My family has been with Catherine for many, many years. We have all of our car insurance, our home…read moreinsurance, earthquake insurance and life insurance here and it is just wonderful. Catherine is always willing to help you if you have any questions regarding your policies. She also does annual policy reviews with you to make sure your insurance coverage is still appropriate. There is always someone answering the phone during business hours. Even if they miss your call, if you just leave a message someone is bound to call you back within a few hours. The ladies/staff who answer the phones are very knowledgeable and really really nice! I feel comfortable asking them questions and am confident that they are giving me the right answers and/or explanations. I would definitely recommend Catherine Chen's office for insurance needs! :)

It is without hesitation that I highly recommend Catherine Chen & Jessica Lopez-Garcia for their…read moreoutstanding insurance services. After 6.5 years of remaining a faithful customer, I have thoroughly enjoyed their excellent services, and I completely trust them. I have been treated fairly and honestly when consulting with them regarding any needs or questions that I may have. I am always informed of whenever I am eligible for any discounts; especially when considering my 6 policies where I am getting the most value for my money. I also find the parking that is adjacent to the office to be so convenient, please see photos. I am completely satisfied with their professionalism and insurance products, and I look forward to renewing all of my 6 policies every year!

Jaime has been super helpful with obtaining our rentals insurance. Easy, smooth and super friendly…read moreprocess. Thank you!

Tried to contact an agent for a change on my policy. I was td I would receive a call back within…read more24 hours.

I got my family car insurance with State Farm for a while through Van Le Agent…read moreWe are totally satisfied with either the Company Policy or The Customer Service . The Staffs are always friendly, fast response, especially Tuyển Phan she always make effort to provide the best profit for customers .

Thank you, Von Le State Farm Insurance Agent, for what you have done for me whenever I needed…read more Especially, I appreciate Tuyen Phan who has helped me many times. Tuyen has always returned my calls when I left my messages. She doesn't mind spending much time on my requests. Currently, she deals with State Farm Insurance Agent to make a reasonable payment to cover the windshield replacement cost. God bless you all.

I dealt with Binh. I was getting a kind of insurance where the agent doesn't get much of a…read morecommission, if they get one at all. It was next to impossible to get an agent to call me back, much less help me get the insurance (see my review for Tonk Insurance), but Binh went above and beyond. He got my daughter crayons and a booklet to keep her busy while we were there (kudos for that!). My application got rejected because I didn't provide *exactly* the right copy of my i.d., so I took the right one to him and the day he received the rejected application he fixed it and sent it right back, then called me when he had confirmed that they had received it. WOW! Thank you so much!!

Excellent service. Great price. Binh (aka Josh) is professional, he knows what you want and make it…read morehappens with reasonable cost.

Everytime I turn around my auto insurance policy has been increased. Within the last 6 months my…read morepolicy has increase over $120 and when ever I contact this office, where Rexi Tagayuna is assigned as my agent; They can never give a valid reason upfront as to why it has increased. 2 months ago it increased approx $45 and I sent an email asking for details and received a response providing me details that were totally false. The woman stated the reason for the increase was because of a traffic accident my son had back in August that was minor (minor scrape to vehicle while pulling out of a real tight parking space) of which my policy had increased for this incident 2 months after it happened, being an increase I was aware of. Because the property damage was $100 over the CA limit of $1000 they were required to increase my policy approx $65 in October 2024. In any event, I called 2 months ago because my policy was increased $45 more dollars. So I emailed my inquiry, the response I got was because my son had a incident back in August, in my Toyota. #1 my policy already increased in Oct 2025 for that and #2 he wasn't driving My Toyota Corolla. He was driving his own car that is on my policy also and is Not a Toyota. With that being false I called and asked why is my policy being increased again for the same incident? (I have saved this email for my records) they cldnt explain why she replied with that info and then said it was actually increased due to some state changed that were made in Jan 2025. So now today I received my statement for next month 05/2024 and its been increased $65. I called and the wonan who answered today, attempted to say the same thing about the incident my son had back in Aug 2024. So by now I am Pissed, and even more so because we havent had any other incidents at all on since being covered. My Toyota Corolla is a 2015... and the policy is showing more than My son's 2018 Ford Fusion Hybrid. I am 46 yrs old and have no accidents or tickets. My son only had that one incident. So how does my policy increase $60. My policy was reinstated being past due 2 days, however online it says a lapse in coverage of 30 or more days would cause at least an 8% increase. My lapse would hv been 2 days if any and would not cause a $65 increase, when my policy was "reinstated" either way the woman who answered said due the my sons incident (LIES) again, and started saying due to a renewal of my policy, Ive been with them almost 5 yrs and never has any of my renewals increased $65. So as I told her she is wrong and they need to STOP using my sons incident as the reason for increase because Im not dumb. And starting to believe this broker/office is ripping me off and lying in the process. They never send any notice telling me of an increase just increase. When u call Customer Service your automatically referred to the agent as Customer Service cant explain the policy. I never chose this agent nor met her and really have no idea how I was assigned to her. But atp Iam fed up and looking to file a complaint with the State and have them look into all these increases to make sure theyre valid since I have been lied to more than once. They have even entered their own estimated mileage on my vehicles to renew our policies, and I have had to call them about that. I work from home and barely leave my house and drive my car less than the standard 12K miles a year, i have sent them the mileage and they have still entered their own estimates making my rates higher and have had to have them fix it and assume they thought I wouldnt catch it. This how grimey these insurance companies are I assume, or maybe this particular office Im assigned to. But at the end of the day, all this agent/ofc does is LIE at least to me they do. I will look to pursue for real answers, because I am tired of being lied to. Because how is it ur insurance policy increase over $150 in 6 months and every 2-3 months a new increase. Monthly payment changes every single month w/no explanation, just lies they expect me to believe.

If you live in Newark or surrounding areas and need help with any of your insurance needs, Rexie's…read moregot you! She is knowledgeable in every aspect of insurance and can find the best deal for you for your home, car, life; etc.... Rexie has a pleasant personality which makes her very easy to get along with and easy to understand. I highly recommend Rexie for all of your insurance needs!!

I may be one of Dan's earliest clients for both household and auto (about 45 years), but there's a…read morereason. Dan, his son Dan Jr. and all the people who have handled my insurance needs over the years have been fair, professional, and pleasant. Let me explain two examples of the kind of office Dan Youngs runs: -- A few years ago, I had a brand new movie camera stolen in Buenos Aries while on vacation. I had no evidence; no police report, just my word. I collected. -- Now, 2022. My wife and I gave our granddaughter a used Prius for college graduation, and by telephone call with Dan arranged for two 6 month insurance payments. When the second payment became due, (my bad), I thought I was paid up but I was not. The DMV was about to invoke their lawful remedies. Dan stepped in. I'm sure the bill got paid on time with Dan's own money. Yes, I was a long-term client, but how many insurance agents do you know who would do the same.

We were with Farmer's Insurance for over twenty years and we never had any problems whatsoever with…read moreagent Dan Young. He was pretty good at helping us with insurance. However, about 20 years ago, due to very high winds, our back fence blew down and we had to file a claim with Farmer's Insurance to get it fixed. All went well until the next bill came and we discovered that Farmer's Insurance had increased our premium. That really ticked us off. I mean, what good is insurance when you pay your premiums every year and then, when you need their help, they raise your rates? We dumped Farmers Insurance and went with another company but Dan Young, like I said, was a decent agent.

Insurance isn't exactly an enjoyable topic to discuss, but Tina and her team have always made it…read morefeel comfortable and safe. Whether it's car insurance, homeowner's insurance, or umbrella, these were all terms that used to scare me but I've had a very smooth process ever since working with the team. I now go here for all my business and personal insurance needs.

High turnover. Can never actually speak with Tina. I have dealt with Kim, Samuel, and Sylvia, where…read morethe former two are no longer employed here. Recently, my experience with Sylvia was far from the expectation. I asked for a quote and she takes down my info, and provides me an email that is a mile long. After the email didn't go thru, I call back and ask her to email me instead. She tells me to direct it to Kerry as she is the one who provides quotes. Well, Sylvia, if you are incapable of providing quotes, why on earth are you working at an insurance agency, and it behooves me as to why you couldn't direct me to Kerry in the first place. This place is a joke, and I recommend you pursue business here if you prefer to have your time wasted and nothing to show for it.

Got my service here and it only took two hours unlike the dealer which would have paid at least a…read moredozen dollars for the same service. Will take my vehicle here. Well done AAA!

I had an outstanding experience with AAA customer service thanks to Angelique, Jenn (Manager), and…read moreShree. From start to finish, they were incredibly professional, attentive, and genuinely committed to helping me. Angelique was patient and thorough, making sure all my questions were answered clearly. Jenn, as the manager, demonstrated exceptional leadership and went above and beyond to ensure everything was handled smoothly and efficiently. Shree was equally helpful, kind, and responsive, making the entire process stress-free. It's rare to come across a team that is not only knowledgeable but also truly cares about customer satisfaction. Their teamwork, communication, and dedication made a big difference in my experience. I highly recommend AAA, especially with a team like this supporting their customers. Thank you all again for your excellent service!