Gil lopez and sean didn't honor the internet price and the initial quote i had over the phone prior to going here. It was a hard sell. But its ok. read more

I don't know the name of the finance manager but he had an accent. Maybe Armenian? But anyways, he was very rude. I didn't even care to keep haggling. I walked out! I got my new 2015 Honda Crv from Diamond Honda in Puente hills. Awesome and friendly service. I guess Metro Honda (or that guy with a beard) thought I couldn't afford a new car since I wasn't fancy enough! Big loss. I would have wanted to buy my second car from them (bought a pilot in 2007). I will never return to this dealer again. Even for service. read more

Metro Honda is AWESOME!! You want a great car at a really good price, go to Metro Honda in Montclair. The best dealership around.

My father recommended this dealership because it was where he had purchased my Honda Civic back in 2003. The maintenance required light was on in my car and I was overdue for an oil change so I went in hoping to get an inspection and see what was wrong with my car. When I went into the service center I was helped after waiting for a fairly long time and then was told everything that my car will most likely need to have done to it. I am not the most educated person when it comes to automobiles so I got a little lost when timing belts and water pumps were mentioned. After being quoted numerous prices I signed off a $230 oil change. Yes, $230 for an oil change. For some reason I was expecting this amount to have included the brakes or waterpumps or timing belts that were mentioned, but no I paid $230 for some new filters and an oil change which could have been done at Jiffy Lube for $20. If you do not want to get ripped off on labor I suggest looking elsewhere. I will not be returning to this spot for any future maintenance. read more

This review is for the sales dept. - specifically, it's for our salesman, Sunday Okonkwo. Sunday is not only very knowledgable about the cars, but he's truly there to help you get the car you want without any of the pressure. We just bought our second car (2017 Honda Pilot) from Sunday and referred a family member who bought a car from him as well. If you're in the market for a car go ask for Sunday Okonkwo - he's a great salesman and great person!!! read more

My wife and I went to this dealership to purchase a 2015 Honda CR-V. We've reached out to multiple dealerships and experiencing poor customer service. This place was no better. Initially, I made contact with someone from their customer service department named Noemi. I was in full contact with her through email because we didn't want to waste anymore time at another dealership. I specifically asked her if they had any additional accessories or add ons on the vehicle. She emailed they had some kind of "MEP" paint protection plan on all there vehicles. Fair enough, it seems like most honda dealerships have some kind of add on. I also wanted to make sure that my Carmax appraisal would be honored by them. She said they would honor the appraisal. My wife and I arrive at the dealership and meet Daniel. He was informative and courteous throughout the whole process. He showed us the vehicle and explained the main features of what the car had to offer. The paperwork and the numbers is where it gets bad. As it usually does. The miscommunication by Noemi and or the manager (Armand) just kept getting worse. They wouldn't honor the Carmax appraisal and they had about $2295 in additional items on this car on top of the price quote given to me. It would be so much easier if they disclosed these items so, there wouldn't be any surprises. $1295 for wheel locks, trunk tray and mud guards. And $995 for the paint protection. I was furious about these two extra items that were never disclosed to me by Noemi. Armand kept explaining that she doesn't know what's installed on all the vehicles. Such a disappointment from this dealership. I don't know how they have a 4 star rating on yelp. Lastly, Alex in finance was fair and explained items that would should purchase to protect our vehicle. We would've purchased the extended warranty and gap if we didn't have to buy the "protection package" and paint protection. Overall experience was below average. Would I come back to this dealership. No I would not. I will make sure when we get the Honda survey/review that my opinion gets heard because these type of dealerships should not lure customers to their dealership and surprise them with extra fees and charges. Poor business tactics. I was going to give 2 stars because of the nice showroom floor, but decided that everything else outweighed getting higher than a one star. read more

Terrible service. Dirty facility. Rude staff. We got a call saying our car would be purchased for $7200 and had a written offer. Upon arrival were offered $4000. The lack of integrity at this place gives all used car salespeople a bad name. Shoutout to KD who could learn a thing or two about social etiquette read more

So I recently went in again to get another lease. I was lucky enough to have Delanie call me a few months before to remind me that my current lease was about to expire. I could not be happier that Delanie Morales and Tim Ung were the team to help me get into my new car. They were both very professional yet personable. They made my time there comfortable and friendly. I will be referring my family and friends to them, and I will be requesting them for my next lease or purchase. read more

I love Metro!!! They always take excellent care of me and my Honda. My hrv is my second that I bought there. No one else is allowed to touch my baby. Will buy my next ones from Metro!!! Joseph is wonderful!! read more

Tried to buy a car here, they had the audacity to upsell it by $3000!!! We walked out.

Service center has worst service! Came in with an appointment for a basic oil and filter change and was here waiting for about 2 hrs. Just for a basic oil and filter change! How does that happen?? read more

This place is a mess.. I had an appointment and the car was supposed to be ready for me to look at.. Thanks Nicole !! Waited 20 minutes for a flustered sales guy to pull it out for me. I finally get in the vehicle and no AC !! Test drove another car and could barely get out of the parking lot to drive it. I liked the other car I test drove willing to buy!!! I made an offering the ales guy says that sounds great I know I can get this for you.. Comes back with the story that they took the car in over budget and they just cannot accept my offer!?!? Ok not my problem you got yourself a bad deal! Never a counter offer back. Guess they don't need to sell cars.. FYI CAR IS STILL ON THE LOT!! I got my car elsewhere! read more

I've been a huge fan of Metro Honda for awhile now. Ive bought my second vehicle thru them, and ive had 2 other family members that went thru them as well, and each time its been a great experience. Just had my 2017 Pilot serviced here, and I have to say Gordan is the best. He is always giving me amazing service, and is awesome to deal with. Any time I have any issues, he goes above and beyond to make sure everything is taken care of. I can say they have made a customer for life. read more

Once again, Patrick Henry does it again. He is the primary example of what a service man is suppose to be. Human connection is what it's all about. He works with you, talks to you, not at you. He is the exact reason someone would continue coming to a service center and not go else where to save a couple of bucks. The experience makes it worth it and I firmly believe they should seek training across all Hondas on the magic he brings to the business. read more

If you're looking for a new or used vehicle this is NOT the place to look. Don't waste your time with these people. Today, my boyfriend & I, had an appointment to look at a used 2017 Honda HR-V. The photos on their website looked decent, but looks can be deceiving. We took a look at their 2018 HR-V to compare to the used 2017; the 2018 was great! We liked what we saw & wanted to see the 2017. First thing we noticed on the 2017 was the outside had so many scratches! I couldn't believe how many it had (keep in mind it was a lease vehicle so we didn't expect it to be a 100% perfect), but the amount of scratches was UNBELIEVABLE! So we checked the inside which was the WORSE & I mean WORSE part! Once we opened the car we already saw scratches all over the doors and some weird goo stuff around the steering wheel, then we opened up the trunk; there was so much dog hair all over the place! It was unbelievable how dirty it was! We also looked at the sunroof. It was full of dog hair lodged into the crevices, which was affecting the sunroof from opening and closing. We told the sales guy about our concerns; he said that he would call a manager to see what he could do. Despite the flaws we still wanted to give the car a chance, so we test drove it. The test driving passed on our end. When it came down to pricing we saw it online for $18,300. The sales guy that helped us out said whatever price we saw online they will give it to us. After talking it over we thought of the pros and cons. Our main concern were the scratches, dog hair, & the messiness of the car. The sales guy finally called his manger to see what he could do about the issues we had. So this is where our nightmare comes in. The used car manger comes out (Albert). We let him know our concerns & he took a look at the car and said "it's not that bad, what do you expect? it's a lease" blah blah blah... But still for it only having one owner; the condition it was in ehh I don't know. I kept asking him questions about the car: the maintenance of the car, it's last oil change, etc. He said "I don't know anything about the car." Which is a joke, because how are you going to try and sell us a car without knowing anything about it!! He ended up telling us that he would detail the car for us for free & would try to take out all the problems areas. We asked him if we can get the car detailed today & he seemed a little unsure. He kept saying it takes up to two hours, which we didn't mind waiting. Now the negotiating part comes in. This is where the whole scam starts. We try and negotiate a price he says it's not negotiable. We said ok, can we take off $300 an even $18,000 still no! He brought us the price of how much it would be with tax and all that other stuff. He came up with $21,000. We were still a little unhappy with the price. I noticed that he was charging us for some additional stuff that is optional, which we told him no thanks! That's when he kept demanding we need it! We told him no we don't want it!He said okay, "I'll give it to you at a fair price." It was optional, but he just kept saying how it would be difficult to remove. Finally he said okay I'll take it off... Which he should of done in the first place because It's OPTIONAL! After checking my boyfriends credit, we got approved; we still wanted to try & negotiate. We're still unsure about the car.. I know we should of left sooner just by looking at the car. We wanted to look past the dog hair & the messiness of it. We were getting a little desperate at this point which shouldn't have happened (rookie mistake but lesson learned). This is where he hits us with the biggest scam ever! He told us that the payments would be $500! He added up the gap insurance which was $886; extended warranty which was $1,000. He came up with the total of everything $36,000 basically close $37,000!!! NO WAY! He said it would be $21,000 with tax and everything before. How the heck do you come up with $36,000? We even said "Why would you add gap and extended warranty without asking us?" Which its optional! He said "No! you need it!" The monthly was to high! He kept trying to make us feel like he was giving us the best damn deal by bringing up that they're going to detail the car. Which should of been done in the first place! & by removing an optional charge! We said we can't do the price, It's way to much for what their asking. He didn't try & negotiate or help us in any way. This has been our first and worst experience dealing with the WORST car dealership! Literally no one put any effort trying to sell us the car or negotiate. It was a joke! Every time we asked questions about the car, they didn't know! We're so glad that we didn't end up getting scammed by these people. We're still in shock with $36,000 lol. I would highly recommend looking else where, because this place will rip you off, keep forcing extra fees, & stuff for the car you don't need (which is optional!) I guess your option doesn't matter to them! read more

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First Review on Yelp. Service was SO HORRIBLE I HAD to leave a Review. Great service when your shopping for a new car, of course $$$. Service is the complete opposite. When in for my first service (Free Oil Change) today, with an appointment for 11am, I was helped by Sandy. The service took about 45 minutes. At 1145 I see my car parked by the curb, washed and ready to go. I go to Sandy's desk and I wait about 10 minutes, she's no where to be found. I ask Henry, the other service advisor if he can help me out or call Sandy. All I needed were my keys, should take 10 seconds max. Without looking up at me he mumbles ok and walks outside to do who knows what. I wait at his desk another 5-10 minutes and nothing. I go to the clerk at the front desk and ask her to page someone. She calls Henry and she tells me to wait at his desk. I walk over and he helps out two other customers only after he's finished laughing and joking around with his coworkers. At this point its 1215-1220, Ive been given the run around for a 30 minutes!!! I interrupt Henry as he is about to help another customer and ask him if he can please help me, all I need are my keys! He gets upset and tells me, in front of customers and coworkers, "Then you should have waited here when I told you then". I couldn't believe it. I finally TOLD him to get my keys, which were in the lock-box 30 feet away, took him about 30 seconds. Then he has the nerve to ask me, being "very smart" like I was a child, which car is mine as he's holding my keys in his hand. I tell him the only one parked by itself for the past 30 minutes. It was not a busy day, Thursday, and there were plenty of employees standing around, hanging out not doing much. Way to make a first impression Metro, cant say I recommend this place. I'll give you a star for the sales department but overall unprofessional, rude and lazy employees. read more

They charged $4,213.98 for tax, lic, & fees on a car that cost $23,072. That is $2,000 over the actual cost. Mr. Laine wants people to think this review is for another company. It is for METRO HONDA. read more

SEE UPDATE BELOW....I arranged by appointment my 180,000 mile service on a 2004 CRV. It is a great car and running well after 12 years. Joseph King provided cordial and supportive advice on the level of service that I could choose and then let me decide. He is an excellent representative of the culture and philosophy of Metro Honda. Update, Joseph never responded to my email request. I had to go through the service manager and general manager. When I asked him about it, he tells me that he does not check his emails..so why send me an email saying to contact him if I have any question or need assistance. I will not have him deal with my needs again. The Service Manager, Tony did handle the request with courtesy and efficiency. He gets the top rating from me. read more

I walked in to this dealership to buy a car...I had seen the HRV and wanted to test drive it. I have money for a down payment and good credit so I figured okay let me go try it out and see if I like it. My own car just died and I need a new car as soon as possible. I was inside the main dealership showroom for 5 minutes or so, walked outside onto the lot, took a picture of the HRV and left. Not one single person asked me if I needed any help or had any questions. I walked across the street to the Nissan dealer and got helped right away from a really nice guy salesman named Richard.This place has horrible customer service and in fact there were no other customers on the lot but there were several salesman standing around, apparently not doing much of anything. Do not go to this dealership they suck. read more

I don't usually write reviews because I feel I can say a personal thank you to whoever offers amazing customer service to me but I couldn't help but take the time to say a big thank you to Sunday Okonkwo of Metro Honda- Montclair, CA. I am sure a lot of people have a stigma about how salesmen sell products to us only to hit their goals and sell more without caring about the consumer and their needs. When it comes to a salesman who is HONEST, CARING, PROFESSIONAL, and KNOWLEDGEABLE about what they sell, there's no one other than Sunday Okonkwo. Sunday sold me a brand new Honda Civic in 2014 and my experience has been incomparable to any salesman I've ever encountered. I can remember vividly how much he showed care and listened to every word I had to say in regards to my needs! I felt like I was talking to a counselor at the end of my purchase...I ended up buying a car that fulfilled my needs and over as at the time and the car is still running like new because not only did Sunday Okonkwo sell a car to me, he followed up with me every 6 months and gave me advice on how to maintain the car. He made sure he called me whenever my car was due for maintenance and guided me through scheduling an appointment for oil changes. Not to minimize salesmen but I can't tell you one person who will do what Sunday Okonkwo did or does. I moved 70 miles from the dealership but I didn't care driving back to the dealership just to receive exceptional customer service from Sunday. He personally takes time out of his busy schedule and cleans the inside of my car and always has a thank you card waiting for me anytime I visited, not to talk about waking up to his regular email and updates on new cars and deals at the dealership. I was in the process of buying a new car since my car is paid off and again, Sunday has helped me make the nest decision and I am a few days to owning a brand new car again with all the specs I need at an unbeatable price!!!!!! I could go on and on and on but his qualities and professionalism is just endless! I want to personally say a big thank you to Sunday Okonkwo of Metro Honda- Montclair, CA and I also hope that someone from a higher authority sees this and rewards him for his good works. I know and believe strongly thAt EVERYONE who has received services from Sunday will share the same experience as mine! I think reputable companies need hardworking, dedicated, and honest people like this to help grow and build reputation with consumers. Sometimes, it isn't the discount and deals we get s consumers, it is more of the customer service and salesmen making us feel heard and important than just them meeting their sales goals. If anyone wants to spend money and make it worth it, PLEASE ask for Sunday Okonkwo and you will NEVER regret! Just his smile and welcoming demeanor will make you believe everything before he even starts to share his expertise and listen to ALL your needs. Thank you again Metro Honda for such a talent and thank you Sunday Okonkwo for your professionalism!!!!!!! read more

I always ask for Patrick Henry in the service station when I get my Honda taken care of. He is very friendly and always cracks me up and helps to recommend my cars future needs without braking the bank. read more

Bought my second Honda at Metro Honda recently. It was as positive an experience as buying a car can be. Back in 2005 I got a car here with the Costco car buying plan. It's held up very well. I've brought the car back from time to time, mostly for airbag recalls, and the service department was capable, though not always speedy. This time I got both a Costco quote and a US News Best Price Program quote. The US News price offered by several dealerships was substantially less than Costco, and Metro Honda was willing to match it. There was no BS from the sales team and the entire transaction took about half a day. read more

This was my first dealership buy and I was very nervous of course. The seller, Michelle Camacho, really gave me so many options and various inputs of your views that lead me to established my decisions. She was extremely nice, helpful, and a delightful person to talk to! I recommend her if anyone is going to that dealership, go to Michelle!! read more

I was very happy with my visit to this dealer today! Alvaro Cano was more than helpful with any and all questions as well as concerns. More employees should strive to be as informed as he was. I will definitely recommend friends and family to this dealership as well as assistance from Alvaro !! read more

Joesph king is the best! The service is fast, they keep you in the loop and they're always so nice and helpful!

Not so helpful Honda Dealer... We went to Metro the week before last to look for a CPO vehicle. i have helped my parents purchase their last 3 (at least) Accords from Metro, so I thought I would give them a try. We got to the lot and told the single guy under the tent we were looking for a CPO CR-V, H-RV, Civic, or Fit. The guy said the used cars were over there and pointed in the direction. We wandered around in the triple digit heat for at least 20 minutes and saw the same guy wander by and another sales guy helping another family. No one asked us how we were doing or if we needed help. They had several CR-Vs and and HR-V that I was really interested in, but I wasn't going to go and try to find someone to help me. I know a $15k-$20k used car sale isn't a new Accord, but hey, I'll go where someone wants my money. Went across to the competing dealer and they were really friendly, but at the end of the say, they were not selling Hondas. Really disappointed as I have been a lifelong Honda buyer, my family bought several new Accords there, and I used to get my Acura CL serviced there back in the day. Very sad. read more

Never purchase your first car from this dealership. They rip you off with the interest rate and don't care about customer service once you sign and purchase the vehicle. The sales person was friendly although he had limited knowledge about the vehicle. The finance manager was not ready to listen to our concerns and I quote him "Why do you care about the price, as long as you can afford it." And tried to dissuade my idea of refinancing. read more

Horrible! Who buys a brand new 2018 Honda Accord from metro Honda and it dies in the garage with 60 miles total on it! We did apparently! And metro Honda isn't working with us! Buyer beware! They yanked it backwards out of our garage! Beat the heck out of our driveway! Pomona valley towing company towed it. Seriously could not be any more angry at them! read more

The fact that I was approached from Michelle Camacho from the very beginning caught my attention. I went in knowing exactly what I wanted and bought it. I was in and out of the dealership within two hours. Michelle was very knowledgeable with the Honda's, especially when I informed her about the vehicle I was interested in. The first car that she presented to me was the one I purchased. I highly recommend Michelle Camacho for any purchases that they may be interested in with Metro Honda. In addition, Alex Armendariz (Fiinance Manager), expedited the documents in order to complete my purchase. Jonathan read more

I recently moved out here with my trusty 2011 Honda Pilot. It's hard making a decision on where to service a vehicle because often times, especially at dealers, they want to upcharge as much as possible. This is definitely not the case at Metro Honda. They are so fair, and so honest and upfront. I have worked with Vance Wilcox both times my car has needed servicing. They run such a great operation, and everything is fair, transparent and easy-going. I couldnt recommend Vance and the service team at Metro Honda any higher, they are simply the best. I will definitely use them for all my service needs in the future. read more

I just recently purchased a 2016 Honda Pilot Touring from Metro Honda which is about 2 hours away from my home. Why did I drive so far to deal with Metro Honda? Because no local dealership was even willing to look for the car that we wanted because it was difficult to find. Metro Honda was professional and courteous throughout the process. They allowed us to start the buying process over the phone and we were able to "pre-buy" the car before it arrived at the dealership. We initially dealt with Alex Hernandez but ended up completing the purchase with Anthony Chan. Both salespersons were very professional and helpful. the whole process was fast and easy with none of the pressure and anxiety that usually comes with buying a car. There was no hard sell to finance with the dealership and they did not try to upsell us on accessories and add-ons. After signing all the documents in the finance office, we were greeted by two lovely ladies called "technology specialists" (Nikkie Harkins and Cecilia Maldonado)who spent over an hour with us explaining and demonstrating all the features of our new car to make sure that we were completely comfortable with it before leaving. They made sure the car was spotless and kept the included accessories (headsets and remote for the rear seat entertainment system) safely locked away until we took possession of the car. They were both very sweet and accommodating as we had to make the trip to pick up the car with our 11 month old daughter. They kept her entertained and happy and were very patient with us while we multitasked and learned about the car while taking care of the baby. After driving the car for a few days I had questions about some of the technology and Nikkie Harkins went above and beyond what was expected. She did extra research for me and emailed me excerpts from the owners manual to help answer my questions. She was so professional, courteous, and friendly in addition to being really knowledgeable about the car. Having a "technology specialist" to acquaint us with the new car really made a huge difference and Nikkie was wonderful! I would definitely come back to Metro Honda to buy another car even though it is pretty far away from where I live. Anthony, Nikkie, Alex, and Cecilia deserve a 5 star review!! The only reason I am not giving the dealership 5 stars is that when we arrived with an appointment after driving 2 hours to meet with Alex to buy the car we were passed around to at least 4 different staff members who seemed thoroughly confused about who we were and what we needed even after we had explained the situation. It took them about half an hour to confirm that they did indeed have the car we wanted coming in and then told us that the car was not available as someone had already "pre-purchased" it when we had explained upon arrival that we were the ones who had pre purchased it. Also there were some discrepancies in the pricing that we were originally quoted for accessories and what ended up being charged. Everything worked out and I still really enjoyed our experience but these issues are things to be worked on in the future. read more

Just bought my Honda Civic from metro Honda. Our sales guys were Adam and Sean. They are great and got me a good deal. Our finance manager was okay too KD sanders as well as Vianey..I thought Adam really tried to get me a price I wanted. What I didn't like was that my civic had a scratch on the trunk but I contacted Adam and he got me scheduled for buffing almost...right away... read more

I called the sales department to ask whether they had a certain model of car in stock so I could test drive it. The salesperson asked for my phone number. I said I wasn't giving it out because I didn't want sales calls. He put me on hold, then came back and said he wanted my phone number. I said I wasn't giving it out, so he could either check on the stock for me or I would talk to someone else. He hung up on me. read more

Hello fellow Yelpers! Just wanted to take a couple of minutes to let you know how my experience was at Metro Honda of Montclair yesterday. I originally Received a couple quotes From different Dealers in the area of Pomona, Ca & I received a really good quote from another Honda dealer and was about to head on down the following day till Michael @ Metro called and said they would match the Price plus I would save time and Gas going to Metro seeing how it was only 2-exits from my home. I got down their & was introduced to Marc Green and from the get go! He was probably the nicest Sales man I have ever came across in all my history of auto purchasing. Made me and my wife feel very comfortable like we were at home. Talked to his manager and did everything possible to get the price I was asking for and made the deal happen! Threw out the whole process he made sure we were very well taken care of until the very end. The Process wasn't the quickest? But in the end he had my vehicle washed and gas'd up...& ready to go! If you want a great experience and treated with respect ask for Marc Green @ Metro and I guaranty you wont be sorry..a Big thanks to Tim in Finance also. Def.Recommend!! read more

Came to Metro Honda to help my daughter get into a Honda, Rob my sales guy was very helpful just like the commercial says ! He helped us threw the process it was fast and easy, and our finance guy Kevin was awesome, got me out of there fast and made the process so easy !! read more

Salesman marc green was very helpful and knowledgeable. Im the type of person that just wants the bottom line price and not someone trying to con me into buying different things or extras..if u need to purchase a new car I would definately recommend marc green.. read more

I've been a customer at Metro Honda for a couple years now, and I'm always very satisfied with their service. I bought my car from here, and it was a superb experience. I usually come in for the regular servicing, and they are always very nice and helpful, and do a great job. Today I came in because my car was making a strange noise, and Joseph was extremely nice and very helpful, and was able to help fix my car without a problem! It was a great experience, I always go out of my way to come to Metro Honda to get all my car work done. Right now they're reconstructing the building so they're based in a couple of bungalows, but don't let that scare you away. They are really great. read more

I came in for an oil change a couple days ago and man it was a great experience , John Garcia was such an amazing man, he didn't try to force any kind of sales on me like other reps instead he kindly explained all details about the matainances for the car... Plus he's funny ;D. Boi!.. if I can marry this man I totally would . Thanks metro Honda I think my next car purchase will be here. read more

My service experience was fantastic. Service was done in time quoted and all was easily explained.

Expect to wait hours for even the most minor service/car check -up. I had an 8 am appt. my car sat there waiting for over 25 min before anyone attended to it. It cost $110 just to check the dash light, which ended up being the tire pressure, ALL this for someone who bought a new car from this business. read more