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    Metro Marina Bay

    4.3 (4 reviews)
    Open 9:00 am - 5:30 pm
    Updated over 3 months ago

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    Elevation Apartments at Crown Colony - Mold

    Elevation Apartments at Crown Colony

    (17 reviews)

    Fantastic value for the money - the units are huge (we are in a 2b2b that is almost 1400 sq ft) and…read morerelatively new. Not as modern as some of the other apartment buildings we saw, but the size of our unit more than makes up for it. Management is relatively quick to respond to issues. I moved in July 10. Since then, we have had issues getting maintenance orders responded to in a timely manner (took about a week to repair the broken washer), though management communicated it was due to the head of maintenance being out so they were understaffed. Another issue I've noticed is with recycling - there is a large compactor at the entrance of the community that is absolutely chock full. So full that people had no choice but to place their recycling outside resulting in a huge pile of cardboard. The biggest issue is the package room. Every single building in the community has their own package room - but packages are extremely commonly delivered to the incorrect building, so it becomes a game of checking each building for your package. Overall I still have enjoyed living here so far, but it definitely has its quirks.

    Apartments and very spacious and grounds seem well maintained, but based on the application…read moreprocess alone, I would recommend people looking elsewhere due to incompetence. I was extremely disappointed with my application process, it was unnecessarily dragged out. Elevation staff are slow to respond to emails, I'm only able to reach someone on the phone about 50% of the time, and staff overall seems to be incompetent. Elevation originally miscalculated my income and tried to say I didn't qualify which was impossible. I calculated my income on my own, sent them my results and requested for them recalculate because an error was clearly made. I did not receive a response from them after multiple emails and had to call to see what was going on. After they confirmed that an error was made no apology was made. Makes me wonder how many people this has happened to. None of my questions have been clearly answered about the application process. I shouldn't have to jump through hoops for efficient communication. Customer service is subpar for a "luxury" community.

    Highpoint Apartments

    Highpoint Apartments

    (82 reviews)

    Nice grounds, severe safety concerns and more…read more.. Our stay at highpoint had highs and lows. We stayed from March 2025-June 2026. Pros include fast maintenance calls during regular hours (for damaged or broken items, normal maintenance etc). The grounds are always kept very nice, the building is always clean. I never had a package stolen or items missing. Unfortunately the list of cons outweighs the pros. During our 15 month stay we had several issues come up that were either ignored, pushed down the line, or told they did all they could. Within the first few months the luggage cart in the lobby of the building was damaged. I submitted a ticket and was told that they had ordered a new one. Upon leaving this June there still had not been a new one. On December 30th a party took place across the hall from my apartment. We asked them to quiet down and I submitted a ticket to let the office know they were not being respectful. December 31st they had another party. Well after midnight we asked them to quiet down. They were very disrespectful and threatened to beat up my girlfriend if she called the cops (they were all underage). Come to find these teens had broken into the building and into this apartment to have a party. Police eventually came and removed the kids. I brought this up to the leasing office and they had no idea. I asked for a follow up after I reported it and was concerned with the safety of the apartment and received no response. SERIOUS SAFETY ISSUE. Another party like this happened on Valentine's Day and again, no response or message shared with the community. This was the first year of severe snowstorms in a while. We paid for covered parking. The first snow storm, technically blizzard. I arrived home from work to find a car parked in my spot. I called maintenance and was told someone would be on it. A few hours went by and no movement and my car was covered with more snow. I submitted another ticket. The next day I went to the office with my frustration and was told "they probably just weren't towing last night". How practical is that? The next storm, the same exact thing. On another occasion, a car was parked in my spot, I went to the office to tow the car. They insisted that they call the resident first. I said I understand and waited in the office for them to call the resident. They would not call, stating "we like to give the resident some time before we start asking". I replied that I would be in the office until the car was moved as I pay for the spot and should not have to wait. They reluctantly called and the driver eventually moved the car. We had also been told back in January that work was being done on the gate to the parking lot. As of June the gate is still inoperable. Beginning in May we noticed a truck parked outside of the building with a driver every single day. All day all night. Eventually, curiosity got the best of us and we asked the driver what they were doing. They were a member of the Quincy Fire Department and they were on a detail because the fire sprinkler system in the building was not up to standard. This was never once communicated to any of the residents. This is a concerning aspect that was never communicated. We were told in the weeks leading up to Memorial Day that the pool was in disrepair and would not open on time. A few weeks later we were told that the pool was not going to be opened on their adjusted date as they could not get the permitting from the city. One would think that having lost the major amenity in the complex would result in a waived amenity fee. Not at Highpoint. Communication is truly the biggest issue in this complex. The leasing office does not seem approachable. They do not like taking responsibility or acting when residents ask. It takes over a week to get an email response, if you get one at all. Calling over the phone is impossible as their AI assistant ends all phone calls and asks that you leave a message that the office will never get back to you on. The downfall of this complex is the staffing. When we signed our lease the manager of the complex, Caitlin, was excellent. She was kind, responsive, helpful. When she moved locations everything went down hill. Communication was unheard of, the people in the office were rude, work orders stalled. Eric, Shamila, and the two others have a lot of work to do. It takes nothing to respond to an email or communicate effectively with your tenants.

    Claim to allow Vouchers yet make up unreasonable income minimums so they don't have to rent to ppl…read morewith vouchers, yet will waste your time with emails and calls, not tell you the rules until you show up for the Tour, or maybe they just didn't like my skin?

    Metro Marina Bay - apartments - Updated September 2026

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