I hire Parnell regularly for my projects both to scope and fix any issues. He is the most fair sewer company that I've found and he answers his phone if there's an issue or I need him to review the situation. I recommend him regularly and I've never had a complaint from friends. Only glowing thanks for the good connection read more

I have been using Parnell and the team at Metropolitan for almost 20 years. After dozens of jobs, I have seen them in all kinds of situations. Between the city, the age of the pipes, you never know what you are going to get with sewers. They have always done great work, stood by their work into the future and made it right if things did not to as planned. Highly recommended! read more

Nope. Keep looking. Neglectful. Poor advice. Also the owner, Parnell, lied right to my face as we stared at the problem "I'll call you Monday." He left and it's been nothing but crickets since. BTW. This was about a sewer line repair they did for me that broke apart *weeks* after the warranty passed. Tens of thousands of dollars wasted; I ended up paying full price a second time by another company to do it right. Parnell at Metropoliton was a coward about dodging the situation by lying to my face then ghosting me. No integrity. Think about it. read more

I enthusiastically recommend Metropolitan Sewer as long as Parnell is in charge! Called Metropolitan Sewer and left a message. Was called back and set up an appointment to have my sewer unclogged. Cody showed up on time, snaked out drain, ran washer twice to confirm. Cody cleaned up area. Price was more than reasonable. Wish my whole life ran this smoothly. Thank you very much again! Whew, so glad that's done. read more

The two guys that came out to my house were beyond professional. I don't think that kind of money can buy that level service. They were one-of-a-kind, unique, experienced, well seasoned, on point, especially when my neighbor came out harassing them and my wife because the pipe was located on the neighbor's property causing a battle to pursue. It took 2 hours for the matter to get resolved with my wife the neighbor and the police. Again, the plumber's were relaxed, stayed calm, focused, patient, and waited. When they had their chance it took them about a little over an hour to dig 3ft into the ground, cut cement, cut some old pipe out, and replace it. When the neighbor came out they could have packed their up their equipment and left to another job, but they didn't because their fucking awesome. read more

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I hired Metropolitan Sewer Service to do a simple job of replacing a clogged gutter downspout p trap and adding a clean out. I foolishly paid them after receiving their invoice before looking at the work done, and later saw that the pipe coming up from the p trap was not aligned or connected to the gutter downspout which resulted in most of the rain water flowing onto the ground . I really think that the job would never have been corrected if I hadn't called and emailed Parnell over and over again asking when they were going to correct their work. read more

We recently had a side sewer replacement project performed at our home in the U District. Upon recommendation, I contacted Parnell at Metropolitan to come out and give us a bid. After a brief, and a bit confrontational conversation, he agreed to come out to look at the project. Which he did within about an hour. At that point, he stated he'd be sending someone out with a video camera to scope the line either later that day or the next day and would then provide an estimate. We waited for the guy to show up and he never did - on day one or two. We also called Parnell and left a message which went unreturned. No communication, no apology, no explanation. Based upon my brief experience with Metropolitan they completely fail in the customer service department. They may do quality work but we'll never know. Not recommended. read more

We had these guys come to work on our 80 year old side sewer pipes. I was pleased with the service and honest job well done. We went with them because they not only gave us the lowest bid but because the estimate they gave was very clearly detailed. The crews showed up on time every day and the week-long sewer project interrupted our life very minimally, if you can believe it. Any questions or concerns I had were answered by the workers. I thought they were knowledgable and overall nice guys. Today I received the bill and the inspection results, no surprises. And our sewer leaks that we are having is so far fixed! They guarantee the job for two years, which is very nice. Cons are that the person who came to do our estimate and set up the job was not the person who did the job. I never saw him again, ever. They could have done a better job cleaning too. read more

There is a bit of a disclaimer to his, as Metropolitan didn't actually end up doing any heavy labor work for us, however I wanted to just pop in on their page to give a thumbs up. We had an emergency broken sewer line (completely backed up into the house) and based on a recommendation from our drain cleaner (who couldn't fix the problem, as they only offer roto services) we called Metropolitan. They came out right away. Dennis located the broken pipe and spent the time writing our estimate and talking us through it. However, after checking with their office, they realized they wouldn't be able to take such a big job as quickly as we needed. They made some other recommendations to us. That is all great, but the real reason I'm reviewing is that they took the time to call us the next day to make sure we were taken care of and to see if we needed any more recommendations or help. AND they didn't charge us for the service call or mapping out the lines and running the locator beacon. In short we really felt like we mattered to them, even though they didn't make a dime off of us. It's the small business type service that is often overlooked these days. We really appreciate your help, Metropolitan Sewer Service! PS - forgot to mention - their quote was very reasonable and right in line with the other quotes we scouted for. read more

I am sure these guys are great at sewer repair, but I wouldn't call them for a plumbing issue. When I called them it was unclear to me what kind of issue I had: Sewer or Plumbing, since it had to do with getting sewage pumped to the city system. It turns out it was a plumbing issue. The guy they sent had never worked with plumbing before - he admitted it when he opened the cover and said "This is out of my league". By just pure luck the issue seemed to go away when he was here, but it was back within a few hours. I eventually had to get an experienced plumber to replace a burned out ejector pump and check valve. They ended up charging me for the house call (equivalent of nearly $500/hour) even though the guy literally did nothing except look in the hole and spray some water. I understand I need to pay for someone's time - but when the person they sent admitted he didn't know what he was doing with a system like mine, I figured they cut a customer and yelper a break. Two stars for friendliness...and because he said he felt bad for charging me when he left. read more

We had a drain problem at our house, which I assumed was roots or blockage due to the age of the sewer line and the time of year. Originally I contacted Jim Dandy because they did a repair job when we bought the house and their card was in the "junk drawer". That should have been an omen... In any case, they said we needed to replace the entire sewer line ($13k), as did Beacon($9.4k), so I decided I needed to get an opinion from a yelp super-star. I called up Metropolitan Sewer, who made a same-day appointment to give us an estimate. They didn't show! Not even a phone call. The next day I called them around noon, trying to figure out what was wrong and after some confusing time on the phone, they said they would send another guy out to look at the line. Upon arrival, I told him there was a video of the line on youtube, so he decided not to video the line himself, and then I showed him the flags where the curves and down-spouts were, along with depths. He quoted me $15,000 for the main sewer repair/replacement and another $5-6000 to fix Jim Dandy's botch job from the previous "repair". He then said they could line the whole thing, but they would have to dig several other holes and it would cost 2-3000 per hole! (We are up to about $26k at this point) All-in-all, he was gone in under 10 min and has not returned any emails inquiring about an official estimate, nor did I receive an official estimate on-site, snail mail, or email. My initial reaction when he showed up was good, as he was the ONLY sewer service company who has shown up with a proper sewer line diagram for the house from the city. To say the least, I was very hopeful to work with them. I'm not sure if they are just busy or if this is how they always do business, but they seem to be dropping the ball from the get-go. It's been almost 2 weeks now without a word. *shrug* read more

Metropolitan Sewer Service saved us from a huge unnecessary expense! We had hired another company to add a clean out access pipe to the main sewer line. That other company made a video of the main sewer line and then used the video to try to convince us to add a liner. We paid $8,000 for the first job. The (nameless) other company quoted $13,000 for the second job. We told them we wanted to get another bid. Then they pressured us, saying they would be filling up the excavation hole the next day if we did not accept their bid and took the video of the sewer line with them when they left for the day! We quickly called other plumbing companies and, very fortunately,one of those we called was Metropolitan Sewer Service. They came immediately. Without charge, they made another video of the sewer line and showed us that the pipe was completely normal. Saving us from a completely unnecessary $13,000 job. Thank you Metropolitan Sewer Service! read more

Unbelievable service, employees, and the supervisor, Parnell is a gem. I am a real estate broker who deals with sewer systems all the time when either my buyer is buying or the seller is selling and there is a sewer scope. Most recently, I have used Metropolitan Sewer Service. On both of the jobs I have been involved with, Metropolitan stayed with their bid amount even though they ran into additional problems. I cannot say enough nice things about them. Their employees are polite and explain things as they go along, and then clean up after themselves. You would not know they had been there. THE BEST. Shirley Kinzer Seattle Real Estate Properties, Inc. 206-696-4200 read more

We had a major job, we knew it would be expensive. We had several bids, and we chose Metropolitan. I honestly can tell you their experience, work ethic, and value are beyond compare. We got their number from friends that are real estate agents and contractors and they would not even recommend any other company. We had Patrick and Scott work on the sewer but honestly the company is run so well that you cannot go wrong. Darnell bid the job he might be the owner, very honest and professional. I will never need them again in this house, it is good to go for another 50 years, but if you need to have your sewer repaired, you will not go wrong with this company. read more

Guy came out, took a bunch of photos, said he would send a quote, never heard from him again.

I've waited to write this review, thinking I'd get a call back to work with us on the damage they did to our bathroom for a clean-out call. First off, the technician who came was already irritated from his prior call. It was obvious how frustrated he was, as he was grunting and breathing heavy over the 4 hours he was trying to snake our drain. There was little to no communication with us over this time period. My husband went downstairs to check on him at one point, and he was told that he can't talk while he's doing this work. Well, after 4 hours and $400 later, we still had a backup, damaged drywall, and were told the boss would call us to schedule a call the next day, since he realized we were out of service. No call...all weekend. First thing Monday, Parnell called and apologized...phones weren't transferred to proper person over the weekend. OK. Things happen. He offered to do the work at a discount, but it's hard having faith in a company that you've had nothing but bad experiences with. We opted to use another company for the repair. I have since called and emailed multiple times to talk about the damage. No response. read more

Great company, great service, great value! Our main line backed-up into the basement, we had to call an emergency plumber to get water to start flowing again. Turns out, there was a break in the main line, about 4ft out from our house. The emergency plumber quoted us over $4000 to fix the break! I called a couple more companies when I came across Metropolitan Sewer, they were quick to come out and give us a quote (in fact, they were a little early for their schedule time slot), very friendly and definitely knew what they were talking about. Their quote was less than half the quote from the other guys! I was especially concerned because the break was very close to our Japanese Maple tree and I really did not want the tree to get hurt. The other companies (including the original plumbers) did not seem to care about the tree. I was about ready to dig it up myself! Metropolitan Sewer was very understanding about the tree and said they would work around it. Metropolitan Sewer did a great job! You can hardly tell they dug a huge hole in our front yard, the ground looked so undisturbed! I will always recommend these guys to our friends, family and neighbors now! read more

Call these guys first for any sewer needs. Knowledgeable at a more than fair price. I've been a customer for 15 years.

We had a massive job- 3 houses that run into one line to the city. The city was forcing a repair of our lines due to a small sink hole on one of the properties. Parnell came in with a better price than two other companies. His crew was so fast- Hand dug ~8 huge holes in maybe a day and 1/2. The guys were really nice, professional, and kept me informed and able to use our plumbing most of the day and every night. In 2 weeks the entire job is done- 3 houses completely cured of 100 year old sewer lines. All runs were lined or burst from each house all the way to the city line in the middle of the street. And they just left my yard raked and tidy better than it looked before. HUGE thanks to the crew for their excellent work! read more

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I had a sewer scan done when I was buying my 1940s Ballard house, so I knew I should have that side sewer replaced soon after moving in. I contacted 4 companies for estimates. The quickest to respond was Parnell at Metropolitan Sewer. He sent me a PDF of the estimate the same day I made the request. I found out later that much of the information regarding my sewer (maps detailing where it comes out of the house, goes out to the street, the lengths and the depths) is available on line from King County. For the other companies I had to set up times to meet people for estimates. One of the other companies was going to bring some kind of digging machine and said we'd need set aside parking on the street, etc.. Also, as the sewer came out of the back of the house, one of the holes that needed to be dug was under my deck. One guy said I would have to hire carpenters to remove sections of my deck before digging, and another guy said they would remove and replace portions of the deck themselves. Parnell at Metropolitan said that they use shovels not machines, and could get under the deck and dig and get it done without messing with my deck at all. So with the quickest, simplest estimate and the easiest solution I went with Metropolitan. Metropolitan was fast and clean, and 3 days later the job was done. Upon completion Parnell said I should let him know if the ground sunk where the holes had been dug, and if so, they'd come out fill in those spots. At the time I was not concerned, but after a stretch of a lot of rain I did find that the ground indeed did sink down where those holes were dug. I got in touch with Parnell, and sure enough, Metropolitan came back out and filled in those areas. I highly recommend Parnell and Metropolitan Sewer for your side sewer replacement project. read more

Parnell and his crew repaired my broken sewer line. He responds quickly, has good prices and good work. Highly recommend!

I had a section of my side sewer replaced in 2016 by Metropolitan for a very reasonable rate. A year and a half later I was starting to have issues with it. I called Parnell who agreed to come out and have a look at it. After some discussion he agreed to excavate and inspect/modify the work they had done. This was done at no additional charge even though technically it was out of warranty. In my opinion, this is what professionalism is all about. A first-class operation in my book! read more

Ultimately, I did need to do the large repair and Metro Sewer did it quickly and at a much lower cost than originally expected! I recommend them any chance I get. read more

I thought I had a problem with my 100 year-old sewer. Another company was hydro-jetting the slow-to-empty storm drain, and forced raw sewage into my basement. They charged me $2k, were freaked out, said that I had a big problem, and wanted to dig out a side sewer clean-out and replace the pipe. I asked Parnell to give me a second opinion, and he scoped my whole system, and found no blockages. He saved me a lot of worry and cost, and I was able to get a partial refund. And, he didn't charge me a penny. I was so relieved! read more

I recently purchased a house with a sewer scope inspection. The report showed that the side sewer line had a blockage 8' from the house (4' deep). Fortunately, the sewer line was not backed up and I had time to do the repair. As such, I contacted several contractors and found Metropolitan Sewer to be the most thorough in their proposal and the least expensive (nearly $1K less than the highest bid). Their workers showed up at the job site as agreed upon and, if they could not make it on time, they will call me in advance and let me know. They did the job in four steps/visits: 1) Dig up the dirt to expose the broken sewer pipe. 2) Replace the broken piece with PVC pipe and a cleanout riser to surface grade. 3) Obtain approval from the City inspector for the repair work. (a video inspection of the remaining side sewer was also performed during this visit in order to give me 'a peace of mind') 4) Perform (again) a video inspection of the remaining side sewer line and record it on a thumb drive, and back-fill the pit and restore the lawn to its original condition. Parnell (one of the owners) came and did the last two steps himself. And I was quite impressed by his knowledge and professionalism. read more

I am a real estate agent and I use Metropolitan Sewer frequently for bids as well as refer them to my customers for sewer work. They consistently come in lower than the competition and their service and response time is far superior. I wish I didn't have to deal with so many broken sewer lines but when I do I am happy to be able to call these guys. Ask for Jason or Parnell. read more

My problem was water leeching through my foundation into my basement after heavy rains. I went through almost two years of short lived "solutions" that didn't stick before realizing my 90 year old side sewer pipes needed to be completely replaced. The need was greatest adjacent to my house but I elected to install new pipe all the way to the city main. THE GOOD: I was surprised with the variety of costs and solutions I was offered. Metropolitan seemed to visualize the reality of the problem most accurately - always the best place to begin - and propose the most efficient solution. They also had the best price, though not by a large margin over the closest competitor. The exact job solution specs were not the same among any of the 4 bids I received; each was different and to a degree that surprised me. It was Metropolitan's combination of problem assessment, efficient solution and price that caused me to hire them. THE BAD: Metropolitan Sewer does suffer from a bit of "Contractors Disease" which means to me: Get in, get paid and get out as fast as possible. The last 5% of the job may never get done. My sidewalk was necessarily excavated and closed to foot traffic and Metropolitan has yet to come back to "reopen" it for use. I moved their "sidewalk closed" signs and orange cones, etc. onto my grass where they still sit. The forms around their concrete sidewalk work are still in place. It has now been two weeks as I write. 10/8/13: After posting this review the "sidewalk closed" materials disappeared from my lawn but no repairs have been made to the portion of my landscape border they threw away nor have I been contacted by them. I am now beginning the process of trying to get them to come back and repair their damage. I took a bucket and filled it with rocks and concrete chunks to get them out of the lawn so I could mow the grass. A section of granite "bricks" and rubber border between my lawn and landscaping was removed in the excavation process. The granite "bricks" and rubber border were thrown away and not replaced. Parnell told me over the phone he "would take care of all that" but it has been two weeks and no word. The grass itself looks like a broken up grass profile of the Hunchback of Notre Dame - after he jumped from the bell tower. Jason and Parnell are the two owners, I believe. I met Jason briefly on site once, where he first eyeballed the job. He later explained to me how I could upload existing video to YouTube where he could examine it. The bid came by email after he examined my video. I've spoken to both of them by phone several times but never saw Jason again and have never seen Parnell. I don't know if either came to the site again. I'm not sure how much of what is discussed on the phone with either of them makes it into the brains of the guys who are actually doing the work. However, I would hire them again but be slower to pay, and only after EVERYTHING was done to my satisfaction. read more

I was having trouble with one of the large plumbing companies in the area attempting to charge an excessive amount for a sewer repair and called Metropolitan based on a referral. Parnell came out within a couple of hours and gave me a very reasonable quote. His team showed up early the next morning and had the repair complete in less than an hour. The permit was secured and the inspector indicated a job well done. Problem solved for less than half what the large company was trying to charge! read more

They were recommended to me. We made an appt for them to come out. Showed up on motorcycles on the wrong day. Tried again and they never showed up. Maybe they are doing better now? read more

These guys are GREAT. I had an issue where my toilet wasn't flushing and water was coming up through my bathtub drain. I called a plumber and described the issue, but he told me I needed to call a sewer company. I found Metropolitan Sewer Service on Yelp with good reviews and gave them a call. They came out (Jason and another person), spent about 30 minutes trying to figure out the problem, only to find out it was a plumbing issue with the pump. They referred me to a good plumber and told me they wouldn't charge me for the visit since they didn't fix anything. Other companies I called include a $50 fee just for coming out to the house, plus a rate for each quarter-hour of time they spend. Metropolitan Sewer charges for the work they actually do, and not the length of time it takes them. If I ever do have a sewer problem, I will definitely call these guys!! read more

On a recommendation, we called Metropolitan to come out and hopefully fix our clogged/slow draining side sewer. I called and they were able to schedule someone to come out the next morning, which was great. Our personable technician, Nick, showed up on time and provided helpful commentary as he expertly scoped our sewer. Turns out we have a lot of gravel and rocks down there - no wonder repeated snaking never worked! He recommended we have the pipe jetted - equipment unfortunately Metropolitan doesn't possess (which is why one star taken off). Nick also outlined the possible problems our 75-year-old concrete pipe might experience and recommended a plan of action, including followup with them to make sure our problem is solved. Nick spray painted the two major trouble spots he'd encountered and left us a copy of the video, which should be helpful for getting further estimates for the jetting. Although I wish Metropolitan had been able to do the entire job, I think the video is the best $200 we've spent so far on our problem. read more

My insurance company sent their plumber to check out my toilet, which was backing up. That plumber said the sewer line needed to be re-dug and that the work wouldn't be covered by my insurance but that he could do it for $9k. I said no and called Metropolitan. Parnell answered the phone and came out in an hour to view the situation. He said he could get one of his guys to try clearing the sewer line out with blades. He said if it didn't work, they wouldn't charge us. He guessed that Metropolitan could do the work that the first plumber had described for approx $2.5k. Wow! A lot cheaper The next day Parnell and his guy both came by. They had called ahead to let us know that the last job was taking more time which I really appreciated. They bladed the sewer and solved the problem in about 20 minutes and saved me a bucketload of money! They were professional, helpful, communicative, tidy and clean. read more

I manage property and have used Metropolitan several times. The last was two days ago and once again I have a job that was done quickly, correctly and affordably. The best part of it was that tenants called on a Sunday night that they had sewage in the basement. Parnell and Jason were there on Monday morning just hours after my call and they cameraed the line, and routed out the roots from the broken clay drain. Happy tenants! Happy landlord! We are going to replace the old drain at a price that the owner is happy with too! read more

I contacted them on the phone for estimate of side sewer replacement. Some sewer services would not even return the call. Some howled how busy they were and I would be lucky to get anybody to do the job. They came in with a competitive bid. They did not give me the run around and added possibilities like some of their competitors. They gave me a date, they were very professional, right on time, did a great job, cleaned up after themselves, and everything looks like they were never there. I highly recommend them and would use them again in a split second. Thanks to Parnell, Jason and Scott. You guys are the best. read more

Metropolitan Sewer come highly recommended for sewer/pipe/flood issues. They correctly diagnosed the problem, knew how to solve it, worked with us while we worked with the city council on the issue providing reports and advice. They are reasonably priced and very reliable and helpful. Problem diagnosed, solved and remedied so we never have to suffer the flooding of our home with city sewage and storm water ever again! read more

Just when I gave up all hope that honest businesses DO exist out there, I found Metropolitan Sewer. Dennis came out with really short notice, and gave me an HONEST appraisal about what was going on - Some other plumber/sewer service could really have stuck it to us. We have not had work done yet, but just could not wait to give a shout out here, and a well deserved 5-star rating for service! read more

I highly recommend this team for your side sewage issues. I've had them clear three blockages (one my fault!) and two spot repairs on broken pipes. The last experience has prompted me to write this as it was a classic scenario of one company wanting to charge $6k and Metropolitan charging $2.7k. Upon cleaning one of the blockages Metropolitan identified a broken pipe approx 4 feet from from house and potentially under a concrete path. Dennis informed me that it needed attention soon. I couldn't really afford it at the time so I waited and sure enough it backed up again, about a year later. I had Metropolitan come and clear it out with a view to repair and the quote was $2.7k, and I was only charged half price for the clear out! But I thought I'd get another quote and sure enough I was told the concrete path would definitely have to come up and the charge was $6k! So rather than a third quote I had Parnell (owner) come and evaluate his colleges first quote, I was concerned that the price would change if he had to dig up the path, but he assured me that his quote was guaranteed and if they had to break concrete then that would be his teams problem and not mine. Sure enough he had a team there at 8am the next day and they were done within a few hours, they left the hole covered over night until city inspection was complete and put everything back exactly how they found it. They scoped out the rest of the line put in a clear out and sent me a copy of report and permit. I think Metropolitan Sewer offer a great service. Affordable pricing which gives me the confidence to call them again and trust them. Friendly crews who are polite and hard working and communicate well. read more

This company came highly recommended from several friends and neighbors. They replaced our collapsed sewer ilne within 3 days and cleaned up our yard so it looked better than when they started. The crew that came were incredibly nice, polite and good at what they do. I highly recommend you call them if you are having trouble with your sewer. I am a real estate agent and will recommend them to all my clients wihout hesitation. read more

I don't want to tarnish their work reputation, they may be very good at what they do. I didn't hire them. They've been working across the street from my house for several weeks on a sewer job and the workers are extremely loud and raucous; lots of yelling and laughing and kind of crude stories that I can hear even through my closed door/windows. They also leave a lot of mud and dirt behind on the sidewalks for me to wash off. I know I sound like the crabby lady down the street--and maybe I am? But I just think if a large crew of workers are going to be in a neighborhood for an extended period of time they should be more aware of the neighbors, and also clean up better when they leave for the day. End of cranky complaint. read more

Very impressive -- My house gutters drain into underground pipes and water wasn't draining from the gutters. Parnell came to check the problem and quickly found that the blockages weren't underground, but in the downspouts of the gutters. Thus it's now a simple job for a gutter company and no work for Parnell. When I do need underground work done, I'll definitely come back to Metropolitan. read more