As I sit in my basement at 8:14 pm while my carpet is being installed, I am pissed. What company in their right mind sends someone out to install carpet at 3:37 pm. It is now 8:15 pm and they are nowhere done. I requested an early morning apportionment. n I have an elderly mother and I was replacing the carpet in her room, so I sent her out for the day thinking that the carpet would be installed in a reasonable time. I was called and told I was the second appointment of the day, which was not what I was told in the initial consult. I do not recommend them, if you can't honor the time and day of the appointment don't wait until the day of to tell the customer. My mother is now going to come home and get in her room for hours. I'm assuming these people won't finish until around 10 or 11 pm tonight, how awful is that, to have banging at 10 pm at night. I should have stuck with Empire. CHECK THE BETTER BUSINESS BUREAU BEFORE YOU SIGN ANYTHING. THESE PEOPLE ARE HORRIBLE read more

They don't stand behind their work we complain to the manager Corey Jones They installed my son steps which were a different color than the floor when my wife complained about it she was told that they would come back out and fix them which was a lie after several months of complaining to Mr. Jones about the condition of the steps He finally stated that we could pay to have the steps changed because there's nothing wrong with the steps even though they there are a different color than the floor Mr. Jones is one of the biggest liars there is stay clear of this company because they don't stand by their word and will tell you anything to get your money read more

Absolutely impressed with all of the work done by Metro flooring. They truly went the extra mile to make sure that we were happy every step of the process. We were kept informed, checking in on progress throughout, and ensured our satisfaction. The quality of the material was above expectation as well as the speed in which installation went! Absolutely wonderful management to work with, highly recommend Richard and all of his crew. read more

This company has no customer service at all. Had flooring installed, team broke the latch that keeps the toilet to the floor, cost almost 500.00 to fix. Called and emailed company, never heard back from them. They got paid for their floors and I am out an additional almost 500.00 . They did nothig to make it right read more

I signed a contract with Metro Flooring Contractors to have carpet installed in my home. I have a lot of rooms that need carpet and we decided to do it in 3 stages. The installation was scheduled for Thursday, August 12, 2021. We moved furniture, broke down the children's beds and removed as much as possible to ensure an easy install. The installers showed up, informed us that they did not have enough carpet for the job and would have to reschedule for the next day. The next day, two different installers show up and insist that they were provided with the wrong carpet from the warehouse and would need to get the correct carpet to do the job. This now makes day 2 of waiting to put my home back together for a carpet install job. Upon speaking with Corey, an office manager, I was basically told that if I didn't think the carpet was correct, they would just refund my money. This, however, is not an option because the job has already been started and needs to be completed with the same type and color carpet. Corey explained that the company no longer wanted my business and I am unsure why. Was it because we were alerted to some type of fraudulent activity and questioned their integrity? Their installers came into our home and told us they did not want to install a lower grade of carpet which is what they had in their van. I appreciate their honesty and would hate to think that Metro is pulling the old "bait and switch on their customers" and would choose to pull out of a contract instead of making it right when a discrepancy comes up. Please be cautious and make sure you are getting what you paid for with Metro. If it looks like a rat and smells like a rat, its probably a RAT! Wish I had read the reviews first. This was obviously a blessing in disguise. read more

Reasonable price with quick service, but did not deliver what was promised. I got the quote for vinyl plank flooring that are glued to the floor. I specifically told the rep at the initial visit. I was not home on the day of installation and the lay down planks were installed. I spoke to Mike, the manager and raise my concern on two different occasions. Both times, I was told the floor was glued and the movement I feel will settle once the glue is settled. It's been more than couple of months and no changes. I do not recommend this company. read more

Our sump pump failed and our finished basement carpet was soaked and removed completely. Had 3-4 contractors in to give estimates- all over the place. Then I called our neighbor and they raved about their LVP floor and Metro. They got their name as a referral from a fiend who was also delighted. I called on a Sat. morning and Steve in sales came that afternoon. Gave us an excellent price ( same as neighbor who is very particular) and said they could install on Monday. My wife and I almost feel over. The basement had been a wreck and my office was a shambles. Metro called Monday at 7:02am and said the crew was loading up and would be there at 9:15. Freddy and his brother and son were amazing. Clean, polite, great craftsmen. Did 1,000+ sq ft of flooring, 100+ ft of baseboard that I provided and the shoe around the perimeter. Great job all around. Even help relocate the furniture back to original locations. AMAZING. read more

Spent four hours with the Nikki, the salesperson. We settled on carpet and LVP. Great price. We specifically wanted an LVP surround with a carpet inlay in our family room. I should Nikki a picture and said this is the look I want. I want the materials to be on the same level with no transition piece. I asked if she could do that and she said yes. She said she could do the install the next day. I paid 30% upfront. Before she left, she said the install would happen no later than Saturday. Ok. No problem. Things happen. Get a text on Thursday night for an install on Friday. Installers show up. We verify our carpet and LVP. They ask for the remaining balance before they start work. They call someone in the office and she says that is their business model. I tell her that my business model is that I don't pay 100% until the job is done. I ask to speak to a manager and she says she will have one call me and hangs up. The installers leave. After a back and forth that lasted for several hours, I swallowed my pride and said fine, I'll pay the remaining balance up-front because my wife wants the product and we schedule an install for first thing Saturday. They show up on time and start asking about the main living room with LVP and carpet inlay. They show me a piece of transition and ask if that's ok. I said that is not what I asked for. I show him a picture and he calls Miguel, one of the managers. Miguel says there is no way to do a level seamless transition without building up the floor due to the thickness of the carpet and the thinness of the LVP. I said I specifically asked Nikki if she could do what I wanted with this product. I've flipped several houses and I understood the difficulty of what I asked, but she said it could be done. He insinuated that I didn't know what I was talking about. I yelled for my wife to come in the room to handle the rest of the call as I contained my displeasure. She agreed to have them install it the way THEY wanted with the transition piece. The installer calls Miguel and Miguel calls my wife, they will do it but they will need to send out another install team as the team felt it was going to be a difficult job getting approval at completion. He offered to reschedule for Valentine's Day and then again on President's Day. Our house has been in disarray since Thursday night as we moved all the small things out of the rooms into other living areas. My wife decided to cancel the project and get a refund. I would not recommend this company. Customer service is lacking. Our salesperson did not know their products or limitations as it related to our specific needs. I personally believe you shouldn't be rude to the customer. Spend your money elsewhere. Caveat Emptor. read more

I called the company, got an in-home quote to carpet my basement the next day, and the carpet was installed right away. It looks great.

Are they a bunch of CROOKS, you decide. Gave them a$650 deposit on a planned flooring job to be done with a kitchen remodeling. It was agreed that the start date and contract signing would be set once kitchen contractor set timeline. The kitchen and flooring project needed to be cancelled because of health issues with the contractor. I contacted METRO FLOORING CONTRACTOR to inform them that I would not need the flooring that was presented in the estimate and I would not sign any contracts. I requested a refund of the $650 and was told it would take from 14-21 business days to process and I immediately started receiving relentless emails to sign an e-document contract. After several weeks and many phone calls about no refund I contacted Wells Fargo (credit card) to file a claim. I received a credit statement adjustment when METRO FLOORING CONTRACTORS fail to respond to Wells Fargo transaction investigation. To date METRO FLOORING CONTRACTORS has not refunded the $650 or made any attempt to refund the deposit. Are they CROOKS? YOU DECIDE. read more

They did not finish hardwood installation properly. Manager refused to fix the installation issue. Charged hidden fee of $350.

I called them at night and the next morning someone was at our home to do an estimate. By evening that day my carpet was installed. I was actually so lucky because it had to be done the next day but because of a snow threat I got same day service. It went so well, thanks to Steve for advocated for me to get expedited service and to the installers who were quite professional. My price was great too. Thank you all read more

I had a great experience! Our salesman Yousef was very professional and friendly. He was able to schedule my installation for the next day AND beat Next Day Floors price. The installation staff were nice and worked very hard. I am very pleased with the whole experience. read more

My sales representative Tom Scarantino was VERY pleasant & informative & on time. Will do business with them again!

Mouna from Metro Flooring came to my condo on 10.16.21. I chose vinyl and carpet. I gave my credit card information and was charged $850.00, and the contractors were scheduled to come out on 10.22.21 to install. On Monday, I requested that Mouna return to my home because I wanted to change the carpet color and the vinyl flooring. The price had changed, and I had Mouna initial the changes, and she documented the new price on the invoice. On 10.26.21, Richard called to inform me that the vinyl flooring I had selected was not in stock and that there would be a delay. I asked if he had the revised invoice with my new carpet color, different vinyl, and new price. He didn't have any of this information, so he contacted Mouna, who denied making the changes, according to Richard. Wow!! So Richard boasted about Mouna and proposed that they send out a new salesperson, but I declined. He stated that Metro was unable to complete the installation and that he canceled the contract on October 26, 21. I still haven't received my refund. When I called several times to inquire, I was told on 11.16 and 17.2021 that they are rushing it through. My question is, in this day and age, with all this technology, why does it take up to and beyond 21 days to get a refund? And why did Mouna say the changes were never made? Therefore, I don't trust this company. read more

As a disabled veteran, money is tight and I tho I was getting a great deal with Metro Flooring. This company made all types of promises about getting my flooring installed and even drafted up a contract which the sales rep and I both signed. The sale rep said they could start the work the following day and would be finished the same day. However we both agreed on a Friday to get it done. Of course I had to give a deposit which they readily too. That following day i received a call from someone stating they was a manager and that they could only do most of the work and could not give me an estimated time on when they could complete it. I told him this was unacceptable especially after promising it would be done Friday. He got upset and said he was giving me my deposit back. After all my years I've never had this sort of service happen to me. Buyer be ware of this company. They do not abide by their contact and have no standards or sense of customer service! read more

they racist.. dont like black people especially if you attractive. i got fired for looking to good. literally got fired bc i had majority of the woman in there trying to talk to me .so i broke it down to why that had nothing to do with me and miguel told me "im right come back in tomorrow we do need u". then i callout for the first time "ever" on memorial day for being sick and not knowing what it was not trying to put anyone else life in jeopardy if i had covid so i called them and told them im gonna go get tested befor i come in ms.sherry told me miguel said its fine. then i get a call back 30-45 min later saying they terminated my position . so after i went and got looked at i went up there to show them my results it says i was covid free but had a fever of 101 so i actually was sick , he tried to make it seem like i called out to go party or something so when i showed him that he basically froze up n started choking up tried to blame the reason he terminated me was because 15 other people called out when that was a lie bc we only had about 15 people working.so after that i was like what was i suppose to do come in and get everybody sick without knowing what it was and he couldnt tell me what i should've done so long story short i was in a lose lose situation and gonna get fired regardless even tho i had a valid reason to call out. it didn't and dont sit right with me .. trust and believe that lawsuit coming soon. read more