Took 8 days for them to come out, even with the option to be notified of a cancellation. Day of, they give me a 6 hour window and wouldn't budge even after I called 2 hours in (was informed I was next) I called to cancel at hour 4, all of a sudden they said they are two min away. I waited, still no one until 5 min later. $89 diagnostic fee that doesn't go towards repair and a 6 hour window, no thanks. read more

Talked to a manager today to resolve my previous issues. Rescheduled another appointment. Glad to see that they ar the very least attempt to resolve issues whenever possible. Can't consider 5 stars until after the appointment. read more

Can't trust them. They refused to give an itemized receipt, lumping service with cost of the part. This allows them to conceal unconscionable markups for parts. The part they replaced was under warranty from the manufacturer. The warranty is void due to their refusal to say how much they charged for it. Don't trust them. read more

This is not a review about service but about respect for customers and neighbors. I've called numerous times about one of there trucks parking on Sundays in spaces used by church members most of whom are elderly. I was assured the matter would be handled, and the driver, who takes the truck home on the weekend would park elsewhere during our Sunday service. This Sunday morning the employee did move his truck and is now parked in FRONT of the church in MY space. I am 68 years old...pleas ask him/her to park elsewhere for the hour long service! read more

Michael & Son Services Baltimore - Truck 5526 in front of the church.. - Plumbing Near Me - Baltimore, Maryland

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This company shamelessly ripped off an older couple in the neighborhood. They started by replacing a furnace, claiming it was 30 years old and not repairable. By looking up the serial number, It was only 12 years old and repair parts are readily available. Then they told the homeowners they had to upgrade their electric panel and feed. Considering they were replacing a gas fired furnace and not adding any capacity, a totally unnecessary job. So months later, after many visits, failed inspections, and questionable efforts, the homeowner is out thousands of dollars and has several items unfinished. read more

John provided excellent service and was very professional. He was also prompt and very clear in his answers to my questions. read more

My daughter contacted Michael and Son to replace an outlet. Although the web site states replacement outlets start at $230, she was charged $411. When I called to ask for an explanation of how a $20 part and a twenty minute service call resulted in $411, Terrill could not have been more rude and belligerent. I was told repeatedly that my daughter signed off before the work started. I asked how is a 25 year old who has never called an electrician before supposed to know what is a reasonable cost and I got the same response, that the work was approved prior to starting. If there was a legitimate reason for the higher expense, I gave Terrill the opportunity to explain but he could not, just kept repeating that the work was approved before starting. Without justification of the amount charged, leads me to believe they took advantage of a younger customer and this company cannot be trusted. read more

I had the pleasure of having Will identify a severe gas leak in my home. He immediately located the leak and fixed the issue by replacing the piping behind the drywall. He is very knowledgeable, answered all my questions and ensured me and my family's safety. Aside from the pricing being a bit high for services, I'd Highly recommend! read more

We called Michael & Son Services to have them come out and repair a leaky water main. They said they would come out and fix the pipe and come by the following day without a service charge. We would of course need to pay for the repair. We agreed - however, they didn't even send a technician out. We found out when we called them hours later when that they wouldn't do the work because the hole was already dug - a fact we explained to them several times when we made the appointment and that they led us to believe wouldn't be a problem. We took time off work to be here for this appointment, and we still have water spilling into our yard. It's a waste of water, and it's impacting our water bill. We could've had a different company come out and fix it by now if they had just been up front with us from the start. This company left a disabled veteran out to dry, committed to work they couldn't actually do, then bailed on it without communicating properly or even showing up for the work. This cost me hundreds of dollars personally in both time and water, and now we are stuck scrambling to find someone who can come by at almost 5pm on a weeknight. This company is beyond unprofessional and they do not care about you or your home. Go do business literally with anyone else you can find in your area. read more

My BBB Menu Find local businesses Info   Account   Reviews 1   Subscriptions   Log Out My Reviews 1 TOTAL REVIEWS Below are the Customer Review(s) you submitted through bbb.org. BBB will post your Customer Review(s) for 36 months from date posted. Within this time you may add any additional comments, if you have any, to your Customer Review(s). You may also retract your Customer Review(s) if any of them no longer apply to your experience with the business. Any questions about Customer Reviews can be directed to BBB at http://dc.bbb.org/get-to-know-us/contact/. Posted: 5/18/2022 12:00:00 AM about Michael & Son Services Inc We purchased a $20000 AC/Heat pump system 2 years ago. They've been out atleast 4 times already because the system can't keep up. This year(thursday 5-12-22) the system completely stopped working. Still under warranty, I placed an emergency call, as I have young kids and pets and need this fixed. We've been getting the run around for 4 days now with 90° temps on the way. They have the part but won't install it until next monday(5 days away) Absolutely HORRIBLE customer service. If you don't have to do business with them.....DON'T. I WILL NEVER purchase anther product or service from them. Using this company was a huge mistake. read more

I just had my ducts clean, The technicians who came out was Kevin .He and another associate they did awesome job. They also leave my home very clean .I recommend them to anyone who looking to get there ducts clean . Michael And Son is the best . read more

Michael & Son Services Baltimore - Plumbing Near Me - Baltimore, Maryland

Would be careful I purchased a silver plan from Michael and Son. My furnace service came due. A technician was sent to perform the service. In the past, technicians have called me to walk me through what they've found and what they would recommend since it's a rental property and I am not physically there. This time was different. The tech arrived and I heard nothing. Then I received a text message saying a consultant would be giving me a call. I was confused so I called Michael and sons and asked for an explanation. The customer service employee explained that the tech was recommending a new furnace. The unit is 5 years old so I was in legit shock! This was also just part of my service plan... I had no issues with the furnace. I asked for some clarity on why the Tech was recommending a new furnace and she said in the notes it said it wouldn't turn on. I was immediately confused since it was winter and my tenant had not complained about not having heat. Again I want to emphasize this was just routine in my service plan. I requested that the tech give me a call. An hour later, my tenant called me to say the heat was working fine before the tech came and now the heat was not working. In the middle of a snow storm I was even more confused and very concerned. I called Michael and Sons yet again and no one could transfer me to the tech or a manager. I had no choice but to call another company to go out and look at the furnace. The company called me to let me know the furnace had been turned off. $250 later the new company simply turned it back on and told me my furnace was in amazing shape. I called Michael and sons again to get clarity on why: A) the tech was telling me I needed a new furnace and B) why I wasn't hearing back from anyone at Michael and Sons! The customer service line could not transfer me to a manager for the 3rd or 4th time but said they could submit a note/ticket on my case about the matter. I tried calling for assistance / explanation a few more times that week. Then my husband tried a few times the following week. Again nothing. Three months later I got a call about scheduling my plumbing service that was included in my plan and I was in disbelief! I really thought they were calling me to finally talk over the incident. But nope. What was even more shocking, the customer service person told me there weren't any notes in my case!!! I then again requested a phone call regarding this situation. And welp here I am 4 months later... many phone calls and many email inquirers later, I've yet to get an explanation or an apology... from Michael and Sons ....just an invoice in the mail. When in reality I deserved a refund !!! I am Very disappointed that I even have to write this review. My entire family and I have used Michael and sons for over 5 years. Just goes to show even when you feel you can trust a company always be careful. From this experience alone I would not recommend Michael and sons. read more

Skip this company for any remodeling work/repairs after a flood or sewage backup incident. I was completely ghosted by Michael & Son after they'd already started the job. Now I'm stuck with a complete disaster in my lower level and running around looking for someone to finish their work! I wanted to like this company. They seemed to have the right business model in terms of being a one stop shop for getting your home back to normal as quickly as possible after a flood or sewage back incident (our scenario). But, I knew in my gut that it wasn't really a sustainable model and I was right. The plumbing response (once they actually sent someone who could do something) and cleanup services were fine. Everything after that has been a complete nightmare. We've waited a month (and sent multiple requests) just for an estimate. That's after having to call to remind them about the dry wall and flooring they had ripped out and that needed to be replaced. Completely unprofessional and not a company I'd recommend to anyone. read more

Michael & Son provides great service to us. Each tech is very professional and courteous when they arrive to our home. They call before arriving and their bio is sent with a picture which makes you feel safe. We have the Gold package on our HVAC system and it pays for itself, thank goodness we bought it. I give this company great rating because they do great work!! The Nelson's read more

We've been using Michael & Son for a few years. We had the premium service contract for 2 zones. Our HVAC went down, so I called in for service. Despite the service contract, we were told it would be OVER A WEEK (10 days) before we could get service! RIDICULOUS! We had 2 new AC systems put in with a humidifier on the unit downstairs. We just found out that the humidifier was never hooked up into the water line. It was never working, BUT we were told the filter needed to be changed. We paid for work that was never needed (filter change) plus the poor quality of installation. Every time a tech comes for service and makes changes on the thermostat, they never reset the settings to where we had them before they leave. Find a better contractor! read more

He showed up during the time frame we selected. However, the toilet ended up getting clogged again a few days after and haven't heard back from the review that I left on/through google. It was $214 just for them to unclog our master bath toilet and it was more of a temporary fix apparently. read more

Porfirio did a excellent job pointing out the issues in my basement would highly recommend.

I needed emergency help due to a failed sump pump that malfunctioned on a rainy day and only a technician from this company was available late Saturday night. Elijah is a great technician with a great attitude. The commitment to avail and work late on short notice was remarkable. Everything went great. Thank you read more

Elijah was an excellent techican. He was very courteous and explained the problem with my toilet and recommended what needed to be replaced. He provided outstanding service. Thanks for sending him. LaVerne G read more

I called Sunday, 7/14/24, about 1:45 pm, to request electrical service. I explained it was an emergency to resolve the issue. I am a 24/7 caregiver for my 96yo mother and the lack of electricity was creating a hardship. They scheduled an appt on Sunday from 6 pm-12midnite. They also informed me of an additional emergency fee of $169 on top of the service costs. (Immediately they wanted payment info on the spot!). (Now checking the bank acct to make sure they don't even try to levy a charge!) if a Monday appointment would allow me to avoid the extra fee, they said their next available appt would be 2 weeks later! I replied "well I guess it's an emergency and was prepared to pay the fee". As the hours passed, I checked their automated status update for tech arrival which changed each time I called getting later and later. They never showed nor did they communicate any further with me via text or phone. On Monday morning, I called another provider and had the problem serviced and resolved by 11 am! Excellent experience after the disappointment I was left with by Michael and Sons. The "grapevine" told me the ownership has changed and their former good rating has certainly diminished due to unknowledgeable service techs and price gouging. Save yourself the disappointment....DO NOT CALL MICHAEL & SONS FOR YOUR NEEDS! It's unfortunate there is no ZERO rating to post! read more

Our technician was Ken B. He was friendly and professional and was here for contracted HVAC inspection. Ken inspected inside and outside units and made suggestions on how to keep the units from overworking in this awful heat! read more

Michael and Sons used to be my go to firm for professional service. They tech are generally respectful and do a good job. I've had one out of about five that was suspect. Here's the rub, they scheduled me twice to come out, only to call me on the last hour and say, oops our tech is running late. My time is valuable, this isn't 1960, where folks are sitting on their behind waiting for the guy to show up. And the "Gold" plan has really turned out to be a big disappointment. Now that I want to cancel they saying that the discounts have already been taken. read more

We had an emergency plumbing call into Michael & Son at 5:30 pm and Dwayne was here by 7:45. He diagnosed our problem and provided minor solutions until the replacement part arrives. Dwayne was professional, calm and took the time to answer all questions. read more

I had Porfirio come out to assist with my hot water heater. He was extremely punctual, and knowledgeable as he walked through every thing that was wrong, informed me of some other items related to my hot water heater I needed to address, and then fixed my issue quickly. I appreciated his professionalism, as well as his willingness to help me understand everything he was doing. I would absolutely recommend him and Michael and Sons again. They always come through when needed and are very affordable. read more

Great reliable service.Service request was scheduled promptly. They were very professional and removed excess material.

I had an emergency situation 8PM. The inside valve controlling my outside water started leaking and would not stop. I called Michael and Son who offered 24 hour service so I would not have to worry about a basement flood. Trey arrived at 9 and replaced the valve with no problem. It wasn't cheap but it was piece of mind not having to stay up all night to empty a bucket. He was quick, knowledgeable and provided good service. read more

Thank you Porfirio for coming in on a weekend to replace our sump pump! Huge appreciation for a technician who cares enough to explain everything so clearly, stop and evaluate the problem from many different angles, and maintain a clean workspace from start to finish all while fixing something. read more

After some initial challenges in getting my heating system repaired, Michael & Son responded well. The second technician was great and was able to get everything up and running. read more

The attention to detail was on point. I was informed of each step performed and where they were in the troubleshooting mode. A return visit is necessary due the climate throwing the measurements off. The feeling of confidence was given to me as a customer because I was listened to and was assured all issues will be resolved. read more

Hello the technician Darrius arrived promptly and provided excellent services. He was knowledgeable and professional.

Contacted Michael & Son because of a leak in the kitchen faucet. Made the appt online and they confirmed and came the next day. Excellent service and would use again. read more

We had service with Elijah today and he was highly professional from the time he approached our home until he left! He was timely, thorough, and professional. Excellent job. read more

My 78 year old Aunt who paid for the gold maintenance plan and has serious health issues has been put off and ignored for over a month with temperatures in the 90's don't waste your money on the maintenance plans you are not their top priority read more

Very nice man. He came in the house to cap two small pipes. He charged $335 and was there less than 10 minutes. 'CRAZY! read more

My technician was Mohieddin Rima. I'm only including his name because I want him recognized for the five star service he provides. I expected a good tech from Michael and Sons but he exceeded my expectations. I would not hesitate to recommend him or the Company to anyone needing service. read more

Adam White was excellent. We needed a sink installed, some work under the sink, and 3 faucets replaced. He explained everything clearly before starting the work, did superb work, and finished everything in a few hours. Am very happy with Michael and Son, and will always look for him for future work. read more

Don't use these people, they are a rip off. Charged me $1700.00 to install two breakers to provide power to a newly installed mini-split. I hope that $1700.00 last a long time because will not EVER get another penny from me. read more

I went through the entire training program. I can shine some light on the subpar quality y'all are receiving, and hopefully deter any hopeful prospective plumbers. You know how PetSmart has a "training repayment agreement provision"? So do these guys. Before you start training, they make you sign a 2-year contract that makes you legally responsible for paying 14,000$ in if you leave, quit, or get fired. Your pay is commission-based - which you're told during the interview - but your pay is also garnished to pay for the tools, truck, uniforms, mats, and other supplies/replacements you're given. You realistically make almost nothing until you're out of your contract. They encourage you to go to night school to complete your plumbing license but offer no employer endorsement (this could have changed, I would check) to help your further. You're also purposefully overbooked, and it's "encouraged" you work 6-7 days a week. The strongest part of the training are the ride-alongs and the labs, where you get actual, hands-on work. BUT, before you even get to that, you have to sit through a few weeks of "studying", meaning you sit and read Plumbing 101 going over the very basics. It's encouraged you read, as the teacher doesn't really do anything, honestly. They then sit you down and make you watch videos from the early 2000s on how to upsell their products ("but you aren't salesman, don't worry!") to fill in the rest of the time. They tell us in detail to emphasize selling our plans, water heaters, etc. Only after that are you able to finally get some hands-on learning done. You shadow a senior technician on jobs at your own branch for awhile, and are finally able to start on 'labs' when you come back. This part of the learning process is strong, but not strong enough for 90% of their techs to feel prepared enough to do their own jobs. From then on, you're basically done. You think the techs have no idea what they're doing and are only there for your money? You'd be right. We're literally trained that way. read more

Just had a tech come out and used a drain snake for 30 minutes on a simple clog. Charged us 570.00 this is a ripoff and he refused to take any coupons because he said he already wrote up the quote. read more

My water heater started leaking so I called Michael & Son to replace it. I was told their technician would be there between 1 and 3pm. He got there a 1pm. I was thrilled with their responsiveness. Unfortunately, their price was too high, so I went with another plumber. I called 7 plumbers before I got one to talk to. That was Michael & Son. Others started returning my call while the Michael & Son technician was on his way to my house. If no one else called, I probably would have contracted Michael & Son to do the work since they were so responsive. read more