Horrible service we went this weekend and not even one sales man helped us out they seen us but didn't even bother to ask us if we needed help or anything I guess they didn't want to sale, I heard good reviews about the one in El Monte so we are trying that place now since this location didn't want to make a sale, oh and you guys need a new receptionist she was so lost when we asked her a question forgot her name she was there Monday night read more

Went for my complementary 1st free oil change service at this facilty not great all the techs and service advisors were all bro in out they dont give a shit about the cars and clients they did not fill all fluids in my car at all my windshield washer fluid still low ??? Really ? The armenian finance guy u can tell who he is does not give a shit about bad service cuz he already got my money he jus walks around like he owns the place not a. Friendly guy at all very standoffish they gave me a raw deal as well for my lease!!! watever read the bad reviews not the good ones read more

My husband tried getting a car with them we were interested in the new 2022 Honda Civic they asked him for a down payment and for his trade in that same day when the car wasn't even there yet. They told him we had to wait a month just for the car to come in. The month came and there was no car! And on top of that while we were waiting for the car they wanted to increase the rate on it because they said every month the rate will increase. How is that our fault when they didn't have the car when we went for it plus there was already a contract made. They wanted too much for a Civic no thanks!!! We took our trade in and left somewhere else where they didn't have any mark ups! He just voided the contract. Fast to take our trade in and down payment but when we went to ask for them back we still had to wait a day just for them to give us our car back and they couldn't even give us our down payment back it's already been 4 days and nothing it's unacceptable we needed that money back asap. They were fast to take it but being slow to give it back. Don't come here unless your trying to get scammed because that's what it felt like. read more

NOT so helpful Honda people!!! I'm interested in the new Clarity, and according to corporate Honda website, the Clarity will be available in Southern California as of August 1st. I show up at the dealership on Aug 2nd. After speaking to two sales guys, the second one advises they have one on the lot but it's in the back. Ok, no problem, I'll wait for you to bring it around. After about 10 minutes the sales guy returns and tells me his manager will not allow him to bring up the car. He proceeded to advise me the car is not for sale and wouldn't even let me look at it. Isn't this a car dealership? Aren't they here to sell cars? Check out the rest of the reviews regarding this dealership. They don't seem very trustworthy. There are plenty of other Honda dealers in the area. There is no reason to ever purchase car here. BUYER BEWARE!!!! read more

Scheduled an Oil Change. Quoted me a 45-1 hour wait time. Went to drop off my vehicle, and after shooting down their shit ass attempt to up sell me, they told me 2 1/2 wait for my car. I'm sure this is due to the fact that I wouldn't go for the up sell. Tried to speak to the manager, still no call back. It's all good. I have this place a try and unfortunately it didn't work out twice now. I'll stick to Penske Honda. read more

Don't bother making an appointment here. I made an appointment for an oil change, and nobody even acknowledged my existence for almost an hour. I'd recommend standing inside the store (they tell you to stay in your vehicle) and taking up space until one of the service consultants stops dodging your attempts to make eye contact. read more

This place is amazing they have great customer service and this guy Joseph king was terrific he was so kind and friendly he gave me a really good deal and I recommend this place to everyone and ask for Jospeh King thankz read more

If I could give this dealership a 0 I would. My salesperson wasn't the issue. The guy crunching the numbers was. Not only did he try to rip me off on the price of the car, he yelled at me after I refused the contract when he doubled my APR and wanted an extra $500 down from what was negotiated. They're money hungry and have horrible business practices. I have amazing credit and fortunately I was able to go to another dealership for my new car. I would advise anyone not to go here. I was so turned off I ended up at Toyota instead and they got my business. read more

BEWARE. DO NOT GO HERE. Went to buy a civic. Talked to salesman Artel. He said manager would sell car for $x out the door. Test drove car. I asked if he was sure about price. He said yes manager said if I buy tonight, $x amount out the door. Proceeded with purhase. Sales man Jimmy took over. Artel had to go. Pulled credit, ect...two and a half hours later. Manger came out and said he could not sellat price they had been saying all along that they would sell at. Walked out. BEWARE bad sales. My advice is to go elsewhere. Don't do business with liars. read more

Terrible customer service. We purchased a 2018 accord and after multiple trips to many dealerships for a wide range of issues with the car from the driver seat moving while driving to the A/C going out two times we decided to sit down with the assistant sales manager Gil Lopes of Metro Honda since we purchased the car there and see if he could help us transition into a new accord and he did not even give us the time of day. When discussing a new deal he got up and cut us off speaking and said he would have someone take our information down. After being loyal customers to the Metro dealerships he couldn't even help us him self. They ended up not even offering a solution to help us and we left. We will never be purchasing a HONDA again read more

Bad customer service. I mean, who buys a brand new car and has to bring it back in 2 days after it's bought to get serviced? The whole situation was poorly handled. I wasn't even offered a loaner car while the car was being serviced for 5 days! How do you not have any loaner cars available? I bought the car to begin with because I needed it right away and I wasn't even able to use it! The sales rep didn't even want to help me get my car to the dealership. How do I get a car that can barely function to a dealership? Very disappointed. read more

I took my brand new civic (2 weeks old to be exact) to get the subwoofer replaced because of a rattling noise. When I got the car back I noticed that the interior cloth ceiling was dirty and several stained and looks like a dirty oily hand has touched it and on top of that the side pillars didn't line up correctly which looked horrible. The bottom line is the technician that worked on my vehicle did a sloppy job and didn't not care about my vehicle. No quality control at this place. I would definitely not coming back or recommending this place. read more

I had to bring my car in for the airbag recall, and the employees were extremely nice. I was also offered a free shuttle service back home, since I wasn't going to wait for the car. They also gave me a complimentary car wash for my time! They were doing it for the customer service review at the end, but they sure earned the high marks! Very professional and they even called me when the car was ready, when it was promised. read more

Horrible dealership. Tried to negotiate a price and was told that I can only get it if I agree to there pricing. Clearly used tactics to find any reason to shove optional services down my throat and add unnecessary fees no matter how many times I've declined. When I disagreed I was told that they wouldn't finance me if I didn't agree in their mandatory services even though they are optional. Top it off they humiliated/ disrespected my girlfriend when she started to inquire about the details of the agreements because she's a female who "knows nothing about cars" when she knows more on cars than myself. I lost respect for them as it has changed for the worst last time I was here for a car purchase a couple years ago. Don't deal with this dealership and look elsewhere. read more

The service department is very slow. I had to take my car back twice to get my issue resolved but ultimately it was resolved. They need way more staff working the service bay to check people in and keep that line moving. I had a 1:00 pm app and sat in my car for 40 minutes before I was even checked in. If I have to wait 40 min. before even speaking with a staff member what is the point of making an app. They have a texting system that allows them to give you updates regarding your vehicle, a great a idea. I didn't receive notice of what was wrong with my vehicle or that it was ready for me to pick it up. I had to call them. read more

The easiest way to buy a car. Professional, trustworthy and best service you can find in car buying experience. Happy to recommend them.

I came in last week and had my car serviced. The customer service I received was amazing John Garcia helped me out. He was great very knowledgeable and made sure I knew exactly what was being done with my car. The wait time wasn't very long, I went in the morning and less than two hours my car was ready. I would definitely go back because of the customer service! I would definitely recommend to work with John he's great and so polite ! Thank you Metro Honda ! read more

Worst service department ever. Left my car to get my gas tank cover repaired because it won't open, they said its the actuator and they don't have the part yet and had to order it, so I have to leave the car there until the part comes in. I left the car there saturday and said the part should get there by tuesday. Also the lady michelle said she also has to call the warranty department to see if my repair is covered. She said she will update me monday morning to call them, because the warranty dept is close on a weekend. Monday came she never called me or update me about the warranty. Tuesday came they never updated me about my car, I had to call them and ask what is the status of my car and calling them is just too hard. I've been basically calling them all day leaving michelle messages and never got back to me. No one's answering my calls on the service department and I kept calling, and I notice they kept hanging up the phone until I asked for a service manager, then he called me back. This is the worst honda service ever. Don't ever get your car serviced here again, people just dont care about you once they got your business. read more

My experience at Metro Honda was excellent! I was greeted by Adam Salcido. He was very helpful and full of information when it came down to the car that I was interested in. Walked off the lot with a 2015 Toyota Yaris. Very pleased with my visit, would definitely consider future car purchases here! read more

Worst honda dealership i have ever been to. Horrible customer service and managers are rude

I've heard good things about this dealership, but that was not the case when I arrived 7-17-2020 @ 6pm...The vehicle I came to see was not the price as advertised on CarFax...It was 2,000 more because of the alarm...So the dealership got me to look @ another vehicle that I was shown online by them through their inventory...That vehicle they couldn't find or the keys, and stated a salesman took the keys home w/ a salesman...I asked the salesperson I was dealing w/ how did this happen...His answer was some salesman hide the keys and cars for clients Never again will I go to Metro Honda or any other Honda dealership or refer a friend or family...Yes they have certified Honda's but it's not worth the time I wasted and I have a great family mechanic that I trust...if you want to play games and waste time then this is the dealer for you...If I could give 0 stars I would... read more

I just want to share what a amazing experience it was leasing my vehicle with Metro Honda. Their sales associate Alex Hernandez, was not only a overall great person, but got me the exact deal I was looking for. Our whole transaction took place over the phone. He showed up too my house, brought my new vehicle along with the leasing agreement, and was in and out in only 15 min. I'm truly amazed on how easy this was. If your busy like me, and are looking to purchase a new vehicle. Call Metro Honda and ask for Alex. I definitely will be back again. read more

I had to get my battery changed along with getting my B1 service and Sandy was super helpful and the process was fast and painless, definitely recommend! read more

I just brought an Accord Hybrid Touring from them today, best car buying experience I ever had, I've been buying more than 15 new cars before, it takes less then 2 hours for me to drive off the New Car. That sales people are very professional also even the finance manager are there to help, not to rip me off, 5 stars service all the way. read more

Went into Honda with no money, hoping they could work with us. Sid found us on the lot. He was very helpful and understanding. He does have an accent but he is very competent and kind. I must say though that while we were in the finance office signing the final papers, Shaun (I think that's his name), badmouthed Sid in front of us. It was very unprofessional and off-putting. He proceeded to call Sid into the office to let him know that there was a mistake in his paperwork. Again, in front of us. His tone was condescending, and although he was nice while talking to us (of course), my final impression is that he is rude. How you treat others says a lot about yourself just sayin'. read more

I'd give zero stars if I could. Scheduled an appointment online for an oil change. I arrived at the service area and waited about 5 minutes with no help. Went inside to seek help and the 3 men at their desks just looked passed me. I was not once even acknowledged. I will never return to this dealership. read more

Made an appointment a week ago for an oil change. Appointment was at 10:45am but I arrived at 10:20am. It's now 11:10am and I'm still waiting in a car line to drop off my car. This is freaking INSANE!!!! You know Saturdays tend to have more people show up so like I planned ahead by coming in early, they need to plan ahead and either don't overbook service appointments or have enough staff here. But if you look to the car lot, a million of blue shirts standing around trying to sell cars helpful Honda people my a$$ read more

Metro Honda - Been waiting almost an hour to drop my car off for an oil change WITH AN APPOINTMENT - Car Dealers Near Me - Montclair, California

I recently purchased a car from Delanie and she was wonderful. She was helpful, honest, friendly, & pleasant. She was upfront and truly did everything she could to help me get a good deal and a payment I was comfortable and satisfied with. This type of customer service seems to be rare in the industry and I am very happy I was able to experience it. I researched and visited multiple dealerships and Delanie was the only one able to close the deal. read more

Worst Customer Service. I have been to many car dealers before but this is the worst experience ever. The guy by the name Alejandro was very rude and was trying to rush me into buying a car like I owe him something. WTF dude that's not the way to talk to a customer. I have bought many cars before and this is not the first time I'm buying a car come on. I was here with Costco Auto program I will let Costco know about this too. This gives a bad name to both Honda and Costco. read more

Metro Honda - Car Dealers Near Me - Montclair, California

I made a 10:30 am appointment for an oil change last Saturday. My wife called from Metro telling me it will take 3-4 hours to complete oil change and software update. I get employees don't show up for work etc....but a call from the service department before the 10:30 am appointment explaining the service issues would have gone a long way. I made a 7:00 am appointment Monday morning. The execution was flawless. The folks working in the service department were outstanding. The Monday service I rate a 5 star Saturday service 1 star Averaging the total experience a 3 star read more

I came to trade in my car and the numbers and lies they were giving me earns this place a 1 star rating. I got my car traded in the very next day at a different dealership with less than half of the money down Metro Honda told me I needed. I worked with 3 different salesman who told me 3 different things. It would be one thing if it was slightly different from one to the next but they even contradicted each other. One showed me in the computer where he had put I was upside down on my trade-in $5000 and needed at least $3,500 cash down. The next said I was $8,500 upside down and he's so sorry, if it was only $5000 (which is what the previous one said) he could help me by asking for $1,000 down...(???) The last one said there wasn't anything they could do unless I put $5,800 down. I asked them to show me what deal they could make with a cheaper car, they said it was the trade in that was the problem. Then as I was leaving, Gregorio approaches me and says "He should have put you in the cheaper car" (??) Gregorio was the one I had the appt with, and also the one who told me it didn't matter the car, it was my trade-in that was the problem. He should not have passed off his appointment onto someone else only to tell me how said person should have helped me, only to contradict himself. Bottom line- the very next day I got my new car, the payment I wanted, and less money down at a DIFFERENT dealership in Utah. That's right folks...did I mention I had driven from the state of Utah for the appointment because Gregorio said he could help me? read more

I would not recommend this dealership. The salesman who assisted me today seemed completely disinterested in my business. He was unfriendly, had a poor attitude, and was taking calls on his cell phone throughout my visit, showing minimal enthusiasm in taking his role seriously or displaying any interest in my decision making. Although, I was grateful I was not haggled for a sale or hounded by a flock of salespeople, I would have appreciated some display of interest in obtaining my business, given I made time to schedule an appointment and used my personal time to visit the dealership with the hopes of making a positive connection and of course, a memorable customer experience. As for the Costco program savings, not worth it. The discount was nothing special. Needless to say, I did not purchase a car from here, nor will I consider returning or referring. read more

I just bought my car in August and this was my first time coming here to get my oil changed. This place was not only welcoming but the people are super helpful. Gordon Jackson helped me with all my services and I was pretty impressed. They told me it would take an hour and I was out in 15 minutes. Not only did they do my oil change and all the maintenance needed, they also washed my car. I was super impressed with this place and the quality of service! read more

Service department was awesome and helpful. They didn't mind me asking 100 questions. I'm doing 3 stars because of the parts department. I never felt so uncomfortable, guy didn't even care replying to my simple question about coupons (could I use multiple ones) and grabbed the one I had in my hand and just left to get the parts. He didn't even care that I was holding another coupon because I wanted more parts. He just told me the amount. If I ever walked in there and saw him again, I would definitely ask for someone else. read more

Let me just first say that by looking at the overall score for this dealership, you may think that they are decent enough, but fyi there are currently 213 reviews down below that did not get factored into the overall scoring of this dealership (most of them are 1 star reviews). Take the time to read them and you may change your mind about giving this place your business. If I could give them ZERO stars, I would. So that being said, please be cautious if you decide to go to this dealership. They use BAIT AND SWITCH tactics and have the WORST CUSTOMER SERVICE EVER! My husband and I found a used Honda Civic on Metro Honda's website that was priced within our budget. He verified that the vehicle was still available via a chat session with their online sales rep. The rep also confirmed that the mileage and price were the same as listed on their website. When asked if the price was negotiable, she mentioned the car had been on their lot for 78 days and was set to go to auction on day 80. She said the car was priced to sell, however, they "may have a little room" to come down in price. My husband explained to her that we lived in San Diego, 1.5 hours away from their location, and that it would take us a while to get there. She wasn't going to be there by the time we arrived but she informed the staff that we were on our way. Long story short- we test drove the car, verified the mileage and price, and everything was as described in the listing. At that point we asked for their best price. The salesperson responded, "You wouldn't have driven up here if it wasn't already a good price." We were handed off to his supervisor (Robert) who presented us with their offer, which was $995.00 HIGHER than the advertised and sticker price! This new price reflected a dealer add-on of an alarm system that wasn't listed anywhere on the sticker price nor on their online listing. We told him we didn't want to buy the alarm and he replied they "can't just rip out" something that's already installed in the vehicle. I said it seemed strange to install dealer add-ons on a pre-owned vehicle and I hadn't seen other dealers do that before. He responded, "You should go to a different dealership then." I was on the verge of tears at that point. I couldn't believe that we were being treated with such disrespect. It clearly showed us that they do not value their customers and just want to get as much money as they can. One would think that they would want to move a car that was going to auction in a couple days if it didn't sell, but the salesperson stated that they could probably make more money from the auction than from us. Clearly they had no intention of honoring their online price, which was just a ploy to get us to come in. This whole experience was a classic bait and switch. Metro Honda must have assumed that we'd buy the car no matter what add-ons were included at the last minute, especially given the fact that we drove 1.5 hours to get there. Funny thing is, we did another online chat a couple days later and turns out the car was still available. We again inquired about the price and was told it was as advertised. We then asked if there were any additional costs (aside from tax, license and doc fees), dealer add-ons, etc. We were told "we do not add dealer add ons for preowned vehicles". SMH...proof was there in writing that they used bait and switch on us. Even more insulting was the fact that their General Manager, Jeff Proctor, did not even respond to an email that we sent explaining our experience with their dealership. It goes to show the lack of customer service trickles down from the top. In the end, we got a fantastic deal on a 2014 Accord Coupe through a local dealer. We regret having travelled to this dealership, but are so glad that we didn't give them our business. We hope that this review will spare someone from experiencing what we went through. Don't get ripped off by Metro Honda! read more

Metro Honda - Conversation with their online rep showing that there should not be any add-ons on preowned inventory. Proof of bait & switch! - Car Dealers Near Me - Montclair, California

UPDATE FOR THE REVIEW BELOW: 4/3/2013 I would like to commend Metro Honda for doing right by this customer. I spoke to the General Manager Jeff Proctor regarding the above situation and with excellent customer service he agreed to sell me the vehicle at the advertised price. I returned to the dealership and worked with Oscar (did not get his last name) who took great care of us. Oscars was able to process the paperwork fast and smoothly. Its people like Oscar and Jeff who made this car buying experience go from horrible to excellent. I appreciate the General Manager's attention to my situation when he was made aware that there was as a problem. If anyone is considering buying a car at Metro Honda I recommend that you request to speak with Oscar or Allen (Allen is the original salesman from Friday). Thank you Jeff, Oscar and Allen! Do not purchase at this location - I visited Metro Honda on 3/29/2013 at approximately 6:30 PM. I did not have any intention of purchasing a vehicle on this date, but I fell in love with a Honda CRV that was on the lot. I spoke to the Salesman named Allen. We sat in the car and went over the specs. I believe the price listed on the vehicle was $21,500.00. (I have no photo) But the "sale" price writing on the car windshield in bright colored numbers was $18,900. (Photo taken) Allen stated this car was just put out and was on sale and its going to go fast (salesman pitch). At that time I told myself I was going to purchase this vehicle. I told Allen that I would be in the following day to purchase the Honda CRV. The following day 3/30/2013 at approximately 11:50 AM I called Allen to make sure the car was still available for purchase and at this time he told me that there was something he had to tell me and I would not be happy, he proceeded to tell me that the price written on the windshield was incorrect. It was a mistake and the vehicle is $21,500.00 and they cannot sell it for $18,900 I told him that was not my problem if it was written incorrect. The price listed on the windshield is the price that it has to be sold. He said he could not sell it for that. I told him to please have his manager call me back to discuss. At 12:03 PM the Finance Manager, Jon, called me and told me the same story that the price listed on the car $18,900 was incorrect and that the "outside" company that writes the price on the car wrote it incorrect and it should have been on the Honda CRV that was parked next to the Honda CRV that I wanted, again I stated that was not my problem. He processed to tell me that they did not catch this error until they were doing an inventory inspection the night before at 10:00 PM when the location closed. I then stated that was funny because I was there last night till 11:00 PM with my cousin sighing papers for the Honda Civic his was purchasing. Furthermore Allen knew I was very interested in the CRV and how was it they knew lastnight while I was there and didn't mention the "mistake" at that time. The Manager then retracted his statement and said "oh I meant 11". I argued that even though it was listed incorrect on the windshield - the advertised price - they should honor the $18.900.00. He said he could not do that. I told him he would rather lose a sale and he said "yup" and hung up the phone. I called back and told Salesman, Allen that I did not appreciate being hung up on and again I stated that if Metro Honda made an error on the advertised price that I felt they should honor it. I asked him to please have someone else call me. As of today I have not received a return call. Metro Honda made the mistake in there advertising practices and I believe they should honor the advertised price. I have filed a complained with the BBB as well as the DMV inspector to investigate and will also include my complaint on Yelp and Face book. read more

I just purchased a car at Metro and the service was amazing! GEORGE LALOYAN made me feel comfortable and was very informative regarding the automobile I purchased. Can't thank the guys at metro enough! read more

I have always been able to get my car looked at without a hassle. The customer service here is excellent, they offer a ride to your destination if you need to leave your car for a service. Overall, easy business to work with. read more

Sandy Ireland does it again ya'll! My civic needed some extra love and Sandy informed me of all repair costs including labor before moving forward with my thumbs up. Thank you Metro Honda for all that you do and keeping my precious piece of hardware in tip top shape! read more

Came in looking for a 2017 Honda Civic. A nice friendly sales rep (Selena) took care of me and my family she was very helpful. I would highly recommend her to anyone! I will definitely be back to purchase another vehicle for my wife this year. Thank you metro Honda! read more