Trico has given me excellent service. We have had several power outages, and they have responded…read morequickly. I have personally interacted with them; they have been very professional and more than willing to help.

What previous reviewers are missing concerning Trico's deposit is that you get it back in the form…read moreof 2 months' credit back to your account after one year, which boils down to two months of a zero balance bill. This came in really handy for me and sort-of made up for the deposit. What I have really enjoyed is Trico's app: very clean and super simple to use. I never had any problem with customer service, and the one time I lost power, I received constant texts from Trico updating me on the status. I liked that.

Scheduled service. Guy evidently showed up, needed instructions about where the gas tank is…read moredespite having serviced before. Doesn't come to the door, leaves a voicemail but no return phone number. Contacted the company and they advised we needed to be careful to pick up our phone (after being put on hold for over an hour waiting to talk to someone at Amerigas). Right. Better idea: whenever you cant figure out where to put the gas in a tank you have serviced for many years 1) go to house, 2) knock on door, 3) ask for assistance locating the gas tank or 4) call and leave a voicemail with a return phone number. But for now, 5) find new customer and 6) watch for many more negative reviews. There is a reason you are Yelp sub 2. Absolutely inexcusable systemic ineptitude!

Got an 18lb portable canister. Won't dispense gas. Them: "where and when did you buy it". Me: "No…read moreidea". Them: "Give me the credit card first and last 4". Me: "No idea". I then took a guess which CC; they "found" my transaction - but in another state (NM vs AZ). Don't think I drove to Albuquerque to buy propane. Anyway, I did end up with a coupon for a replacement tank, which hopefully works. But it's annoying this happened in the first place, and took 20 minutes on the phone to resolve it.

Brainless incompetent idiots. I was forced to call customer service because the app no longer works…read morebecause I tried to set up biometric access and now the app simply flashes that the biometric access doesn't work and consequently it blocks manual access to the app. So I called the customer service number and the computer asked me seven or eight questions and then went back to the originals choices it had offered me before it asked me the seven or eight questions. So I finally got a customer service agent who proceeded to ask me exactly the same questions the computer had just asked me. Finally when I got done answering all the questions I asked what my account number was because their app doesn't work correctly and she told me uninstall the app and reinstall it. So I said I had just done that and she immediately said so why don't you uninstall the app and reinstall it. These people are idiots.

I had a partial power issue, and after waiting on hold for two hours, I explained the problem and…read morethey said they would send someone out to investigate. When the guy finally showed up an hour later it turned out to be the most jarring exchange with another grown man I've ever had in my life. There was an angry violent knock on the door, and when I went out to meet him he was standing by the meter. "Hey, how you doing?" I said. No response. "So what's up?" I tried again. "I don't know," he replied. "You can read the meter, right?" I asked. "Of course I can read the meter. What do you want?" he snapped back at me. "Does it say anything weird?" I asked. "How the f*ck should I know?" he growled back. By this point I was really confused. "Ok, well I have two outlets and a ceiling fan that don't work. Why do you think that is?" I asked. "I don't have the slightest idea man," he replied. I paused for a minute, then asked very calmly and politely, "Have I done something to offend you?" and he just stared at me. So I continued, "I mean, why are you talking to me like that?" "I don't know what the f*ck you want from me man," he replied. "Ok, get the f*ck out of here," I said. Then I asked for his name, and he refused but pointed to the number on his truck, which was 5319. "There's my truck number. Go call the company and b*tch and moan and complain or whatever the f*ck you want to do but stop wasting my time with your feelings like a little b*tch," he said as he got in his truck. I am honestly furious that I have no choice but to do business with these people. The fact that they are charging me money for the privilege of treating me like that is outrageous. I want his name and personal information as I intend to contact law enforcement and have him trespassed from the property. We pay you our hard-earned cash you send dangerous lunatics to our homes to threaten us? How dare you?

FAST, GOOD & FAIR and mine was a small job which is hard to…read moreget done. What more can I say ????

Real professionals. They did a fantastic job that was not the easiest to get done. I highly…read morerecommend them.

Very professional and reviewed the pictures I sent . Gave me a estimate when I am ready - all calls…read morereturned the same day

I am pleased with the result of the work done. Esteban gave me a quote quickly and I felt…read moreconfident that he was knowledgeable about what I needed done. He came on time and worked very hard. I needed to solve a problem of my yard not draining properly and also needed stones in the yard and some plants trimmed. He did an excellent job. It was not cheap but the end result is worth it to me.

Thank you TEP. After our first Tucson Monsoon Desert Storm…read morepower was out to 12,000 homes. 75 mph wind s took out 3 trees on our street. One was ours. TEP had the power restored in 12 hours. Power poles snapped and down near us. They worked all night Power restored at 3 am. Mahalo.

I live in a "senior" mobile home community. Recently, one of the TEP transformers in our park…read more"blew". A TEP agent came out to investigate and admitted they had the wrong size transformer in place. They had to install a larger one. It took eight hours to show up, and one hour to replace it. Nine hours total. I lost $17 of perishable food that was in my fridge. I filled out a claim. They denied it. Anyone know whom I can elevate my complaint to? Guess I should be lucky that It didn't damage my fridge, central ac, or my 75 inch smart TV due to their negligence. Oddly, 7 of those huge trucks came out at the same time..... like a convoy. 6 trucks and employees did nothing as the 7th did all the work. Seemed rather inefficient. If TEP had competition, maybe they'd try harder to keep customers happy. But they don't...... so they won't. Is that about right? Please correct me if I'm wrong.

Not sure why the negative reviews, maybe it's just the DMV effect (or the MVD in AZ, I guess). I…read morebooked a new to Arizona appointment here for early morning, checked in at the kiosk and was taken almost immediately and my service was fulfilled in less than 10 minutes. Easy peasy! If you walk in, I'm guessing it takes longer but just make an appointment online?? It's super easy. Parking is easy but the lot is a bit of a mess right now with construction but just follow the signs and you'll be fine.

My wife's DL expired and is a real ID. So we need the old…read moreDL, a passport that is current and 2 pieces of mail in her name. A nominal price to reinstate. We will go with out a reservation. Time is not critical to us if we have to wait. Update: only 30 minutes in line, actually always moving. Doing the licensing replacement with the photo was less than ten minutes more. They have HDQ seating so everyone doesn't have to stand. I would say, very organized.