I had just started wearing glasses within the last six months, so I honestly had no idea what I was…read moredoing when it came to getting lenses -- especially for a pair of smart-ish glasses that can play music and take calls. Luckily, I found Optical Underground, and they made the whole process easy. They knew right away that there is more than one kind of office progressive lens, and when the wrong lenses were sent, they didn't just hand them over and send me on my way. Instead, they told me immediately and ordered the correct replacements. The quality was clearly much better than the cheap online glasses I had started with, and once I realized the original lenses weren't right for me, I found another pair of the same frames and they swapped in the correct lenses without any hassle. The staff was knowledgeable, quick, friendly, professional, and open late, with great prices and high-quality lenses. If you have smart glasses and aren't sure how to get lenses for them, I'd definitely recommend checking them out.

OPTICAL UNDERGROUND at 333 Linden Street is in a Little throughway alley in Hayes Valley that…read moreoffers an eclectic and affordable selection of eyewear. You're welcomed on entering the shop and given plenty of room to browse. I did a once over, staff was helpful with questions, Their pricing for prescription lenses is pretty competitive. Apparently quite a few people have their optical eyeglass prescription loaded on their phone. Not so for me. Their frames are unique, fashionably pleasing but can be limited in quantity. So I bought an eyeglass frame that caught my attention and will plan to return to have it fitted with my prescription. Really happy to find a new source for fashion forward eyeglass frames!

EDIT: just found out they should have checked my vision insurance to see if i was eligible for…read morecoverage and they did NOT. So i paid full price despite not having to. I'm giving 1.5 stars instead of 1 solely because the in-store staff has always been friendly and helpful. However, Warby Parker's process and structure as well as their customer service have serious flaws that need addressing. I came in to finalize purchasing two pairs of glasses. After trying on a bunch more and completing the purchase then taking the bus home, I realized I hadn't received an order confirmation email. When I called customer service, they confirmed no order existed but somehow had no way to contact the store except by email. How is it possible customer service agents for a brick a primarily mortar store cannot contact those stores for a customer issue?!? Since I needed the glasses urgently for a trip, I paid for an Uber back to the store. The associate had failed to input my email correctly and never verified the order processed--critical errors despite her otherwise helpful service. The manager handled the situation professionally but refused (or claimed she couldn't) offer any discount to compensate for the $35 in Uber costs caused entirely by their mistake. Warby Parker needs to fix these systemic issues: stores should have authority to offer discretionary discounts when their errors cause customers financial harm, and customer service must be able to directly contact stores. I won't be returning.​​​​​​​​​​​​​​​​

I unfortunately don't remember the representative's name but the guy with blonde hair that helped…read moreme was really great and had excellent customer service skills! I appreciated his knowledge around frames, lenses, shipping, and even support around insurance reimbursement! Those extra steps he took to ensure that I understood when my glasses would come in and even helped connect me with another staff member to repair a previous pair of glasses was above and beyond. 10/10 recommend and I am excited waiting for my new sunnies & eye glasses.

The best sunglasses choice with the most incredible staff. Especially big shoutout to Anahita &…read moreCresh who went above and beyond for me. I would go there again in a heart beat and send my loved ones there. A must visit if you're in SF for a new pair of beautiful shades. Thank you & happy holidays!

bought x2 pairs of ray-bans from them just 1.5 years ago. Today went in ask for some simple…read moreadjustments but the guy in charge seemed very hesitated to help, told my Celine is not from them so due to risk of breakage from adjustment, can not help; 1 of the ray ban pair we purchased from them is not repairable according to him even though we willing take full acknowledgment of possible breakage from any adjustment. Ended up at site for sore eyes 5 min walking from them and got both pair repaired/adjusted in less 1min, FOR FREE. friendly excellent customer service there. Will never buy a single pair from this store again and recommend any potential buyer stay away from them as well. They don't carry anything special neither any special value on their merchandise anyways. Those who do not Stand behind their after sale service should never get repeated business, simple. Our great city is still in decline however this doesn't mean any services should also be in decline as well. (This is my very first yelp 1 star review btw). Thanks for your attention!

In my endless search for the right pair of eyewear, I've never experienced a place quite like Time…read moreFrame. As so many others have mentioned, the collections of Japanese vintage eyewear here are truly special, each carrying its own story and character. What left the deepest impression on me wasn't just the eyewear itself. It was the exceptional hospitality, craftsmanship, and customer care that came with it. Curtis, the owner, deserves special recognition. You can immediately tell the difference when someone genuinely cares about what they do. What could easily be a simple business transaction becomes something much more meaningful. His passion for curation is evident in every interaction, and it naturally extends to the people around him in sincerity. Despite my multiple troubling visits for adjustments, Curtis treated me every time with the same warmth and patience as the first - if not with even greater kindness. That level of care is something I genuinely appreciate and deeply respect. I'm already looking forward to my next visit in the fall. Whether you need a pair or a place for inspiration, I wholeheartedly recommend Time Frame in the Mission as your next stop!

The gentleman there was very welcoming. The shop has many different sections of watches and…read moresunglasses from vintage to modern.

STELLAR service from the start. I made an appointment to see some frames in person because I was…read moreseeking a "forever frame" for my prescription glasses; I was tired of purchasing frames that I just didn't truly enjoy. I found a frame shape on Ahlem's site that was just so unique, I had to try it on. I had no idea that the appointment would be such a bespoke experience, and was not expecting it to be like it did. I was a bit nervous about it, tbh, but the sales associate was reassuring and helpful in finding other frames for me to try on that suited my face shape just so I can experiment with other styles. Luckily the frame that I had my eye on actually suited me in person! It took a couple of weeks, and since I actually live away from SF, I had opted to have them ship it to me instead. Today I received my frames, and could not be happier. It was packaged with care, and still fit exactly as it did when the glasses were molded to my face during my fitting. I'm truly so excited to finally have my "forever frames"! Thank you, Ahlem!

Jason is unfailingly courteous, professional, and knowledgeable. I love their products, and above…read moretheir commitment to their customers. Yes, these frames do not come cheap but they are top of the line. HIGHLY RECOMMENDED.

Such a friendly business! Very well run exam and they have a great selection of affordable framesread more

My partner and I love Dr Jenny at See Saw Seen!…read more Facility: Comfortable, spacious, clean, well lit. Gorgeous showroom selection of their own line of glasses, and they don't pressure you to buy. Location: lovely Hayes Valley with some free street parking and lots of options to eat/shop after Technology: I used to think state of the art equipment didn't matter for a routine eye exam, but it makes for a more comfortable experience, helps establish baseline images, and identify things otherwise easily missed so you can monitor Service: Easy check in and check out process at the front Appointments: Love the ease of scheduling appointments online and easy to get a hold of on the phone. Appointments are on time with plenty of time to ask lots of questions (which is encouraged). Saturday appointments are much appreciated. Dr: Supportive, friendly, calm demeanor, comprehensive and extremely detailed, takes a lot of notes to build a comprehensive file, good at explaining concepts and very patient Emergency: I had a tiny stray piece of velcro fly into my eye and I freaked out about it because I couldn't find the velcro. It was totally fine like she suspected but I super appreciate she squeezed me in same day to calm my nerves.

Dylan masterfully fixed my glasses in no time at all and at no cost! Really nice and skilled staff…read morehere!

Veo Optics (Union Street) eyewear selection and customer service are fantastic. I've purchased…read moreeyeglasses and sunglasses there over the years and my experience has been A+ every time. (The Jamestown Eyewear product line in particular has never disappointed!) Whether it's the owner himself or a salesperson (shoutout to Lorence!), they are extremely knowledgeable about eyewear, amazingly attentive, and will go out of their way to ensure you have the best frame and fit for your style and budget. Can't recommend them enough!! Peter

I usually e-commerce things like sunglasses due to the price difference, but an emergency-need (ie,…read morebroken suglasses and a sunny SF day) made me Yelp this place. First, the door was locked and a lone saleswoman opened the door. Kinda strange in that they assume that you will be shoplifting. Once Fort Knox was opened, I knew what I wanted: gradient-brown fade Raybans with the more-solid gold frame. They had it, and it was a fast transaction. The azn gal helping out was cute as a button, and she probably could have sold me the Brooklyn Bridge, hehe. 4-stars...

This is a small store. I felt the selection was a little slim, but the staff went out of their way…read moreto help me find something that would work for me.