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    Metropolitan Exteriors

    3.0 (7 reviews)
    Closed • 9:00 am - 5:00 pm

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    Priceless Home Improvements - Mold due to ductwork/damper damage during siding replacement.

    Priceless Home Improvements

    (20 reviews)

    This company came to me highly recommended after roof and interior damage from the snow and ice…read morestorm that hit Maryland 2026. At first I thought I was in good hands and I trusted that they had our best interest in mind. However that was not the case, I contracted them at the end of march/ beginning of April, signed the contract gave them the money awaiting results. I was told that I would be contracted by the project manager in a few days to confirm a start date. I asked repeatedly what is going on WHY????? haven't been contacted yet? All I kept getting was someone was going to reach out. Supervisor Christian (NOTHING)... Project Manager Russell (NOTHING). Now it's May of 2026 and I called the insurance company to stop payment only to learn that Priceless had deposited the check for with NO work being done or correspondence. I had to call the Crain Hwy location and threaten to call a LAWYER!!! I finally got a response from Russell (project manager) which turned out be a lot of bull. Apologies, lies, and just more bull. He assured me that he was on it and was going to get things going once he made the 3 phone calls that was supposed to benefit me . More shucking and jiving !!! I explain to him that there is a hole in the ceiling and you could see the light from outside. His response via text send me a photo, my response time was ASAP i sent him the photo and his response got it. Upon speaking to him again he told me he was going to send out his guys to go up on the roof because form the beginning I kept saying it would be useless to fix the interior first and not the roof to have damages again. He agreed and was supposed to be giving me an estimate. Now this estimate was on going for over a month and this was before I ever talked to him(Russell)... An estimate DOES NOT!!!! take that long. So I asked Russell in the mean time could he put a tarp on the roof until they get thing in order be cause in a few day it will be raining for the next 6 days straight. Note: It will be raining for the next 6 days. When the guys came out we thought they were putting a tarp on the roof, but the rain came and water came into the house. It was then that I realized that no tarp had been placed on the roof. I reached out to Russell via text and phone calls without any response. I did not hear back from Russell until a week later. Russell sent out two more guys to look at the roof and they stated that there was not any tarp on there but a cheap piece of material with holes was what was found on the roof. The supervisor Christian reached out to me to discuss the matter, stating that they were still attempting to get an estimate. He acted as though we were best friends and gave me his personal cell. At this point I then reached out to the owner Debra Price letting them know that I needed a refund of all money and let them know I was unsatisfied with the way they handled the matter. I was told i would receive a phone call from both owners but NOTHING. I will never do business with this company and people should look out for this story on the news because I have already contacted the media about this .

    Poor communication, poor work quality, incomplete work, shady sales practices, customer gaslighting…read more("oh, thats just cosmetic"). On-going pressure to sign-off on job completion & collect final (insurance) payment -- even when the job is not complete. Line items on final invoice for work that wasn't done. Significant overages from original estimate & claims that material costs went up. Hiring unlicensed subcontractors who caused additional significant damage to our home -- cracked bathroom tile, significantly damaged drywall, ductwork disconnects & damper removal causing mold in home which we are still dealing with 6 months after the fact. Long & short, we wish we had never heard of Priceless. Do yourself a favor & go with Dry Home.

    Metropolitan Exteriors - roofing - Updated September 2026

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