We had electrical work done last week to have outlets aligned in the kitchen awaiting new cabinets. We were told they needed to be rewired. The tech did a nice job cutting open the areas. The space was rewired and he left apparently not checking to make sure the electrical was working and all the lights. We discovered the kitchen lights not working and a few others along with a socket. So we called Michael and Son again stating everything had been working prior with no issues. Today Sat May 14, another tech came out and after pulling some sockets out, checking circuits etc he said it was all connected to the problem but he was unable to find the wire causing the problem. He said it would be best if the original tech came back out. He told me he was going outside and would call his boss to reschedule for Tues. I asked him if he was frustrated he said yes a little bit and didn't like coming in behind someone else. (I can understand that but thats not our problem) Isn't an electrician supposed to be able to diagnose and repair. Well I was waiting inside for about 15 mins thinking surely he wouldn't still be on the phone, and, he wasn't .....HE LEFT. Not only did he leave me hanging but left all the sockets dangling, left our ladder under the attic door failing to turn off attic light and closing the hatch. Upon leaving the property he drove through the front yard leaving about a 6" tire rut. We called Michael and Son and was told they have no supervisors working on the weekend. I told the young lady I needed to speak to one today, not next week, and the only one they had was a call center supervisor. I sent her all the photos explained what happened and she apologized numerous times. I told her I wanted to speak with a higher up but all she could do was email someone. About an hour and a half later the tech called me and asked what's going on. I told him you left all the sockets hanging, attic light on and open and you drove through the front yard. He asked what do I want him to do (really)?? He said I left the sockets hanging to make it easier for the original tech. What kind of electrician does that? I said you also drove through my yard he replied Oh I'm sorry. I tried to call the corporate number but it kicks back to the local M&S with the voice prompts. I left an email saying I wanted to speak with an owner and I'm waiting till next week to see if that happens however I won't hold my breath. Unprofessional in every way shape and form. And lack of Supervisors is mind boggling. Michael and Sons is extremely over priced to begin with so we'll see how this gets resolved. The yard WILL get fixed but that the tech didn't even let us know he drove through it is sad as well. On a good note the tech came back and fixed the hanging sockets and he did apologize. It's not that the techs who did the work aren't polite because they are, they are very polite! But that doesn't correct the problem. The photos show how the job was left and the damage to our yard. read more

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Called a few weeks ago for the $59 HVAC tune-up special - while the techs who were sent to my home were professional, courteous, and did their jobs well, a few hiccups with timing and customer service made for a very long and trying day. Thanks VERY much to Maurice for reaching back out to me regarding my experience. I am pleased with the resolution, I look forward to future service calls, and feel I can recommend them to friends and family once more. Their techs were very professional, and my customer service issues were definitely resolved to my satisfaction. read more

Did a horrible job, took parts of my lamp and only returned it because I called to have them properly install the light, had a bad attitude the entire time. Will never use these guys again! read more

DON'T CALL THIS CONTRACTOR, scamming people with $59 special, isn't a complete diagnostic and cleaning service call. Phone reps are not very knowlegdable and continue to say "we can only provide $59 price" any other fees the technician will discuss with you. Was not able to provide any quote. Customer is left with no expectation on service call costs, just a "surprise" once technician gives figures. Phone reps need additional Customer Service Training! They should never tell a customer, they shouldn't believe everything they see online, keep those thoughts to themselves! YES.....Read all reviews online for this Contractor prior to your decision! Call: Saturday, 12/8/18, approx.10:20am with "Female" Phone Rep. True Rating is ZERO but not available. Joyce Johnson and ( Her Daughter, Verron/Michelle) who called. read more

This company was ZERO help. Showed up, looked at it and said there was nothing he could do. Conveniently on a Saturday afternoon while I'm stuck with no AC. I do not recommend this company. Keep scrolling until you find a 5 star company that will actually work on whatever issue you have. read more

Ac went out on Wednesday they said they'd be here 12-2 no one showed up. 4 I called to cancel lady put me on hold and all the sudden I get a text from the technicia n saying he was on his way. So she takes me off hold and asks if I still want to cancel. Yes I do! Very unprofessional and wasted my time when I could've had someone else out here! read more

My mother in law bought an AC unit a few years ago, we have had to call them MULTIPLE times to "fix" it. We did not have this much trouble with our last unit. My parents use Smiley's, and always satisfied. Do not use Michael and Sons, unless you want a broken AC and a bunch of laughable service calls. read more

Don't bother to set up an appointment or request a quote. Michael & Sons can't seem to follow the window of the appointment they they schedule and will make excuses that "the previous job is taking longer than anticipated." I had to call both times to find out where the technician is only to be told "oh, we were just going to call you, but we can't make it during your appointment window." No kidding! It's 10 minutes past the window! Then, don't bother calling to speak to a supervisor, because they will just hang up on you. read more

Our furnace had stopped working, and we found this company through google. We were surprised to get same day diagnostics. I stood by while their technician looked at my system. He opened the main panel, and removed a cover for the circuit board. Once inside he did a reading that showed no power where he said there should. He was unable to locate the serial number for the unit, and could not start the system. I was informed that I could have the system repaired, but it would be best to replace the system. He spent more time on the phone than he did with my system. We decided to get a second opinion the same day. The second company came out, explained that the spot the previous tech checked shouldn't have power while the valve was shut. He proceeded to start my system (to my surprise), opened the top of the system, and found 2 holes in the heat exchange. He also pulled the fan blades out to look at the other side of the system. His repair was to replace the heat exchange, which would have safely fixed my system, or to replace it. He shut the gas off in the end, informing me it was a health/safety issue. Michael & Son misdiagnosed my system, didn't do a complete diagnostic, and missed something that could have cause harm to my family, or even killed them. I called the call center to voice my concerns, they told me I would get a call in 48 hours from the technician. After that I went to their webpage to contact them, where I was told I would receive a callback shortly. Michael and son has still not gotten back to me, something other companies had told me would happen. If I had taken the repairs from Michael & Son, my family would have been exposed to potential carbon monoxide poisoning. I recommend steering clear of this company. read more

I had some electrical problems on Sunday. I called Michael and Son services Monday morning at 7am. They were able to get a technician out to me by 10:30am. The technician, Zachary Herman, was respectful, professional, and polite. The services were completed in an hour. I am very pleased with the service I received. I will definitely use this company again. read more

I was charged $69 for a quote, not a diagnosis a QUOTE!! (READ THIS) While walking by my utility closet my foot got wet. After investing on my knees with a flash light I discovered it was from my water heater. I called Michael & Son for pricing but they refused to give it over the phone. The service guy arrived as promised and I explained that the heater is leaking and needs to be replaced. He didn't bother to kneel down to investigate but went into sales mode. After trying to sell me on extended warranties the first price was $2200. An average water heat cost $409 -$900 so I experienced what's known as sticker shock. Given that I paid $5300 for an entire HVAC unit from them in 2015 I never imagined the starting price would be so expensive. I told the service guy that I wouldn't be interested in paying such a mark up on the unit install. After giving him an ear full...no profanity...I paid the $69 "service fee" and asked him to leave. So let's recap...my water heater is old, it started to leak, and I wanted it replaced and was charged $69 for a price gouging quote. If you can't get a price via email or over the phone pass and save $69. read more

Michael & Son Services Chesapeake - Water heater issues - Plumbing Near Me - Chesapeake, Virginia

We had a leak in our home due to our AC Unit. And I submitted an online request to Michael & Son and everyone was so nice. From the lady who took my info and made my appointment to the technician Matt everyone was so helpful and kind. Matt was able to come out the same day and he was very respectful and courteous. He looked at my unit and told me exactly what I needed and was clear with me about cost and options. And really educated me on the situation. He worked very hard to make sure the problem got solved. I am so happy with my experience I will refer everyone I know to Michael & Son! Never using another AC company! read more

UPDATE, ROYALLY LIVID, Today I took off work to meet with the TECH that was scheduled to arrive between the hours of 12 pm to 4 pm. Based on what the last TECH troubleshooting results were is that the motherboard needs to be replaced. I relayed this information to the Operations Manager to make sure the TECH had this part. The TECH that was scheduled for 12 pm to 4 pm to was suppose to bring a replacement. After the TECH did not show during the prescribed time, I called Michael and Son call center at 5:30 pm to confirm that the TECH was still in route. This is when I was informed that the TECH canceled the appointment because the part needs to be ordered a part that should have been ordered as on or about 18 June. I did not receive a call or a voice mail about this cancellation or that the part needs to be ordered. So a no call no show today unprofessional to say the least. After further discussion with the call center, I was told that the part could take up to three days to be delivered. Then the parts department would call with an update and schedule a TECH to come and install the part. It is a good thing that I went spent over 1,000 dollars on Sunday on two window A/C making sure that they can provide heat, because god forbid that something like this happens during the winter months. Over all I am happy with the YORK Affinity 5 ton 18 SEER unit this is the only major problem. We spent over 12,000 dollars over 3 years ago on the unit. What I am not happy with is being sold. I was sold on that Michael and Son had a close relationship with York. That even if it was close to closing time for the York parts warehouse would stay open so that Michael and Son could get the part and get an HVAC unit up and running. This was the scene of security that I was sold and I truly believed at the time, because I do travel and I have a disabled wife and now a two year old. Now I was told by the call center that Michael and Son primarily sale Carrier units. I feel that now the unit is installed and paid off that my family was placed on the back burner. Finely I was planning to update some electrical in order to add a whole home generator, some solar panels and a few other pluming projects. I am not sure that Michael and Son is the right company for me. read more

Let me start by saying that I am a gold member with Michael & Sons.... So, I had a main line clog/ drainage problem and Michael & Sons were scheduled to come out to fix my problem. Michael and Sons plumber came out on Thursday 13 June 2019 and they did absolutely no diagnostic checks or test to my plumbing. He only ran water and flushed my toilet - and spent alot of time on his telephone. With no plausible explanation, he told me I had a cracked pipe and said it would cost me at least $6700 to fix.... and haggled a price with me while he spoke with a supervisor on the telephone. Also note-- Before the price haggling, I told the plumber that I had the same problem two (2) years ago and that plumber used this machine to brake up the clog in the line. Michel and Sons plumber then told me I had to go the entire weekend with no water drainage... and was absolutely heartless with this information. He then said that the earliest they could come and dig up my yard... to remove my "cracked pipe" was 17 June 2019 (Monday). Yes, the plumber they (Michael & Sons) sent to me was a plumber whisperer.... able to diagnose without assessing or checking anything plumbing related (e.g, no checking of the pipes... no drain checks, etc.) . Michael & Sons plumber then left my home... feeling good about doing absolutely nothing to help me (their GOLD member) with my plumbing emergency. So, the next day I called around for a second opinion. I called Drain Wizard who came out immediately... and did the same thing that was done 2 years ago~~~and eureka..... plumbing problem fixed!!! FOR UNDER $200. This was the second disturbing plumbing experience I have had with Michael & Sons (I also had a problem with one of their electricians over charging me on work). Their technicians are more like used car sales persons. One poster pointed out how they speak with someone on the phone in haggling (negotiating) prices... just like used car sales persons. I have been talking with plumbing supervisors and HCA (Home Care Agreement- I am a GOLD member) persons about my problems, but it's all about excuses. Right now, I have lost ALL trust and respect for Michael & Sons... If you do use them, ALWAYS get a second opinion. You have been warned..... read more

Requested an estimate for an electric tankless hot water system Michael and son sent two teenagers to the house one female one male both were all tattooed up with pins through their nose and ears Who sends zombies to a house for an estimate they said they couldn't install an electric tankless system but they could install a gas tankless system for over $6000 I wasn't born yesterday their motto should be if you can't we can rip you off read more

Great customer service and prompt appointment time. Technician very knowledgeable and friendly. Reason for 3 stars: Simply because I really feel like they upsell way too much. Like talking to a car salesman. I really couldn't afford what they quoted (and I know I could have very well have gotten more estimates but who has the time) but since my shower fixtures and parts were "outdated" it was recommended to upgrade to the next best brand. I guess the local place they use for parts don't stock the less expensive stuff. So of course I got upsold but he was able to come down on the price. Ok, fine. I needed cold water and pressure to my shower desperately. I personally would have been just as happy with a repair of my unit and waited to the new year. But I must say, tonight I've had the best shower I've had in years. Expensive as HELL but great work and service nonetheless. I know now to do a bit more research but I'm so happy to have a properly working shower. read more

Great - professional service ! Morgan confirmed the appointment- showed up on time - put out a floor mat, answered all our questions in a professional manor - and it cost exactly what they quoted me! read more

UPDATE: 10June2019 So we've had the unit this company installed for about two years now and it just stopped working. No power to it at all. No breakers popped, no visible damaged wires in our attic, nothing, just stopped working. So since it's under warranty and we called the emergency line to get it fixed since it will be 90 degrees tomorrow. But I guess our mistake was the AC breaking after midnight because the services are only sent out after 5pm and since it was 4 minutes after midnight it's considered a new day and now it's before 5pm.....REALLY???? Why do you even have anyone answering the phone then???? So we have been put on a waitlist so ***maybe*** someone will be out tomorrow ***IF*** they can fit us in. So I guess as I thought before, they got our money and now we don't matter. They will be reported to the better business bureau tomorrow as well as the military. Guess in a military town it would really suck if their company became off limits for the military to use since they just take us for our money then blow us off when they unit doesn't work. Considering this is literally the 10th time (AT LEAST) that we've had to call them about this it's safe to say we got ripped off. Super disappointing. So far I'm not impressed. We spent thousands on a new unit from Michael & Son. This unit runs for HOURS. It takes at minimum 3 hours to lower the temperature 1 degree, no joke. The first technician we had out told us the unit needed freon. Seriously? A brand new unit needs servicing? This unit is a month old. We had an old dinosaur of a unit that failed. However, when it worked it cooled our 1400 square foot home down in an hour, easy. Today we had an appointment for a tech to come out and check why we now have no airflow. He was supposed to be here an hour ago (at the latest). No tech and even though the unit was recently serviced our house reaches nearly 80 degrees during the day even with the unit set at 71. And of course it takes a week for an appointment but when we were buying a new unit they were here the same stinking day we called them. I guess now that they have our money we aren't all that important. I had high hopes for a smaller business since we got a lower price from them than any of the other larger businesses we out to quote. That's currently the only reason I'm giving them two stars. read more

*Had our annual generator inspection, Corey arrived on time, very professional explained any issues, very pleased with his professional customer service skills. read more

This company has won its way back into my good graces. As previously reviewed, I had issues with them last spring when it came to customer service. Their technicians showed up late and nobody really cared. After some back and forth, the management reached out to me and offered a one year home care agreement ($389 value) for free as a gesture of good will. As it turned out, one of my A/C units died this spring and needed replacing. My home care agreement provided me $800 off the sale price and I was still allowed to use the $500 coupon in the yellow pages for a total savings of $1300 on my unit. Not to mention a 0% financing deal on a top tier unit. I wasn't happy about having to replace my unit but that is not the fault of Michael and Sons. It was old and these things have a shelf life. I am just glad they fought so hard to win back my business. They ended up saving me a lot of money in the process and my new A/C unit is kicking Mr. Summertime's ass. read more

Let me start by saying I am shopping for an electrical contractor. I am currently seeking estimates from licensed and insured companies. I called the 800 number was greeted by a pleasant receptionist who asked me what my needs were. I proceeded to describe the job and then she told me that they would be happy to send out a tech for an estimate......at the cost of $60. To be fair she did say they would wave the estimate fee if I choose to use them. I will not be using this company, if you want my business I should not have to pay you to give me a price. Your best price should be given freely, and I should be able to choose the contractor of my choice, based on impressions and cost fairness, not because you strong armed $60 from me upfront. 2/26/19 11:23am read more

Today was my appointment with the City Inspector to check out the work done by Michael & Son. The techs whom I had worked with from estimate all the way through completion of the install stayed in touch to make sure I knew when the inspector would be coming and made a point of being available for the inspection. Because of that and their consideration for my time, I wasn't stuck with a large window of time that he MIGHT be showing up but was instead given an exact time I should expect him. The inspector was pretty much right on time and Jeremy from M&S was ready and waiting before even I had arrived. The inspection of what was a pretty large job was passed with no problems. I wanted to follow up my review from earlier to share that, not only were there no issues with the inspection, but also that even for something as simple as showing up to mediate a city inspection, Jeremy was as great as he has been during the install. Again, he placed a fresh door mat outside and put on boot covers prior to entering my home and was as pleasant and professional as they had been since day one. Even while interacting with the city inspectors who I know can be a real pain, he was just as great with him as he had been with me. Michael & Son, thanks for everything, start to finish! read more

Gave me a $150 refund after reading my first review. Brought my cost down to $192. Would have gladly given 5 stars if they had just charged me that price in the first place. read more

I had an excellent experience with Michael and Son today. The technician, Dustin, was very polite, knowledgeable and professional. He explained everything to me as the job was being performed. He was punctual and neat about his work. I highly recommend the company. They stand behind everything they say. read more

5 months pregnant and broken AC in May-- called Michael & Son and Morgan came out the following morning. He was very detailed and thorough. Trustworthy and honest, didn't feel like he was trying to take advantage or overcharge us. Had the AC up and running in no time. Highly recommend this fast, efficient and trustworthy technician. read more

Had a new HVAC unit installed at my home. Submitted a request for a quote via their internet site and received a call the same day. Sales person scheduled a visit to my home and arrived in a timely manner. Pricing including installation was very reasonable. I was able to schedule an install date within a week. Installation crew called approx 30 minutes ahead and arrived on time. Total installation time was approx 4 hours. Job was well done, technicians were polite and professional. I'm a little OCD so there area couple little things I'd have like to have done on the install a bit neater but overall Michael and Son provided a good experience. I would definitely consider them again and would recommend requesting a quote for others. read more

After a few hiccups and email exchanges with a manager we got our system serviced by Becca. Shes was extremely professional, patient and very detailed. We do have some follow up work that needs to be done and detailed lots of route and options. She wasnt at all pushy. They did apologize for previous failing as that is not their usual and made things right for us. read more

I cannot say enough great things so far about all the technicians and customer service that we have received from Michael & Son Services. Everyone has accommodated me by calling in advance, explaining things to me thoroughly and in terms that I could understand. Everyone has been so helpful and pleasant to deal with! Other reviews are saying how expensive they are. To me they were right in the middle of the quotes we received and they did more than what the others were going to do. Others wanted to short-cut and charge more money however they (the gentlemen listed below) did not short-cut their work. An extra thank you to Rodney, Tyrone, and Floyd for all of their great work and patience! read more

Michael and Son Services damaged my HVAC system and refused to fix the problem. Please stay clear of this company. They are not an HVAC company they are a sales company. Their employees work on commission therefore if they don't sell you something, they don't make the money. They are similar to a used car dealership. They say they stand behind their work and they do not. Be very, very careful using them. read more

Not sure of the bad reviews here. I had a/c issue, called 5 places, Michael and Sons was not the least expensive (comparable), but had best availability. Currie, the technician that came on site was above and beyond. Prompt, efficient, and friendly. I asked questions all along the way and realized my "YouTube knowledge" is nowhere near the caliber of a professional. Professional, that is the best way to describe my service today. I will be calling Michael and Sons for replacement of my heat exchanger which is on the horizon. read more

Issue: Icing up coils, restricting airflow - causing insufficient A/C to cool house. Pros: Short notice appointment over the weekend, technician was on time 0800 Monday. Tech returned later in week to provide an explanation of issue while I was home. Cons: Very High Dishonest Price quoted to my wife who was home alone at the time of service visit and insufficient explanation from supervisor. Explanation: My wife was home alone tech called management to discuss access to the A/C unit, then quoted her $4,396 to replace evaporator coil on my 2T packaged Trane A/C unit. My A/C unit has a deck built around it making access tight but not impossible so I understand a few more hours of labor may be necessary and cost more but the price still seemed VERY high. After contacting the tech regarding 17 screws which were not replaced following initial visit he agreed to return to discuss initial assessment and return the screws for my panels. Tech returns Wednesday, I ask for an itemization justifying the $4,396. After several re-calculations while insisting the job would be more expensive due to the deck he said it would cost $3,370 and was not able to explain to me why he offered my wife a repair quote for $1,026 more than he did to me. The fact that the initial estimates to her had options saying we would be getting a military discount when in fact we were being severely over quoted. I voiced my displeasure to the evening manager over what felt like dishonest price gouging and gave him a day to provide me a response regarding why my family was presented this price discrepancy. When we spoke the next day the manager, George, said due to the condition and location of my A/C unit Michael & Sons would not conduct the repair. (This was a first heard. I have 2 separate official quotes listing the repair price from earlier in the week). He further explained, "You were provided the repair cost to show that the overall replacement was a better option due to the high repair price." (their replacement quote was $8K-9K depending on options). He offered no explanation for why I was over quoted by more than $1K nor why I was never told they would not do a repair until I asked about the price gouging. It felt like they tried to take advantage of my wife while I was away and jacked up the price of repair to encourage an expensive replacement option. I was not comfortable with the technician or the Supervisor's response. I recommend you look for elsewhere if you can, as I did. I am happy to provide further info and even the quotes, if anyone has questions I can be reached at bobserafine@gmail.com read more

They quoted three times the amount to fix something as compared to Norfolk Plumbing. Their figure was not based on hours labor and parts, but rather a swag at what they think it should cost to fix. Also the "diagnostics fee" is $69, however they do not advertise this when setting up an appointment. Recommend using a different plumber. read more

This was a very disheartening experience! There was a complete lack of full transparency. The results left Michael & Sons profitable, but provided us without any answers. Upon reaching out to them for a compromising resolution, they failed to even return my husband's phone call. Sadly, this is the type of company who appear to take advantage of people during already challenging situations. read more

Excellent experience. Worked with a Glynn there. On time, competent, capable, excellent to work with. Pricing was reasonable. Work was done as expected & as promised. Would not hesitate to call them again. read more

One thing you can't do when you're driving in a van that says Michael and Sons on the side is drive recklessly and become verbally abusive. Today while driving in a school zone the lights were flashing 25mph and a M&S truck flew by all other traffic. As I approached the next intersection he was at the stoplight and I politely said the school zone light was flashing back there.. He screamed at the top of his lungs F$$K YOU!! It would be troubling if this man was in his own personal vehicle but to act that way knowing what he was driving you'd have to be insane to invite anyone from this company into your home for any reason. read more

I lost my hold day at home to wait for my AC to be fixed, and the work had not done right. I paid $230 to get it fixed and hope that the AC could turn right on. Then the technician still told me to wait for another day just for troubleshooting. I asked for sooner and then the response is to pay $169 for emergency. No responsibility. read more

Do Not Use this company!! Called for a bathroom basin valve leak. Refered to after hours Emergency for which they charge $169. just to walk thru the door to "diagnose" the problem. The plumber arrived, with no tool bag only a sales brochure folder. He looked under the sink and claimed the mixing tube was corroded thru causing the leak (WRONG, completely false!!) then started a sales pitch on replacing the faucets assembly, basin stopper assy & tailpiece for around $500. This guy was totally INCOMPETENT and trained to sell parts at company prices, not do plumbing repairs!! Seriously doubt he holds a VA Plumbers license. Never again Michael & Son Services.......they are the Shylocks of Plumbing in the Tidewater area!!!! Making sure BBB, Family and friends know their tactics!! read more

I had an issue with my shower and I knew what was wrong. Besides showing up an hour and half after the appointment time he tried to convince me it was something else. It ended up being the diverter like I said. After all this at around 9:30pm he realized he didn't have a part and had to call around and no one else had it. I took off work two hours early for this and I am HIGHLY disappointed read more

I will never call anyone else. They are courteous, reliable and professional. This was the second time I have used them & they did not disappoint me. They get you an appointment and the job done in a timely matter. I trust them and it doesn't have to cost you a fortune. read more

Update-- Spoke with Maurice and he made it right and was awesome to work with. The install team was awesome! Calvin and Roland where very professional and very neat! Great duo together. They did a great job on the install! I would defn give them another opportunity as they have made this right. This is a very poorly run company from what I have experienced! I went to them as they seemed to be a very reputable company for a water heater install. They sent a salesman out to my house and there prices were very high compared to other vendors in the industry. I was told when the salesman was at my house he could give me a $100 coupon to provide $100 off. I told him I would need to think about this. The salesman followed up after a few days and I let him know their prices were too high and he said he would like to see what he could do and call me back if that was okay. He then called back and said he would give another $100 off so I agreed to the purchase. When he came to sign the contract he was trying to sell me a $1900 order when it should of been $1774- $200. His excuse was I needed a 50 gallon water tank and I said no I need a 40 gallon and he said okay the price is $1700 with the discount. Well he originally quoted me $1774 and minus the $200 it should of been $1554. Well he didn't even want to discuss that he kept telling me it was $1700 and I got a great deal. I needed the water heater so I agreed and I did not have the paper where his prices written down on hand. The salesman scheduled the install for that Thursday from 12-4pm and I got a call to confirm and I took the afternoon off of work for this install and by 3:30pm no one had showed up to install the water heater. I called Michael and sons and they said I have an open ticket and installers would be coming. I then called the salesman and he said he would check on it. He never called me back. By 4:30 still no one. So I called again and I spoke to Sam the manager and he said the installers were packing and would be to my home shortly. By 5:15pm they arrived. Never did this company call me to say they were running late or anything. I had to continuous call them to find out status. I get that workers get stuck on other jobs but a simple call would of been nice. The installers were amazing and very professional! They pretty much saved the bad first impression I got of this company! They were unable to get the old water heater down and needed additional tools and scheduled me a follow up appointment for the following Tuesday from 4-8pm. Tuesday gets here and it is 8:15 and guess what....they are a no show and no call again. I sat here for 4 hours just waiting and nothing. So I called and got this nice man Isiah who was helpful and apologetic. He said he spoke to the supervisor who said the called and left a message. I let him know that was a lie and no one called me nor left a message on my phone. My biggest concern is communicate with your customers. Isiah rescheduled me for Wednesday at 4pm and I just spoke to the installer who said he is on his way. A new customer to this company and the only positive I have had is the install team. read more