The person doing my plumbing was very professional and stay all day to make sure the job was done right. He was up front when it came to pricing and told me about any payment plans. read more

I was given a date for maintenance without any estimates or anyone quoting prices. On top of that, my window for service was from 12-6 on my day off and tech showed up @ 602pm to do a 2-2 1/2 hour job that no one ever communicated with me about. I got a small discount but not worth my wasted day off. I requested the same tech since it wasn't either of our fault and appreciated his superb customer service and kindness. At the end of the day, I recommend the tech for an amazing job well done but not sure I'll use this company again. Frustrating since I'm looking for a trust worthy company to take care of all my house needs. 10 out of 10 for the tech, not so much for company due to lack of proper communication. read more

Repair was scheduled. Technician called ahead to let us know he was coming. Andrew was on time , polite, explained the problem thoroughly and fixed it quickly. I appreciate his professionalism and ability to read more

Definitely recommend. The pricing is reasonable and the service I have experienced has been 5-star whether it was a routine check-up or fixing a broken AC. Every technician that has come to my house has been knowledgeable, professional, respectful and courteous. Each and every one of them explained what they did and why and showed me the images and/or videos. And they did all of that without "man-splaining" which in and of itself deserves yet another couple of stars. read more

I invested a significant amount of money in a complete HVAC system installation from Michael & Son Services just three years ago, expecting years of reliable performance and quality service. Unfortunately, that has not been my experience. Before moving here from another state, our previous HVAC unit performed without any issues or breakdowns for the seven years we owned our home. Because of that experience, I expected a brand-new system to provide at least that same level of reliability -- especially after making such a large investment. Since this installation, I have had to call for service every single year. Even with a paid annual service agreement, I am still charged a minimum service fee of around $90 for each visit. It is frustrating to pay for a maintenance plan and then continue to be billed every time something goes wrong. To make matters worse, if the system fails during extreme weather, we are often faced with premium charges for weekend service or told the earliest available appointment is 24 hours away. That is difficult to accept when dealing with freezing winter temperatures or extreme summer heat. Customer service has also been disappointing. Calls are routed to an offshore call center where representatives seem to repeat a script rather than address the situation or offer meaningful assistance. Overall, I feel like I am paying year after year for inspection fees, service agreement fees, and service call charges without receiving the value or peace of mind that was promised. I also question whether the equipment I was sold is truly reliable, as it has required continual attention despite being only three years old. Had I known that a brand-new, premium-priced HVAC system would require yearly service calls, recurring fees, and this level of inconvenience, I would have chosen another company. When you invest in a completely new HVAC system, you expect reliability, quality workmanship, and customer support that stands behind the product. Unfortunately, that has not been my experience with Michael & Son Services. read more

Fast response time, but pricing is out of range. remove and reset 2 toilets. Price to do repair work was almost $800 per hour.

They are always available! They are friendly, professional clean and thorough. We've used them for new toilets, new a/c, hot water heater along with some other repairs or maintenance. I just think they do it all and appreciate only having one company for all my house needs!!!! read more

Everything was presented up front. Price and service explained. Courteous and professional technicians. Our go-to for HVAC, Plumbing and Electrical work. read more

My air conditioner went out late in the afternoon, and I called for service. They offered after-hours service for $169, which is about twice the normal rate. I agreed since the temperature was approaching 90°F. After inspection, I was told the issue was a transformer and the control board, with quotes of $700 and $1,100 respectively (parts only). As I'm somewhat familiar with HVAC systems, I know a 24V 40VA transformer typically costs around $25, and the control board is often around $100 on Amazon. That would bring parts alone to $1,800 before labor, which I estimate could be another $1,000 or so. At that point, I decided not to proceed with the repair. If you have money to burn, use Michael & Sons. read more

Had a cleaning/inspection done. Tech left upstairs unit not operating. This was discovered when going to bed and found the temp to be 80 degrees. Issue of incorrect wiring was discovered late the next day. The temp was 87 degrees and the unit was running nonstop. Not good! read more

I happened to be home when my smoke detector(s) started chirping. It woke me up. I thought it would be one chirp, but then there was another and another. It seemed to be going from detector to detector every 30 seconds or so. These had the 10-year sealed lithium batteries, though, so I couldn't change the batteries to stop the chirping. Then these were installed in 2023, so they are not close to the 10-year time frame. I called Michael & Sons to get this taken care of ASAP but they couldn't get me a same-day appointment so I took the soonest I could get. But then I got a call back, they could fit me in the same day. So later that afternoon, the tech arrived and determined that all my smoke detectors would be replaced with another brand. I'm very happy with the prompt service and the quality tech sent to help me. I do hope the new brand of smoke detectors last longer. But I am so happy for the quiet and no chirping. read more

The technicians were prompt and came out the day I called about an electrical issue. They explained everything and made repairs for a reasonable price. This our second time using Michael & Sons for electrical issues. read more

Ridiculous pricing for simple repairs. I was also charged more than was the agreed upon. Avoid this company at all cost, unless you just have money to burn. I was charged over $1800 to repair two toilets and replace a garbage disposal - guy did about an hour's worth of work. He was very nice I believe the work was done correctly but i still feel very taken advantage of. If I could give zero stars, I would. read more

Updating my review a few months later with more data: -- I eventually called the county inspector myself because Michael and Sons still didn't schedule them. The inspector came and failed the new water heater that M&S installed for compliance reasons (and instead of telling M&S, he just fixed the part himself, saying that he's had to do this several times before for M&S). So that means we gave M&S $3000 for a water heater that did not comply with standards. -- I reached out to the M&S team that commented below on my original review and they said they would pass along the "feedback." Nothing else was done. -- we had to use their services again recently, and scheduled a service for an arrival time of 12-6. We rearranged our schedules to make this work, and no one showed up. At 6:30, the tech called me and said that he "could be on his way if we still wanted the appointment." We couldn't make that work. I called M&S and spoke with dispatch service agent Rudy who said they would get us an appointment the following morning between 8 and 10. He said we would be the first on the tech (Carlos) schedule. At 9:15, no one arrived yet and I hadn't heard anything from M&S. So once again I called the dispatch line, who talked to some manager, who said that they would get someone in from their day off to service us because they overbooked the existing techs. The new tech was going to get dressed and be dispatched to us. He was not expected to arrive within the arrival window. -- I have now spoken with customer service who was sympathetic, but again, they offered no solutions. TLDR: There is the potential for a pleasant experience with Michael and Sons but that was not at all what happened with us. Unfortunately, if something goes wrong or they fall behind schedule, they do not take any responsibility and you just end up wasting your time and money. read more

Michael & Sons has always been prompt and transparent about what was going on. I did however recently have an issue with one tech who said the work on our AC was complete but told me "wait until it got hot to turn it on and if it doesn't work to call back in and request another tech." I attempted to turn it on later that day because I was not about to wait till it got hot to find out if the AC worked. Unfortunately it was not complete. I called back and they sent someone else immediately who was able to diagnose the problem. It sounds like the previous tech was frustrated and missed a small detail. Overall, the second tech was incredibly helpful, fun to speak to, and did the work at no charge due to a warranty. read more

Have called 4 times to request a crossover valve inspection. I have yet to receive a return call

Technician was very through and was very pleasant and professional. And went over everything that was performed.

A little pricey but happy with the way the technician explained what was needed. And quickly solved a major issue. Thanks so much!

I first called Michael & Son because they were visible in the area I live in and I had what I thought was a pretty small job. After receiving a text that includes a picture of the technician and after receiving a phone call from the tech letting us know when he would arrive, Dezireon Ore came. On time, very polite, very knowledgable, let us know the job would be a bit more involved than I first believed (which I already thought might be the case), he completed the job in a timely manner, updated me throughout the visit and explained all he did before at the end. I would recommend this company., read more

Juliano came out today to troubleshoot some electrical issues and ended up replacing our breaker. He was incredibly nice and did an excellent job. We will definitely hire him again in the future future! read more

Response time was excellent. The quality of work by the technician Yovan was excellent. He went the extra step to ensure work was completed to my satisfaction. Would only say that I thought the price for the parts was alittle excessive even with the 10 percent discount. read more

Crooks only interested in upselling and finishing fast now I'm stuck with a bill 5000 dollars more than the estimate because they weren't satisfied with getting 17000 out of me had to get 5000 more. the lying tech told me they sent the wrong contract and up charged me on the new one be careful these dudes are snakes read more

We continue to receive wonderful care and quality service from Darrin Washington. He is always extremely personable and ensures we remain knowledgeable and educated on what is occurring with our HVAC system. Thanks for all you do Darrin and early Happy Birthday! Cheers to a great 2026! read more

Technician was great but he didn't come prepared with equipment he needed but not his fault. When I made appt I pointed out job and what I wanted. I called the day prior to confirm and document what the job was and what I wanted done with stainless steel flex connectors under sink. I also sent photos to email address I was given. But none of that seemed to be documented on the work order or related to tech. But tech was great and went and called manager to verify as he could tell I was disappointed with the extra effort I made to make it go smoothly as this was my first appt with Michael and Son. Once he came back in house he let me know he would go get the right parts and would be back which he did and completed the job great. Thanks for the extra effort and checking in to get the job completed as I had hoped for long term satisfaction. read more

Chase came out to help me with an electrical issue. He was knowledgeable, professional, and chill. He fixed the issue right up and gave some suggestions/advice on how to avoid the problem in the future. He also gave a quote on another potential solution that I may consider down the line. Overall great experience! read more

Salah was excellent and did a great job! He did the most thorough cleaning of the outside unit that I have ever experienced!

Sure since you keep requesting a review. 3 appointments. 2 techs. No one showed up. Then I get an exit survey request? How do you no know that your techs never showed up? Thanks for leaving me waiting at the home for hours with no communication read more

Very professional. Low pressure sales suggestions. Be aware that many expensive upgrades are ideal, not really needed, and be aware that the prices are made up, in the used car sales kind of way where the technician has a tablet and you sit at the dining room table and he makes you a deal and applies discounts, lol, so one customer can pay a lot more than another due to haggling skills. That's normal for home upgrades these days. I don't approve. I'd rather see fixed prices posted publicly. But Michael and Son do a great job of making that model a lot less bad. read more

The first time they came out the service was decent, they put plastic in crawl space- it is definitely better than it was, it moves around a lot if you have to go in crawl space. We called the a second time to price out our remolding of our upstairs bathroom. They said they knew how to do it, I paid the $85 charge. I don't think the man knew how to do the job. He wanted to cut a hole in the floor above the foyer to fix the pipes, cover the old lines and replace tub. I got a second quote from a plumber and he was $6000 cheaper. Cost us $1000 instead of $7000+ The plumber who ended up doing our work did the whole job in 3 hours. Needles to say I am out and extra $85 for the extremely high quote. read more

Michael Jones was knowledgeable and professional and friendly. He replaced a light above the shower and did an electrical inspection of the whole house. I would recommend this company to others. read more

They charged an 85 yr old woman who is mostly blind over $400 to replace an outlet because supposedly the day after Thanksgiving is also a holiday read more

Tremayne was professional and respectful while visiting our home to do an evaluation and repair. He explained the issue and gave us guidance on how to care for our unit. Thank You Tremayne! read more

They seemed to install my new hvac unit in well; however, keep an eye on your payments to them. Six weeks after they installed my new unit, they send me a balance of 5,000.00 saying," please pay your balance. " I had already paid the full amount on the day they installed it . To send me a bill 6 weeks later was unethical & unprofessional. I went to my bank immediately to get the information that I paid, and I gave them a call to let them know how wrong they were. If I had been an older person who didn't keep track of everything, I would have probably paid it. Needless to say, they lost a lot business . Several friends of mine who live in my building didn't feel comfortable doing business with them after hearing what they tried to do. I had planned on having them do electrical work for me too. Not anymore. read more

My HVAC went out this past Wednesday, the coldest day so far. Tremaine showed up within two hours of me calling at 7 PM. He knocked on the door, asked where the box was and refused to come in until he fixed it. It was freezing! He finally did, came in fixed the thermostat and then stood over the register until hot air was blasting. He was like a superhero! Once everything was fixed, his personality was displayed, and he was smart, patient and all-around easy-going guy, the kind you would want in your home and frankly in the family he treated me as if I were his mom and he wanted to make sure I was warm that night. When he left, I was happy I had heat but even more than that I had met a real life superhero! Tremaine is a great guy, I could not have had a better experience. read more

Michael & Son Services Raleigh - Uh... hello? - Plumbing Near Me - Raleigh, North Carolina

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Awsome service tech for Michael & Sons services named Jonathan Webb!!! Because of his attentiveness, ability to explain in detail, professionalism, courtesy, etc etc; i could just keep going on. I will be staying with Michael & Sons Services for the simple fact that Jonathan Webb works there. I hope all the service techs at Michael & Sons have the same standard and professionalism as Mr Webb does. Just an outstanding job. I had an emergency visit that required Jonathan to come out at night. Jonathan's response time and skill at diagnosing the problem was exceptional. He was not in a rush, he showed no displeasure at being there, he was very friendly and a great conversationalist. He walked me through his steps, so I understood what he knew. As a homeowner and prior residential contractor, this is highly important to me. The difference between shady businesses and professionals who help home owners become educated about their own property. Again, phenomenal job and I would highly recommend others to give Michael & Sons Services a chance. read more

Tech was awesome. Work was great. Only rated them 3 stars based on the price which was through the roof.

Gavin came out to give me an estimate for a new hot water heater. After I agreed to the package, he said he could replace it right then.. and he did! He was super friendly, and very knowledgeable. High recommend! read more

This was my first time working with Michael & Sons and I see now why they have such a great reputation. They were able to send a tech out the same day and he really went above and beyond just repairing the pipe that was leaking. Super professional, kind and knowledgeable. Highly recommend! read more

Our tech, Jose, did a great job. Called to let us know when he would be coming. Went over what was done and asked if we had any concerns. Very professional. read more

Tarik Ezzaki from Michael & Son Heating & Cooling arrived at our home Monday morning 02-24-2025. Tarik completed lockout/tagout of the HVAC breaker, changed the filters at the attic unit, and added a voltage meter to the exterior unit to shut the unit off incase of lightning strikes. Tarik informed us that the electrical system was tuned-up and functioning as designed. Tarik was very professional, kept his feet covered while working in the house and clean up his work area at the attic furnace and exterior unit. I would recommend using Tarik for future HVAC maintenance. Thanks Michael and Son read more

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