My car battery was dead & Waseem from Metro Towing came fast to rescue me from the cold. Thank you !

I really don't like posting poor reviews, but after getting messaged twice by the driver who "helped" tow my car to leave a review, here comes my full unfiltered and honest review. Let me start off by saying, I did not pick this tow company to tow me. My Mustang GT broke down and I needed a flat bed truck to tow me to the nearest mechanic. Geico offers free towing through my insurance I pay to them so they sent "Farid" from Metro Towing to assist. Keep in mind, my car is factory/stock height. It's not lowered or stanced. From the get go, as the driver was positioning the bed of his tow truck underneath the hood of my car, when he went to lower the bed the rest of the way to the ground, he accidentally raised the bed of his tow truck, slamming the bed of his tow truck into the bottom of the hood of my Mustang. I audibly yelled out in shock. There was a loud slamming sound and my whole car jolted upwards and then popped back down as he quickly realized his mistake and lowered the bed. So right off the bat, not a great start. Next, he said he was going to release my E-brake. I have a manual transmission car. It was in neutral (per his request), but the E-brake/parking brake was engaged to prevent the car from rolling away. He leaned in through the driver's seat and grabbed the brake lever and tried to force it to go down. There is a button on the end of the brake you must push in first, then the brake lever will go down. He was not doing this, instead he was using all his might to try and brute force the lever to go down. It was not budging, but it started to bend (it's not supposed to bend fyi, meaning he was going to break it if he continued). Immediately, I started yelling "Sir stop! You're going to break it please stop, you have to push the button in first, sir STOP!" As I am shouting this, I am grabbing at his waist and trying to pull him out of my car before he snaps the break lever. I could see it starting to bend under the force he was applying. This chaos goes on for about 5 seconds when he realizes through my shouting at him what he's doing wrong and finally he pushes in the button and the brake lever goes down all the way. The car immediately rolled a couple feet forwards with both of us hanging out the driver side door stumbling to keep our footing. The car then came to a rest at the base of his truck bed. At this point, I had heard a noise come out from underneath my car when it had rolled forwards. The tow truck driver walked to the front of his tow truck and started reeling in the tow hooks which were supposed to be connected to the underside of my car. I dropped down to all fours and looked under my car and one of the hooks had come off and was laying on the ground. Only one hook was engaged on the right side of the car, the left hook was dragging along the pavement. I yelled out to him to stop and that a hook came off. He stopped immediately and loosened the slack in the hooks and got back under the car and placed the hook back where it should go. I was pretty distraught and upset by everything that had happened until this point. The saving grace in this whole encounter was he managed to get my car onto the bed of the truck without scraping the back end along the ground. Once we got to the tow destination I explained how the parking lever worked so he wouldn't try a repeat of earlier. He aced it the 2nd time around. He also managed to get my car off the bed of the truck without any further disasters happening. I was originally going to leave 1 star, but since he managed to get it to its destination in one piece I'm adding back 1 more. Overall this was the worst towing experience I have had so far, and I have had to utilize flat bed tow trucks a total of 3 other times (different companies than this one) in my life and they all went flawlessly. This experience took an already stressful day I was having and just really pushed it over the edge. My husband was with me and can attest to everything that transpired. He was just as dumbfounded and gobsmacked by the lack of care given to loading my car. read more

I was stuck on freeway 580 in Livermore by north Flynn rod when my tire blew on me. I tried calling a few tow companies and everyone had ridiculous prices and long ETA. I reached out to Metro Towing because of their reviews and I agree with everyone. They are the best towing service in Livermore, CA. Quoted me way less than 3 other tow companies and ETA was 30 min in rush hour. Thank you Nani and Metro Towing for your help. read more

Metro Towing - Towing Tire Change - Towing Near Me - Livermore, California

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My truck broke down on the Trader Joe Parking lot. Metro Towing was great. Came in time, honored Covid protocol and towed my truck to the shop. They were very professional and super friendly. When I need a tow truck again, I'll call Metro Towing. Thank you read more

Ameer was great to work with. My car hit some debris in the road which left it undrivable. The tow truck arrived faster than expected and ameer got me to my destination in good time. read more

Metro Towing - Towing Near Me - Livermore, California

Juan from Metro Towing showed up only about 20 minutes after Geico rescheduled my request. He was polite and professional and explained what he needed to do to pick up the car. He also helped me drop off the key to the mechanic shop's drop box and park the car in their designated space. It's an overall pretty good service. read more

Their service is excellent and very happy how they handle the situation. I like their response as well.

Fred is so fast and nice, he keep me in touch with him until he arrived. I will definitely call him in any emergency!

Fast, easy to deal with, friendly, and helpful. Omar was terrific. Would call again if need be. No ragrats.

Very quick to arrive! I was told by other tow companies that it was a busy day because of all the flooding from the recent storms. metro towing a truck out relatively quick. Got my car and brought it to it's destination. Would highly recommend! read more

Great service super helpful, helped me push my car because it wouldn't start. Thanks lot Metro Towing. Highly recommended if you want you car towed the right way. read more

Hello I used Metro tow in Livermore., I came across Shukran my tow truck driver. First of all it was raining he assisted me getting me safely to my car dealership. This man went over and beyond to help me . I will never forget it. I just can't give enough recognition to Shukran. Please accept my heartfelt thanks... Sandra Brossard Thanks for hiring him!!! read more

I had a great first experience hence gave 5 star before, guess too soon, Here I am on call with geico for last 30 mins trying to get an agent as somehow the tow driver decided to come 35 mins early for my pre booked appointment and when I was still there at 8 10 for the 8 15 appointment, asked me to call geico again to book another slot since the wait time was already 30 mins, What is the meaning of a pre booked appointment ? Ruined my Saturday morning, On top of the when annoyed customer is talking to them on phone, the lady on the phone call you rude and hung up on you eventually, wow. read more

The engine oil plug popped off while I was driving on 680. A big loud noise with smoke started appearing on the rear of my car. I had to pulled to the shoulder and saw the whole tank of engine oil flushed to the ground. Contacted GEICO for towing and the service provider sent Omar there in just 20 mins. He was super friendly and helped me some diagnosis and let me calm down, as I just had another roll over 3 weeks ago and the place where I pulled over was not really safe for long time stopping. He took me and my car to Midas and guided me to contact the store for what's next as this is my first experience from the roadside assistance and really didn't know how it works. So thanks Omar for helping me turn a possible disaster to a smooth experience. Appreciate it! read more

I called Geico to help with dead battery. Metro Towing help my SUV back on the road in a jiffy.

My mustang's battery died. I called metro wing for jump start. Waseem from metro towing was there to rescue in no time. I would definitely recommend them. read more

Najib was very responsive and helpful in getting my car safely back home. Thank you!

Came in real quick and help with jump starting the car. Waseem is super friendly during the service.

Great. reliable. quick. sent photos of my car once it reached its destination. would recommend to use.

I didn't know if I would ever find anyone to tow my Tesla. I didn't know if anybody had the expertise to get this tow done for me. Until Metro handled it with ease. I'd recommend this company to anyone! thanks read more

Thanks to Metro Towing for towing my box truck from Pleasanton to Stockton. Driver Faisal was very nice, professional and got my truck towed in as little as 2 hours during rush hour. Hats off to Metro Towing and their team for such a wonderful towing experience. Definitely recommend anyone in need of towing or roadside assistance in Pleasanton, CA or surrounding areas. read more

Metro Towing - Towing - Towing Near Me - Livermore, California

Excellent service and on time. Highly recommend these guys.you can count on it. Excellent service and on time. Highly recommend these guys.you can count on it. read more

My car was broken near Dublin area and Metro towing provided timely and excellent service. Recommend this business to others read more

My car battery was completely drained out, even jump start didn't help. Metro towing took care of towing my car from home garage to the service center. They were very prompt in their responses and took good care while loading and unloading the car. Overall, a great service. The only reason for 4 stars is that the person wasn't wearing any mask and not maintaining enough distance. read more

My 2005  Honda Accord EX V6 broke down last Saturday night on 580 West (the top of the Altamont Pass before heading down towards Livermore). Geico sent Allen from Metro Towing to assist me in getting my car towed to my residence. Allen arrived very quickly (even before the ETA given), had the car hooked up and ready to go in a hurry. He was very pleasant, and had the car, my wife, and I back home in Pleasanton with no issues. A good experience after a rough event. read more

Waseem from Metro Towing was very helpful on the day that we had a flat tire on New Year's Eve. He made sure that we got home safely before the count down . I couldn't Thank you enough for the great service he provided. He was very accomodating and he deserves a 5 star rating.. Thanks again Waseem. You're AWESOME.. read more

Ramzi was a very nice guy who showed up at our house within 30 minutes to pick up the vehicle. He sent me a text message letting me know his ETA. Very quick service. I highly recommend Metro Towing! read more

Super fast service by Waseem once he arrived! Arrival estimate was very accurate too. Thanks!

Waseem was very flexible and communicative in the process of providing RSA to myself and my motorcycle. He was able to take me beyond his usual working area in Livermore because of the restriction of moto shops in the area. I really appreciate his thoughtful mannerism and conversation. read more

Metro Towing - TW200 in tow after it broke down in Livermore - Towing Near Me - Livermore, California

I needed to bring my vehicle back from Dublin to Stockton. I contacted my insurance company, #Geico, to set it up. They contacted Metro and the deal was set. The service was outstanding and quick. The driver was superb and courteous. They handled my car with extreme care. I like these guys. Great service. read more

I had a flat tire Saturday and Tesla requested Metro Towing to help get my car to my home . Ameer was outstanding , gave me a heads up while bad was on the way . His pleasant demeanor & pep talk Cooled me down. Checked my tire , showed where it went bad . Loaded the car and safely unloaded my Tesla . Kudos highly recommend Ameer and Metro Towing read more

I got into a car accident, which left my car not drivable. Matt was a great help! Thank you!

I called Metro Towing because my car wouldn't start up. Initially I though I have some major issue with car and needed to be towed to car repair shop. Luis came in after 55 mins which they told me earlier. He helped me identify the problem and jumped started the car, which saved towing to car repair shop. He was really going out of the way and explaining all the things about my battery. I really appreciate his help and great service. read more

I needed a tow in Dublin from my office to the local dealership. I was thrilled to see the tow truck driver arrive with a smile on his face and a friendly nature. I don't remember his name but he was also able to tell me what he thought was wrong with my car. Turns out he was right! I recommend these guya--you won't be disappointe. read more

My truck broke down on Saturday in Livermore. My insurance contacted metro towing. I got a call from Allen letting me know he was on his was that he was leaving Tracy. Allen showed up he was nice and friendly. He asked if I new how much for the towing, he loaded my truck up. My daughter and I got in the tow truck. He asked if we wanted to listen to music and asked how was my daughter's game was.. Overall service was great. read more

If you need your car towed or any other service from Metro Towing, definitely request for Ramzi. He made the towing experience a memorable one. My Tesla Model X was not starting and stuck in park with the brake pedal stuck so we couldn't put it in tow mode. Ramzi did an amazing job pulling the suv out of the garage. He used a bunch of different equipment to protect my garage floor from tire marks. It was the most pleasant experience at an amazing price. Thank you Ramzi!!! read more

Service was great! Arrived on time quoted, and car arrived at the dealership with no issues.

Got a flat tire, reached out to Tesla and was referred to Metro Towing. Shukran reached out and gave me an estimated time of arrival. He was prompt, professional and knowledgeable. He made the whole process no hassle and very easy which gave me peace of mind. Thank you Shukran and Metro Towing for the great service! read more

Great service for jump start. Would recommend again. Technician explained the issue and patiently did jump start.

These guys were friendly, quick, and on time. They towed me 30 miles late at night, when I really needed the help. Thank you Amir!