Back again to find a new person at the front desk David, this young gentlemen actually walked…read moreoutside to my vehicle while I was waiting for my husband to arrive. He inquired as to what he could help me with, I indicated my husband was on his way up to speak with him, and I was just waiting for him. I left a previous review but I did not know how to update the last review. Previously, our vehicle was still under an extended warranty that we purchased for our Cadillac ATS. The owner of A1 had his brother who I believe his name was Sam and a different Front Desk person whose name I cannot remember unfortunately look at my extended warranty paperwork after the diagnose came back of needing a new transmission. In addition to that I had communication issues, ie check engine light would randomly come on and then go off as well as a couple other - indicator lights. The transmission was completely replaced, and because it was under the extended warranty, they were able to get it covered from some company. There was no fee for a deductible to us. The Cadillac ATS is no longer manufactured and was not being manufactured when we purchased it. One of the reasons was the slipping in the transmission. They had to bring in a specialist mechanic to figure out why the different sensors were going off for no reason. I no longer get the check engine light. Fast forward to approximately two weeks ago my husband mentioned that there was something leaking out of the rear of my vehicle on our garage floor. So we took it back up to A1 quality they indicated it was the rear differential that needed to be replaced. We were discussing the possibility of a rebuilt differential however, they do not make rebuilt differentials for our model Cadillac ATS. My husband and I debated whether or not it was worth putting that money into a vehicle based on the age of it. Due to the fact that it now has a brand new transmission and overall seems to be running well. We were going to move forward with the repair. On the way to the shop to drop it off randomly my heater was not working in it. When I dropped it off, I explained to Dave that we needed to find out what the issue was with the heater and how much that repair would be prior to moving forward with the rear differential replacement. After they connected it to their machines and had their head mechanic Mike look at it. Dave passed on the information that it is a communication issue. They believe they have it working now, so we moved forward with replacing the rear differential. Our goal is to get a few more years out of it, and then we will be trading it in on a newer model. These repairs were worthwhile in our opinion based on the fact that the mileage is only 70,000. Time will tell if we made the right decision. However, we found that Dave was communicating through the entire process and updating us before we had to contact him every time. This was a pleasant surprise. The rear differential was repaired in one day and we were able to pick it up the same day. I can always speak to our personal experience with Dave, the owner as well as his mechanics when I say that they have treated us really well! All businesses need to make money to survive and we understand this. It is really nice to have some old-fashioned customer service. There is a warranty on the transmission work that they did as well as a warranty on the rear differential being replaced. I also asked Dave if we sell the vehicle do those warranties go forward to the new owner and he indicated that they did‼ No one is happy when their vehicle breaks down and it is additional money that you did not budget for but it is nice when the experience seems to be direct and honest.

Shameful, Sad, and nothing short of disrespectful. A vehicle looking to be serviced was nothing…read moreshort of a botched surgery. DAVE, the "manager" who wont take NO as an answer, is a snake oil salesman. Brought into service, with no avail. Failed diagnoses, resulting into a new trans. I decided to scrap the vehicle. For days I received heckeling calls and voicemails, again confirming the car was junk. DAVE reassured me that multiple repairs, as well as a $4000 trans would be provided, and the phone calls would stop. I advised DAVE, that wouldn't be necessary. Yet Dave called and harassed daily about making the sale. Eventually, I agreed on the sake of my family. ONLY if I signed his 3rd party transaction for a transmission. SINCE it wasn't my vehicle, my special needs brother took it in my place, since I was guaranteed such courtesy. FAST FORWARD, the program I applied for involved such an outrageous interest that it would cripple my family. $6500 for a $4000 transmission if not paid in 90 days.. I reached back out to DAVE, only to find disrespect, disgust, and blasphemy as if it were my fault to make such a commitment on a vehicle my brother almost had in his grasp. DO BETTER A2 TRANS.

we took my 2009 ford Taurus here for a transmission service and tire rotation on Saturday morning…read moreand got it back Saturday afternoon!!! the Gentleman Chad and Vince took fantastic care of me and made feel part of the family, I will mos definitely be back

Don't ever go took 1 month to get to my truck lost my key and rushed me off the property. I have…read moremore work to do and it will never be there.

I had such a good experience at The Brothers Auto Center! I had spent almost two hours trying to…read moreget rusted screws off to change out my license plate by myself the night before, and it was done within 2 minutes when I took it in this morning. I was able to make it to work in time, and he didn't even charge me. I really appreciate the kind and quick service!

John is an honest guy who worked with me. We had our issues but he made it right. It's nice to see…read morea man like this. I recommend you use him

Very friendly people that work there. They didn't try to overcharge and fixed my car so fast and…read moredidn't cost as much as I thought it would!!!! Found a permanent mechanic!

Dude has a shitty attitude. Tried to call to get a quote and talked to me like I was an idiot then…read moreproceeded to hang up on me.

after having my truck in three times first time to have my cv joints replaced after picking it up I…read morenoticed another new noise after taking it back they couldn't detect the problem and then I was told the mechanic thinks it one thing but the owner needed to drive it to be sure I was told it was my lower control arms had the work done picked it up and heard another noise took it back and was told that my propeller shaft had them do the work and after picking it up and si far no more strange noises so after spending $2,532.52 I can honestly say I will never return to Alex's again

Great service! honest, fast, and fairly priced. My car runs better than ever highly recommend this…read moreshop.

I have no idea why anyone would give this place less than 5 stars. We started working with Curts…read moreback in 2011. They serviced our trucks and vans for my husband's Pest Control company. They were always so efficient and fair. Fast forward to about 2021 the Maintenance company I run decided to add some trucks on the road. We started working with them again as needed and they are still always fair and always quick. No they are not the cheapest but time is valuable. Brought one of our trucks in for a busted exhaust pipe yesterday and they had it done the same day. You don't see that at mechanic shops. I highly recommend them. Katey - Pest Arrest and AG Management.

To update a 2 star review, now just one star. I found out some things they said about my car are…read morenot true.

If your car so much as THINKS about making a weird noise, this is where you take it. The mechanics…read moreare absolute wizards -- the kind that can hear a faint rattle from 40 feet away and diagnose it before the hood's even open. The manager runs that shop like the Navy SEALs of auto repair and refuses to let anything less than perfection leave the garage. Pricing? Shockingly fair. Like "wait... that's it?" fair. No shady upsells, no mysterious "necessary" repairs that magically appear out of nowhere. Just honest work from people who actually know what they're doing. And the owner? An absolute legend. The kind of person who probably shakes hands like a movie character and remembers your name, your car, and your dog's birthday. If trust issues had a cure, it'd be this shop.

These guys are great. They provide details and pictures of everything that needs to be done, advise…read morewhat can wait but what needs to happen. Decently priced and extremely quick even when theyre busy. I have had them service both my vehicles and recommend them to everyone

My go to car place in Troy! So friendly! So helpful! They are also very good at what they do…read more Offers you discounts on products and oil changes even without you ask. Value is one of the best in town! All the people there greet you with a smile. Waiting area is nice and clean. But they provide rides to drop you off and pick you back up as well! My battery was having issues and they were able to fit me in right away. Really appreciate everything they've done! Highly recommend!

Hey guys! I went to…read moreautopro back in June. I went in for a battery cause I knew I needed one. First the sales front desk staff are absolutely great at their job! That is was gets you. They told me I had a leaking valve cover on my engine. Even though I brought my car there for an oil change 1 month prior. Never been serviced by anyone else than the Chevy Dealer so I thought this was very worrying that this was not caught nor had I been told at the oil change that this was a problem. Weirdly that oil change was given for free as a 2 for 1 deal since I went in with my significant other. I decided to ignore them and just watch the oil. Went to get my next oil change back at the dealership and they actually said ABSOLUTELY NOTHING was wrong other than some air filters. Very odd! Anyways watch out for their additional recommendations. Also check their work. -Dr. Fuentes Hey guys! I went to autopro back in June. I went in for a battery cause I knew I needed one. First the sales front desk staff are absolutely great at their job! That is was gets you. They told me I had a leaking valve cover on my engine. Even though I brought my car there for an oil change 1 month prior. Never been serviced by anyone else than the Chevy Dealer so I thought this was very worrying that this was not caught nor had I been told at the oil change that this was a problem. Weirdly that oil change was given for free as a 2 for 1 deal since I went in with my significant other. I decided to ignore them and just watch the oil. Went to get my next oil change back at the dealership and they actually said ABSOLUTELY NOTHING was wrong other than some air filters. Very odd! Anyways watch out for their additional recommendations. Also check their work. -Dr. Fuentes