DECEPTIVE SALES TACTICS! BEWARE OF BAIT AND SWITCH! Found a used Honda Civic on Metro Honda's website that was priced within our budget. I wanted to verify that the vehicle was still available so I started a chat session with their online sales rep. She confirmed that the vehicle was available and that the mileage and price were the same as listed on their website. I asked if the price was negotiable. She mentioned the car had been on their lot for 78 days and was set to go to auction on day 80. She said the car was priced to sell, however, they "may have a little room" to come down in price. I explained to her that we lived in San Diego, 1.5 hours away from their location, and that it would take us a while to get there. She wasn't going to be there by the time we arrived but she informed the staff that we were on our way. We arrived at the dealership and asked to speak with the salesperson that we were referred to. We were handed off to a different salesperson. We test drove the car, verified the mileage and price, and everything was as described in the listing. At that point we asked if that was their best price. The salesperson responded, "You wouldn't have driven up here if it wasn't a good price." We were handed off to his supervisor, Robert, who presented us with their offer, which was $995.00 HIGHER than the sticker price. This new price reflected a dealer add-on of an alarm system that wasn't listed anywhere on the sticker price or their online listing. We told him we didn't want to buy the alarm and he replied they "can't just rip out" something that's already installed in the vehicle. I said it seemed strange to install dealer add-ons on a pre-owned vehicle and I hadn't seen other dealers do that before. He responded, "You should go to a different dealership then." This is a classic bait and switch. Metro Honda must have assumed that we'd buy the car no matter what add-ons were included at the last minute, especially given the fact that we drove 1.5 hours to get there. Hard to believe that the American Honda Motor Co. would allow this type of sales tactic to be used at one of their stores. In the end, we got a fantastic deal on a 2014 Accord Coupe through a local dealer. Don't get ripped off by Metro Honda! read more

I came to Metro Honda to purchase my Accord. My salesperson Alyssa was very helpful and informative in assisting me with my purchase. She was very knowledgeable and answered every question I had. She never made me feel pressured and gave my husband and me time to talk about the various options she offered us. Alyssa was very pleasant to work with, and once I purchased my car, took the time to set up my Bluetooth and show me each feature my car came with. I will definitely be referring friends and family to Metro Honda and more specifically, Alyssa. read more

A couple of different customer care employees did call me back and were very apologetic, even offering a free service on my car in the future. While I had an awful sales experience, I appreciate the time the customer care employees took to listen and understand what happened to me. I'm sure they don't want people bad mouthing the company so I hope they take my feedback constructively and make some positive changes. read more

I came into Metro after visiting another dealership. Long story short with this manager, he seemed uninterested and didn't seem like he wanted to help us. We gave him a price we wanted and he didn't even try to bargain, and told us it was impossible and there was no way we would get it for the price we wanted. Mind you the place was NOT busy, there was no one there in that temporary office they have going since they are under reconstruction. He gave us this ridiculous quote and we ended up leaving. We were there for no longer than 2 minutes literally before we walked out. He even recommended us to go to another dealership!! 2 days later, still unable to purchase a Honda, I inquired via chat online to Metro again just to see what deal I can get from the internet sales department. The lady I spoke with Nicole was very nice and understanding and apologized for the sales manager who I found out was Kevin Ray, that I had talked to 2 days prior. She gave me a quote which was much better than Kevin did. She set up an appointment and I went in the same day. Again, I was greeted by a sales person, who was nice and took me to meet with the VIP sales manager. I did not remember his name but he left and left me with the sales person who went over the quote and numbers with me. Now I brought in the a quote from another dealership so they can price match it. He said he had to talk to this VIP manager, a few minutes passed and this "VIP" manager came back and we discussed the quote. Now he kept saying that EVERY dealership has added on accessories and that the quote did not include any additional accessories. I kept telling him I DO NOT want or need any additional accessories. He kept saying that the info I had was incorrect and that he would honor the price match but it did not include the accessories added on to the car, which by the way was a lousy 5 year paint job, which I did not need and added $995 to the quote. I kept asking why would you install or add any accessories to a car that it did not need and try to sell it if a customer did not want it. He kept saying again that it came with the car and all the cars they had on lot. BS! So I again kept asking well get me a car that does not have this "added 5 year paint warranty" added. All I wanted was the quote to be matched (mind you I know taxes and licenses fees are not included), without added charges from accessories. Again he kept saying it was impossible. At this point I am over it and tell him thanks for your time but I am not taking the deal. So he went into this speech about how all customers end up paying for the same thing and the same price blah blah blah and that I will not find another deal else where. I still declined and then he went into okay what if he can take the "paint job warranty" off the car would I take the deal. Since he said "what if" I replied get me the deal first and I'll give you an answer. Still he was acting stupid so I left. I was out the door before the sales person stopped me and said he will take off the "paint job warranty" and if he can get the price match on the car will I take it. At this point I am frustrated and kept asking why the hell was the guy inside trying to sell it on top of the quote when he didn't need to. I am not an idiot and was just going to take any deal I could get. I just said yes, but already decided that after giving this dealership 2 chances I was done. Here's where the good part is, as he went inside to discuss with another manager, an associate walks by and makes a snide comment "must be the weather," I obviously knew what he meant by this and who it was towards. I'm not an idiot nor will I let someone talk me into something I do no want. Because I was asking questions that they were not prepared to answer for, does not make me a rude customer, I want as much information I can get especially since your trying to sell me something I do not need. The sales person comes out and says they can only go lower $200, I again declined and left. Happy to say I was able to get the car I wanted with the lowest quote I have on record WITHOUT any added accessories at Rock Honda that same day. Needless to say METRO is the worse dealership to go to. They are rude and ignorant and treat you as if you don't know what your talking about and when you refuse they change their attitude. Word of the wise, cars do NOT come with accessories. Dealerships buy them BARE STOCK, make sure to ask for it BARE STOCK so guys like the ones at METRO do not try to upsell anything you do not want. Any additional accessories are only added if requested by the customer!!!! Come on METRO you know better than that. read more

This place is so shady!!!! I "purchased" my car on Saturday but was told by my salesperson, Marc Green, that the car would not be delivered until later that night or Monday. Saturday night comes along and no phone call...ok, that's fine. Sunday comes and goes....nothing. Monday I receive a message from Marc around 10:30am that my car was still not there but he would call back and let me know...nothing. I finally called him at 4:00pm on Monday and was told by Marc not to worry, the car should be there tomorrow (Tuesday). Tuesday around 11am, I have not heard from anyone so I call the dealer. They transfer me to Marc's cell phone and he tells me that it's his day off but he will call the office and get back to me. At around 1:30, having not heard back from Marc, I call the office myself and ask to be transferred to a sales manger, one of the salesmen, not a manager, tells me someone named Gil just left to check their offsite lot, which is 5 minutes away, and would get back to me in about 30 minutes....1 hour later, having not heard from anyone, I called back to the office. I demanded to speak to a manager and was transferred to someone who said that he was a manager, Gil was his name. This man informed me that they had no idea when my car would be coming in. I asked why would Marc tell me the car ws coming in on a certain date if he had no idea. He said he had no idea, he was probably just trying to make the sale! I went in after work on Tuesday and cancelled my order. Not only was the customer service terrible, but they had ordered the wrong car in the first place, and tried to make me pay a much higher sticker price...BAIT AND SWITCH!!! The only shining star was Iman in the finance department, she was wonderful. When I told her I wanted to cancel my order she tried to find an acceptable solution but when one could not be found, she processed the paperwork without any sales pressure and apologized for something she did not do. Thanks Iman! read more

I would give ZERO stars if I could. Let me just fill you in how I came to visit Metro Honda... I first went through the Costco Auto Program in order to see what kind of deals they give their members. I was looking to purchase a 2013 Honda Accord Coupe EX-L V6 w/ Navi in White Orchid Pearl. The dealership Costco had me go through was Rock Honda (amazing experience...but that's a different story). The sales rep at Rock Honda (Oly Garcia) literally sat me down, showed me the MSRP, Invoice, and Costco discount. Basically, Costco's price was $1500 below Invoice - $29,167.00 plus Tax, License, and Fees. This car had no accessories since Rock Honda sells vehicles stock so as not to add up prices to their vehicles with accessories customers don't even want (added bonus). This gave me a goal with other dealerships to see if they could beat this quote. I spent the next several weeks talking to dealerships around Southern California, and eventually got more in depth via email with Metro Honda. I decided to check out Metro Honda mainly because they are the closest to me. The sales rep I was emailing was Scott Monteilh. He was very helpful and got back to me relatively quickly with my questions. In response to my quote I received from Rock Honda, he wrote in one of his emails "We actually just implemented a new policy here at Metro Honda. If you have the quote in writing we will match or even beat that quote depending on the situation." I had the quote in writing, and Scott knew about the price of $29,167.00. After a few more emails, it basically came down to that they didn't have the car in White, but they could get it for me in an hour, no charge. Okay I thought...so I went in. This is where the mess began. I walked in and asked for Scott (as he asked me to do - he said he would be there till 6pm - I arrived at 2:30pm). That's when PJ Bremner (Internet Director) approached me (he was very nice). He said Scott was busy with another customer and he had been updated on everything Scott and I had spoken about (emails printed out and everything). He took my quote/credit union approval/etc. and went to show it to the Manager as I went and test drove a black version of the car I wanted. When I came back, I was approached by ANOTHER sales person who said he would be helping me...I don't remember his name. He told me there is NO WAY Rock Honda will sell the car to me at that price...it must have been a mistake. He then went on to tell me that Rock Honda is going to do a "bait-and-switch" and/or load the vehicle with a mess of accessories I don't want (which I definitely knew wasn't true). I told him that it's fine, I'll just go to Rock or any of the other dealers who said they would match the quote I had. He then started offering lower interest rates but at a price that was over $2,000 what I was quoted - with accessories I didn't want. To make things worse, he told me he would give me this GREAT (sarcasm) price but I had to take the car they had in stock...which was a BLACK CAR....WHAT?? Why would I buy a car in a color I have absolutely no interest in...it's literally on the other side of the color spectrum... Anyways, after about an hour of talking with this guy, I realized this was all a joke. He SWORE I wouldn't find a better price. Then ANOTHER representative (Freddie Santiago) approached me and was trying to convince me that I was having a "good experience" with them and not to go out and tell others I had a bad one...whatever. And as he was talking to me about this...the one sales rep that I can't remember the name of kept telling him "LOOK, I am giving him THIS price at THIS rate and he's still not going for it...I thought he was going to work with me but I GUESS not..." Freddie Santiago assured me I wouldn't get a better price anywhere else. As I kept telling him no, the sales rep with no name walked away and started helping another couple - didn't even have the decency to shake my hand or say anything. So I walked out, drove to Rock Honda, sat down with Oly Garcia for 15 minutes filling out credit papers, and walked out an hour later with the EXACT car I wanted at the EXACT price he quoted me: $29,167.00 plus TTL. Overall, Scott and Freddie Santiago were very nice (even though I never met Scott in person), but I felt very, very pressured by that nameless sales rep that kept coming at me with STUPID compromises (a different color at $2,000 over my quote...seriously?). Anyways, I felt scammed. I won't give Metro Honda ANY of my business - not even their service department. Thank God for Rock Honda and Oly Garcia for doing what they promised and standing by their price. Five stars for Rock Honda, ZERO stars for Metro Honda. read more

For some reason i find their service unsatisfactory.i came in today with an appointment to have my car serviced for oil change and tire rotation, i asked before hand how long it would take to finish, and was told about 1 1/2hr - 2 hrs which i said ok. Sad to say but it took almost 3hrs to finish for just an oil change and tire rotation even though i had an appointment in the first place. read more

I wanted to take a minute to give kudos to Metro Honda's Service Department, in particular Tommy Owen. I can't speak on the sales department and I won't. This review is for their servicing. When I first purchased my Accord Sport, from another dealer, I was looking for a place closer to home to get it serviced. Metro Honda was it. However, I'm not long on patience when it comes to automotive dealerships and their service departments, considering a lot of them "don't get" the concept of customer service (weird isn't it?). I've experienced enough of them to know the general theme when you arrive - you're bothering them. Oh and don't ask for an update on how much longer it's going to be to get your car back. Geez. You'd rather perform dental surgery on yourself than ask that one. Yet, the first day I took my car to Metro, Tommy Owen was the tech who took care of my vehicle. Although it was minor servicing, there were several little quirky things that needed attention. Tommy listened and updated the check list for the car. Figuring I'd be there for half the day - or more, I decided to spend my time at Starbucks. While relaxing, sipping my Green Tea, Tommy called and provided me an update on where they were with the servicing. He even addressed some of the quirky things I mentioned. Tommy took the time to explain each and every one and offered several options to address them. A short time later, he called again to let me know the car was finished. When I arrived back at the dealership, he went over each and every item. Yeah, I know this is what most of them do, no big deal right?? Wrong. Some techs speed through the list or worse just hand you the bill, with no explaination, and direct you to the payment counter (or take the payment themselves). Tommy was the complete opposite. He explained the Ying and Yang of every single item, even requesting I follow up with him if I notice the quirks continuing. Tommy's the consummate professional and the reason why I continue to take my car to Metro Honda for servicing. If you have a Honda, ask for Tommy. You won't regret my recommendation. read more

So I found this place online. I get there looking for the car they had online and the guy tells me, "it's probably sold" okay. So I ask for my second option, he finds it but I tell him I want it for the posted price, he said "oh wow, that's a low price" after the drive , which he didn't let me get a feel bc it was so short. So he takes me inside and tells me "usually we advertise these cars so cheap so we can get u here and hope u want to buy something else" wow, really? I already knew either they were going to up the price or convince of something else. He comes back shows me numbers, it looked good til I saw it was w/O warranty and it was 72months. I make a phone call the finance guy leaves and doesn't come back.... Like not even to check on me. Not even the salesman... I got up and left. Worse service I've had at a dealership. I'm about to buy a car and I didn't feel taken care of . I wouldn't go there again... And they call me being nice and persistent. No thanks. Your service in person was enough to ignore your calls. Ps online it said they buy their used cars from auctions... Yeah I could tell... read more

They don't know how to run business. Sales person is not concentrated on his job. When I bought the car from Metro Honda, Salesman gave me one wrong key, so I go to service department to ask check the key. It took them 4 hours to check and cannot find out what's wrong. I go to Goudy Honda, just 5 minutes, the service guy told me I got the wrong key. I called Metro Honda ask for exchange new key but no response. Now, after one week, they still cannot find and give me the new key. Don't buy car from Metro Honda, once you bought the car, they don't care anymore. Later, I think I need call the Boss of metro Honda ask for help or write a letter to Honda headquarter in Japan. Maybe that is the only way to slove problem. read more

Recently purchased a 2018 accord from this dealer and the process was fantastic! Walter Flores helped me out the first time we met I was just looking.I was still deciding on what I wanted he was not pushy at all and helped me narrow down which car I wanted to eventually purchase fast forward to couple days ago I ended up coming back and purchasing the car he helped me choose ! Not only was he honest and kind , he made the effort to still check up on me throughout the process without being pushy. Overall I would definitely suggest him to help you out if you are looking to purchase a car! Thank you Walter ! read more

Shout out to Patrick and Harvest. Thanks for the friendly and efficient service today!

Amazing customer service!! George Laloyan took great care of us and gave us a great deal! They made our car buying experience easy. Highly recommend everyone looking for a car to come here :) read more

This review is regarding salesperson Eddie S. at Metro Honda. CLIFF NOTE: tried to help Eddie out, he decided to pull the bait and switch on me. He test drove with my dad and me. At first, I liked his attitude (wasnt too pushy). When my dad was finally ready to make his purchase, i shopped around, and decided to help Eddie out by buying it from him so he gets the full commission. We have everything set and negotiated through text messages and made an appointment. (i have picture proof on my phone) I took the day off, and drove with my dad to get the car. Half way through (40 mile drive for us), I decided to text him to confirm one last time just in case. Boy was I glad that I texted him. He gave us the good old bait and switch. He told me the price he gave me was for a different car. (remember, I have proof from his previous texts) He then proceed to give me a price of an alternative vehicle and I asked him, is this combination even available, and he said "yes". This is a lie as I later did more research on honda website and also verified with 3 other dealerships. At the end, we got the car for the price we wanted at a different dealership 3 miles away from my house. If I am willing to drive 40 damn miles to help you out so YOU can get the commission, how dare you try to trick me?! Let's be honest. Most dealers can sell you the same car for about the same price because they get the same incentives and same dealer hold backs and what not. What's really selling you the car is how your car salesperson present themselves to earn the business. How a salesperson present themselves can show a lot about how the dealership is. Eddie pulled the switch and bait on me even though I was trying to give him commission for his work tells me that this dealership is not trustworthy whatsoever. I would def recommend future customers to stay away. read more

Did the mistake by not yelping it before giving them business. I won't go into detail about my situation but I will tell you this, you will end up paying way more then what you are bargaining, for if you let metro Honda finance a car for you. I mean SERIOUSLY WAY MORE! These guys are really good at screwing sideways! read more

Disappointed. My purchase experience was great in July '18 and am very happy with my car. However, I had problems with the car wash manager and GotCarWash (do not use them). Long drawn out story but what started as a small problem has ended up as a customer service disaster. Management has not returned any of my calls or responded to my internet comments. I was so upset that the receptionist put me through to the car wash manager when I asked her not to then I called back 3 times and she automatically put me on hold, never coming back on the line to talk with me. I went over there, much to her surprise and called her out on what she did. Yes. I made a scene because I had been ignored and was tired of it. Left my info with a manager but of course, never heard back. It appears they only prefer one side of the story, trained seals who answer the phones, and employees who steal and lie to customers. This has also reinforced my belief that car dealerships are vipers. read more

Terrible experience. Given an online internet price for a specific vehicle (by stock number), then called to confirm that the vehicle price was guaranteed to which the salesman (who i wont name) affirmed. Drove down there only to have them jack up the "guaranteed" price by 3 grand. Manager politely said read the fine print. Waste of a few hours. Called Norm Reeves in cerritos for the same vehicle and was given a guaranteed price over the phone, then drove down and purchased in the same amount of time I was in the waiting room at Metro. Do yourself a favor and go to a bigger dealership that wont lie to get you to visit. Every other big league dealership stands by their internet quotes for a specific vehicle. And if anyone from Metro would like to dispute this I have the names and emails saved of those I contacted. I can also refer anyone who would like to purchase the name of the salesman at Norm Reeves. read more

I have no idea how this place is rated so well. It makes me think they are paying for these good reviews. Do not believe these great reviews. They will lie their way to sell you a car. Today, I called and spoke with a very nice woman named Nicole. I told her what I was looking for and how I had a quote from another dealership that was aggressive and I wanted to know if they'd match. She assured that: 1. Their policy is to beat or match all written offers and 2. They didn't have the color I wanted but had the model and they would trade one they had with another dealership to get the color I want. So when I came in I could look and test drive the same model and if we did a deal, they would get me the color I wanted. Well, I drove 45 minutes out of my way to get started. And guess what? Showed them the quote and said "that's not realistic" and proceeded to offer me almost $4000 over the quote. And I was told the car they were going to trade was already sold. (Apparently in the 45 minutes it took me to drive there?) so I couldn't look at the same model car if I wanted to. Went to another dealership and they immediately matched the offer and found the car I wanted within the hour. No hassles. I was persuaded to come here because of their high ratings, but do not be deceived. This was the sleaziest car dealership I've ever experienced and that's saying something. Don't believe the hype and go somewhere else. read more

Never go here. Incompetent or thrives? Sales guy lied or didn't know his product? Service department makes promises then refuses to complete the work. Finance guy doesn't know how interest in car loans woes or lied? You choose. Stay away from this place. read more

Just bought a car from Metro Honda and I gotta say I had a great experience. From the start I called and delt with Karina over the phone she was able to get me a quote for the car i was interested in. She followed up with me the next day and informed me of the 4th of July special they had going on and was able to get me a better quote. When i actually went in to look at the car my husband and I were taken care of by Jack and George. Amazing people and super friendly. We didn't have any trouble or discrepancies. When it was time to go to financing it was just as smooth Alex swept right through the whole process and answered all our questions. We absolutely loved this place will definitely recommend it to others. THANK YOU METRO HONDA!!!!! =D read more

I went into get a refund for parts we did not need, we were going to have our car worked on there but our insurance decide to have the work done elsewhere.( They had the parts, we never got them, just ordered them.) I was told it would take. 10 minutes because the parts manager had to get the part(take them out of special order) and put them on the regular shelf (whatever), well half an hour later still no refund J King has the audacity to say I wasn't there long!!! Screw him the parts manager and Honda. I Yelped when I was there they can kiss their collective A$$es! read more

I went there to buy a new Honda Accord 2016 but the sale person seemed like he did not know detail about the new 2016. So he called someone else to take care of me. They were not friendly but aggressive sale persons. So I don't recommend to buy any car from this dealership . End up I got the new 2016 accord from Goudy honda ! They are more professional ! read more

My experience was great here! I went to Honda because I was interested in buying the new Honda Civic 2017, and I was treated with respect and everyone gave us a lot of attention. Especially Julio Martinez. He was very helpful in helping us even though we weren't buying a car that day, and he also kept in touch until I was ready to buy a car. When I came back to purchase my car, everyone was very fast with the process because I was in a hurry, and Julio even washed my car himself because the people that usually wash cars were busy. I am very satisfied with my visit, and this was a really good experience for me. Thank you Metro Honda for my new car! I love it. read more

Worse dealer ship i ever went to.. i bought a car in December 2010. car sales have 0 knowledge of the difference, and than manager will not let me return the wrong car they sold me so they told me they willing to install aftermarket parts for me. as of today something wrong w/ my car maybe due to after market moduler they install and and told me it could be 15 min also can be whole dayy and they dont have an loaner or free rental car for me while they are inspecting my car. this is worse dealer ship i ever went to. they suck!!! read more

I am so disappointed in this dealership. I have done business with them before but this time the closer Gill was rude and unprofessional. When my husband and I didn't agree with what he was saying he started raising his voice and his tone changed drastically. I actually had to leave and returned the next day to try and calm down. Unfortunately it was even worse on the 2nd day. If it wasn't for the original sales person they never would have gotten any business from me. read more

After a disappointing visit to Honda dealership in Alhambra. Got recommendation from family to visit Metro Dealership in Claremont but first got email quote from Donya who followed up with a phone call, after communicating back-and-forth, decided to go and do test drive. Donya hooked us up with sales expert Francis who not only had the car waiting, when we arrived but explained almost every detail of the car. I appreciated that Francis answered some of my dumb questions with a smile. We did our negotiations with Mario who made our purchase easy, comfortable and I truly appreciate the "no haggling" on price. Brian was very thorough with all the final paperwork and questions and Alyssa was the tech savy person to explain the car's true technology. I am happy to report, last Tuesday, I drove off with my new 2017 Honda HR-V EX thanks to this awesome Metro Honda team - Donya, Francis, Mario, Brian and Alyssa. Yesterday, we took our car in so that they can install the PRO PACK and Tommy was our contact guy, he was also professional and very helpful in assisting us. Thanks again Metro Honda, you will definitely see us again for all our future car purchases!!! read more

My 2005 Honda civic LX needed an airbag recall fix and I made an appointment to get it fixed. I brought my car in at 10am and wasn't attended to until 10:20am. Kinda long time to be waiting to drop off a car at an appointment time. I took initiative to get service. There was a long line forming and the customer service reps seemed busy....too busy for the load. It took over a month for Metro Honda to order and recieve the part. They never called me back to let me know if the part came in, so I called them... a month and a half later. I was told the service is free, so I can understand their lack of urgency. Except of the fact that the airbag in my car could be harmful without it being fixed. I called customer service 5x to follow up on the status of my car after they've had it 1.5 hrs longer than the max time they told me it would take. After 1.5 hr more of waiting for a response, I finally got in contact with someone. I'm currently waiting for them to call me back as I write this review while I'm waiting Not very happy about the customer service here to say the least. We'll see how the rest of this day goes with metro honda.... I'll be back to update. Still waiting... 6/10/15 update**** So I gave this place an extra 2 stars because the wait was justified but the customer service was still lacking. However, I did appreciate the dealer was able to fix two problems in one appointment. One new problem was existing and was not on the plan to complete but they took care of it anyways. So I got the recall fixed and a fix on my seat belt that's covered by honda for lifetime. Walked out of there not paying a penny! Glad I don't have a "fix it" light on my dash anymore and that everything is fixed of course. read more

BUYER BEWARE. While attempting to refi my car loan, I found out that MY CAR IS A SALVAGE VEHICLE. This was NOT disclosed by Honda and had I known I would have never have purchased it. Google the VIN number of every used vehicle you are shown. This is a dishonest practice. read more

I had to write this review because of my terrible experience here. first I made an appointment to see a specific car and when I got there they had no idea what I was talking about. frustrated right off the bat. i test drove two cars one being the honda accord. long story short I was interested in the accord and wanted to talk numbers. financing monthly payment was not within my budget so I asked about leasing since I know I have a good credit score. the guy told me I needed $4-5k down to lease the Honda accord and that I didn't have that much equity in my 2009 Toyota 4runner - which was also BS. My question to Metro Honda is, so what are all of these ads that run for $229/mo with $2499 down for??? they will full of S*** and I will never go back there again and would never recommend them to anyone. so I went to Hardin Honda...and got my Accord, there loss! read more

On Oct 10, 2016 my husband, 3 month old and I decided to drive by Honda dealer at Montclair. We were approached by sales Rep. Mr. Li whom gave us a warm welcome and took us for a test drive in a 2016 Honda accord. Mr. Li was very professional and friendly. We then met Sale Manager Jack, whom was outstanding, patient and attentative. Jack made us feel comfortable and was very informative. He answered all of our question and concerns. As new parents we wanted a new car but also something within our budget. Jack was able to work with us and got us a deal my husband and I felt comfortable with. I'm the finance department shaun or Shawn was also helpful. Shaun was up front with all the information that was given to us. Since my husband has helped his mother and sisters get a car from this dealer I am so glad he we went back and purchased our first family car. We are beyond grateful to all the people that helped us make this day happen. read more

Wasn't sure what kind of car I wanted so I went to riverside acura and I had an ok experience and they didn't have the color I wanted so I left. Next weekend called metro to see if they had the color I wanted and spoke with ashley. She invited me to come in and offered to call other dealerships for a black acura. I thought it was just a tactic to get me in. I was greeted with such a friendly smile from Yiwen. Yiwen is so personable and professional and great ! They didn't have black but he said they would call around . Next day he called me with great news. They found one ! . I walked in and signed paperwork with Sean and I was out in less than an hour. I felt like they went above and beyond and I felt appreciated. Thank you Yiwen! You are amazing! read more

Tommy Owen is a gem! Always extremely helpful and quick! I've bought two cars from this location & always regularly service them here, it's nice to see the same face to help you out. An honest dealer is hard to come across definitely would recommend Metro Honda & request Tommy in the service department! read more

Vance Wilcox is an exceptional service rep. I have taken my Honda Fit to the dealer for every service, and I always look for Vance. He is friendly, empathetic, patient, and goes out of his way to try to help. I recently brought my car in because it was "bucking", and he had the team try (for two days) to replicate the problem. When they couldn't find it, he did not charge me. He could have charged me $130 for the diagnosis, but he waved the fee. That is the kind of customer service that brings me back over and over again! He was there to help me. Not to make a buck. Thanks Metro Honda and Vance! read more

The first time I went they tried to charge me more but did not hesitate when I compared prices. The guy that helped, wish I could remember his name, was very kind and helpful, but today when I called for an A123 code on my Honda hybrid, the girl who answered, Sandra, wasn't helpful at all. A123 includes tire rotation and alignment, which I had the last time I went for my oil change. When I told her that she said it didn't matter because they take the tires down to inspect the other included in the A123 and I shouldn't expect a discount. I told her when I called the Honda in Anaheim, they said it would be $20 less. She said "well I can't help you and you need to speak to the advisors" and put me on hold. I waited about 15 minutes and the line disconnected. So I called right back and got connected with her again. I said the line had been disconnected and she said "yes I was just talking with you and I can't answer your questions, you need to speak with the advisors and were busy, were at capacity and you should call back another day" I just said "I'll call somewhere else" so, they lost my business. I called the Honda in West Covina and the girl told me everything I need and what can wait as far as the A123, she even!! asked if I had rotation recently before I told her, I said yes and she said ok then you don't need that, the oil change is $39.95, and anyway.. My total went from $298 to $120 and I didn't have to speak with an advisor. I don't want to say that Sandra is the only reason I'm avoiding this Honda store, but she really deterred me and I rather go somewhere that's actually there to help customers NOT spend more just because it's a dealer. If you don't NEED something, it should be ok for the receptionist to inform you. I only called for pricing and said "I had the rotation and alignment at my last oil change" and that turned into me "expecting a discount" ??? No, I just don't want to pay for something I don't need, not a discount?? Rude. read more

Still decided to come after all the bad reviews and actually had a good experience. Gordon in service had very good customer service. Got my oil change in no time and they washed the car for free. Will return next service. Thanks! read more

I was looking for my first car to finance. I had a Mini Cooper 2007 sport and financially I couldn't maintain it anymore it's nice not having a payment but I couldn't afford maintaining it. So I go to metro Honda they do the appraisal literally just looked at it and said 1,500 I'm like seriously? It's in good condition it's only had 2 owners me and someone else it only had 86k miles on it. I knew I wasn't going to get what I bought it for but I was hoping at least 3000 so I can put it down for another car. Then they run my credit say my credit is good but it isn't enough. I would either need to put more down or get a co-signer. Juan was the one that helped me out that was the sales person he was nice but I wasn't really getting too much info out of him it's more like he sat back and let the manager take over and he kept insisting and trying to get me to get someone to co-sign for me and I kept telling him I have no one what part of that he didn't understand? I'm not sure lol I was there for 5 hours and literally just went back and fourth and I finally was like F this I'll take my business elsewhere! I went to carmax and capital one financed me I got my car I wanted that was even newer and a better deal I got a 2015 Honda Civic Ex payments are perfect for me, didn't need a co-signer, and I got a good deal on the trade in too! I was only at carmax for 2 hours and left with my car soo happy! DONT COME HERE TO METRO HONDA at least not for a first time buyer! They try to low ball you so hard it's not even funny lol GO TO CARMAX :) read more

I wish I could give this place zero stars. My boyfriend and I went to check out an accord and found one that seemed great in every way. When it came down to talking numbers, the conversation went from a negotiation to one sided scolding. The finance manager laughed when we told him how much we wanted the car for, based off our research from Kelley blue book. The finance manager Ed was condescending and interrupted/talked over the customer. He was shady with adding on services. The car was tinted already but he was putting a 700 charge for tint. When we asked why we would be charged for something already on the car, he was super shady. We spent four hours there start to finish and ending up walking out. How can you sell cars when you make your customer feel not in control of the deal, talk over the customer, and tell the customer that "this is too much car" for them. Bye Felicia. read more

Tommy Owen always a pleasure working with. He is very efficient and takes good care of you. Always has an answer to my question and if not he goes out of his way to find an answer! Great customer service and always looking out for what is best for us! read more

I made an appointment for an oil change. I know we are dealing with Covid 19. I noticed time was passing and everyone that came or after me had left. I noticed my car had been service but sitting there. I checked to see if I had a text message and I didn't. I noticed the guy who did the paperwork was out to lunch. I shouldn't have to wait until someone comes back to lunch to get my car if its done. My car sat there for 15 to 20 mins I spoke to a manager who stated it's because of Covid that is why my car was sitting there. He straight lied because of Covid you should want the customers in and out as quickly as possible. I received a text that my car was ready 25 minutes after I left with my car and that's because the guy probably came back from lunch. So is the manager telling me I had to wait 45 mins after my car is finished to get my car because of COVID 19. Everyone shouldn't be a manager if they don't know how to tell the customers we made a mistake. He didn't have anything to say except Covid 19. It's not Covid 19 it's your management skills. Lets not blame COVID 19 on bad customer service lets call it what it is BAD CUSTOMER SERVICE. read more

Alex Hernández was the best salesman that I've work with. He was very understanding of my needs. He didn't try to sell me anything that I didn't need. I told him that I had a quote from a different dealership that was lower. He explain how it worked. After I bought my brand new Honda Civic which I love by the way. Alex Hernandez explain the features of my new Honda. If you need a new Honda do go to METRO HONDA and ask for Alex Hernandez !!!!! read more