I really appreciate how kind the staff at Metro Honda is. Joseph King has helped me service my Accord several times and he is always patient and takes the time to go over all expenses, and is sure to not undertake services that I do not want. That is a VERY rare and valuable thing in the LA area. They do a good job and are helpful, while allowing you to feel calm and in-control. I also really like their online appointment setup, it is easy to use and works very well. If you need any work on your Honda, go to Metro Honda!! read more

Ive been in the market for a new vehicle for a while now and had been to a couple dealers and nothing seemed to ever work in my favor. So I Stopped by on a whim not really expecting much. Armando was there to greet us right away. And it was all perfect from there. He really helped me out in every way he could and I could not be happier with my new car! A thousand thank you's to Armando and everyone at metro Honda.! read more

Metro Honda - Car Dealers Near Me - Montclair, California

This is only regarding Dan Delgado... Let me start off by saying that I've been going to Metro Honda for the last seven years and I've had some good experiences and bad experiences. The last few years I've had salesmen that have been pushy, awkward, and annoying. When I received a call from Dan Delgado a few weeks ago regarding my lease, I thought "great, here's another one". I came in and met with Dan to talk about options of either buying out my lease or putting me in a new lease. He was nothing like the salesmen I have worked with before. He was completely accommodating, understanding, and just plain cool. He wasn't overbearing like the rest of them and was able to get me a perfect deal that was definitely worth my time. I would strongly recommend if you're coming to Metro to check some things out, especially on a lease, go visit Dan Delgado! He's amazing! read more

Unfortunately, we had to leave without our vehicle. Our Sales rep, Genaro, was very nice, accomodating and knowledgeable. I was very disappointed with the finance dept. We informed our reps we had to be out of the dealer by 5 pm. We were told paperwork would take 20 minutes. After 4 hours, nothing was done. I did not like the customer service from the finance manager, Shawn. He had us wait way too long. He was not welcoming. He made me feel uncomfortable and tried to rush us to sign the lease without going over the paperwork. They wasted 4 hours of our time but it was to our benefit. We got a great deal on our Pilot purchase at Diamond Honda in Puente Hills. read more

Had a fantastic experience purchasing my vehicle here. My salesperson, Jason Galan, was incredibly helpful and extremely informative. He had a confident answer for all the questions I threw at him. I came in late during the week and he kept a very positive attitude despite having to stay so late to assist me. The financial managers Armand, Oscar, and Alex were all extremely professional and friendly. Besides working with me on my trade in, I felt like they were all very personable and absolutely no one gave off that pretentious vibe you often encounter at dealerships. I came in to the dealership on my own, and not once did I feel like I was treated unfairly. I had gone to Lexus beforehand and felt like I was treated less than, because I was female and on my own. But here I was treated with respect. This is the second vehicle I have purchased from this dealer and I would recommend it in a heartbeat. Everyone here makes purchasing a vehicle a PLEASANT EXPERIENCE! read more

These guys are slower than a tortoise. Worst of worst at customer service. Had to wait for more than 40 minutes just to drop a car for oil change. read more

Typical Bait and Switch. I experienced what many other reviewers experienced. Everything went perfectly until the manager stepped in. I would suggest moving onto a different dealership. read more

I went there to buy a car. The price was alittle high 4 me and and then i tried talking them down but. Then one of the sales managers gave me attitude so i was going to leave and then sales person(nice man) stopped me and said to talk to another sales manager and then he did the same so i walked out and went to HARDIN HONDA they r the best very nice and love to work with you. The price that metro honda would not give me they gave it to me no questions asked :) read more

I had my '13 Honda Fit Sport serviced this week. I scheduled to drop off my vehicle before work in the morning, was shuttled to work and everything was completed by the end of my work day. I recommend advisor, Joseph King, who was also able to have a part covered under warranty. read more

Total ripoffs never go to this dealer manager is a total jerk.. Had a approval through the bank already and he added a year more and $130 dollars a month more .. read more

I called to make an appt to see a particular used Honda and Michelle Camacho was there to greet us and show us all available cars fitting our criteria. Michelle immediately contacted us and maintained communication leading up to and following our appointment. She is very efficient and friendly. She is a great listener and together we ended up finding an awesome deal on a car for our son. Michelle is very personable and effective answering any questions and requests. Michelle was able to help organize displaying the car in the show room to surprise our son!!! I give my my highest rating to Michelle Camacho at Metro Honda! read more

Metro Honda - Car Dealers Near Me - Montclair, California

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Mark Gray, my service advisor was amazing! It is my first time coming here and I was very impressed with his customer service. He was very polite, friendly and knowledgeable. I really liked that he did not pressure me into purchasing additional services, he mentioned the concerns and gave me all of the paperwork. I will definitely be returning to service my vehicle here and asking for Mark every time. I really wish other service representatives were just like him ! read more

If you like a salesman that values your time, not pushy, and meets your needs then "Steven Padilla" is your man. He makes you feel the customer is in charge of the sale not the dealership. Thanks again, Steven your the best!!! read more

Salesmen are always salesmen. These guys pushing for a a sale which they needed for commission. But what they are not straight forward and hide those hidden fees. Just got a new car for my daughters, and so disappointed.... The gas tank is more than half empty, did not even so us how the new car works. All these guy want is make commission and go home right after the papers signed. Little further out but I will go to Longo next time. read more

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Recently my folks when in to buy a car. Being that we are familiar with Metro Honda it was our first choice. And we still are paying off my car from Metro so, we figured why not go there. Well, people were rude and not helpful. I don't think I'll bring my car in for it's regular service anymore. It's not the experience we were expecting at all! Too bad because we will no longer refer friends or family. And I will make sure I will let them know not to come here. read more

This crap DAVID CAMPBELL from finance doesn't like to help anyone. Went in to get help on my reimbursement and he was laughing at me like if I didn't know what I was talking about. Went to the reception area and asked to be helped by another finance Sergio and he was so nice and helpful and respectful. read more

Big shout out to Jim in service. Had a 2017 Honda Pilot that I recently purchased used. Brought it in Friday morning to get it checked out and by the end of the day it was not only diagnosed, but completed and ready for pick up. They also took care of a recall I didn't even know about while it was in there possession. Apparently there was a service bulletin that Honda out out regarding fuel injectors so the repairs cost me nothing. Im very thankful that I was not charged for this, but in addition very thankful for their prompt service. If you have you're vehicle taken for service at Metro Honda please go see Jim. He was great. Appreciate you all very much. Thank you read more

My leasing experience was quick and painless. Negotiated the price beforehand via phone and email, went in to sign the paperwork, and done! Tip: If you know what you want, save yourself time haggling at the dealership by establishing your best and final prior. I've heard horror stories where dealers will try and raise the price once you come in to buy. Fortunately, Metro Honda honored their word. I will say though, as nice as the salesmen were, once the sale was made, they didn't reply to my calls or emails when I had a follow up question. Not a major gripe, but still leaves a slight bad taste in my mouth. Overall, 3.5 stars. read more

This was my first new car purchase and Luis Ortiz made it so easy! He was very helpful and showed me the exact car I wanted. I'm extremely happy with his customer service and his attention to detail. Their finance department was quick and efficient and I wasn't kept waiting unnecessarily. Overall really happy with this new dealership and I definitely plan on bringing it back for service. read more

Metro Honda - Car Dealers Near Me - Montclair, California

Liar Liar pants on fire. Marie Castella told us on the phone she had the car we were looking for and we had agreed on a price. She scheduled us for a "VIP appointment". We showed up for our appointment and she said the car had all of sudden a check engine light on. I said that's ok let's still do a walk around of the car. She also knew we drove from over an hour away. She said we were not allowed to do that (). Marie said she would call us the next day. It's been 4 days and still no call / follow up. FYI - We called Valley-Hi Honda in Victorville and they were awesome! Drove our new car home from them an hour later. If I had ownership in Metro Honda, I would spend a little more time on the front lines with your sales team. read more

I had a good experience with my purchase at Metro Honda. Eugene was the sales person who helped my husband and I with our purchase. He did well with trying to get us the exact deal we were looking for. We almost walked away from the car we wanted, but he was able to strike up that perfect number for us to pull the trigger and buy the car. He made the whole transaction smooth and easy. He made sure the car was tip-top, clean and ready for us once we were done with all the paper work. He even followed up with a thank-you email and call the following week to see if everything was going good with the car. That was nice. I love our new Honda...runs great, feels awesome. Way better on gas than our SUV. Metro Honda has tons of cars, new and used, on the lot, ready to test drive....very wide selection. We were happy in the end. read more

Awesome Service!!! I was a little upset first because of a run around but now I'm happy again! Took my car in today to get serviced!! Tony called me yesterday evening to ask when I was available and Vance helped me right away when I came in this morning at 7am!! Thank you Metro Honda for keeping your clients happy and providing great service! I've referred one person and I'll be sure to send more over! I appreciate all the work Tony and Vance!!! read more

In addition to my previous review, I wanted to say that Lois Ortiz was also very helpful during the sale of our 2016 Pilot. As a Product Specialist, he was very knowledgeable about the vehicle and helped me with setting up Hondalink and phone He expeditiously assisted when needed. In short, ask for Kevin Wray and Lois Ortiz when purchasing your next vehicle at Metro Honda read more

Went to see about a new civic .. David Campbell helped us very arrogant and cocky .. I was a little confused on does he really want to get a sale or not... David really needs to work on his people skills ... by the way we went to Penske and bought a 19 civic .. happy campers read more

Today we experienced the worst service and warranty experience ever. Metro Honda has refused to acknowledge the service we have already paid for with our normal mechanic in order to take the next step to diagnose the compressor and activate our extended warranty. Instead, they want us to pay them to do the exact same service we already paid for (yes, we have shown them the receipt) and then they assure us they will diagnose the issue further. We have gotten a lot of "talk" of wanting to help us, but at the same time we are being told things such as they can't read our paperwork because it is different than Honda's (as she sits there and tells us what it says) and countless accusations that our mechanic didn't actually do the work. To top it all off, we are being charged money for their diagnosis of the service we already had completed. We have purchased two new automobiles from Metro Honda in the last three years and will never again. We will neevr recommend them to anyone either. Poor, shameful service! read more

Review is for the Service Department: I had just purchased a brand new Honda HR-V and my first service was due. I called ahead of time to make an appointment since I had a brand new baby who was only a few months old and didn't want to wait around a long period of time. When I arrived, the place was PACKED! I asked the service guy who took my car ahead of time that although I had an appointment would this take longer than a typical oil change. I mentioned I had a new baby and I can't really wait around. He said no, appointments are serviced faster and have priority. I had also asked for a car wash so he said that may just take just a little longer, not too much. My hubby, baby and myself walked to eat and took about 2 hours. When we returned the guy at the desk whom took my information said they were not done with my car. Around an hour later I finally seen my car ready and parked in front, I thought YAY, we can go home. NOPE! The service guy just left my paperwork on the guys desk, who I assume was out to lunch because he didn't go back to the desk for a long period of time. When he came back he still hadn't called my name so I walked up to the guy and asked if my car was done. He said, yes and when I asked about the car wash, he said it hadn't been done, he thinks it broke. He gave me a voucher to come back but I live in Montebello. I am not going to drive all the way back to Clarmont for a car wash!! So I waited well over 3 hours for an oil change, they didn't even wash my car and they didn't even bother to try and have someone check me out when my car was done. I waited around for about an hour like a dummy. I thought since purchasing my car from here they would give me excellent service but I was wrong!! read more

Just picked a CPO Honda Pilot Elite from Metro Honda in Montclair and I have to say I am very pleased with my experience. I began speaking with Quincey over the phone about a particular vehicle I saw online. He and Robert, product specialists, went over and above to deliver the info I was requesting, including detailed images and video. When I arrived today Robert was well prepared with the carfax and vehicle ready for inspection. He was knowledgeable, thorough and friendly. Leon was also very kind and facilitated a smooth transaction. Arman, the sales manager, was a good and fair negotiator. Finance manager, Alex did a good job explaining the nuances of the warranty and purchase contract. Honda dealers are plentiful but I'm happy I chose to drive the 50 miles to work with this team. I would recommend this dealer to anyone interested in a Honda. read more

Had work done a month ago and paid a lot of money, hoping that the problem was fixed. A month later and I am still having the same issue with my car and they are now saying I need to replace an entirely different part not mentioned the first time. I'm very disappointed with their lack of customer service, feels like they are just out to take my money. Will not be using Honda service centers again. read more

Great professional approach to customer Tommy Owens made. It clear the cost n length of time our car will be ready .thank you read more

Went to purchase a car the other day. Horrible service. We originally met with Jay, he was wonderful. Very helpful, test driving the cars etc. We went inside to talk numbers and were paired up with Gil Hernandez. it wa apparent that Gil wanted nothing to do with us. He seemed like we were bothering him. Basically he insulted us and would not make an offer on the car we were looking at purchasing. We walked out. Will not do business with Metro Honda again. read more

Brought my 2015 Honda Civic in to be serviced for the first time. Although this is not the dealership I bought the car from, the service was excellent. Joseph was very friendly and helpful. I appreciated him explaining what the service entailed. I'll be back thanks to his great customer service. read more

I recently purchase a used Camry from Metro Honda. I did a great deal of research online and found them to have good reviews and very competitive pricing. I intended to stop by several dealerships, but after I met PJ, the internet sales manager, I felt comfortable enough to buy that day. He was very honest and didn't pressure my decisions at all. Their listing and the price on the car were different and PJ didn't hesitate to sell the car at the lower of the two prices. This has been the best used car purchase experience I have ever had. I fully intend to return for future purchases, and refer friends/family to PJ. Also, PJ went above and beyond by delivering the car to my house that night to exchange for the trade-in (about 150 miles round-trip). Much appreciated! read more

This review is for the Service Department only One word: Meh. The first time I took my car (Honda Civic 2008) to Metro Honda, the person behind the counter was hard to communicate with and wouldn't make eye contact with me. Not very helpful. Especially when you know that you're going to be spending money at a place. It helps when the employees are friendly. Hell, I would have settled on unfriendly as long as I was communicated with in a direct manner. All I wanted was an oil change. I can't stand companies who are constantly trying to up-sell you on something. I know what I want and what I want is an oil change. Just give me the damn oil change. Finally, after going back and forth on this, they took my car. There was no one in the lobby. Literally nobody was there the whole time I was waiting. My oil change took 2 hours. TWO HOURS. You're probably thinking that this was an isolated event. That's what I thought also when I went back for a second oil change. Same thing. A two hour wait. And it ended up costing 100 dollars. 100 dollars for an oil change. I asked about a loaner car so I could do something while I waited, not knowing that they had a shuttle to the mall. I was told that no, there were no loaner cars available. I didn't find out until later that they had a shuttle. I wish they would have said something about this service when I asked about a loaner car. To be fair, I didn't ask specifically about a shuttle so they probably got confused when I said something about a loaner car. But still.. On the upside, there are some friendly people who work here. There is a talkative fellow at the service desk who is really nice and the cashier is really great too. I also never had any problems while waiting. The waiting room is really nice and they offer free coffee and wi-fi internet. All in all, the company isn't too bad and I had an average experience every time that I brought my car here. But because it is a dealership, they charge you twice as much to do the same amount of work that a regular auto repair shop would charge. I now get my oil changes for 40 dollars and they only take an hour, at most. read more

Honest with great service I used to work for car dealerships in the past. They will do whatever they can to make a sale. Metro Honda doesn't, they are honest and fair. I was price shopping for a friend and Metro was the only dealership to get a fair price. All of the other dealers didn't want to mention the $1200 low-jack they "must" add to the price After getting to the dealership to offset their "free" 2-year maintenance package they were willing to give. Out of curiosity I had to ask who they work with for bad credit (I have terrible credit) they work with I think over 20 banks, which is almost unheard of in the business. Anyway my friend ended up with her new civic and she LOVES it. Safe and reliable for her and her son. Got her first oil change already and said that it was free because she bought it there! Great service department! read more

I had been going to this Honda dealer for years to get my services and oil changes done. One day, I went in as usual to get my oil changed and they said that when they started my vehicle it back fired and they couldn't open the oil compartment because the last person who worked on my car broke it. The mechanic just said "oh" when I told him I had been going to them for years to get ANY work done on my car. Also, they said my engine was over heating and asked me why hadn't I been paying attention to the temperature gauge. The temperature and my car in general was FINE before I made the mistake of taking my car to them. They said it would cost over $2000 to fix my car. So, long story short, I drove my car in for a routine oil change with my car running fine (not overheating) and left with a $2000 estimate to fix my car, which I am pretty sure they ruined in order to take advantage of me and charge me to fix it. Needless to say, I am never going back there. read more

I'm writing this review in regards to my first car buying experience. I worked with K. D. Sanders and Arman. K. D. was very easy to approach, and he definitely made you feel comfortable through the whole process. Arman was more the aggressive type, hard to budge and negotiate with. I guess that's how car salesmen work though. Rico, the finance guy, was extremely nice and explained everything to you in detail to where you would understand. He didn't push you to buy anything and he even threw in an alarm system for me. Overall, my experience was great. I would highly recommend working with K. D. Sanders. read more

I don't usually do reviews about non-food places, but this place just makes me livid. Literally the worst service. My car was only getting serviced to fix minor dinks on the exterior of the car. Words cannot describe the terrible experience I received from this place. Day 1 (Car Purchase): Literally had the worst experience, was forced to wait almost 6+ hrs just to get paperwork done. Armando was our sales guy, literally saw him helping other customers rather than expediting our car purchase. Not only that this went well into the night so I was already disgruntled and rushed for a very late dinner. Monday might late meals are unpleasant, especially with work the next morning... Had to come back another day for detailing because "all their servicing guys" are out because the sale took too long to handle them. Had to come back the next week. Day 2 (Car Service): Called ahead of time to ask how long the work items would take, would refuse to give me an estimate. Arrive there expecting at most maybe like half the day to repair. Turns out we would need to wait a day or 2. They themselves don't even have a loaner car and so I was to use Hertz, which is also shady themselves, but this review is for Metro Honda. Okay so I take the loaner car and will come when it's ready. Day 3 (Pickup Car?): Arrive happily to finally get my new car back. As I drive onto the freeway the car throttles and won't go higher then 10 mph... Dangerous af. This is an emergency and Metro Honda only sends me to voicemail after voicemail until I finally demanded them to look for the service worker physically. Would not send a tow truck but instead asks me to drive back at no higher than a 5 mph vehicle... At this point I'm super livid because all they are willing to do is MAKE sure my vehicle works by holding it an extra day. I ask if they are going to compensate me in any way for the time and the threat of my safety. The manager Arman just says we can't expect anything to happen after our fixes. It's cool he was being empathetic, but that doesn't compensate me in money, time or anything. The manager and Metro Honda only do the minimum to please the customer. They don't go above and beyond and compensate anything for my huge loss of time. I sincerely do not recommend any potential buyer to come here. The purchase itself is enough to be annoying. In the end I'm still driving a loaner vehicle... And this dumb company issue all started Memorial Day. Definitely felt like I was being treated like trash. Almost 2hr+ EVERY VISIT. 3 TIMES... read more

The service department at Metro Honda is the best! Well let's be very specific JOSEPH KING in service is the best and his sidekick Tommy too. He will take good care of you. By far the best customer service I've ever experienced. I come back because he is genuine, knowledgeable, and so very kind. I've been taking my 05' Pilot there for routine maintenance and that is all it has ever needed is routine work. Joseph manages to describe the charges that makes the most sense and will give you the option to choose what you would like done while giving you his recommendations. I've NEVER once felt like he was trying to add unnecessary servicing to the bill like most other places do. read more

Traded in my 2014 Honda CR-V EX-L for 2020 Honda Passport EX-L. This dealership place is awesome, and they're willing to take their time to negotiate with you about the prices. Joel Casillas the salesperson is also an awesome person, and he'll know what your needs are for your new car. Highly recommended to buy your car at metroplex place. read more

I got a new Honda Accord 2017 n happy thanks to Jason D he was a great guy an really helpful he explained to me everything n my dad n we just came here just to look n then I fall in love n I was like I really want a new car so him n his manager helps me out my car payments are a lil to high but I can't complain about my new car I gotta get us to it well besides them losing my registration to my car but other then that I love the way they treated me beside being here for 6 hrs:( but thanks for the help Jason D I love my new car have a good day.. read more

Metro Honda - 2017 Honda Accord - Car Dealers Near Me - Montclair, California