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    Michaels

    2.8 (49 reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

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    Kim G.

    Michaels is my go-to craft store and I've shopped at many locations over the years. While this Michaels is located in the same strip mall as HomeGoods, which I visit often, I rarely stop in. It's a big store, but never seems to be well-stocked. The layout is confusing and the checkout is slow, consistently. Tip: always go online for their weekly coupon. There is always one available so why not take advantage of the discount. While I'm waiting inline, I go online to get barcode. Plenty of parking out front. Easy access to I-5. In same strip mall as HomeGoods. These are the positives. Bottom line, when I need something to finish a craft, and I'm in this area, I stop in but I never make a specific trip to this location. It serves the need. It's A-ok.

    The worker who asked for assistance in rushing my boyfriend.

    This michael's has AWFUL customer service. No one helped me find my yarn, when i asked multiple times. The place is very dirty, and unorganized. To top it all off my boyfriend who has a medical issue, was using the restroom - and the worker had a fellow co worker go into the restroom and rush him out! The store wasn't closing for another 45 minutes. I am so disturbed.

    Three Jerseys.  Ironed, on a hanger and in a garment bag when left for framing at Michaels Tualatin.

    I seldom write reviews as I reward good service on the spot and eliminate stores that do not provide adequate service. See photos of framing effort of three jerseys at Michaels in Tualatin. All were freshly ironed, on hangers and in a garment bag. After 6 visits and 8 weeks later than promised, It was clear that this was well beyond their capability. I have had more than a dozen jerseys framed. Most of them at various Michaels stores. These two were framed and a third was still not ready. It was time to cut my losses and bring them home. Will have to find another framing place that can do the work properly. You can decide for yourself if you can live with this level of workmanship for the price that is being charged for framing. For me...unacceptable.

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    Review Highlights - Michaels

    Very helpful staff and our go to place to find all our arts and crafts needs.

    Mentioned in 4 reviews

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    Diamonds in the Rough - Black Friday sale

    Diamonds in the Rough

    3.7(3 reviews)
    2.2 mi

    It's exactly what I want for a card store it sells primarily Magic The Gathering, it has bulk boxes…read moreto look through, it sells packs and has some high end stuff to look at.

    If I could leave zero stars, I would…read more I really wanted to like Diamonds in the Rough. My first couple of purchases in August were rocky--127 cards on August 16th and another 19 on August 18th. The orders were bundled (a nice gesture), but the package was never shipped. The tracking number belonged to a completely different customer 1,400 miles away. After a month of emails, delays, and searching for cards that apparently "could not be located," I eventually received about 95 of the 146 cards I purchased and was refunded for the rest. Frustrating, but Shonn made an effort to fix it. Because he tried to make it right, I gave him another chance. I made two more orders in September--no issues. Cards arrived (still slower than any other dealer I buy from), but they arrived. Then came October and November... and everything fell apart again. 47 cards ordered 10/16 32 cards ordered 10/29 31 cards ordered 11/7 A shipping label was created on 10/31 and again on 11/14, supposedly combining all three orders. As of December 8th, USPS is still waiting for the package. Nothing has ever been dropped off. I've sent more than half a dozen emails--ignored. I called. I got excuses again: "I'm busy," "My employee is out," "I'm working on it." Meanwhile, we are approaching 60 days since the earliest order and I still do not have what I paid for. Here's the biggest issue: I don't want a refund. I want the cards I purchased. At some point this stops being "busy" or "backlogged" and becomes unacceptable business practice. I truly do not understand how this shop has a 4.8 rating on 165 reviews, because my experience--twice now--has been the opposite. I will never purchase from Diamonds in the Rough again. And if you choose to, at least go in with your eyes open--because this level of unresponsiveness and delay is not something collectors should have to deal with.

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    Magic the Gathering singles, decks, and supplies

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    The front door

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    Magic the Gathering singles, packs, and booster boxes

    Michaels - artsandcrafts - Updated August 2026

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