Sunday Okonkwo is who you want to go to for a pleasant and smooth car buying experience. I came in earlier in the week to look at a civic and didn't get a good experience at all with the salesman, came back a couple days later and Sunday came to help us he was very knowledgeable and could tell he was a genuine person and very kind. We left that night with a better deal on a better civic than what I originally came in for and and overall better feeling. Thank you Sunday! We also had the pleasure of meeting Nate he was also very helpful with any questions we had. Great people! read more

Just left Metro Honda right now, had a problem with my 2017 Honda with the shield on the bottom coming off. Chris Koenig was the best service advisor I have ever dealt with. Very professional and courteous. Just because of Chris I will ALWAYS have my Honda serviced at Metro. Thanks again Chris for all your help today!!! read more

Metro Honda - By far the best Service Advisor I've dealt with. Thanks again Chris! - Car Dealers Near Me - Montclair, California

Sad! Sad! Sad! I came to metro Honda to see if I can get a deal for a Honda Civic. I literally just left. The sales man "Isaiah" was nice and everything. However the sales financing supervisor or whatever he does "Ed" or "Edward" whatever his name is. Was completely unprofessional and RUDE! When I told him I was going to think about it with my dad and get something to eat. He was rude and said.. ya you mean your going to another dealership to get a a better deal something to that effect. Was uncalled for. And yes! I will be going now to a different dealership, that knows customer service! Stay away from this dealership. And away from Edward! Buyers beware!!! read more

Great customer service. Service advisor Raul went above and beyond trying to help with my AC repair. Unfortunately did not complete service there as my extended warranty didn't cover through Honda but my oil change service was speedy and efficient. Look forward to getting a new car from here in the near future! read more

Let me be honest. The prospect of me having to bring my car to a dealership for service is about as appealing as getting a colonoscopy, except that my pants would be on. However, due to a Honda recall for the car's software, I was compelled to bring my car in. I was very pleased with my experience due to 2 factors: 1) They gave me a courtesy ride back to my house, even though I live outside their usual service radius. 2) They finished my car earlier than promised, thus sparing me the agony of having to be without wheels for a majority of my day. read more

Ask for Joe Ulrich!! One of the best car salesmen I've ever delt with (easy on the eyes too ladies!) So kind and quick to assess my needs. Buying a car can be so intimating especially as a woman. I felt very well taken care of and was given an awesome deal. From beginning to end this dealership is top notch!! I also LOVE that they hire veterans too! Joe served in the Air Force :) If you're in the market for a Honda and want to feel all the feels at the end of the deal....Joe is your guy and this is your place!! Loyal customer for life!! read more

I'd give NO STARS if I could. Went to purchase a car because I just had a baby and need something bigger than what i am currently driving, circled the NEW and used car lot with my 7 month old daughter. Surprisingly not one single "HELPFUL HONDA" Salesman or employee approached us or offered to assist us I guess Metro Honda of Montclar doesn't VALUE NEW MOMS as buyers. I will gladly take my business somewhere else. read more

!!Buyer Beware!! I went to trade in my car for a newer version of the same car.. I have a 2016 Honda Civic EXL Fully loaded. I wanted a 2019 Honda Civic Sport Manual Transmission. I checked online for the trade in value for my car on KBB. It gave me a value of $16,500. When I took my car in to get evaluated at the dealer, they told me it was only worth $11,500! The worse part is that I had to keep insisting on what was the trade in value that they were giving me for my car when numbers weren't adding up! They finally told me that the manager valued it at $11,500 even though I showed them the KBB valuation report. Read the fine print and be aware of what they offer you for your vehicle. $5000 is a big difference and unscrupulous shady business practice. Let's just say I won't be buying from Metro Honda anytime soon! read more

Second horrible experience ! Just came to get my car check due to a check engine light turning on , I had an 10 Appoiment and waited there 30 minutes without being greeted by anyone , I had to take off . And they seen me leaving and could care effing less :0 Never again! read more

My first experience with them was buying a car there a little over 6 years ago. The salesperson was nervous and really had little knowledge about the cars. She couldn't answer basic questions about the differences between trim levels (i.e. LX vs EX), but I knew what I wanted and bought a brand new car from them anyway. I also purchased an extended "HondaCare" warranty for 6 years, 120k miles. Fast-forward 6 years, and miraculously (or maybe not) I did not use the HondaCare extended warranty even once! Part of the service contract is that you get your money back if you don't file a single claim on the warranty. After speaking with American Honda HQ and Metro Honda, I was told what paperwork I needed to gather, so as to prove I had the contract (which is odd itself, because I thought this would've been in an electronic record somewhere). But after jumping through this hoop, I actually found ALL my original paperwork, including the warranty papers. Long story short, after numerous phone calls and emails exchanged with one of the managers, getting the runaround, they're refusing to honor this part of the contract. I'm filing a complaint with American Honda, and taking it from there. Not cool. read more

I have always had decent experiences with Honda and although this was my first time at Metro Honda, I expected the same. I took my car in for new brakes today, the gentleman that helped me was courteous, personable and explained everything to me before they even touched my car...and I was in and out of there in about 1 1/2 hours! Joseph King you are awesome and I could not have asked for better customer service!!! read more

There are no allies or loyalty in automobile sales. Metro Honda, they were the easiest. I didn't get the high pressure sales. Got a quote via email, then followed up with a phone call. The price we discussed on the phone was the purchase price. I did the deal through the phone! How many dealerships will do such a thing .. few. Most of them would give me the run around on the phone. " You have to come in and find out the price." Pure bull. A small caveat to this review. In making a ridiculous deal; my choice of model is limited. They won't be giving away the luxury brands so easily, but will do you a square deal if you make sure ask for it. And please do research when buying a car, know the price and manufacturer deals. Any dealer putting the pressure sales can eat shit and die. read more

I went to Metro Honda on July 17, 2015 to get an oil change and new brakes. As soon as I pulled up to the service station. Joseph King came out to my car to help me. He checked my car to see what all needed to be done. He suggested that I get the brakes inspected before I get them changed. He also offered me a complimentary car wash. I originally thought I was going to spend $233 on an oil change (A1 Service) and new brakes and I ended up only spending $63. Everyone at Metro Honda seems to have a positive attitude. The guy in the Honda store was so helpful when I asked him about purchasing a rhinestone license plate frame for my car and the guy who washed my car offered to put it on for me. I actually only take my Honda to be serviced at Metro Honda because everyone there is so honest and respectful that it makes me always want to come back. Not to mention that I purchased my car there almost 2 years ago. read more

We had a VIP appointment made with Samantha Young at 10 am but apon arrival, a young gentleman said he would be helping us until Samantha was off the phone. After test driving, we were sat down to talk finances and were met with terrible customer service and asked for a manager. Instead another rude sales representative came and was very aggressive and was very unprofessional in the negotiation, saying that since he has the experience & there's nothing he can do for us. After finally asking for a manager he brought over Armando, a manager I'm assuming, & he said that he can't help us and was very disrespectful in his tone, talking over us which resulted in us leaving. Samantha never made an appearance and my tia who was sitting at one of the waiting tables overheard the two sales representatives talking poorly about me and my uncle who were doing the negotiation. The second sales rep was helping a couple before us and was sitting in a cubicle next to us & we heard him being very rude to them due to a language barrier. Don't come here unless you want shitty service read more

They are as sketchy as every other dealer out there right now. I called to ask to buy a used vehicle advertised on their site. This was a previously leased vehicle from their dealership. After telling them repeatedly that I didn't want to come down in person to discuss and just wanted to do a bank transfer that evening to buy the vehicle, I was told the online price is not the "real" price. They stated that they had to add additional services and costs for other aftermarkets parts they installed on the vehicle (again, a vehicle originally leased by them and returned by the lessee). The true price of the $26,998 was said to be closer to $32,000 before taxes. So a ~$5,000 mark up on the advertised price on a used vehicle. Just tell people the actual price of your cars, do'n't pull this bait and switch after people drive an hour to your lot, (which I would have had to have done if they finally didn't admit all this over the phone) to tell them that your prices online, even for used vehicles don't include every market adjustment or random accessory installation you can think of, using with 20x markups (like the $400 locking lug nuts that you can buy for ~$20 on Amazon). Another dealer to add to my list to never do business with in the future. read more

Since I purchased my Civic here back in June, I thought it would be good to go back to the dealer for service. Today, was just an oil change. I made an appointment online and it was nice that I received a text and email reminder. When I finally arrived at the dealer, I had to wait at my car for 20 minutes and still no one helped me, not even a "we'll be right with you". So, I went inside and talked to the first service tech I saw, told him I had an appointment and no one had been out to help me. He just responded by saying that someone would be out as soon as they were done with "whatever they were working on". No biggie, but at least come out and say you will be right with me, especially when I am parked and standing right outside the glass windows. The same tech finally came out to me to get my appointment going only to tell me it would be 2-3 hours...for an oil change! To which, I said, "2-3 hours for an oil change even with an appointment?" And he said, yes. I just decided not to do the service there. This was my first and last time at this dealer. I have taken my previous Hondas to Norm Reeves in West Covina where I was always acknowledged and my appointments took no longer than an hour, even if they were busy. I guess I just expected the same customer service and the same service times at Metro. I'll be going back to Norm Reeves for all maintenance on my car. read more

When I go to Metro Honda for service, I always ask for Tommy Owen! He listens, answers all my questions and gets me in and out as quickly as he can. He gives me options and doesn't oversell their services, he is the best! I will say I have been to other service techs and never have completed a review, because I didn't think their service deserved it. Great coffee, free water and warm cookies - the waiting room is clean and friendly. read more

What i don't like is the incomplete details that they are telling you, of course they are the sales specially the manager named Kevin. When i came back to cancel the add-ons, they will not help you do it even if its written on the papers. After i finish my contract, will not get another one from them. Just be careful in dealing with them and focus on your objective and target budget in leasing/buying. read more

Alex hernandez helped me get my 2018 accord sport. I got an amazing price and really worked with my budget. What was most impreasive is that i was able to pick the car the color etc and id not feel rushed. Matter a fact i took a week picking the car i want and felt 0 rush/pressure. Simple easy, i said the price i want and without hesitation they said they can do it ( it was well below msrp) and he delivered it himself all the way i the san fernando valley. Thank you thank you thank you metro honda for the amazing experience! I felt valued as a customer read more

Metro Honda - Car Dealers Near Me - Montclair, California

What an experience! First of all I got a deal that left other dealerships in the dust. I got a 2018 honda accord sport. Alex Hernandez and Alex Ash helped us take care of everything from price to financing to even delivery all the way out in the San Fernando valley!!!! We did everything online and all over the phone!!!! When i say they fought for us I mean they helped us get financing under 6% with medium credit. Thank you thank you to Alex Hernandez and Alex ash and all the staff at metro honda it was an amazing experience! I can't say enough nice things about this place, if you have any doubt about this review just reach out to them see how they treat you read more

Martha Piedragil did a superior job welcoming me to Metro Honda yesterday. She not only welcomed me but also toured me around the lot and explained the details and differences of the newest 2017 Civics. John had the numbers ready to go too which helped simplify my buying experience. Property was clean and the showcase room was pleasant to explore. Thanks Metro Honda! read more

Metro Honda - My new leased 2017 Civic EX! - Car Dealers Near Me - Montclair, California

I would like to thank Alan and Yanni for being super helpful and patient with my family and I. Very friendly sales men and went above and beyond to help me find the right car. They were very honest and upfront. A huge thank you as well to KD, their finance manager, for guiding us and answering all our finance questions. Your guys' service does not go unnoticed and left me leaving a happy customer for sure. Looking forward to doing business in the future. Thank you Metro Honda!!! read more

I called before I came here and was promised that they could BEAT my written quote on a new Honda Civic from another dealership. When I got there, I showed them my written quote, but was forced to re-test drive the car and fill out forms before they would even tell me what price they would offer me. The first price they gave me was $500 MORE than my quoted price. I got up to leave, but my sales person convinced me to stay. Then the sales manager, GIL, came to YELL AT ME and tell me that the other car dealership was not going to give me the written price. I asked about their price match policy and then he offered to beat the written price by 1 CENT. Wow! I WASTED AN HOUR AND GOT YELLED AT FOR A 1 CENT PRICE MATCH. It was very obvious to me that they do not care about their customers - stay away! read more

My wife and I bought a used 2006 Toyota Avalon here this past summer. We drove from Orange County to see the car based on their advertised online price. Well that price went out the window when negotiations started. Long story short this dealer will flat out lie to your face to get a deal done and do whatever it takes to rip you off. DO NOT buy a car here. You will get ripped off and regret it. Not to mention there were undisclosed issues with the car, you sort of expect that, but I'm still in shock over their dishonest negotiations tactics. LYING SWINDLERS. Update: After my review the sales manager reached out on his private Yelp account seeming concerned but never bothered to reply to my message. read more

Came in to browse and was curious if I could possibly get a new car. STEVEN HOLGUÍN really made it so easy! Friendly guy willing to help me out. Came out with a new car that easy. read more

I had an appointment for a A12 service. I was helped by John. He was nice very professional. I got a text about a hour and half later stating my car was ready. I picked it up everything was fine and they even give you a free car wash valid for 30 days. Smooth and problem free. read more

Nice, new, and super clean building with a good team of helpful people. Good service but I hate the whole negotiation with the sales manager. If there's one person who took care of my family while we were shopping for three cars, it was Payne Wu. He has good bilingual skills with English and Chinese-Mandarin. He did a good job answering a lot of questions and made sure we got what we needed with the right car, model, and color. Price for the car on the other hard was not in his control. It was a long, dreary 2 or 3 hours dealing with the price for the Accord and Civic when we already had a "low price" internet quote for both model cars from e-mails with someone working at Honda. Sales manager can be tough to deal with. All in all, we got a fair price for our cars after some hours of negotiation and a ton of "fun" paper work. read more

WORST CUSTOMER SERVICE EVER! I went to the service center because my car is at 6,000 miles and still the oil change light has not come on. When I called metro honda earlier in the week the guy said that that's not normal and that I should come in. So I scheduled an appointment. And when I came in the man that "helped" me was just rude. He wasn't friendly, he didn't greet me, he just had a rude condescending tone. Anyway, when I tell him why I'm there he REFUSED to check my cars oil. He said they don't service it unless the light is on. I asked if he could just have them check it because there could be a glitch or something and he absolutely refused. So then I told him my power outlet also doesn't work in my car. I bought my car from the dealership about 4 months ago so there is no reason why it should not be working. He then told me that I should just wait until next time when I have to get an oil change for them to look at the outlet.... i drove all the way out there for him to just shrug me off and tell me to go home. My advice is to go somewhere else to get your car serviced. It's not worth dealing with these assholes. read more

Went into Metro Honda to purchase a new car for my girlfriend. I owed way more money on my Fiat 500 than it was worth, so I needed a super deal on the new car to make it happen. They had the exact vehicle that my girlfriend wanted, and Delanie explained all of the features and operation of the vehicle with expertise. She answered all of our questions, and then turned us over to William Marroquin for the purchase.I put my trust in him and he definitely worked some magic, and got us into the vehicle. The vehicle turned out to be much nicer than we expected. All of the staff was amazing, and I will definitely return to Metro Honda. read more

I had an issue that happened on my 2014 Civic I purchased elsewhere all of a sudden. Called Metro Honda because they have serviced my previous car before to help me me with my issue. Super courteous and accommodating over the phone. When I finally arrived, Joseph King helped me through out the process of finding out what's going on with my car. They offered shuttle service to my home, since I knew it would be a lengthy process. A day later, I got my car fixed and Joseph was a pleasure to work with. This dealership has never done me wrong when it comes to servicing my Hondas. Maybe I should've bought my Honda from here instead!! read more

I went to Metro Honda during Memorial weekend. It didn't seem too busy and I was quickly greeted by one of the salesman. I told him I wanted the base model Civic hatchback with white exterior and all black interior. He says no problem and goes and looks for the car. He comes back about 10 minutes later and tells me the only white cars they have are with a beige interior. I told him that I wanted to see what it looked like. When we walked down to the lot and saw the interior, I told him that I would prefer the black interior. He shows me the sport model and tells me that if I buy it the monthly payment wouldn't be that much more from the base model. I told him that I really wanted the white car and asked if he can check to see if anyone in the area had it. We walked back up to the office and he goes and talks to his manager and his manager comes out and tells us that they checked every Honda around the area and no one has it. He tells me that they only had an EX model available and tries to up sell me. I told him that I was interested in leasing and quickly his attitude changed. He suddenly started giving me attitude and tells me that Honda doesn't make the car I want. I told him that I would check other dealerships and he tells me "Well like I said no one makes the car you want so good luck". The other salesman says that he can try calling me if they have the car I want and the manager just tells him, "Just get their info" and quickly walks away. Definitely did not feel like what I wanted was important. I felt like the fact that I wanted to lease the car made my business less valuable. read more

Terrible. Showed up to look at an accord hybrid & the Clark Kent lookalike salesman with the glasses was very rude. We mentioned we wanted to test drive one & he said "yeah I can drive you around in one" almost as if saying he wouldn't let us test drive it ourselves. After seeing the marked up price we threw out the msrp price & the salesman proceeded to say getting a car for msrp was nonexistent, pretty much shutting down any type of further negotiation. He proceeded to tell us there was no point in us test driving it if it wasn't what we were looking for. His overall tone in our interaction was very passive aggressive. He definitely made us feel as if we were wasting his time & he did not want to bother with us. I understand selling cars right now is not easy but there is no need for the rudeness. Terrible customer service. Not a good way to represent your dealership. read more

Delanie and K.D. went the extra mile for me when I needed it the most! The day I was scheduled to turn in my lease I ended up in the ER to have emergency surgery when my appendix burst. There were complications and long story short I am home-bound during recovery. Delanie and K.D. did my whole deal over the phone and Delanie even delivered my new lease to my house! Surgery was scary, recovery has been hard and I'm missing a lot of work. I don't know what I would have done with an over-due lease to deal with too. I'm so grateful for Delanie, K.D. and the Metro team for helping me when I really needed it! Couldn't recommend them more! read more

I'm here for a recall and a few concerns about my Honda and I am always apprehensive upon arrival.... but Joseph King is so fabulous. He took the time to get to know me, was informative, listened to every concern and was just so kind. He didn't rush me, he explained everything in detail and immediately offered water (hot day) and a ride home. Metro Honda earned my trust and respect because of Mr. King. Thank you. read more

This Honda dealership is AWESOME! I have been searching for months for a special Honda in my favorite "blue color". Luckily Metro Honda had the exact car I wanted in stock. My sales consultant was JOSH MONDAY. He was extremely friendly and most importantly professional. In addition, he was very communicative by keeping me updated through the car buying process. He even followed up with me after I got the car to make sure everything was perfect! I would highly recommend going to this dealership and using Josh as your go-to man for getting the car you want! read more

I had an appointment at 7am and the service dept was already packed. Joseph King helped me out and was incredibly friendly. When I came back to pick up my car the service center was even more packed and he was able to stay friendly and helpful completing my paperwork. Best part he didn't hassle me to get unnecessary things done to my car which actually makes me consider bringing my car to have my car serviced here. I also saw the rest of the service team members working hard getting new cars in and out of there. read more

This is for the sales department named Kevin ..... Well, its already given that they will do everything to sell or lease the cars. They will trap you by using every sweet words they have and trained. But the deal we got was very bad for a civic LX. Promo was 1999 DP and 99MO. We put a huge amount on the DP and monthly was still on the 2's.... We did say Yes due to excitement and HE took advantage of that. Be careful when having transaction with these guy and make sure to think about it overnight because again, HE will put you on the pit. The effect is very bad and will suffer for 3 years read more

This is my third Honda and I have been driving Honda on / off for last 25+ years! Isaiah Li is my sales rep and he does not hard sell the other expensive trims. Price is negotiable with more accessories. We got .9% APR with the deal. My wife and me is very happy with our new Honda Accord. Metro Honda is much much better than Riverside Honda (They told us we will get .9% APR with 900+ credit, very misleading). read more

Metro Honda - Car Dealers Near Me - Montclair, California

This place is terrible! The sales person I had didn't know Harley anything about cars and when I asked him about negotiations to buy a car he was scared to goto his manager to give my offer. I told him I wanted to talk to the manager directly and he said I could not. They have a limited supply of cars and a bunch of sales person that just sit around BSing instead of trying to sale cars. I was disappointed with how lame they were and my sales guy sucked and should find another job. After I purchased my car else where I got a email asking how my service was and I told them my poor service, they were surprised I had the problem. read more

In November of 2018 I traded in my 2016 Honda Pilot for a 2018 Honda Accord. "More fuel efficient" None the less, it probably one of the BIGGEST mistakes of my life. About 3 weeks of having the car, I was driving in the car with my mom and three year old son. I thought I'd show off to my mom the Cruise control. As the light turned green, it started going. Out of nowhere it slammed on its breaks and made the car behind me slam on its breaks also. Everything started blinking in the car. I quickly took the cruise control off and pressed on the gas to continue going. Explain to me why I was able to? I put the emergency lights on and thankfully was able to pull over. My mom and I were in shock. I took it into the dealer where all they said to me was that it was a computer problem and that they were going to fix it and have it to it's original settings. "The car shouldn't do that again" or so we all thought. December 31, 2018 I was driving up the 15fwy towards the 60 fwy when out of nowhere the lights on my dashboard all started flashing again. The breaking system light goes on. All I thought at that moment was " I wish I didn't have my kids and fiancé in the car right now" I feared for our lives. I hurried and did what I could to pulled over to the side of the road. I thought to call Metro Honda and explain to them what was going on. I'm not sure who I spoke with that day but all the did was brush me aside and tell me that they weren't able to help us do to it being New Year's Eve. (So basically I was left without a car for two days) January 2,2019 I took the car in. Metro informed me that they were going to need the car to stay for a couple of days to see what was wrong with it. I then asked them for a rental meanwhile. He replied with " oh, we're all out." Perfect! I don't have a job to drive to or a mortgage to pay. When we went to pick up my car two days later. I asked what exactly happened to the car. They couldn't tell me anything. All they said to me was " it's on the paper" January 8, 2019 Now, the third time it happened, we were having trouble opening the trunk we continuously pressed the bottom on the key and in the car. It never opened. I went into Costco to get a few things. When I walked out to my surprise, the trunk was wide open. It wasn't until later that I realized a couple things were taken while I was inside Costco. I didn't think twice to put my things into the trunk unfortunately. I got into the car to turn it on, and it would start. Not until the third time, did the car turned on. I was driving down the street when I went to put on my blinkers. My blinkers were turning on, I put my hazard lights on and that wouldn't go on. I tried to put my window down and that did not want work either. All the lights from the dashboard were flashing stating a hand full of things were failing and to go see the dealer. I thankfully made it home. And to my bad luck I wasn't able to get out of the car. It wasn't until someone from outside opened the door for me. I reached for the button to open the trunk to get my groceries and again, that did not want to open. I called Metro and directly spoke to Mark. I explained to him everything that happened and he asked me to take in the car. How on earth was I to get back into the car with nothing working?? My father came and unhooked the battery in hopes to get all the meat I just purchase from the trunk. To our surprise, the lights went away and the trunk opened. We still took in the car to get looked at. After insisting on a rental to get me to work while it's being fixed. We get the text for the service advisor after 2 weeks of bugging them to see what was wrong with the car. They informed us that there is nothing wrong with the car and they couldn't make the lights come out again. So my pictures and videos aren't proof? How am I supposed to put my life and the lives of my kids in that vehicle again? Till this day. I have the car there. PARKED. I am paying for a car I don't use. I've tried to call the general manager of Metro Honda and left so many messages and haven't received a call back. read more

See all