My wife was looking for a frame for my son's graduation pictures. They happen to have graduation frames and other graduation items for 50% off! The whole store was full of 40-50% off summer craft items as well. No employee that walked by me while I was searching for items stopped to ask if I needed help. I did stop one employee to ask where something was and she briskly pointed me to the potential isle, then walked off instead of walking me to the item. Overall customer service can be better, it seems good customer service is a thing of the past these days. They have 4 banks of self checkout kiosks and 1 human manned register. read more

See all

Came in to make a purchase was told because I was not using cash that I had to use self check out and I wanted to have an actual person ring me up not do self check out and I was told that they were working on something else read more

Michaels - 12:30 pm on 1/27th lady at register - Knitting Supplies Near Me - Vacaville, California

Love Michael's products. Sometimes the prices are a little expensive but other times you can snag a good deal. This was a good deal day. Purchased an Easter door wreath I that I had seen somewhere else for a lot more money. The store was organized, neat, and they have a large and varied selection. The cashier Amy seemed a little spaced and unconcerned but otherwise it was a good shopping experience. read more

Michaels - Easter goodies - Knitting Supplies Near Me - Vacaville, California

Michael's just lost me as a customer. Not that I'm a regular, by any means. No more cashiers. It's all self checkout now...not good. Not good at all. The people who come up with this idea, obviously don't care about the customer. If they think that forcing a customer to think for themselves is efficient, they're morons. Some of these customers are the same people who have been waiting in line for 5 minutes at a fast food place, and then when they're asked what they would like, the first word out of their mouths are...uhhhh. read more

My friend and I came here today to purchase some Lorcana cards. A service rep helped us and showed us where they were stored and let us purchase the cards we wanted. Later that afternoon, we decided to purchase more, so we went to the same place to get more cards. A different service rep (a very young gal) was right in front of where the cards were, and she proceeded to reprimand us rudely like children, for not asking for assistance. After we chose the cards we wanted (with her assistance), she followed us around, keeping watch on us, looking us up and down as we proceeded to pay for everything in full. I was very polite towards her throughout our interaction, not even making any fuss. I paid at self-checkout, and said thank you when I left, but she ignored me and instead gave me a dirty look. Not sure if this was racial profiling, but it made me feel very uncomfortable when she kept following and staring at us. I understand the importance of store policies and procedures. So I can understand this sales rep's frustrations. But to enforce store policies and procedures does not mean being rude and unwelcoming to customers, especially if they didn't know what the exact procedure is. This was frankly rude and unprofessional customer service. It makes me not want to come back here, especially if sales reps are going to talk to me so insolently. I give this Michaels location an overall one star rating - 1 star for its availability of Lorcana cards. But that's it. This Michaels offers nothing else good except the Lorcana cards. The poor/rude customer service ruined my experience here... Avoid! read more

They have sales associates who try to help but they have absolutely No Knowledge of their Products. basically their are no help!!!!

I would like to give a special shout-out to Axel, Dhillon, and the manager, Kalie. When I visited the store to shop for my upcoming wedding, specifically to purchase flowers, this team assisted us in selecting the right products and went above and beyond to help us make the best choices for our special day. During checkout, they informed me about the Michaels app and offered additional discounts due to my military service. This demonstrated to me that they prioritize customer satisfaction, which I truly appreciate. To the district manager, I recommend promoting these associates because they did an outstanding job and took the time to assist me and my soon-to-be wife. Thank you. read more

Michaels - Knitting Supplies Near Me - Vacaville, California

5 stars the people there are very kind and helpful I found all the stuff I needed P.s the employees are really funny read more

Staff is always very welcoming and helpful. I came in today super nervous because i'm baking a cake for the first time and Haven was extremely helpful and gave me tips! thank you!!! read more

I thought that this store would be great! Much better than Pinole, but that wasn't the case. Like the Pinole store, their yarn section needed work. The difference is that Joann's is lacking in products that they should have on a regular basis. This place has all of the stuff you can want, but it's stuffed in shopping carts and boxes stuffed in the aisles. They also don't have a lot of employees and they were not around to answer my questions. As a result, I spent quite a while meandering around the store to figure out where things are. Of course, by the time I went to find what I wanted, I felt disappointed at the mess. It wouldn't be worth coming here. read more

See all

Disappointed to see that Michaels has also joined the wave of self checkout. In my humble opinion it didn't ease the line but caused congestion due to the set up. I like the idea of being checked out by a cashier. It's more personable. Maybe another self checkout layout would be better being that there is a lone cashier at the front but the line gets clogged when you have customers that opt for a live person versus self checkout read more

First of all you walk in to NO employee's anywhere it was like the Zombie Apocalypse hit. I was curious to see the fabric area since we lost JoAnn's and went to the back left area where they always had Fat Quarters and basic Supplies to see the whole row where it use to be has been taken over by more yarn. I was kind of expecting since they were getting the potential of gaining JoAnn's customers since it was the only fabric store in the area. The reviews on their fabric addition to their stores coming up very short of quality are not grossly understated. The supplies they use to carry shrunk by at least half. When we could see most of the new stuff but no fabric by the yard anywhere, and I spent a good while looking for a employee found a girl working in the back where the custom frames are but she was too busy with her ear buds and music to help customers. There is a HUGE area in the front of the store that has been empty for almost 2 years where they could have put the sewing stuff but guess they would rather display empty shelves. Since not finding a employee or anything I was looking for I left but not before passing the lovely Halloween decorations and line of self check outs because it seems Michael's in Vacaville doesn't have more than one employee working a day. They boast about $5.99 fabric but 95% of it is you have to order online which charges you $10-20 for shipping. Vacaville Michael's was always nice because it was newer but the store itself becoming nothing but a bunch of Dollar Tree garbage store I'll go up to the Quilt store in Dixon you at least get greeted, and if you can't find what you are looking for they have employees around to help you find it and show you where it is. The only thing I found worse than Michael's is Hobby Lobby in Fairfield their employees are out and visible when they ignore you. read more

This store NEVER answers the phone. It's truly baffling how local management and corporate allows this to happen without any recourse. I have called numerous times first during December, and now in the spring. I assumed since it was December, staffing was the issue but since calling today (during spring) it must be a training issue. Very frustrating!! read more

Big ol' store located in what used to be the middle of nowhere. I'm not going to complain about the customer service, but there was none. I went in, picked up a pre-fab picture frame, bought it and left. This is one of those businesses where everything is "on sale." Discounted- technically speaking because everything is "on sale." I brought in a 40% off any regularly priced item. I'm not sure I could find a "regularly priced" item in the building if I tried. If I were to describe this location, I'd call it the Costco of Michael's. It's huge- basically a warehouse. Somehow they managed to have fewer people helping customers, but that was okay for me. read more

See all

Went into the store to get picture frames and came out with other things too. They have a good selection and had several sales on many items. I bought my kids and nieces bead sets, they are so excited to put them together. The store had good parking as well. Will return. read more

A very very rude cashier named Diane, was of absolutely no help. I walked around the entire store twice looking for someone to help me locate an item. When I asked the cashier for help, she complained instead. This store seems organized, but that particular employee needs to work on her attitude and learn a thing or two about customer service. Other customers in line even noticed how rude she was. read more

The staff in the framing department was very helpful in making a decision on a frame for a puzzle I had to frame. Then called me and had it completed when they said they would. Oh and it turned out better than expected. read more

Newer location, replaces the old Michael's that used to be on the other side of 80 near Sports Authority and Walmart. The largest Michael's I've ever been to very near and we'll organized. The customer service is what's lacking at this location. Kinda sad, because you think they'd want people to come back and shop at this humongous store. If they don't fix it, they might lose the serious crafting customers to the Fairfield store or to joanns. If you forgot your coupons, there is an app you can download that isn't by the Michael's company, so thee are ads. Really good though since it usually includes a 40% off one item coupon and something for framing. This location does offer military discount. When they first opened, they didn't, but they've since remedied that. read more

I came here today to find an item for an art project. I couldn't locate my product and couldn't find someone on the floor to help me. Went to the register to ask and they said they didn't know where the item was and I should look it up online on my phone to see the location. What? I'm a customer and not an employee. Since the employee was not helpful and I had to find it myself, maybe I should get part of her salary. Michael's used to be my go to store but not anymore, especially when there are better options in town. read more

We stayed at a campground not far from here and I was in need of some yarn for a baby blanket I needed to make for a friend. It seemed like a fairly new store and was not one of the biggest stores I've been to but nice enough. I was a little disappointed in the size of the yarn department as it was just three small isles of yarn not a whole lot to choose from and a lot of the yarns were out of stock. I also found that they were a bit pricy too. My friend was in search of wording sheets for card making and found out that they no longer carry the generic style print of wording only specialty holiday and event wordings. This was not an eventful trip although we did not leave empty handed as we passed the jewelry making section and the impulse items, as those are always hard to pass on. Though the cashier did as me if I was military, senior or another sort of something I can't remember for a discount which Ive not been asked in a Michaels and I used my 20% off discount so I saved some money. read more

Every Michaels has always been a nice place to shop, but today the cashier didn't seem very friendly. She didn't smile not once, not even to other customers. I bought maybe 80 items, and she over rang me, for an extra two. I don't live in vacaville so it's not worth the drive back to tell them. Maybe I'll stick to the Michaels in my town instead. read more

Manager and employee literally said they couldn't resolve my problem due to self check out glitch. The Manager was very rude about it. I won't shop there again. read more

Update: Gave up being on hold after 40-minutes. I called back and spoke to Ken, the store manager. While he did apologize, he should have been more responsive in that he would look into the issue. He did ask if I had the part number. After all that, you really think I would purchase that item. Stores are going out of business because online ordering is so much easier than dealing with uncaring staff and ridiculously long lines just to check out. Something to think about. I normally have no issues with this store. I called to see if they had a clearance item in stock before going into the store, as it wouldn't allow me to order online and then do store pick up. The first person who answered the phone, kept repeating what I said to someone else and I could hear a person in the background responding. It was very generic (yes, they carried the brand). When I clarified I was looking for a specific item, they said they'd have to look. A few minutes later, another woman (sounded older) answered the phone. She said she would have to go look for the item. Well, as I write this, I've been on hold for over 30 minutes. I'm just curious as to if/when they realize someone is STILL waiting. Customer service would dictate you pick up the phone and let the customer know you are still looking or you are having difficulty locating the item. Can no one else in the store see the line is on hold and might want to find out if that person is in need of assistance? Very poor customer service and obviously customer service needs a bit of retraining, imo. #stilonhold read more

Address is listed wrong! 1611. Not 611. .. look it up in your map program instead of Yelp read more

The Vacaville Michael's is my new favorite store. It's a major improvement from the old store front by Walmart. This location is airy if that makes since. Meaning that everything is spaced out and not crammed onto shelves. I felt like a kid in a candy store they have so much to pick from, that its easy to get carried away. The only downside is that the staff isn't as helpful as they are at other Michael's. I went to approach a couple of them and they avoided eye contact or pretended to be answering their earpiece. When I went to the front to pay for my items the cashier didn't greet me and when she put my items in the bag she did a sweeping motion and dropped them in the bag. For the amount that I spent my items should have been handled with care, not treated like it was trash. read more

Great store neat and staff is knowledgeable and helpful. Wish to find coupons mailed to me and can't get that done. read more

Filled up on all my scrap Booking sticker needs! The lady re stocking in the isle asked to help and helped me find more options! Very organized store read more

I went into Micheals on Saturday and I was about to ring out. Melinda was so kind and told me about the 20% off coupon online. I did not want to hold up the line to look the coupon up but, she said she could wait and even helped me. Thank you very much for your kindness Melinda. You are appreciated. read more

I love this store. They have a little bit of everything. Also love that they frequently have coupons you can use which really help make the price more affordable. The major downfall though is how crowded it can get. I dread going in on the weekend especially with Covid going on. The line can get super long at the checkout. I recently started buying the Sweet Tooth Fairy melting chocolates and baked goods there, it is such an amazing brand! I wish they carried the baking items more consistently though, every time I try something new and discover I love it - I go back to get more and they don't have it anymore. read more

This store is under staffed and what staff is there is poorly trained. Ended up leaving store without items I wanted to purchase after cashier messed up and manager couldn't undo what was done. Lost use of rewards voucher in the process. Good news-I went to Joanns and bought the items there. They had a better selection, better prices, and knowledgeable staff. read more

The store is full of supplies but the this is the most disgusting bathroom I have been. Now is Tuesday at 10am... I am attaching the pictures of ladies bathroom. This says a lot of the manager of this store.. read more

See all

Let me start by stating that Michael's is my go-to place for a lot of my craft supplies. Now to my comment for today. A really nice young lady tried her best to help me but did not know the answer to my question. She contacted the store manager via that little walk-in-talkie thing they wear. She tried her best to communicate with the manager...who just told her to tell me to order online. But...and she told her manager this...I had already tried and was unable to order the amount of supplies I needed. The manager wouldn't even come to the front of the store to speak with me. Just told her to get my contact info for later. Seriously!???? The store was dead. When they called me to the register, I was the only one in line! And the manager couldn't even speak with me? I left. I will look elsewhere for what I need. read more

Moved here over a year ago and have been coming to this store often to find items for my DIY home projects. Some items i can't find here. Coupons help me big time with my purchases and with some imagination, you can find really good deals here. I really like this store and could take my time walking its aisles for hours to get inspiration. I agree with the previous posts about lack of customer service and the long wait in line. It can be hit or miss. read more

Five people in line and one register open. No attempt to even call for assistance. I think her name was Danelle or Danette. So slow every time. Never have this problem anywhere else! read more

Hmmm, what is there to really say about Michaels? Giant box chain store specializing in arts, crafts, hobbies, party nick knacks and framing. Service is good and framing is affordable here. This store is spotless since it is still brand spanking new and never ever forget to use the single item 40% off coupon you can download on your phone. read more

This Michael's sucks. Every time I go in there I can't find a single employee to help me find what I came in for. So I spend about 15 minutes walking the aisles hoping I find what I need until I can find someone to help. And when I do get help they usually suck at helping me as well. The staff doesn't seem to be knowledgeable about what's in the store as well as where it is located. Today I was pretty irritated because I came in for a dry erase board and the associate could only find black dry erase boards. She seemed clueless and then found some other boards in the drive aisle and suggested I make my own, which could have worked but she couldn't really help me find the right items I would have needed to make one anyway. So I just grabbed the black one and while doing so I found the white ones that she couldn't find lol. I still bought the black one because the white ones were more expensive. When I got home I noticed the frame of the board was all scuffed up, so I'll be taking it back. Bottom line, this place is understaffed and the staff they have do not have very much knowledge about crafts, and the store has a poor selection considering the size. I liked the old one better. Why hire people who don't seem to have even a small passion for crafts in a craft store? Walmart has a better selection and I can get the same crappy customer service there with cheaper prices. read more

Newly relocated Michaels store. It's your typical Michaels store but this one has a different layout that I'm not used to and the place feels really cramped. The aisles are small and I've noticed some of the lights are turned off or really dim in some parts of the store. I usually come here only if they are having a great sale or deal. So if you love arts and crafts make sure to sign up to their newsletter or check their website to see what coupons are being offered in your Michaels location of choice. read more

Right now there are 27 people in line and 3 cashiers open! NOT good!!! Dec 6, 1:19 pm. read more

Michaels - 27 or more customer's in line, 3 cashiers! - Knitting Supplies Near Me - Vacaville, California

They're always so helpful and stocked very well! I always have a good experience here and they always greet me and ask if I need any help.

This location is great and it is next to a lot of new shops and food. If you come to this store it is newer and more organised than nearby Michaels. Most of the staff are pretty helpful and will tell you about the new deals. Best part is when they give you coupons and tell you about retail me not app. This visit was an expensive one, but when you love crafting you can't cut corners unless it's not that serious of a project for you. This day we visited the store was great until we got to the register. I wouldn't bring it up unless it was needed, but it is now since we have experienced two poor cashier moments. Both times cashiers acting like they didn't want to look for something or even talk about how good the Cricut was on this visit. We asked to see other colour and she said we don't have it with a little attitude. When she didn't see it was the next box below. My wife had to interject to her its right there and then the lady moved the boxes with more energy than needed. (Slam) move Bump slide) Anyhow the ladies on the floor should get love and they are why the review is a 3 not a 1 star. This is the thing about customer service one person can ruin the whole experience of a store or facility because of one bad apple. read more