Booked a tour for an airboat ride in the Everglades. They say no cancellations/ refunds. I am good with that. We got out to the everglades and the airboat people cancelled the airboat rides due to rain storms and Thunderstorms. Even though a bus load of people returned to Miami Tours office, they will not offer refunds even though their vendor cancelled the tour. They wanted to rebook for another tour, which is not possible due to time restraints. When I checked in for the tour, their agent at the desk asked for $2 in cash for a tip for the driver. I can deal with that. BUT when we returned to the city from the cancelled tour, the driver held out a tip bucket and collected tips on his own. I would not recommend this company read more

We had an awesome experience with this tour. We booked the 3-for-1 Tour which includes  'The Miami Double Decker City Tour by Bus, Everglades Tour & Miami Boat Cruise Tour'. First, we got on the covered double decker taking us through the city to Everglades, hopped on an Airboat and explored the whole Everglades National Park, so fun! We then got on the Open Top Doube Decker bus as we explored Miami Beach making a stop in Little Havana. We then rode to Bayside Marketplace where we had 'break' so we used that hour to go have a nice lunch. We continued on the Boat Cruise exploring Biscayne Bay and Islands including the homes of the rich and famous. We felt like this tour was fantastic & worth it, literally an all-day tour and if you're with the right people, you will enjoy like we did! We even enjoyed the "ducking" down to avoid being hit by a tree branch when riding on the Open top deck lol. read more

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Incomprehensible tour guide who insisted on tips Then she tried to take people to a restaurant no one wanted to go to as well as other unnecessary stops She left us standing outside the bus for 10 minutes in the heat while she chatted inside the bus at Bayside Bus Bayside was late returning to the pickup spot leaving many people agitated. read more

From start to finish this tour was great. Ariel was a wonderful tour guide who was incredibly helpful. We booked the day before, for a total of $130 to take a double decked bus to key west, stay a few hours, do activities, have lunch and come back. Ariel was informative the entire time, and yes he does reiterate many times that you need to be back by the bus by 5:30 or they're leaving you behind. There's no excuse to miss the bus unless you want to stay in key west. Within the first hour we stoped for a little bite of breakfast considering you have to be at the location by 6am, for a 6:45 departure. After lunch we were off to the keys which felt like it took forever, lol. The drive was beautiful!! On the bus Ariel asks who wants to do activities such as snorkeling jet skiing, golf carts amongst other things. You let him know, you pay him, and once you get to Key West you're all set to go. I was mind blown that it was just him and how organized he was able to keep everything. We got to key west and we were all signed up for snorkeling!! Our snorkeling excursion was a blast, even though I got sea sick. The guys from the crew were awesome!!!! After snorkeling we had enough time to buy lunch, eat, buy some souvenirs and make it back to the bus in time. When we got back, close to 10pm we were dropped off i. Front of the original location and we tipped our driver. Please tip this man, he deserves all of that tip money. He's driving you to the keys which is almost a 4h drive, and back. It was insane to me that people weren't tiling be what he was so kind and so helpful. I'd boom through them again. read more

Giving ZERO STAR Because they left us in standing over hrs. N make all ppl spend money to call Uber This business SHOULD b CLOSE. SCAM ppls. Pls check rated b4 book. I've learn my mistakes. read more

***TRAVELER BEWARE*** Miami Tours will provide zero flexibility in rescheduling your tour. Instead, they will keep your money and smile rather than provide a credit for a future tour or make any other arrangements. read more

I implore you not to use this company. We booked in advance for the Sawgrass Mills trip. Website said 9:30 pick up from their HQ. we were there at 9:00 and were then told we had to wait until 10:00. Minibus finally left at 10:30, and hit traffic so arrived at SM just before midday. At that point we were told by the driver the only possible return time was 9 o'clock in the evening because the 5 o'clock bus was full. At no point during booking, paying or boarding were we told this in advance. There were 8 of us who were all angry with this situation and the driver just shrugged his shoulders and told us to take it up with Miami Tours. I then phoned their HQ several times throughout the day on behalf of the group - and was hung up on, told the manager would call (never did) and people pretended to just not be able to hear me. Had to take an Uber back in the end and I will be going in to attempt a refund. Very stressful day - again please do yourself a favour and avoid it. read more

Hello, I am reaching out to share my feedback that I had three days back while on a honeymoon vacation in Miami. I was staying at the royal palm hotel where I was sold this bus+boat trip and I was picked up in an empty bus from the hotel and then just two miles later, I was told to register myself at your office, while my wife kept waiting in the bus. The bus was fully sold and my wife was on the open top deck. As I went in to register and paid the balance payment to your staff, your staff was EXTREMELY sarcastic and very unprofessional. It immediately started raining extremely heavy suddenly and all the visitors from the top deck came down to find a seat on the ground level and my wife, fully drenched by now in the rain, was not left with any seat on the level 1 so she came out in the office and we asked about what next steps... Your staff went extremely berserk at me and said, I don't have a shirt of your size to offer to you to save you from the rain. If you want the trip, get on the bus now or the bus will leave without you. I was given 30 seconds to process this, get body shamed and harassed by some unprofessional, uneducated and probably ill behaved lady, followed by another gentleman, to be told about my size and that the level 1 is full and you cannot stand on the lwoer deck and only needs to sit in the rain and then they asked the bus to leave, and continued making fun of me and my wife, while we as tourists were seeking help and resolution. It was an extremely unpleasant experience, and I would almost go out of my way to write as many reviews as I can for your business and share this story with as many people as I can - because no one, in any shape or size, be ashamed and "RAIN OR SHINE BUS OPERATES" cannot be a threat, how your "trained" staff uses that to their advantage. I would appreciate, if anyone in your business, who has some sense of professional behavior gets hold of this feedback and responds back in a more professional tone. read more

lied about pickup. had to uber back to hotel...stops were not interesting or informative. said bayside stop one hour. later found out 1 1/2 hours and still didn't show. don't waste money. we are cancelling credit card statement read more

Horrible your in scorching heat. Buses are NOT air condition. It's outrageous and disgusting. read more

Our tour guide Abel was great. He was very knowledgeable giving us facts about Miami. read more

Miami Tours - Bus Tours Near Me - Miami Beach, Florida

We booked the Everglades tour 3 months before our trip & was told to book online for a savings & was told it was $30 but came up $38, they said they would adjust it when we arrived & payment wasn't due till then. NEVER did they say it was CASH only!!!! They said they hold luggage since we were coming from our cruise. We arrived & come to find out they said our reservations was full & we had to take the next tour at 1. Hmm we had a reservation confrontation number... Then they sold us a bus & boat package since we had 4 hours till the next tour. I wasn't happy then we went to pay & they only take CASH... omg we were getting stressed, we just paid $40 for a Uber & to deal with all this was frustrating. When they gave me my change & tried to short me $15 & give me $2 I called them out & they said they didn't have change. Hmm but they only took cash & after we left I realized they didn't adjust my credit for the early booking as well! Then gave them our Luggage & guess what ??? They said the girl called in sick & couldn't hold our luggage... then charged us $40 & took it to a luggage storage because they said they will be closed when we returned. No we are running late for the next tour & we payed cash & they wouldn't refund us the money. Rrr We were stressed the whole time. It was us & another family & they took us to the bus & it left 5 minutes early. They had to get a shuttle to get us & meet the bus 20 minutes we missed. The other family just walked away. The way they make the email confirmation & web site look legit. But it's all a scam in my opinion!! I had to put in the address & try to find them to do a review. Thank GOD we got our luggage but was stressing the whole time. Lesson learned ALWAYS CHECK REVIEWS FIRST . read more

This was the absolute worst booking I have ever done. Cash only scam left hour late and got the Everglades and couldn't even get on the boat. Spent 6 hours waiting around and waisted money. Got back to where we left and the wanted us to catch a bus back to our hotel! This for the one on lincoln ave read more

DO NOT WASTE YOUR MONEY!!! This place is a scam. They make you pay cash and dont provide the service you pay for and then refuse to refund you. We paid for the everglades tour and we were taken in a bus that didn't have Ac. It was a horrible ride. When we arrived we had to wait for an hr because of the weather and then we're told it was canceled and we would get taken care of back at the office. They refused to refund us after wasting our day and time. Book elsewhere its not worth it. Save yourself the head ache. read more

The tour guide on the bus and marketing tours outside the business were nice. The people at the counters inside weren't rude by any means but definitely much less personable. We decided on the boat tour. I'd say for the price, it's okay. But what I thought would be a 3 hour event max with travel included turned out to be 5+ hours with literally 3 hours of it waiting for the fxcking bus to pick us up. They told us to be at their store at 1. So we showed up a bit early at 12:45, but the bus for us didn't show up until 1:40. Not to mention that directions for which bus and where to line up for it was extremely unclear. Now, we are waiting at a pick up spot, where we told there is a bus every hour until 7:30 for pick up back to the store. If you have serious time to kill, pay the cash and go for it. If you're trying to make it a quick thing or anything but a whole day endeavor, pass it up. Drive or Uber directly to Bayside Marketplace and book a tour right off the docks. UPDATE: Called them to find out when the next bus is and they told us 5:30. We have been waiting since 4. It's now 4:53 and we have decided to wait for the city bus to take us back to Miami Beach. Not going to chance sitting and waiting for a potentially full bus who could deny us a ride back. read more

Do not make the same mistake I and others have made. Ask yourself, why is it cash only? Any real business has credit or debit payments. Everyones answer to any problem is "talk to the main office". They are quick to tell you no refunds. They rush you through every tour. Shady for an area like Miami Beach, come on!! You would do better riding around in a group uber. All you're paying for is gas anyway, Boat, bus, or Airboat !! read more

What a great tour we had to Little Havana, South Beach (Beautiful Art Deco buildings), and to Miami's graffiti art district in Wynwood. Outstanding! Ignacio was our tour guide and he was so familiar with the locals and with the city's history. It was a 4 hour tour and it seriously flew by because of all we saw, the locals you meet, the fantastic food we tried. Highly recommend this tour if it's your first time visiting Miami and if you are lucky to have Ignacio as your tour guide, you have hit the jackpot!!! read more

Miami Tours - Art work from local artist in Wynwood, Miami. - Bus Tours Near Me - Miami Beach, Florida

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Driven into danger! The tour went great until after Little Havana. The driver drove the bus into an active shooting situation in Wynnwood. The tour guide said there is a police situation ahead of us about 15 minutes before we got there, but they continued to drive us towards the town. When we got to the shooting area we sat in traffic for 45 minutes and they cancelled the rest of our stops. Because we were running behind to get where we needed to be, the driver started driving into oncoming traffic and driving irradiated to make up time almost causing an on-coming and side-impact collision. During this time we had little information from the tour but when we were finally at the last stop we were reminded many times about tipping. Pictures are from the live news shooting and where we were. read more

Miami Tours - Live Shooting - Bus Tours Near Me - Miami Beach, Florida

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Don't waste your money! Avoid booking a tour with Miamitours.com; they're service is horrendous! At the start of our trip an assumed employee of the company ( he wore nothing that identified him as an employee of Miamitours) riding on the bus instructed the bus driver to pull over in front of a Burger King. This employee had the audacity to grab a meal from Burger King while passengers waited on the bus in 90 degree temperature. This caused confusion among passengers because he never informed passengers of his intent to grab a meal. This same employee also made a stop at a local store to grab a soda and again while passengers waited on the bus confused about the employee's behavior. This company is also very disorganized. When we arrived at their office, there were large groups of customers waiting to be assigned a tour bus; they also appeared frustrated and confused. To the top tothetop992002@yahoo.com read more

Paid, showed up, spent $53 on parking, and then could not go on the half day day tour and cruise because my daughter's wheelchair would not fit in their accessible position. Was told the chair was bigger than normal. Not true, 7.3 million of these chairs were sold in 2023 and is the biggest manufactured wheelchair in the world for wheelchair bound people. Refund is in question. Anyway, the bus was dirty inside and looked like it was never cleaned or properly maintained. Would not recommend for anyone. read more

HORRIBLE COMPANY! They left 27 people stranded for over an hour in the hot sun. Many people that were on the bus tour called multiple times while we were waiting and they kept saying the bus would arrive in 5 minutes. LATER, after over an hour of waiting in the sun, they tried to tell us the bus had come but we missed it. NO WAY the entire bus that got off the boat missed the bus! They were late picking us up to our previous stop (which was a horrible 40 min stop at a place with just 3 food trucks), made us run to the boat and then never showed up. The people that work at the office and would pick up the phone were so rude. They rolled their eyes or spoke over us while we tried to explain what happened. People from our group MISSED the Everglades tour they had paid for and they REFUSED to give them their money back! How are you going to charge people for something they never received?! I am 7 1/2 months pregnant. I had to wait for an hour in the sun. I had not eaten or drank water in hours. The staff could care less. When we would call they would hang up the phone. DO NOT USE THIS COMPANY IN MIAMI UNLESS YOU WANT TO BE MISERABLE!!! read more

I'm permanently disabled and pleaded to use a bathroom. Walking is difficult. The staff would Not allow me to use their bathroom. Instead I was forced to walk down the street to a restaurant. Very rude read more

Scam. Booked through Viator. Get here and they have a mandatory 2$ per person cash only fee. Had to go get cash before we could go on tour. I pulled up in Viator and nothing mentioned about a service charge fee which if disclosed I'm fine with paying. Guy said manger makes them do it and he had to explain this all day long to people complaining about it. read more

Nothing short of a nightmare. First off they left us waiting for an hour in Miami's summer heat.!Then, to make matters worse, they jeopardized the safety of around 100 passengers and the driver by subjecting us to a stifling two-hour journey without air conditioning. This resulted in multiple passengers requiring medical assistance. The tour itself was a complete disappointment, failing to deliver on any of the promised experiences. Despite complaints from everyone on the bus, they adamantly refused refunds, further cementing their reputation as a scam operation. To add insult to injury, they only accept cash payments, likely to evade refund requests through banks. This is not just a rip-off; they're a danger to your well-being. read more

I don't know why all the negative reviews, but I went to the Everglades tour today and it was a blast! A lot of fun. A must see if your in Miami. The tour guides were also pleasurable and informative. Thank you! read more

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We did a 1 hour Segway tour with Tony!! He was amazing and so was the tour. He was so engaged and safety conscious! Great teacher for first time riders!! We rode on ocean drive which was closed off to traffic so we had the full road to ride on He took us to all the touristy locations... all the way to the end of the island - south pointe park. He gave us time to take pictures!! He truly made it an amazing experience. Thanks Tony read more

horrible!!! never ever go here! bus was super over crowded ppl fought to be on the top then when it started raining they had ppl come down and squeeze in the bottom, kids were getting smashed adults in other adults laps, driver was cussing and yelling. they said they were taking us to little cuba but to be careful because it is known for bad human trafficking and then ask us to get off the bus and walk to their little pub and have a drink. driver left ppl on the bus in the middle of a place known for human trafficking? then tried to sell ponchos he bought at the dollar store for 5-10.00. bus kept making stops it was so bad to the point ppl were damanding to be taken back to where we bought our ticket the host argued and screamed at everyone and then ended up just leaving the bus. ppl on our bus called to complain at the store and let them know when we got back ppl were demanding refunds and wouldnt you know it when we got back it was locked up and closed. a 2 hours bus ride turned into almost 7 hours of hell. went the next day and tried to get a refund and they basically told us too bad and to kick rocks this place should be shut down scam artists at their finest!! read more

This places took us a (party of 16) to the everglades for a boat ride knowing there was a chance of lightning and not being able to get on the boat plus the bus was broken and no air conditioning (mid summer) and when we got back the the front office they refused to give us a refund for the day we wasted in Miami. never go there!! read more

Zero stars the bus was hot and didn't do are main activity they only do cash so they can scam you and no refund

Normally, I do not go somewhere if it has recent negative reviews. I wish I would've gone with my instinct. We made the reservation online only to find out that you do not pay until you get there. Which is fine however they do not tell you that it's cash only. While we were there, we asked two separate people if the buses had air-conditioning and they said yes. They flat out lied to our face. Our guide Natalia told us 10 minutes into the street tour that the bus did not have air conditioning and none of them do. Do not be fooled. However, the tour was just OK. It would've been more enjoyable if the tour guide would not try to sell tickets at every corner that we were stopped at. Everything the tour guide said was in English and in Spanish. I understand that they have to cater to different languages however, we were in a bus with only four people that spoke Spanish however they were speaking English on the bus. When they would speak to the tour guide, they spoke in Spanish . If you sit on the top, watch your heads, the trees are low and the guide does there best to warn you. However the guide that we had on our way back spoke zero English. He had to use his translater over the speaker to warn us which he did a couple of times. I added photos to show you. We also did the boat tour. The boat tour was amazing. However, don't get tripped into being told you want a free cruise and have to spend your entire time on the boat hearing about how they can sign you up for a timeshare that you have to show up to the following day. If you do, you will get a free cruise though. Also, when you get dropped off for the boat ride, make sure you do not enjoy any of the shops or Starbucks prior to departure or you may miss your boat and have to wait for the next one. We were not told this and we made our boat with only two minutes to spare. I hope this helps some of you with your decision. The bus tour I would give one star and the boat tour I would give three stars. read more

Miami Tours - Low trees wacking people. - Bus Tours Near Me - Miami Beach, Florida

I would give them 0 stars if I could. Total manipulation, misrepresentation and lies about what the Everglades National Park Tour is. It was for sure not the Everglades National Park, but Sawtooth Recreation Park. The entire trip is simply a 40 minute airboat ride (waiting in line for 30 minutes or more in the sun for the boat) with a very short, boring alligator "show" after. 5 hours of your day wasted for a 40 minute boat ride. And the shuttle back to our hotel left without us, so we could wait another hour for the next shuttle or take the trolley back. Terrible customer service, no refunds, only cash. read more

I thought it was very strange that I was not allowed to pay in advance online. When we got there their system was conveniently "down" and they could only take cash, and it had been down for a day or so. I asked why there was no email explaining this, and they just blankly stared back at us. But for your "convenience" there was an ATM right next to the counter read more

DO NOT USE THIS COMPANY FOR THE EVERGLADES. If you plan to go to the Everglades save yourself the headache and the money and take an Uber or Lyft there and enjoy one of the many wonderful airboat tours including Gator Park and Coopertown Air Boats among others. There is zero street parking near this place so you will most definitely be late for your appointment and they will leave without you. We were sitting on the bus waiting for our party that were desperately trying to find parking. The bus driver lied to us and told us to get off the bus and just catch the next bus. Not wanting to inconvenience the others we complied only to find out the next bus was not until 4 hours later and we would already be on our cruise ship by then. The front desk just shrugged their shoulders, disclaimed any connection to their own bus driver, and claimed no managers were on site despite it being a busy Saturday. We were out TWO HUNDRED DOLLARS because of their lack of professionalism and honesty. There are so many other companies to choose from in Miami, go with anyone else. read more

Thought I'd found a deal but forgot that you get what you pay for. Just ignore what they tell you they are providing. THIS IS WHAT WAS ADVERTISED: "Hop-On Hop-Off at any Miami Attractions with over 40 stops. ... Here below is a list of all Miami Attractions covered on this bus tour. -South Beach -Ocean Drive -Historic Art Deco District -Downtown Miami -Brickell -Coconut Grove -Little Havana -Calle Ocho -University of Miami -Biscayne Bay -Star Island -Watson Island -Hibiscus Island -Millionaires Row" THIS WAS REALITY. It's all a lie. I should have known something was up when they asked for cash payment. Here's what really happened: after boarding the double decker bus we took off for the highways where our guide pointed out various sites. We even drove over the bridge to key Biscayne where we promptly did a u-turn. Being on top of a tour bus on the highway is not a pleasant experience. We pulled up to our first stop in Little Havana where we were herded into a bar for a mojito which cost $12.74. Then herded into another shop for a sample of Cuban coffee. Definitely a highlight of the tour. We were admonished not to eat lunch in Little Havana as we would have lunch at our next stop. Back to the highways! Luckily I had a jacket with a hood and sunglasses to protect from the wind. Our guide repeatedly tells us this is the end of the tour. We were dropped off at Bayside Marketplace with notice of our return times. That was it! I really felt duped. DO NOT SIGN UP FOR THE HOP ON HOP OFF DOUBLE DECKER BUS TOUR WITH MIAMI TOURS. read more

We wanted to find a tour that was easy to locate and a tour that went to more than two locations. This tour goes to about 6 locations which includes: Miami Beach, Downtown, The Financial District, Coconut Grove, Coral Gables & Little Havana. We booked the bus tour along with the boat tour. I thought the tour was well worth the $70.00 for two people. The tour guide was informative, interactive and funny. Both tours lasted a nice length of time. The bus tour which includes walking around and exploring Little Havana. There you will be able to stop off and go to the restroom, have a mojito, Cuban coffee, buy trinkets, visit a cigar making factory and etc. this portion of the tour lasts a good 40 minutes. This was great. In the bus tour they provide information such a the history of the areas and will point out entertainers homes. We saw Venus Williams home and many more stars homes. The boat tour lasts about 1.5 hours. The boat is very nice and again very informative. You can purchase alcohol or juice or soda. The tour guide will show you all of the many houses on the waterfront that is owned by very famous people. Homes of Alicia Keyes, Will Smith, Shaq, Jennifer Lopez, and many, many more. The houses were spectacular. All in all, this tour is well worth the money and the customer service itself was very good. If you are in the market for a tour, this is a good way to go. They have about 4 different time to take the tour. We enjoyed and hope you do too as well. read more

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***SCAM*** BUYER BEWARE!!!! This is NOT a legitimate business. We booked a tour, bus never showed. Waited over an hour prior to the tour out front of the establishment and they told us the "bus already left" which was a lie as we were out front waiting for our "arrival time" based off our tickets. They got defensive, kicked us out of the establishment and yelled at us "no refund". Based off of the Google reviews 3.2 most reviewers stated they got scammed. The Better Business Bureau has 5 complaints against this company that states customers were scammed. I would NOT recommend using this company for tours unless you wish to throw away your money! read more

The service is so bad, I payed $40 for a luxurious trip but they end up kicking us out and didn't give us a refund I would not recommend this place read more

We had a great time. Someone on the street had asked us if we wanted to check out a tour of Miami we said why not. The lady who sold us the ticket inside Groovy's Pizza was really nice. She said for $40/each we get the a bus + celebrity home boat tour + a souvenir picture. Our bus tour host was really informative and funny. He gave us a lot of history of Miami. We saw a couple of celebrity homes. This is a double decker bus so you have to duck your head a lot lol. We stopped in Little Havana which had a lot of culture and history. Then they dropped us off at Bayside for the boat trip. The guide said we had 40 minutes to eat and recommended Largo's Bar and Grill since it was next to the bay but there's other food spots inside Bayside. Largo's was trash and I suggest anyone reading this DO NOT eat there. The food is subpar and overpriced and the service sucks (they got their own review). Try another restaurant or eat before you go on the tour. The boat tour was fun, you get to see A LOT of celebrity homes. I suggest you get in line early because the upper deck fills up fast. BEWARE the people on the cruise will try and sell you a timeshare. They did a raffle for a "free" trip. The only issue we had was the souvenir picture was not free we had to pay $20. When I mentioned it the photographer asked if I got a ticket/voucher so make sure to ask for that if its supposed to be included in your tour. read more

UNPROFESSIONAL! We ordered the tour online and for $30/each when it's normally $40/each. We were able to get picked up at our hotel and taken to the main station on Lincoln Road. So far, so good. Once we arrived at the station, the employees acted like they didn't want to help anyone. They were more interested in standing around, eating, or playing on their phones. When we were checked in, they gave us two stickers and didn't say a word. So I asked, "What's next? What do we do with these?" That's when she told us to get on the bus with the number she wrote on the stickers and to wear the stickers during the tour. Well, there wasn't a bus with the sticker number on it. We got on the first bus, and the tour guide (Nick?) was a little too lit. The bus inched ahead and a few people told the driver to wait because their grandmother got off to get paper towels and drinks (because it was so hot). He responded, "We're not leaving yet. Chill out. We're not retarded!" Really?! So once the tour was underway, it was pretty good. The tour guide told us when to duck so we didn't get slapped in the face with palm tree branches. He narrated the tour in English and Spanish. Once we got to Little Havana, that's when it went downhill. We stopped for exploring and for those who wanted to buy Cuban cigars and two-for-one margaritas. He told us we'd be leaving at 4:45 p.m. I explored until 4:35 p.m. then got back on the bus. Where was everyone else? Apparently, they were out drinking two-for-one margaritas with Nick, who was DRUNK when he got back ALMOST AN HOUR LATE for a 5:35 p.m. departure! We got to the place where those who elected to could take the boat tour, then he told us that's where the tour ends! The tour ends in a different place from where it begins with no ride back?! What the hell?! He and the driver proceed to argue in Spanish. The driver leaves. The drunken tour guide is clearly upset, looking like he knows he's in big trouble, but he ends up going on the boat tour with all but about 6 of us who just want to get back to our starting place. Eventually, one boat tour ends and another driver starts up his bus to take THEM back to the station, so the 6 of us from the other tour hop on. That driver barely speaks English but we manage to understand that he's not going to drive on Collins or Ocean because there's too much traffic. There's no narrated tour from this point on, either. Needless to say, we were pissed. Doubly so because it was so hot. NONE of the employees had any sense of what customer service is supposed to be. Oh, I forgot. The first driver tried to get me to go home with him! read more

We reserved a 3 hour bus tour of Miami through the concierge of our hotel. Miami Tours picked us up at the hotel with a damaged tour bus with broken windows that was not an open air double decker bus featured on their brochure at the hotel. They drove us to their headquarters to pick up the rest of the passengers where they transferred us to a double decker bus after everyone who signed up for the tour complained about the condition of the original bus. A Miami native who was with us noticed that the tour bus was skipping half the tour (no Miami Seaquarium, Biltmore Hotel, Coral Gables, Coconut Grove, or Rickenbacker Causeway) and only dropped us off for shopping/eating breaks at Little Havana and Bayside. They forced us off the bus to encourage shopping. When we complained to the tour guide who picked us up for the last leg of the journey back to South Beach, he said what the driver and previous tour guide did was not right and that we should complain to the management. When we spoke to the retail office at the end of the tour they could only refer us to their manager who was not on site. The manager spoke to us by phone and said he would call back once he spoke to the driver and consulted with his IT person who could track the bus' travel history through GPS tracking. The manager never called us back and further attempts to contact him on the direct number he gave us were forwarded to a voice message system that was not set up. Fortunately the hotel concierge refunded our money after hearing our story and also disclosed they had recently received complaints from other guests as well. The concierge was very helpful and stated in the future they would contract with Miami Big Bus instead. TLDR: The tour bus driver and guide skipped half our tour and management then lied to us and later disappeared with our money when we complained. read more