Thanks for the 800 number so I can sit on hold for another 15 minutes and get told another story by another person. I guess you're not going to return the voicemail I left you. This time the person tells me they have been servicing clients for the past several days. The person I spoke to was helpful and spoke to a dispatcher that could have someone out to us today between 2-6. So if I didn't call for the 5th time when would I have received a call??? I've already had several other companies respond to me that I don't pay a monthly fee to that have offered to get someone to my house after 1 call and before 2-6 today. After speaking to the person today from Michael & Son I learned that you shouldn't pay for the Home Care Agreement since they can't guarantee the 24 hour priority emergency service that they promise. read more

Vinny just finished fixing my AC unit from Michael and Sons. He was absolutely amazing. Very professional and curteous. Fixed the issue fast. I would highly recommend Vinny from Michael and Sons. Thank you again. read more

I am so grateful to have Andrew G. as my plumber. He was very knowledgeable in his area of expertise. He heard all of my complaints and was eager to help. Everything was complete beyond my expectations and right on the spot. I didn't have to reschedule or anything. I really appreciate the work and service Andrew has provided. He has truly offered me and my family a piece of mind knowing everything is completed to the highest standard. I would call on him again and most definitely recommend him to friends and family. read more

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I have consistently used Micheal and Son for both plumbing and electrical work and I give their name to friends who ask about plumbing and electrical. However, last Saturday I cleared my schedule to wait for a 10-2 appointment. No one showed up. Today,I waited for someone to show up for an 8-10 appointment and thought I would call about a window. They tell me my appointment has been cancelled. I ask by whom and no one can tell me. Another day blocked out for nothing. I can no longer give their name to anyone else as this is total unprofessional service. read more

Service was very prompt! Steve called before arriving and came in and assessed the problem and fixed it all in a timely and professional manner!! Even stopped so that I could introduce my dog since he needed to go in the back yard. I will use again and highly recommend them! read more

Horrible customer service. My wife called this past Saturday 11/9/19 because our heat was out and we wanted a quote for a whole new system with the options to buy outright or lease. Guy on phone said a tech would arrive between 2 and 6pm the next day and we would receive a call when he was on the way. At first we were really excited because we have been needing a new system for years. Needless to say, 2pm-6pm on Sunday came and went. Not a phone call that someone was busy, or they couldn't come or even an offer to reschedule. it wasn't until she called them back at 630pm that they told her the tech couldn't make it and we could reschedule for tomorrow. I think not. I took off work that day to be there during their specific time slot and didn't get any kind of notice from them. what kind of customer service is this anyway? I don't care how busy you are, you can at least pick up the phone and call. My time is just as valuable as anyone else's. You have people that not only need help but at the same time are willing to spend thousands of dollars with your company to get something new and i don't even get a phone call? If this was any inkling of how they do business i guess i am glad it didn't work out. I am obviously not the only person that has been affected by their poor service/no shows. If i would have looked at yelp first i would have gone a different direction rather than waste my time. lesson learned, thanks for nothing Michael and Son. read more

After having an appointment, Michael and Sons chose to make the appointment "pending" without any notice. This company makes money on "emergency" services and they get a majority of their business from there. Buyer beware, if you are not next to your phone at all times, they will try to make you an emergency appointment. read more

They are just like used car salesmen, the tech that came out was nothing but a shark looking for new prey. I wanted to see if they were reliable and honest before I had them do any work. I knew I needed a 3.00 gasket to fix a faucet leak, he told me it would $350.00 and no guarantee at all, then he told me I should get a new faucet $800.00. I was with him alone at the house he asked what my husband did for a living,I informed him I own a business and what does that have to do with anything. He said well then you should be able to afford it. I showed him to the door. They charged me $69 for a service call even after I complained to the company what happened. This is a sleazy company, beware. read more

Willie came to my father's place on a saturday and gave us a great diagnostic on what was going on. We had several leaks and willie fixed it within minutes. Thank you Willie. read more

When I called for an appointment, I set an appointment and only then I was told there would be a charge if I was a no show. I immediately said no, i DID NOT agree to those terms. The appointment was sent even though i did not agree to those terms. I've had a AC and furnace replaced by them. Their treatment of me not agreeing to their terms and taking multiple phone calls to ensure my appointment was indeed cancelled and i would not be charged a fee i DID NOT agree to has lost me as a customer to Michael &Sons forever. Your loss. read more

Save yourself the headache and find another company. This company is completely irresponsible. I paid them to install a new heating and cooling unit and it has been nothing but a nightmare. The unit(s) have been screwed up since day one. It has been consistently losing refrigerant since the day it was installed, which they don't seem to have an issue with. Also, when the unit shuts down or starts up, the outdoor unit makes a horrible screeching noise. Each tech that checks it out has a different reason why its screwed up, I've been offered by some techs to do off-the-books repairs. I've been told its because I bought one of the cheaper units. I've been told to just wait a few months. I've been told it the line-sets. I've been told there is nothing wrong with it. I have a warranty that includes labor, and they try to charge for a diagnostic fee each time they come out. I just don't have the patience to deal with them anymore and will probably have to get another company to come and service the unit. read more

I will definitely use their services in the future. Morgan was very helpful and extremely professional. I would recommend him to anyone.

We had our AC start blowing hot air ,they came out claimed they fixed it the next day it started doing the same thing they came back out said they fixed it again; three weeks later it went out again called customer service to have somebody come out and they said that their work is not under warranty and we would have to pay for a whole another service call and for them to come out to repair the same thing that they supposedly did two other times. When we had our electricity go out in Virginia power came out and we ask for recommendations on electrical work they said do not trust them they have heard horrible stories from people that have dealt with them read more

If there was no stars that would be better, I called for a quote...DONT BELIEVE flat cost pricing...that is a bunch of BULL!!!! I asked for a main line clean and one tech said $331.50 and the next tech said $391.90 then the third tech never even showed!!! Don't trust the so called "FLAT COST PRICING" It is NOT true!!!! Guess I am glad though I call A1 Plumbing and they did the job for only $179.00 and actually came out to work and not trying to "Up-Charge" me on different jobs. I would NOT ever recommend this company to anyone!! read more

My A/C unit was icing up, called them up, had a technician out within 24hrs to fit my schedule. Matt showed up on time, very professional and courteous. Explained all work in detail before proceeding with the repair. Very pleasant experience, will definitely use them again. read more

William Cotton was my service provider today. He came to clean my A/C and Heating vents. I must recommend this company for its outstanding service as well as the friendly and knowledgeable technician. He was above professional! I would highly recommend this company due to their highest standards in providing the service requested. Lisa Cohen read more

We have been with them for about three years. At the time, they had a financing option with Wells Fargo. We used it to pay for nearly $14000 in Electrical, Plumbing, and AC and Heating work. We have always purchased the Silver Home Care plan using this financing option. Upon renewal, and after they came to the house to do the inspection, I was told that they cannot accept the payment option for a $189 silver plan renewal, only if I had more expensive work done to go along with it. So I was forced to pay the $69 visit fee. If I had known this was going to be denied, I never would have had the tech come out. Expensive lesson. read more

Very dedicated to doing the job right! Service was on-time and I am quite pleased with the electrical troubleshooting/repairs made as well as my new ceiling fan box read more

I took out a connection on my outdoor AC unit with the weed eater. Techs came in on time and reconnected the wires. They also went in my attic to look at the indoor unit (because our fan would still blow neutral air when off). They told me I needed a new circuit board which would cost me $520.00 for the part, alone. A universal part at that. I found the manufacturer's part online for about $100.00. Before I even decided to order it, I found that the fuse was just blown on the original circuit board. I spent $3.00 and changed the fuse. PROBLEM SOLVED. The uncontrollable fan was just on because of an unseen thermostat setting. How they didn't catch the blown fuse and the thermostat setting is beyond me. 1 star for punctuality and fixing original problem. Negative 4 stars for suggesting a $520.00 part which I fixed, myself, for $3.00. WHO IS THE PROFESSIONAL HERE? I even got a spiel from the tech about their "honesty and integrity", how they are all screened, and that I should just trust them on that circuit board being the problem after he told me the price of that circuit board. How awkward. Again, $3.00 for a basic fuse vs. a$520.00 generic circuit board?? BYE! read more

Michael & Son Services Chesapeake - Really? - Plumbing Near Me - Chesapeake, Virginia

STAND-BY GENERATOR INSTALLATION - PERFECT! I contacted multiple companies in the area to obtain quotes for a stand-by generator installation at our property. Jeremy Link from Michael & Son came out to provide an estimate for the job. Jeremy was very thorough in his inspection (the only one who actually opened the breaker box panel) and provided an estimate right there from the driveway in about 15 minutes. I received in via email after reviewing the estimate with Jeremy. Awesome! Upon receipt and review of the bids received - I informed Jeremy that their quote was out of range based on the bids received for the same services. I also did this with the other companies that provided quotes. Jeremy contacted me the same day and stated he was reviewing with his manager to see what they could do. I told him the gap and let him get to work. Later that afternoon - I received the updated quote from Jeremy as promised. Upon final review of bids received (all for same installation, service, maintenance, etc) we selected Michael and Son to do the work. They were not the lowest bid - but were 'best value' based on criteria, reviews, and how Jeremy presented himself, the work, and the quote. I notified Jeremy on Friday afternoon they were selected for the generator installation. He made arrangements to meet with me Saturday to walk-thru the job again, collect the deposit, and present the timeline - awesome! Michael and Son took care of all permits, etc so I didn't have to do a thing. They got everything done in record time to start the job on time!! Jessie Camacho gets it done!! As promised, they showed up on Tuesday morning with the generator and got to work. The team was Jeremy Link (project lead), Mike Delaney (electrician perfectionist). There was a small hiccup with the gas line installation - however, plumbing manager Don Richards and Gas Plumbing Specialist Joe Creasey showed up at 5pm on Friday afternoon and fixed the issues. That was beyond my expectation - they cared about the job and got the issue fixed to get the project back on track. Monday afternoon - I'm doing the final walk-through with Jeremy and testing the generator operation, etc. Flawless execution during the test - the generator kicked in and provided full power to the house 18 seconds after Jeremy killed the main power to the house. Phenomenal!! We ran everything in the house - Both AC unit zones, all lights, etc. The generator took the load without any issues. I'm confident we'll have full power when Dominion goes off line. Overall, I was impressed the by professionalism of Jeremy when he first showed up to do the bid, he clearly knows what he's doing and is clearly focused on quality of work and customer service. The entire team from Michael and Son: Jeremy Link Mike Delaney Don Richards Joe Creasey Jesse Camacho Are true professionals who focus on quality, customer service, delivery of great service, and customer satisfaction. Thank you for the flawless execution of the generator installation! If you're looking for any electrical work to be done - ask for Jeremy Link or Mike Delaney. If you're looking for any plumbing work to be done - ask for Joe Creasey. I will definitely consider Michael and Son for future projects. read more

Today I had 2 Ventilation fans installed/replaced in 2 of my bathrooms.. I can't say enough about the electrician who came to provide an estimate and do the work.. Louis Pacheco is a fine example of what a representative of Michael & Son should be.. He negotiated a fine estimate the week before, scheduled today's installation time, showed up as promised and did ae expert job with the installation.. I couldn't be more pleased.. We have used Michael & Son for a very many home projects and were very pleased with all of them.. We will use Michael & Son again in the future.. Steve Marsteller.. read more

We had a serious plumbing issue that had gone on for a month. The first two plumbers (each from different companies) weren't able to diagnose the problem, quoted us for services that didn't need to happen, and didn't follow up. This is how I can across Michael & Sons. We needed our plumbing issue resolved ASAP. I called late Wed and a plumber was sent early Thursday. Tom was awesome. He took the time to figure out what was going on, explained what he was doing and walked me through fixing our problem. At no point did I feel like I was being taken advantage of or over charged. Tom was able to fix our issue before noon and at a cheaper price than what the other plumbers had quoted me. If you are someone who doesn't know a lot about plumbing and wants someone to explain to you what they are doing and why, I highly recommend Tom! read more

DATE: 12/17/15 Dear Sir/Ma'am, I would like to take this opportunity to commend one of your "Finest Sons", Plumber, Frank Casey Tulip. What a wonderful gentlemen & talented plumber. He took the time to explain what he was going to do to fix my leaking laundry room (2nd floor) and water damage investigation (1st floor) ceiling. Frank truly took away the anxiety I was having over this water leakage issue. He was very polite and respectful to my husband and family. Mr. Tulip was very knowledgeable and very experienced during his explanations and repairs. He made me feel like my water emergency was "HIS EMERGENCY" and soon everything would be just fine. I appreciate that type of person and commend his customer service. Mr. Frank Casey Tulip should be recognized and appreciated for his wonderful demeanor and excellent plumbing skills. My family is sighing a relief of thanks to you and your wonderful company for hiring such trust worthy professionals. I will always be thankful for THE BIG BLUE TRUCK-MICHAEL & SON. I am a first time customer and I'm very pleased with my repair service experience. I will ALWAYS call Michael & Son for my home repair needs. Thank you for taking the time to read this email. :)*Glad that I have a NEW PLUMBER, thank the Lord his name is Frank! read more

I've been having issues with a clogged pipe. Shaun came out and fixed it right up. Price was reasonable and service was awesome. They were right on time. read more

I am extremely impressed with the techs who replaced my old gas furnace and central air with a new system. They gave me the best estimate and a bigger better top rated system for less than the other companies that gave me quotes. Russ,Tom, Marcale and Najen were all very professional, thorough and did a fantastic job. I even received 36 mos. 0% financing, which was a great help. This company installed a new system in my mother's house and did a great job two years ago. I am glad I decided to hire them for my home.. I will definitely use them again. read more

After getting estimates for a week and a half from about 8 different companies..... I was very impressed with Michael and sons!! It started with the comfort consultant RUSTY, very knowledgable and took the time to explain in detail, awesome consultant... Then it didn't stop there... They were quick to get the AC ordered and arranged for fast installation. The techs ( CARLOS AND EMERSON) were AWESOME!! Very polite ,respectful, and clean. They worked great as a team. And did a great job.. You can believe that I will highly recommend MICHAEL AND SONS... THANK YOU read more

Marcus and Randy are ROCK STARS!!! Courteous, professional and hard working!! Each day they arrived at the house in a clean uniform, ready to work AND they wore the booties in the house! I had a complete HVAC ducting tear out and install to include the replacement of the grills in the house. These guys worked their butts off in a hot, cramped, dusty, small, itchy, claustrophobia attack inducing attic for 6 days. My hats off to you two! Any work that was done in the house had a drop cloth down and an immediate clean up before moving to the next work area. Parts of the ducting had to remain in place because the house was built around it...in these areas, Marcus made sure the ducts were clean and spotless before installing the new grills. Marcus and Randy kept us informed of the progress each day. Because of the cramped conditions the job took longer than estimated. BUT, as soon as they realized the complete scope of the job, they were sure we understood that it would take longer and explained in detail the reasons why. There was a few chilly nights without heat, but that was expected. Before Marcus and Randy knocked-off, they made sure to cap off the ducts and put some heat into the house. Thanks guys!! When they left for the night they made sure the garage was clean and picked up. You couldn't tell they were here...except for the M&S floor mat. ;) The attention that Marcus and Randy paid to my requests for placement of the new ducting and returns was spot on. They even took the time to ensure my complete HVAC system was functioning properly with the new thermostat I had purchased. Overall, Michael and Son met my expectations and I feel the price was fair (expensive...but fair). Marcus and Randy exceeded my expectations and set a new standard for anybody else that comes into my home to make repairs. Thank you again! read more

Called in for an estimate 2 days after thanksgiving. Tech came out for an estimate that Saturday to work around my schedule. Their office kept up with me on the progress well. Work was completed a couple days later and exactly how I wanted it. Danny did a great job and I'll definitely use them in the future if needed! read more

I was very disappointed in this company. My AC unit was not shutting off when the inside unit cut off . They wanted to charge me over 700.00 to replace the wiring in the unit. Two of their service men came over on separate times and give the same quote. My husband said there was no way that replacing wiring would be that much. We ended up getting another company come over the same day for another quote, come to find out the wiring did not needed to be replace it was the thermostats that needed to be replace. I saved over 500.00 with the other company. My advice, don't let this company do any work on your property unless you get a second opinion.. read more

Tim from Michael and son replaced a water heater last month. Professional yet friendly plumber. Would call again read more

My husband is a real estate investor. The technician was supposed to meet at a prospective property to provide an estimate to replace an A/C unit that had been vandalized. The technician called me the morning of our appointment to let me know that he couldn't provide an estimate because we aren't the owners of the home. If it's against their policy to provide estimates unless you own the home, they should ask if you own the home when you book an appointment. Since when do contractors not provide estimates for house flippers anyway? HVAC function is checked BEFORE you close on a house! read more

Holy price gouge! My AC went out on Saturday. On Sunday these people showed up to do the work. $646 for a $3.00 part. My property manager could not get anyone out until Monday so we called these people. They made sure we paid for bothering them on a Sunday. Now my property manager is trying to get them to reduce the charge and they are not budging. Her AC guy that couldn't make it out is saying that any reputable company would have only charged $200. THIEVES!!! Avoid at all cost!!! read more

I would have welcomed the opportunity to work with Michael & Sons however their approach to pricing is indicative of an organization that's simply not prepared to be competitive. I absolutely understand that Final Pricing cannot be provided prior to an onsite assessment, but they were asked to replace an Electric Socket & Ceiling fan... That's It. We were informed that they did not possess the ability to provide an average cost for these services and must charge a Dispatch Fee in order to move forward. Again, I would have welcomed the opportunity to work with this company had they been prepared to compete. read more

Michael and Son is the only company I will ever let do work in my home. Very professional, friendly, clean, and knowledgeable.

I would like to take this opportunity to say "thank you". My wife and recently purchased a home, and knew that the HVAC system would soon need replacing. Once the weather started to warm up, we noticed that the AC compressor was running longer than we thought it should, and decided that it was time to update the aging system. I left my address and phone number on a Michael and Son truck parked in our neighborhood and soon there was a knock on the door. We discussed options, scheduled a date, and true to their word, your technicians had our home cool again. Every one of your team that I have spoken to has been courteous and willing to help. Your technicians are knowledgeable and treated my home with care. Thank you, Vinny Carlos, and Emerson. And thank you Michael and Son Sincerely Steven and Dalene Garrett read more

I had some outdoor lamp posts installed and outside receptacles placed at our home. It involved lots of digging and installation on concrete pads two feet into the ground plus working down in the crawl space of our home and with the electrical panel. Our electrician, Jeremy, did a fantastic job and never complained once while he dug through tree roots and the gravel pathways of our yard to lay the conduit and lines. I also appreciated the fact that he made sure that I understood the scope of the job and encouraged me to call any time if I had questions, even after the work was completed. Jeremy even went out of his way to help me tackle a chore that had nothing to do with his job! Overall, I am completely satisfied and would recommend them/Jeremy to anyone. read more

Michael and Son 's Service Tech George Gibson and their workers -Carlos, Emerson, Adrian were knowledgeable, friendly and great at explaining everything. A memorable experience and educational as well!!! Their work was so knowledgeable and explained everything so well- AND unbelievably neat and tidy (especially great considering ALL the work they were doing) I have bragged about them to all our family and friends- read more

Received a call from Vance Shepard at Michael and son customer service today about my check in and it was a pleasure to speak with him just like it was a pleasure to have M&S plumbing service at my house Don Richards was very knowledgeable and honest he was clean and use drop cover on my kitchen floor. My new faucet works wonderful and I would recommend M&S service and check out the door mat they put down in front of your door I think is awesome I look forward to using there air conditioning service after reading Stephen a review I'll update my review after I receive my precision tune up. read more

Post is from my residence in Virginia Beach Va. No idea why this is reading San Francisco because I have never even been there. Had them come over to fix a toilet that was not flushing. They apply an arguer and plugged. Then charge $165.00 dollar even when they did not fix the issue. At that point I knew I had been had! They said they could fix it and charge an exsorbent amount of money in hopes that I said no and that they could get off the hook. I said yes, which seemed to pull their bluff and they never came back. So much for professionalism, but keep that $165.00 and hope it helps cause you will never get anymore business from me! Leave them alone folks! They actually suck! read more

On Tuesday night, I called Michael and Sons for a gas heater problem. The tech came out on Wednesday and came up with a repair bid of $1300. I refused his service. On Thursday, another repairman came out and found that all was needed was for an emergency shut off switch needed to be turned on. No major repairs were needed. When I called the company and asked to speak with a manager, I was told that a message would be sent to the office and that I would receive a call within 24-48 business hours. Since Monday is a holiday, I won't hear from anyone before Tuesday. The whole experience was awful. read more