Don't go here please go to one in a better neighborhood. It's a reason why it's 2.5. The customer service is horrible. I was coming in to look as my lease will be up soon. They acted as if showing my the broncos was an issue. Just let me look at it. .. I'll stay with GMC. The service is always immaculate. read more

Although the people are very polite, the service is horrible. They don't follow up when they say they're supposed to.. they keep your car weeks at a time. They refused to offer you a loaner car when they at fault. Foxford was way better read more

metro ford is a dump and by far the WORST service dept. I've EVER dealt this. This isn't a rant for simple things; NO... These are issues that if you put yourself in my shoes you would think WTF!?!?!? I have went there 4 times and EACH time there was an issue! The latest two issues? (Have a seat and a pastry for this): I bought a FIXD module for my 2016 ford transit connect that I use for my business in which a P420 Code came up which is an issue with the Cat converter. I replaced cat converter where I bought the van from but the other issues to clear the code was to replace a bulb in the right rear parking light (Which I did) and replace the rear camera/wiring harness. I replaced the rear camera but it stopped working. I go sorry ass metro ford to have the rear camera wiring harness replace and they ask me "WHY? who told you to do that?" I tell them what I typed above. They replaced the harness and the female service rep came and told them that they check EVERYTHING and it still didn't work and it would cost be over 400 bucks to fix it (Now remember this because it gets BETTER!) I tell them no I will fix it myself. I go to my van and start it up and REGGAETON IS BLASTING THRU MY SPEAKERS!!! "WTH is this!" I scream! I turn off my vehicle and go back inside to speak to the service manager and he ran the "Oh I'm so terribly sorry sir I will speak to the mechanic so this won't happen again.."blah blah blah. A week later I get a letter from ford about a recall on the rear camera not working and that they are working on a fix. I didn't have time for that because the engine light keeps coming on with the error. I order a new camera and install it; STILL not working; THEN I thought..Did they check the Fuse? I pulled the fuse and it was burned to hell! Replaced the fuse and the camera worked with NO ISSUE. Went back to metro because they contacted me saying I needed an oil change. I go there and ask them to pull up the last mechanics notes to see what steps he took; GUESS WHAT THEY DIDN'T have any and told me I didn't ask for that! They said what I asked for was the wiring harness to be installed! Now does that sound like what I said above? "Hugo" tried to tell me a Line of BS that I wasn't falling for and I told him that the female service rep told me in fact that they DID check and the camera still didn't work. "Hugo" then told me that he would talk to her then come back to me; THAT NEVER HAPPENED. SO I'm waiting on both my oil change And the replacement of my cabin filter; And hour and a half later I get A TEXT MESSAGE SAYING THAT MY OIL CHANGE WAS COMPLETE AND GO TO THE CASH CAGE TO PAY AND PICK UP MY KEYS. The oil change was 79 bucks so it came up to be $81.86 which mean the cabin filter wasn't installed.. In the past if something wasn't available they would call you to the door or the desk and tell you that something wasn't available but could be put "on order". I go to my van and drive home only to look at my receipt to see that the cabin filter was "NOT AVAILABLE FOR THIS VEHICLE" AND THAT I DECLINED SERVICE TO REPLACE MY FRONT BRAKES AND ROTORS WHICH FAILED INSPECTION!!" "HUGO" NEVER CAME TO ME AND MENTION ANY OF THIS! I WOULD HAVE PAID TO HAVE THEM REPLACED RIGHT THEN AND THERE! What happen to "caring about the customer!? In the past they would have came to you and told you"Hey your brakes are bad and need to be replaced IMMEDIATELY and it will cost this amount of money; if I said no THEN I'VE JUST DECLINED THE OFFER! I'M OVER THE BS FROM THIS SORRY MEXICAN CUSTOMER SERVICE THAT I'VE RECEIVED ( Please?? don't you dare say this is racist because it isn't Go metro ford's service area and see who will help you out! NEVER had a white dude, a black girl or an asian service rep to help me!). THEY DON'T DO ANYTHING WHEN YOU COME TO THEM WITH AN ISSUE. THEY WILL SMILE IN YOUR FACE AND STAB YOU IN THE BACK. IT'S PLAIN TO SEE THAT THEY DON'T WANT MY BUSINESS SO I WILL TAKE IT ELSEWHERE. DON'T WASTE YOUR TIME OR MONEY AT METRO FORD. EVEN AFTER ALL OF THESE EACH TIME I WENT FOR SERVICE I GOT EMAILS AND TEXT MESSAGES OFFERING ME A TEST DRIVE WITH THIER SORRY ASS VEHICLES IN THE LOT! LIKE I WILL GRIN AND BEAR THE HORRIBLE ASS CUSTOMER SERVICE AND BUY SOMETHING FROM THEM ONLY TO COME BACK FOR THAT SAME SORRY ASS SERVICE? HELL NO! Do your homework and find a ford dealership thats about QUALITY CUSTOMER SERVICE BECAUSE IT'S NOT AT metro ford! read more

I purchased a Ford Escape August 2 2021 Didn't leave the dealer until after 9pm everything is good until Today August 16 2021 around 9am as I was leaving I turned on my truck and notice the Check light was on!! I went straight to the dealer and notified the dealer and they told me They couldn't help me because their mechanics are on strike! (Not my problem) I went again to speak to Joey Daifallah and he said he couldn't help me and after a couple of minutes they told me They can check the Vehicle but until Tomorrow and since I have the Preminum Care I said okay will I get a rental? He said "No, because we don't have Rentals" HORRIBLE HORRIBLE CUSTOMER SERVICE!!!! Not even a month has passed Barely 14 days!!!! and the check engine light came on!!! read more

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the worst, blanca the operator is CLUELESS. We need to stop patronizing businesses that hire people like this!! no intelligence NO MONEY called back spoke to a manager , who got service on the phone and this moron felt ne was more important than I when it came to MY car...... DON'T GO HERE¡¡ read more

Called before hand and after waiting for over half an hour I was told the person who has my paper work went on lunch, after I asked. There is a sign on a desk that says, "I can explain it to you but I can't understand it for you." Funny. Makes me feel like the customer is *respected*. I waited another 10-15 minutes for them to find someone to fill out my paperwork that was to take an additional 10 minutes to fill out. The cashier was very sympathetic, which was nice. Dirty waiting room. Overflowing trash receptacles. 1/6 staff wearing masks. read more

I went in to but an explorer it had a 11k mark up I drove around the corner less than 5 miles away no mark up wow they are trying to screw people read more

Metro Ford is great! After inquiring about a specific Bronco Sport, Juan in customer service called ASAP and let me know one had just been delivered and that he could hold it for me (for a refundable deposit). I went a couple days later for a test drive and Ed helped me out. He was great! Super personable and funny, he made what can be a tedious process very easy. I arrived at 1:30 and was leaving by 3:45 in my new Bronco! Highly recommend Metro Ford for car buying and suggest that you ask for Ed on arrival. read more

When peace of mind is predicated on the trust one has in another, you realize you're in a special relationship. Particularly when you're buying a big ticket item. That's how I feel about my guys at Metro Ford. Thank you and as always, I appreciate the service... read more

I am super late at posting on here. I bought my 2013 Dodge Dart SXT from Metro Ford in November 2013. I probably wouldn't have bought it but I met the best sales guy ever! AVERY LAWRENCE! He is an absolute gem. He is what makes buying a car fun and a pleasurable experience. I was able to get my car at a VERY GOOD PRICE! The car is amazing. Black, tints, sound system.. this was everything I wanted in a car. At the time I bought it, I was in a job transition. He worked with me and was able to help me secure a loan that worked perfect for my wallet. SO... I know there may be other great people there but FIRST talk to Avery!! He's a nice, cool, family man who can empathize and help. I will be back next year to possibly but my second car (Ford Escape Titanium with a panoramic roof)!! :) Please note the reviews on this account should be reviewed with a fine tooth comb. This location offers sales and service. Service is separate from my review. This is purely about the awesome sales experience I had. read more

Metro Ford - My awesome car I bought at Metro Ford. Thanks Avery! - Auto Repair Near Me - Chicago, Illinois

Fantastic service here. I was experiencing an unusual car noise on the front passenger side. I called here in the early afternoon to ask about coming on (on Columbus Day) and they were a little hesitant with the amount of time I may have to wait. I went anyhow and yes, I did need to wait a few hours, however they have a nice waiting room inside with comfortable chairs and a swivel table top for you to rest a laptop or book. they also have free WIFI to connect to. I was able to connect without any issues and was able to work while I waited. The noise was difficult to determine and there were two car specialists that I talked with and we even drove around to better determine what the noise was. It ended up being a foreign object that was stuck in the car frame itself. They were very thorough and offered as much of an explanation as they were able to. I walked out with a noise free clean car. Overall pleasant and friendly staff. Happy to have the problem fixed with great customer service as well. read more

I just purchased a used car from Metro Ford. I was a bit nervous going in and have had issues with seedy dealers in the past, so I was excited and pleasantly surprised with Metro Ford! The staff is friendly and upfront. I never felt as if they were trying to hide any fees or take advantage of my limited knowledge of buying a used car. Overall their sales staff was very transparent when It came down to financing. My only word of caution is you might have to drive through some unsafe areas to get there. Although, the dealership itself is very nice and located on a more safe and populated street. read more

this is the worse place ever my mother went to get her car fix and they make it even worse now I have to take my car and get a towtruck they charge over $2000 and they dont even fix the car ‼‼ Please make sure that You dont go to this place to get your car FixThe Mechanic Jaime make lot of excuses and dont even show his face after he destroy my car and the people there are so rude this place is horrible read more

Metro car dealership is the best place I ever bought a car from.I got what I wanted this time.I wasn't rush to pay my money. Caesar my salesman was very patience and helpful.I love this place and can't wait to purchase my next car.I will refer more people to them. read more

Metro Ford - Auto Repair Near Me - Chicago, Illinois

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Had a great experience with Metro Ford. I didn't have an appointment, but I didn't have to wait long to be seen (especially since I started the process online). Overall, I was taken well care of and everything was explained to me in terms that I could understand. This was my very first car so I was originally nervous about the process, but my sales rep Tony was very kind and patient with me! read more

HORRIBLE CUSTOMER SERVICE!!!! The people in charge of service sucks!!! They were so unprofessional. I went in the afternoon around 2 PM for an oil change, no ETA on how long it will take. I went into the waiting room and sat there for almost 2 hours and no update. I was irritated and went to talk to someone and they seemed to not care that I waited that long. After I complained, they then told me my car was just in for service. The lady at that front, I think her name is Angelina is super rude and unprofessional. Never going back!!! read more

Kathleen was great! Very personable and helped make Sure my warranty was good And answered any questions I had Turns out my car is in great shape And I had no unexpected work or Charges...they even washed my Car Thank you! Katrina read more

Bough my car with an oil change worranty an evertime i have to change my oil the workers go on strike an i have to drive 1 hrs away just to have it done dont buy that worranty an dont buy from them read more

After having an extremely shady experience with a different Ford dealership, I ended up purchasing a vehicle at Metro. This is a dealership that truly understands customer service. Thank you everyone at Metro! I will make sure I refer people over to your dealership! read more

Metro Ford - Auto Repair Near Me - Chicago, Illinois

Go buy a car else were, because if your car needs service they will not be professional at all and give you run around.its obvious they don't care bout reviews and slack off corporate should really rehire new ppl. read more

Every time I go the employees are very attentive and good customer service. Thank you Ford and team!!!

I bought a 2013 Escape with less then 50000 miles on it from them in January. I didn't buy a warranty because my last car was a Ford and never have an major issue with it till it was over 10 years old. In the last 2 months I have had thousands of dollars of repairs. The transmission went out, and it couldn't keep coolant for longer then a month. Neither the manufacturer or the dealer stood by the car they sold me. I would NEVER advise anyone to buy a car from them. read more

I truly enjoyed my car buying experience at Metro Ford. I went in with a specific car in mind, and a certain warranty. I was welcomed, treated fairly, and was even given extra time to take things out of my old car, as it was getting late in the evening by the time the deal was finished. I will continue to recommend Metro Ford to all friends and family! I have lots of gratitude for the friendly people at Metro. read more

HORRIBLE experience at Metro Ford this morning. They lost a once loyal customer. I will never drive out of my way to come here again. I live in Lincoln Square and work in Hyde Park, and drive to this location to get car service. NOT anymore. I went to Metro Ford this morning to get a few different services. I called ahead of time and was told I didn't need an appointment but just to stop in around 9AM. I showed up a little before 9AM and told the check-in guy that I needed to have my car looked at because our service engine soon light came on, we got a letter about a recall, we needed our oil changed, tires rotated and windshield wipers replaced. When we bought our car we were told that anytime we dropped off the car for service we could borrow a car from the shop temporarily while ours was being fixed. I asked about this because I needed to get right back to work. The guy told me they didn't have any more cars left, and that he didn't know when they would have any (hours? days? he didn't know). Annoying! Why offer a service if you aren't actually going to deliver? He then told me that checking the service engine soon light would take "days" and I'd have to leave my car with them, without getting a replacement car. Yeah, that's not going to work. I commute each day from the north side to Hyde Park. I told him to just do the recall, oil change, tire rotation and windshield wipers and asked how long it was going to take. Forty-five minutes was his response. I decided to wait in the waiting room since it was going to be so quick. Otherwise, I would've taken a cab to work and come back later to get my car. Fast forward an hour and a half. I am still in the waiting room and am wondering what is taking so long. I go out into the shop to check on the car. A guy tells me that it's not done yet and it'll take "about forty-five more minutes". Is this a sick joke?! I tell him that I was originally told 45 minutes and that I really need my car back to get back to work. He shrugs his shoulders at me and says he'd check to see. I go back into the waiting room and wait. And wait. And wait. TWO AND A HALF HOURS after I get there, I go back out into the shop and demand they give me my car immediately. I'm told that my car STILL isn't done. I tell them I don't care, I need to get back to work! They took about 20-25 minutes to get my car to me and get my paperwork, so from the time I arrived until the time I left it took about 3 hours for my "forty-five" minute appointment. Seriously?! I arrived before 9AM and left at NOON. The only reason I brought the car to this location is because we had such a great experience purchasing our car here and having a few other things done (new tires, replace tire after hitting a pothole, etc.) but we will NEVER be coming back to this location. This wait would've been fine with me if they had actually communicated that it was taking longer than expected but I heard nothing. Instead I had to chase down answers and look like a jerk in the process. The other thing is don't tell me it's going to take 45 minutes if you know it's going to take longer. I would've happily left the car and gone back to work via cab. Instead, you've lost a customer due to your poor customer service. I will be taking my business elsewhere in the future. read more

First time here, have mixed feelings but not holding it against Metro Ford. Came here to get my old 2002 Ford Mustang serviced. Driver side window went down but wouldn't come back up. Figured better to take it to a Ford dealership where they specialize in my model rather than a general car mechanic. It was a very hot day in Chicago, drove in to the service lot and they said it would take an hour and cost $119 for labor & inspection, i said sure. Their waiting room had air conditioning (the only cool air in the whole place). But it is not strong enough, so prepare to sweat a bit while you wait. At least there is a TV to keep you distracted. Waited in their waiting room for an hour and a half before I decided to walk out to see what was going on. The guy said they were done he just had to print out my paperwork and they would bring the car around. I waited, waited and waited for 20 more minutes. The service rep finally comes with my paperwork and says my car would be right over. I wait, wait, and wait another 20 minutes and I walk back out and the guy is like "they haven't brought your car yet?!" I was like "NO!" and he apologizes and personally goes to get my car. I sit down and am about to drive away when I notice that the door panel was loose around the buttons and practically just sitting there, loose and on the verge of hanging off. I was like really!? Yes, the window worked now, but the panel appeared to be broken. I told the guy, he apologizes again and takes my car back. I wait another 30 minutes. They bring my car back finally, this time with the panel fixed and the car clean because they gave me a complimentary wash. So all in-all, the place fixed my car and gave me a car wash. AND instead of charging me the $119, they charged me $56. So they did make up for the inconvenience and hassle. I just wish it had not gone down this way. In case you were not keeping track, what should have taken an hour, took me 2hrs and 40 minutes. The place seems to care about keeping their customers happy but they are not effectively managing their time and employees effectively. I will try them once more if another issue should arise with my vehicle, but if it is just as bad, I will probably switch car and model for a dealership with better service. read more

Previous impression and 5-star Customer Service rating shot to pieces -it did not guarantee against Service disappointment. (CS exception being one "Manager", whose office is right outside of the Service Dept., who wouldn't even get his arse off his chair when visited, as if an employee were coming to see his highness). Last time, a couple of months ago, oil change and new tyres purchase for a 2008 Focus: (Just yesterday, I discovered that the wheel lug nuts were SO DAMNED TIGHTENED that I needed a pipe as an extension to be able to loosen them -good luck if I had been on the road, with just the short lug-nut wrench! Some fool evidently does not understand that the air tool torque needs to be adjusted to be used on small nuts, my guess...). That time, the coolant reservoir was "replenished" so that, with the engine COLD, I found it to be 1cm. OVER the HOT mark; I also had to remove 1/2 quart of engine oil -makes you wonder just why the manufacturer has MAX FILL markings... And whoever heard of tyre air pressure -this time it was not 2lbs over in each one, but 4-5! You simply have to check everything they did yourself). This time, the Focus was brought in on a Saturday regarding a banging sound audible when rolling on uneven, bumpy pavement. Upon arrival, I invited one of the service writers to get in the car and drove over the garage entrance bump, which demonstrated the issue. After sitting for about a half hour, the car was driven out of the garage, presumably for a road test. After a long while, I went out and saw the car about to be driven off the premises; I got in with the genius driving it with the A/C on and both windows open, trying to hear the noise... (!) I suggested that he close the windows and, abra-cadabra, he could hear the noise underneath... The car was taken back in and hoisted up, and nothing was being done. Except that, finally, the genius started removing the wheels -because a missing tyre-pressure sensor was going to be installed, at the tune of $99; since it no longer was known which wheel it belonged in, after the tyre change last time, he had to look for the right one, right? (It turned out that an additional piece costing $50 was needed and had to be ordered, which no longer made us want the sensor -as expensive as TWO TYRES). Regarding the under-carriage noise, after all of these 2 1/2 hours, we were told that there are no mechanics working on Saturdays, therefore the car would have to be brought in on a week-day, and things would have to start being taken apart in the process of finding the source of the noise! (Forget it). And this is where it REALLY gets interesting: The car was taken by the owner to a neighborhood shop where the mechanic -not a Ford "Technician"- IMMEDIATELY recognised the noise as a faulty SWAY BAR, which was damaged on one of Chicago's FOURTH WORLD streets pot-holes, and, upon inspection, confirmed his "diagnosis". Conclusion: You have to be OFF YOUR ROCKER to bring in your vehicle to a dealership -Ford, at least and SPECIFICALLY METRO. (I caught a different Ford dealership service Dept. trying to rip me off regarding labor time, which I knew better about AND was corroborated by their computer system, which specifies the time allotment for each and any work, this one being a simple replacement of a worn out front wheel bearing assembly). BEWARE. read more

I began my deal with Metro Ford through TrueCar.com. Bonnie contacted me, we dealt very civilly, I went in and sealed the deal. One of the most pleasant and satisfying experiences I've ever had with a car dealer! read more

So I made an appointment 2 weeks ago for a diagnostic on my car, which the radio stopped working as well as the clock, when I get there, the employee tells me it's a not a quick job, I would need to leave my car, and it still doesn't mean they will get around to fixing it today, and I could leave it or bring it back Monday and then they would fix it! You know it would've been nice to know that 2 weeks ago when I was scheduling my appointment, I only have one mode of transportation, I work this weekend, and have Drs appointments on Monday, I would've appreciated that information 2 weeks ago! Horrible customer service, and the employee giving me the look you either take it or leave it! I left and will give my business else where, read more

These people never answer their phone. I scheduled an appointment online and when I get there they said it's a 2 hr wait. What's the point of the appointment for then? A gentleman said they open at 8am but in their website it says 9. I've been calling but since no one ever answers I'm not even sure what time they truly open. read more

Had a really great experience buying my 2015 Fiesta here. I was especially impressed with my salesman, Alex, who drove nearly 20 miles to deliver a missing storage cover to me. Since then I've had an unacceptable service experience with the dealership and posted a tip to avoid them. Still know that I got a great deal on the purchase at Metro and I would go back to Alex if I needed a car. It is unlikely that I will return there in the meantime. read more

I am incredibly disappointed. I purchased my car from there about a year and a half ago and since then, I have gotten all of my vehicle upkeep and repair services done there as well. I really wanted to form a sense of loyalty with this place. 2 months ago, I bought new tires from them. This was a very thought out, researched, and difficult decision for me. I thought of this purchase as an investment. About a month after my new tires were put on, while I was pumping gas, I noticed something strange about my back tire. It had a slight bulge in it. It didn't make any sense to me, especially since they were brand new tires. I mean, I had not done a full inspection on my vehicle after their service and now I wish I had. I called Metro Ford and they said I would need to bring it in for inspection, in order to determine what could be done. So, I took it in, only to be told that the damage to my tire was probably caused by a pothole. There was nothing they could do about it and said they suggested that I purchase a new tire because now mine was unsafe. I JUST bought those tires!!! I just spent money on new tires, labor, and while I was getting my tire checked out, I decided to get an oil change there too. First, I get that you are a business. I get that you are doing what businesses do, making money. What I don't understand is how you can decide with a glance how the damage to my tire was caused. I know I had to have hit plenty of potholes in my life and not once did a tire of mine bulge out like that. I had barely put any wear and tear on those tires. How could I, I only had them for about a month! I did not purchase another tire from them and I won't be spending any more money at this location. I guess it doesn't pay to build rapport at this business. I am truly disappointed. I wish I never got involved with them in the first place. read more

Traveled to half a dozen for dealers before I discovered Metro Ford. If you're looking for a 'palace' of all things FORD this is probably not the place - as this dealership is one of the originals from the Western Avenue Car Dealer Row - but if you're looking for the best possible deal on a new vehicle you should check these guys out. I love their idea keep the show room simple overhead low and best possible prices are given... I did not work with a single person but this team acted like a family and took me through the buying process with as little pain as I've ever experienced an auto dealership. Avery, Cesar and the whole team were great to work with! If you're worried about buying in the city is the fourth vehicle I've purchased within the city limits and I've always lived in the suburbs - I think you can get a better deal in the city then you can in the burbs. Check these guys out read more

**go to mcarthy ford!** i was at metro ford for a service appointment and no where on the website does it state that there is no shuttles or loaners and to top it off no one was practicing social distancing! no masks, no 6 feet distance from advisors. it is unbelievable that not even co-workers were not at all protecting them selves it is disgusting to see that!! my first bad experience was last year, one of the female workers with blonde hair middle aged, was smoking cigarettes inside of the shop!! never will i go back again!! read more

Awesome no pressure sales approach. Shopping for an F250! Also stopped in the parts department for pricing and availability of parts. I was taken great care of! Highly recommend! read more

My experience was good. I was greeted promptly and my service was completed timely. I was disappointed because I did not receive a car wash. read more

Metro Ford is the worst!! The service is very unprofessional, no one reached out to me after promising they would. Couldn't even offer me a loner car for my time and trouble. I WILL NOT EVER GO BACK OVER THERE! YOU GUYS ARE A JOKE! read more

The team at Metro went above and beyond to help me replace a bad tire so I could get home to see my kids after a week of being on the road. Two other dealerships didn't even pick up the phone but the crew here not only found the right tires but kept the doors open until we could get my car towed there and made sure I was back on the road. I didn't get home in time to tuck the kids in at bed time but I did get to cook them breakfast in the morning. Thanks Metro! read more

No one owns responsibility for issues they cause. Was supposed to order me a license plate bracket took them well over a month and a half. Just point fingers at other departments never owning up it's all the same business. Dont bother contacting the GM Marvin he doesn't respond either emailed him directly to the email on the "followup" letter he mailed from multiple emails multiple times. Instead he insists he didn't get them and you're just making things up for what? Why? Just save yourself the hassle buy somewhere else they only care about a sale. read more

Sales people at metro Ford really are polite and treat you to your needs, not theirs. They do t try to hound you one way or another. They listen to your preferences and work to find what suits you. Abraham was great, he was polite to my wife and dad and especially me. I highly recommend metro Ford for your next car buying experience. read more

Left a deposit on a used Ford Escape online, was very impressed. I was contacted by a salesperson within minutes to ask what help I needed to get into the escape. The sales lady helped me get financing online, approved before I even had to go the dealer. Signed the contracts online, and they met me in the parking lot to hand over the keys to my new SUV! Thank you so much I love my Escape. Thank you for being so helpful in these tough times. read more