1. Miami Automotive

1. Miami Automotive

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North Miami Beach, FL

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Miami Automotive

5.0 (1 review)
Open • 9:30 am - 6:00 pm

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Nexcar

Nexcar

3.3
(19 reviews)

Just bought my car with Lopes!! Thank you so much for helping me get my first car…read more The process was easy and very transparent. Clean environment and communication was great. Would definitely recommend it.

I'm hoping I'm a one off situation and their customer service isn't always as bad as what I have…read moreexperienced. I'm also not one to typically leave a bad review but I'm hoping my situation can inform others of what they could experience when dealing with Nexcar. I purchased a vehicle from Nexcar and was able to pick it up on April 1st. I received a call the day before informing that the rear door sensor was faulty and that they wanted to fix it before I picked up. I had no issue with that and thought that was great customer service and appreciated the transparency. The seatbelt buckle was also missing the plastic casing. I was told that would be fixed as well. When I went to pick up the vehicle the seatbelt buckle was not fixed and was told I could call back and schedule a day to get it fixed (again no problem). When I was almost home (I'm about 45 mins away) the rear door sensor came back on, the one they said they fixed. I reached out to the sales person who I had dealt with from the start and he said to bring it by but I explained I wanted to come back when the belt buckle came in so my commute was more efficient. He said no problem and he would let me know when the part comes in. About a week later, no follow up was returned from Nexcar. I reached back out and the same story of "let me follow up" was made. Another week went by....no update from Nexcar. Followed up once more and again nothing. A few more days go by and he informed by the sales person that he was out of the country and that he was sorry for the delay and that he no longer works at Nexcar. He gave me the number to the mechanic and I reached out to him. No answer, so I texted him my situation and got no response. I then reach out to Nexcar's general number to see if someone else can assist. I finally get a hold of someone and he told me that before I bring the vehicle in that he would gather some information from his peers, look over the schedule, and would get back to me in a few hours. 2 days went by and nothing. So, again, I'm reaching back out to Nexcar and got a hold of someone completely new. Had to explain to them basically everything I mentioned above only for him to tell me to reach out to the mechanic ( yea, the one I mentioned early who never responded to me). I called the mechanic, left a voicemail, to then get a return text asking for a picture of the VIN. I sent a picture and got no response. Today's date is May 10th. Over a month of Nexcar just ghosting me. Extremely poor customer service on their end and in my opinion, they are purposefully not getting back to me. There is no way a business "just forgets" to get back to someone. No follow up from anyone. This makes me wonder what else is wrong with the vehicle. Super sketchy. Don't buy from them.

Miami Automotive - usedcardealers - Updated July 2026

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