Requested service, delay delay delay for many hours finally too late to get to dealer before closing at 7 pm. Cancelled. Very disappointed just thankful I wasn't sitting along a road somewhere Insurance found different carrier that promptly came read more

Had a car issue and needed a tow, GEICO assigned United Towing Service in Livermore to me. The time to wait said 2 hours, but he arrived 30 minutes early. After he inspected the car, he hooked it up and we were off, the whole process was fairly quick. The driver was very personable, so we talked most of the way to my place. The whole process was very good and timely!! read more

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HORRIBLE SERVICE AND RUDE! I got assigned them from my insurance for towing my vehicle. I got assigned at 3pm, and there was a 1.5 hour wait. After waiting 1.5 hours, the woman on the phone said to wait another 1.5 hours. Now it's been over FOUR HOURS and the tow truck driver still haven't arrived AND THERE HAS BEEN NO UPDATES! Every time I called, the woman on the phone was very rude and was obviously really annoyed and irritated that I called. United Towing Service - Livermore, If you are not going to tow my car, then please decline the offer so another towing company can take it! Please learn to not waste your customer's time and also please teach the phone operator to be more respectful and transparent about wait times. read more

Amin Rahman, or AJ, has the WORST attitude I have ever encountered. UTS towed and DAMAGED my Tesla Model 3 when it was picked up from Los Gatos, California, at a Tesla Charging Station. The man who picked up my Tesla was also EXTREMELY rude to me over the phone and demanded things from me that I could NOT do. I will NEVER be using this towing service for as long as I live. Please go elsewhere, where your hard earned money is appreciated, this place is NOT it. read more

Justin was the best!! He took his time and was really careful with my lowered mustang. He showed up early and was a really nice guy to talk to. Justin thank you again. read more

Richard you were so kind and helpful. Wanted to make sure I was safe before he started anything. A true and kind hero. Made what happened a hundred times easier to deal with. Very professional and I would highly recommend united as I have always had the best experience with their employees. read more

United Towing Service - Was suppose to be an hour wait but it turned into 15 minutes, thanks Jessie you were awesome and very kind I appreciate your service!! - Towing Near Me - Livermore, California

Richard Reyes was the most helpful and kind mechanic I've ever had. He arrived quickly in the morning, filled my tires with air and identified the problem within 20 minutes, a screw in my tire! He told me exactly what to tell the shop so that they wouldn't up charge me, and he showed me how to fix the tire in the future. read more

United Towing Service - Screw that Richard Reyes found that the other mechanic (other shop) missed! - Towing Near Me - Livermore, California

Great experience! David was really nice and professional! He took the time to answer questions and shared useful insight. Timely service!

Absolute worst customer experience. Artigua or whatever her name is says she is the manager and owner has the worst attitude and poor customer service. After waiting two hours for a tow with his company, I merely told him that the location of the tow is 50 feet away from where the actual car is located and due to their delay my wife was not going to stand there and wait for the tow truck to show up. She then hung up on me and canceled my tow after two hours. In this day and age, if you're in business when people are in need and you're in the service industry, learn how to take care of your customers. You have other quality employees, but unfortunately, a unfit boss and manager will eventually cause this business to fail. Respond to your message : you have the same mentality. No empathy no apology. How can you be in a customer service business? Please listen to the call before you make accusations about how my state of mind is. If it was your son and your wife sitting on the road for over two hours, you would have said the same exact thing . I did not curse, I told her that my wife will leave the car there and you can pick up this shit whenever you get there as she told me it will be another 45min. By the way, she told me that she was the owner. Do you lie to your customers all the time or just sometimes? read more

The tow truck arrived within 15 minutes. Jacob was very friendly and informative. I will be using United Towing again!

Outstanding service from United Towing Service! Justin was professional, courteous, and efficient. He arrived promptly, assessed the situation, and got my vehicle back on the road quickly. Justin's expertise and friendly demeanor made a stressful situation much more manageable. Highly recommend United Towing Service and Justin especially for their exceptional service!" read more

GEIGO assigned my tow to United Towing Service to take my dead Jeep Rubicon Hybrid back to service to rectify a problem, just up the freeway. Our office was hosting a training session (construction) which meant the parking lot was filled up. Driver Enrique called ahead and i told him about the packed parking lot. He shows up and in the most friendly and professional manner, assessed the situation, backed in and deftly hooked up my Jeep and got it out of the tight parking spot so effortlessly and quickly it was amazing. Plus he was a super nice guy. Huge Kudos to both Enrique and the Company itself for such amazing service. If you have a choice here in the Bay Area, in who to choose to tow or help you and your car in a situation, call United Towing Service. Too many people provide negative feedback; the world needs more positive feedback for jobs well done. Thanks All. read more

Great service, fast and efficient! Didn't wait long for it. They made sure I was safe and left after Uber came to pick me up.

Got their service through GEICO , my Tesla died and when I thought it needed a tow John was able to quick jump the initiation battery and got the car running to get me to service center myself without a tow and refused to take a tip , he is amazing and the service was amazing , would call him any day for a tow Pravin read more

Tough pickup conditions - tight spaces, difficult people and a lot of traffic. Justin was able To devise a plan to get the car loaded and minimize the impact to other drivers and businesses - work was completed safely and quickly. Thank you! read more

Just want to give a review and thank UTS for helping me out with my situation. Had my car break down on the side of the freeway and my insurance company sent these guys out. Insurance was giving me an issue so I had to leave my car over night but I spoke to the driver and left specific instructions for a tow the following day. I called next morning and the rep on the phone was super nice and understanding. Listened to what I requested and was accommodating. I requested the original driver, Nano, who was super friendly and professional. Needless to say, my car was picked up and towed to the requested location. If I knew my insurance was going to give me an issue I would have done all this the day of. Zero hassle and in my opinion, pretty affordable for towing. Thank you everyone! Request for Nano if you want a professional job done right the first time!!!! read more

Amazing service this past week from Jacob after our tesla died in the garage. A separate tow service had already tried to load the vehicle but was unsuccessful and inadvertently made the situation worse by rolling the vehicle down our driveway. It was then angled awkwardly to load onto a flatbed but Jacob was not flustered and got the job done! As a female, I super appreciate his professionalism and calm demeanor. read more

Jacob and United towing are the best. Jacob arrived promptly and was able to help me out with my car, able to diagnose my problem better than I had been able to putting my mechanic three steps ahead of where he would have started. read more

My daughter's Mini Cooper wouldn't start and we couldn't put it into neutral. Jaime at United towed our Mini to the shop despite the difficult situation. United arrived when promised, provided excellent communication, and gave great service. Thank you Jaime!! Jenn read more

United Towing Service - Towing Near Me - Livermore, California

Great service , very professional and make sure the car was very secure before towing. Needed to replace the rear tire to the front due to a hidden hitch. read more

Had a screw in my tire, but was having big problems getting my tire off. Requested and a tow and Justin showed up. SUPER HELPFUL. He went above and beyond to help me. Several weird things about getting the tire off, but he figured it all out and didn't leave until I was all good to go! read more

Richard Reyes is a real life super hero!!! Not only did he help install our car battery in 108 degree weather with a smile, he also waited for us to exchange the incorrect one we bought. You could genuinely feel how happy he was to help and make sure our car was up and running. He's very knowledgeable and we left learning new things. He's got amazing energy as well. Please do yourself a favor and request him specifically to come and help, you won't regret it! read more

Crossed terminals on my battery damaging it Scratched my wheels Damaged my driveway Do not use this company! Refusing to pay damages to my car! read more

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Very bad service My insurance call to this company Give me Roadside Assistance the employee was asking me for more money. Cash. When they aas getting paid by insurance. And didn't had tow truck he came inn Toyota Prius. He almost said why you call roadside service i had to go home and I had to wait 1 hour. Long time wait still no service. Horrible service. read more

United Towing Service - Driver picture and his prius. - Towing Near Me - Livermore, California

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Thank you so much to Richard Reyes. He went above and beyond to help, and educate me on my car and its issues. Thank you so much for being amazing. read more

United Towing Service - Richard Reyes - Towing Near Me - Livermore, California

Justin was awesome. Kind, friendly, easy to work with. He promptly arrived and changed my flat tire, providing a great customer experience. Thank you Justin and United Towing read more

Fast, friendly, and reliable! Justin was very friendly and offer to give us a ride as well. Would recommend :)

I had a very positive experience with this company. Jacob, who provided my roadside assistance arrived quickly and took care of everything efficiently. He was professional, friendly, and made the situation much less stressful. I'd definitely recommend their service! read more

I called United Towing after another company failed to show up. Justin was the driver that was assigned to tow our Lexus from our Alamo home to the auto repair shop in San Ramon. Justin showed up on time and did a great job! I highly recommend Justin and United Towing. read more

Amazing service. Justin did a great job with a very difficult situation. Appreciate him for being so great through it all. Thank you Justin

Needed my car towed to an auto shop. Was given an ETA.. Justin the driver showed up under that time. Loaded my car like it was his. Very professional and efficient. read more

Called to get my truck towed to the dealership. Estimated time of arrival was 1hr. About 10 minutes later they arrived. The driver, Justin, hooked up my difficult situation and large truck with ease. Got it dropped at the dealership and I was home before the initial arrival time. Very happy with the company and the driver. read more

Graet service thank you would definitely recommend Justin he took good care of my car got here safely

I called for dead battery service and the united towing service was assigned from Geico. Richard was amazing to find the problem just looking at it!! and solved problems without even jump start. He taught me and answered me all questions that I needed. He is very passionate and knowledgeable. Thank you so much for your great service! read more

siar and bobby really helped me and my family feel taken care of they were very fast and curteous about everything

Do not do business with this company horrible customer service The Driver showed up no intro didn't get out or even try to grab the car from out of its parking space with the tow bar he just asked "can you put it in nuetral and roll it out" but the car could not start so the Toyota service person offered to lift the front while the driver and I push it out and into position the driver now got out of his truck was grumpy w/ an attitude the worker at Toyota asked me "what's his problem " ??? We got the car out and into position in 1-2 minutes to which the Toyota serviceman said to the driver "see it wasn't that bad no problems right now you can just grab the front and hook up " The driver didn't reply to any of the comments and Rather than use the tow bar as suggested he prepped the flat bed so I said wouldn't it be easier to tow the car doesn't go into gear the driver said he had it and just drug my car up onto the flatbed when we got to our destination he had to shake the car off the back because remember it won't go into gear something he already knew. As the car was coming off I asked if he had a plan to get it closer to the curb because the car was going to be too far out and into the street. The driver said no this is it this is close as I can get. I advised that will not do your bed is far from the curb moving closer would place the car closer to the curb or just drop the car and maneuver with the tow bar the driver annoyingly said he couldn't get the car any closer. I pointed out the bed was not even close to the curb again and that he could also grab it with the tow bar and maneuver the car closer, then driver replied that " we don't even tow to homes I'm only supposed to tow to another business" at that point I smelled BULLSHIT and had picked up on the attitude from the jump (this guy came to work just to get a check he doesn't plan on actually working) I informed him that the tow request was to a residential that's not my problem so do I have to call and get a driver that does tow to residential area ??? Rather than try or call dispatch he took the car back to the pick up location I called dispatch for another driver they had no clue what was going on the man said give him a minute let him check with his driver. I waited 13 minutes and called back asking what now the same person I spoke with previously said give it 15 minutes and call back Geico so I called Geico who then called the tow company the person I dealt with spun things he lied and said we spoke and came to an understanding ????? And that his driver called him yet when we spoke the first time he had no clue he left now maybe he called afterwards but what company allows a driver to just decide he is going to return a car w/ out calling first ??? I'm all for having your employees back but not at the cost of the customer .......ultimately they did nothing to fix the issue luckily Geico decided to send AT Towing LLC I had a great experience the driver introduced himself and was friendly and had no issues getting my car within regulation distance from the curb at all matter of fact I couldn't have parked it much better I would give a negative 5 star rating if it were possible... do not use United Towing People have bad days sure but customers still come first and they did nothing to remedy the situation read more

United Towing Service - Inches from the curb off a flat bed... AT TOWING LLC - Towing Near Me - Livermore, California

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Very professional service, great response time, they came with all the right equipment at first time, they were simply AWESOME. Their driver Luis is a superstar, he towed our car without a simple scratch Thank you United Towing, you guys are real life saver and best friend when the time is tough. read more

Timely arrival. Effectively communicating whereabouts, keeping me updated. Nano was extremely professional and courteous. He got my car out of a tight space and did it with ease. Very nice. 10 out of 10 recommend. read more

I had the single worst experience with United Towing Service I've ever had with any service *ever*. I'd rather go through US customs three times in a row then ever deal with them again. I used them via Geico roadside assistance. I initially called assistance at 9:07pm on Sunday, trying to get help putting the spare tire on my Honda Fit (the tire had just blown out on the way to a date) because my tire iron was stripped. They quoted 75 minutes and I was annoyed but what could I do? So I waited. on the 74th minute, I got a text saying that the driver was now on his way. Even more annoyed, I called dispatch and they had some rehearsed story about the driver being delayed because he had to use dollys on the previous tow, and that he would get to me as soon as he was done. I said I was upset they hadn't reached out to me proactively or even through the digital status system they have. They said that it was Geico's fault because Geico was supposed to reach out to them???? Then, the dispatcher claimed I could not get an ETA because it'll just be whenever the driver is able to get to me. I called Geico to see what they could do and of course, as soon as they called, the dispatcher told them '45 minutes'. Given the reviews on here that I looked up while waiting had similar stories, I decided to not trust that ETA and find assistance myself, which I was easily able to do myself (On the Go Roadside Assistance was AMAZING). NEVER USE UNITED TOWING SERVICE!!!! read more

This company was dispatched through my insurance and left me stranded on the side of the freeway for 4 hours. They stopped answering the phone and hung up on me. If I could give them zero stars, I would. Update: After receiving a phone call from the owner, he assured me, and I believe he will make an awnest effort to correct the problems I encountered. I appreciate him reaching out to me, and I will definitely give them a second chance if I need their service again. read more