Best experience I've ever had buying a new car. Not only was buying an incredibly easy thing with car staff that openly listened and made what I wanted and needed a reality, after the sale we returned for help and everyone still genuinely understood and gave a damn about us as if we were still looking to buy new and they made our request a reality. Amazing! Thier treatment and support of our military and all people is genuine, and the owner, Ken, and his son, Zack, as I found out talking with Ken, stem from a long tradition of miltary family. Ken is the nicest person my wife and I have met doing business in a long time. His generous attitude is genuinely reflected in his staff, because he respects everyone equally and sets the bar for how his staff treats others. I never got the same great treatment before and AFTER the sale, and I' ve bought eight new cars in my life and never had an experience like this. They truely want satisfied customers is the only thing I can think of as why they operate the way they do. Awesome people and great cars. We bought the New Outlander and it is responsive and has great lines and is a thrill to drive. If you want a great car with a great feeling, go to see the folks at Michaud Mitsubishi. Thanks to Michaud for everything, Ken, Rick, Brian, Jim and Zack. Tricia and I appreciate everything. read more

Michaud Mitsubishi - Car Dealers Near Me - Danvers, Massachusetts

SERVICE EXCELLENT, now let me say this, this is my 3rd, I chose not to repurchase and the service moves down hill from there. I leased 3 vehicles w/Danvers Mitsubishi and received great service yet a few months ago I returned my leased vehicle to later get a bill for a Missing rear seat and other auxiliary charges that were not mine, It took me 2 months of phone calls and pestering to get a response as Only the Owner can negate the charges. AS I appreciate the follow up on one item. It has been another month, the charges are now on my credit report and I leave a message every day to no call back from dealer, corporate or lease company. when you are buying a car you are the most important thing, now I am at a point how I can resolve this w/out going to court. I wish this was not necessary and could have been avoided. read more

I recieved a direct mailer with a winning prize ticket. I had won a 60" Smart TV. I called the number on the flyer and they confirmed I had won and made an appointment on May 5, 2018 to claim my prize with a Mr. Green. I showed up on time with my flyer but was turned away. They said there was a misprint on the flyer and the event ended two days ago. They blamed the promotion company and told us they had been fired. read more

Bought a used car from these folks this year. This dealership claims to be "feel good" and the service is supposedly "award winning." Also, they state that your time is important to them. All of this is described to you in a detailed recording they play while you are on hold, endlessly, waiting for the experience described above. My experience: Feel bad dealership. The salesperson doesn't not follow up on what he promises. Lots of typical sales BS. No attempt to help or follow through once car is sold. Expects you to call him, apparently over and over, with no results. Car did not pass inspection initially. This required two trips made to the inspection station they recommend. The dealership would not work with my insurance company, would not provide service records, and treated me like a "nice kid." I then received a follow up phone call from the owner's wife. She left a message stating she wanted to make sure I was happy with my experience and suggested I call back with any questions. I called back and left a message, and never heard back. Service: Perhaps it is "award winning", however, I wouldn't know. The dealer claims they did thousands of dollars of work on my car. However, I can't seem to get any paperwork either from him or the service department. Nutshell: I took the car to another local dealership for service, they had fantastic service, a very nice shuttle, and I got my car and detailed paperwork back. This took a total of one phone call and one visit. I had to pay for this but it was worth every penny. Fantastic car, horrible dealership. Will recommend people avoid it at all costs. read more

Disappointed in the service department and the finance dept. I think they financed me for 6% when rates are at an all time low right now. The reason he gave me was, It's not a lot of money you are borrowing anyway. Really??? that's your opinion. Need service 1 month later for power steering leak, fixed it, still leaks, now they will not cover it and have to pay a fee for diagnostic evaluation??? Why would anyone bring their car there for service when you have to pay for it to be evaluated? and then pay for the service??? Other garage service centers tell you to bring the car in so they can take a look and give you the estimate for the repairs.? Not to mention, they are frequently "booked up" on days that you want to bring it in. I will never go back there!!!! Great selection on used cars, but they definetly have issues with the customer service post the sale!!!! read more

Came here in 2013 to shop for a car on the recommendation of someone who used to know the owner. Sales woman showed me this great looking Hyundai, 2002 with only 66,000 miles on it. Asking price was $6,000 (brand new these went for around $10,000 in fall 2001) and when I inquired about why it was so high for an 11 year old car, she claimed it was because of the low mileage. Exterior looked good, minimal rust and other damage considering the age, interior was clean. I had a hard time talking down the price - thought the listed price was high, especially once she showed me the Car Fax report showing a front end accident. But she assured me that the original owner (Car Fax confirmed only one owner) was a mechanic himself, took good care of the car, regular preventative maintenance (Car Fax confirmed). Best deal offered was $6,000 even, knocking off fees and cost of plates. Asked to take it for test drive, sales woman said she couldn't take it out with me, claimed she couldn't leave the lot. Asked if my friend and I could take it to get checked by my mechanic, she fought me and only let me finally do it after I paid half the cost as a deposit on the spot. Never bought a used car before where the dealer/seller won't let you test drive it first or have a mechanic check it out. That was weird. Also, car only came with lemon law warranty, was told no other was offered for this car. Had car only 3 weeks and there were issues. Got a flat tire, tried to change it myself but the car had no jack in the back. None, anywhere. AAA came out and that guy couldn't get the tire off because the rims and nuts used to hold tire on were special size that needed a special socket to get off...this was never mentioned in sale of car. After some arguing, Michaud agreed to tow car to their lot to remedy since car was under lemon law warranty. They had it for a week. To change a tire. Claimed the wait was because they were waiting for special socket to arrive. Could have had me pick up car and come back for socket later. At least they found me a jack, although it's so cheap it doesn't really work all too well and I had to go get my own elsewhere. The rest...is unbelievable but I've got all the garage invoices and records from AAA for the service calls to prove it. This car turned out to be a closet lemon. First time I washed the car, suddenly there's all these pits and dings and stuff on the body of the car. Apparently they'd been filled in to expertly conceal that they existed...until the first pass of a sponge & soap over their surface. I'm more about function than cosmetic, so I let it go. But then I had nothing but problems with the tires. Flats all the time. Within 15 months of owning car, I had to replace rims (original stock size and not the crappy 15" rims it was sold to me with) and tires completely. Haven't had a tire problem since. Car spent 18 months throughout 2014 and into 2015 in the shop at least once a month, with it being in the shop every other week for the last 2 months of that stretch. Both front end trans-axle assemblies had to be replaced due to cracks in the boot when car was sold to me; O2 sensors been replaced twice and still throws a faulty code setting my engine light off every few months; front brakes have been replaced twice because there's a problem with a bent bracket that causes them to wear down in less than a year; there was an issue where the oil dipstick wasn't even getting a reading out of the pan because it'd fallen out or something, power steering hose, wheel rotors on both rear tires, whole front half of exhaust pipe, starter, some piece that goes to the A/C system, a couple belts, and more have all had to be replaced. The passenger side door handle snapped off in my hand about a year into owning the car and I've yet to fix it since I'm so busy getting the stuff that makes the car drive-able worked on and paid for first. To date, I've sunk more money on fixing the car than purchase price, and quite possibly more than what it was brand new. Some of these repairs would be expected in a car this age and also when you consider normal wear and tear. But the number of days this car has been in the shop is beyond normal wear and tear. in hind sight, I perhaps should have done more research on the longevity and worth of buying and owning a 10+ year old Hyundai. Even still, Michaud's business is cars and so I guess I put a bit of mislaid trust in them to sell me a car with low mileage that was actually worth even half the price. To make things even worse, these folks continue to call and mail me to remind me that my car is due for regular maintenance. The owner's wife has left me voicemail asking me to complete a survey about my experience. The best one is recently I received a postcard from them in the mail telling me that if I want to trade my car in to them to buy another from them, they'll give me $597 dollars trade-in credit. Seriously? read more

I asked a general question about comparing vehicle cargo size and 3rd row seating via email inquiry. Get a call from sales rep about the vehicle advise my loan situation with being 2k over the KBB sales rep wanted nothing to do with me and decided to end the call wasnt trying to get me in to value my trade just said well good luck with finding a vehicle for same value when your over on your loan. Think his name was david. read more

I traded in my car for a used Hyundai Accent, which on the website was advertised, among other things, as having an AC. This seems like a standard feature. When I went to see the car, I looked under the hood, test drove, etc. on a medium-cool afternoon and had no reason to test the AC (again, just assumed it was there since it is standard and on the AD), but a few days later I went to turn it on and realized it wasn't there. I checked the ad to confirm and it said in 2 places that it had air conditioning and I confirmed that the price was based on having that feature (a significant price difference). I contacted my sales person and he arranged for me to speak with the head mechanic to get the issue resolved, but the mechanic told me he'd need permission from the sales/management team to do the installation because of the cost. I replied and have been trying to get a follow up for several weeks but the response I keep getting is that he is "waiting to hear from management", "so and so is out of town", and "our website says that they're not held responsible for errors on the ad". I was sold a car at an unfair price and they are avoiding resolving the issue. read more

Service department was great - I recently bought a used Mitsubishi from a private party and when I went to get an inspection it failed for an issue that was covered by a recall. Michaud was great - got us in as soon as the part came in and replaced the part. There were a couple other things that need to be fixed but they did not pressure me into any other repairs. I had a great experience there- looking at the other reviews I almost wonder if there was a change in management or something... read more

Great dealership Kevin and his team make you feel like your part of the family.

Had a bad experience with their service dept. Bought a 2007 Outlander 4 years ago. The wiper motor went a year ago($400.00) to repair it. I January my wiper linkage went. I brought the car in but they ordered the wrong part. They then told me the linkage was on back order and they had no idea when it was coming in. There was none available in this country! Since we've had a lot of snow this winter I asked them if they did loaner vehicles as it's hard to drive your car with no wipers. They stated they don't do that and there's nothing they can do. They gave me Mitsubishi's main number and told me to call them and complain. After a week of dealing with Mitsubishi's main office and borrowing people's cars and getting rides when it was snowing, Mitsubishi authorized a weeks rental. I picked up the cheapest rental in my area ($43.00 a day). After 4 days with the rental, almost 2 weeks later Michaud called me and told me the part was in. The next morning after dropping the rental off, I waited 2 hours while they installed the linkage. I submitted the bill of $167.11 for the rental and they said they will call me, in 3 or 4 days, when it's approved. After a week of no call, I called them up and they said Mitsubishi will only reimburse $30.00 a day. I explained that no one told me this prior and I got the least expensive car I could get. Michaud said there's nothing they can do, call the complaint line at Mitsubishi. I find it hard to believe that a dealer such as Michaud can't just cut a check for $47.11 for the difference to make it right. They just sit back and say call the complaint line. Michaud didn't even cut me a break on the installation of the linkage which totaled over $350.00. I will never buy or recommend Michaud to anyone. I will tell everyone who will listen that customer service is DEAD at Michaud...Thanks for reading read more

If Michaud Mitsubishi gave you the car for free it still would not be worth it. This is the most unprofessional dealership in existence...of course this is a car dealer so that's a low bar to begin with :). They took my deposit of $1000 and sold the car to someone else the next day...even as I was speaking to the president Kevin Michaud and offering to increase my deposit another $3000 for a $9k car. So in 3 days I went from being elated to being cheated. You are foolish to buy a car from the dealership, buy a car from any other dealership and you'll be quite lucky to avoid this dirty dealer. read more

In the interest of full disclosure my credit isn't the best and was looking for a dealership that could get me into a car without a crazy monthly payment. The way they did it was they looked at my credit first/ the amount I wanted to pay and then gave me a few options that came closest to that payment. Because I turned my lease in early I didn't have a car and needed to be in one quickly but didn't have a complete down payment and wouldn't have one for two weeks. They allowed me to make the down payment I could and run on dealer plates while I got the payment together. I will say I did make an unnecessary trip there on Valentine's Day because I was told the registration was done (after I made the complete down payment) and the paperwork wasn't faxed back to them in time to register the car. I was it would be ready Tuesday, as Monday was a holiday. They did make me feel like they let a VIP A1 credit client down (when really I was lucky to get the deal I did). My salesman David even offered to come to my house with the plates and registration. So what they lacked that ONE day in communication they made up for with their stellar customer service. I would recommend them for anyone looking for a car, Brand New or Used they have it all. read more

Go into Michaud Mitsubishi and ask for Michael Simon! I wanted to weigh all my options when purchasing a new vehicle. Being pregnant with baby #1, having a practical vehicle was the obvious choice. First ones that came to mind were Subaru and Toyota. I had a deposit down on a Subaru at another dealership when I went to Michaud Mitsubishi, and they blew me away. I know Jill and Kevin and they are really good people- not the typical car sales type. What I didn't expect was for their cars to completely surpass the competition! They are a Mitsubishi dealership, but they have an AMAZING selection of certified used cars as well. We told them what we were looking for- SUV, all wheel drive, 3rd row, heated seats, moonroof (the necessities ;) ) but the one thing I hate about SUV's is the horrible gas mileage. The Subaru I was looking at got 16 mpg... Practical yes, good gas mileage, no. The Outlander, however, got great gas mileage! It runs mid to high 20's into the low 30's, depending on how you drive it! Not only does it have a 4 wheel drive option, it gets good gas mileage for an SUV. Subaru was out. We wanted heated seats but not the leather. Done. There is a back up camera in the rear view mirror (amazing), Rockford Fosgate sound system, a third row jump seat which can be popped up out of the back, and a tailgate (kind of my favorite part) which allows for much easier trunk access. Add that to an amazing staff and a superb warranty WITH NO DEDUCTIBLE by the way- (unlike Mazda who conveniently forgot to mention that when I bought my car) it was a no brainer. This slick new ride had my name all over it. The price?! So reasonable! It beat out Toyota. AND with the rebates they had we went for the new model over a used. Even dealing with the finance and extended warranty guy, Brian, was painless! The whole process was more than I ever could have imagined. Buying a car is never fun, but it doesn't have to be a nightmare! You may walk in with your guard up, but you will leave with a new found joy for the process, and a slick new hot rod!! read more

Unrepentant scammers. If they're willing to do this to just to get you in the door, imagine what they'll do to you once you take out your wallet. Please read, then read others' reviews of their terrible service and weaseling their way out of warranties. They sent out flyers with pull-tab cards. If two of your tabs match, you supposedly won. It's designed to make it look like you won a 60" Ultra HD TV and even includes a phone number to call and verify that you won. (They will tell you that you did.) Then when you show up at the dealership they will smile, ask you if you're there to claim your prize, sit you down, and take your information. When it comes down to talking about what you won, that's when you'll see how two-faced they are, as they immediately explain that you didn't win the TV that the card is made to look like you won. You won "something" but they need to check it against the "winning number" board. It won't be your number. The board doesn't even have four different prizes on it, like it's many to look like there are. Then they'll explain that you should have read the fine print like you're some kind of idiot who can't read. The fine print doesn't make much sense until you've heard their BS explanation. The scam relies on the sentence "order of matching pairs does not the order of winning prizes", which apparently means that even though your card has "777" matched, and the flier reads "777 777 = WIN! 60" ULTRA HD TV" all in the same color from left to right, what you actually "won" is not even listed: it's a scratch ticket, that will be a losing one of course, and then they'll give you a $100 gift card (supposedly) to their shitty scamming dealership, if somehow you've managed to stay there that long without being too disgusted with how scummy they are and you aren't too busy yelling them how astounded you are that they think anyone ever would give them money after receiving such a slimy underhanded runaround. Don't give these people the time of day. read more

Great deal awesome people. No pressure. Margaret and the boys were so nice it was not a dealership typical experience. If you are interested in getting a Mitsubishi go there. My next car will come from there and only there. read more

Do not buy a car here unless you want to be immasculated, belittled, guilt tripped and pressured into getting a car you don't even want. I barely got out with the door without making a purchase I never planned on making. read more

I have leased 2 and purchased 1 car from this dealership. It is by far one of the easiest dealerships with which to deal. The experience is without games and pressure. As with any dealership there will be negotiations and they have always been reasonable in these. I've had many painful experiences with dealerships in my 38 years of driving (I'm 54 for those bad at math) but none as pain free as Michaud. The owner is always visible, available, friendly and professional. The salesman who helped during my recent (1/29/2016) purchase was Jim Murphy and he was great - helpful, knowledgeable, professional, courteous. I highly recommend this dealership. read more

Props to the owner Kevin, his son Zack and Tina, the parts manager, to work to address my concern from 5/30 promptly and without any questions. They offered a solution and I appreciated how quickly and clearly they came up with one. I'll give these folks a second chance. read more

This was my first experience buying a car and I came hear after hearing from a friend about a salesman Steve that was great. I had already had a few bad experiences with other dealerships where I knew I was being lied to. I came here everybody was very nice and welcoming. Steve never pressured me eventhough I was very indecisive he always made me feel he was on my side. I agreed to purchase the car the next day I went to other dealerships where I felt there were better deals it turns out the history of those other cars was questionable and even then when I told the dealership what was going on I didn't feel forced they wanted me to do wat was best for me. I ended up purchasing it here because I felt confidant in who I was doing business with which in this industry is very important. Also there was an issue with aux outlet on the radio and they quickly offered to replace it for the simple fact to make me happy. I would recommend this place to anyone and plan on spreading the word. I also received a congradulatory rose at the end which meant a lot because they appreciated how big of a purchase this was to me. read more

I recently purchased a car from this dealership. This place is exactly what they claim to be. Friendly, honest, upfront, and respectful. Give them a chance, I will only go here from now on. Thank you Kevin, Mike, and Wayne for a great customer experience. I will be back. read more

Lax and unmotivated sales people that are no help once the car is bought. Never informed my wife and I about the MA sales tax that would be owed (we lived in NH). Moved to MA this week and had to pay the tax and associated late fees of $1,300. RMV said it could be reduced to just the tax ($450) with a letter from them, but they refused to complete one for us. If you're car shopping look anywhere but here. read more

I sent my daughter to Michaud to look at cars. She found one she thought she liked and put $100.00 down to hold it. She couldn't get approved since she is still young and just starting to build her credit (and working her first real job). They told her to find a cosigner. She requested her money back and after several attempts at hard sells they said ok. Over a month went by and several calls were made but they still had not returned her $100.00. The sales guy (Murphy..sorry forget his first name) blamed the controller and several other people. When I called he told me to call his boss the next day. When we called the boss wasn't in but we were told there was no record of ever receiving a down payment. At this point I stopped fighting and called the bank and told them what happened (since she used her debit card to put the $100.00 down). It took a while but thanks to Bank Of America she got her $100.00. Avoid this place like the plague. No embellishments here and I have all the documentation to back up everything. They saw a young girl and thought they would take advantage of her. read more

This place is great!! I Will always buy a car here! Sean o'connor is the man.. professional, courteous, and willing to go that extra mile! Paul, sally and jeremy, some of the best people around! Thank you for making buying a car the best experience ever. read more

.they di their numbers and i dint get a gps in my new car after paying a lot for my car.

I had a great experience here, wish I could give it six stars. Will be recommending to friends!

wish there can be no star because they we're the lowest of all mitsubishi place out there. they lie to you just to get you up there and play to many games to try to trick you into buying a car that they couldn't sell!! first they said that they have a 2010 lancer gts and to make sure that it was the sedan model we ask about 10 time and every time they say yes it is and we made it clear that we did not want any hatchback gts and they said they understood what we wanted and when we got there they took us to the car which was no where near a sedan and the battery was dead!!!! the sales person than try to convince us that there is no such thing as a sedan for gts he said that as long as he been working in the dealership he have never seen a gts sedan.... then my brother walked over two cars and pointed to him that the car next to him was a gts sedan. i bet his felt real stupid because thats when his face drop and his attitude because worst . worst place ever to buy a car don't trust them don't trust their cars read more

As usual i am always overly impressed with the service i receive at Michaud Mitsubishi. I have bought 3 cars from here and last year bought my current car and although i live in winchester, I still drive to danvers for a simple oil change. I love how the staff always remembers me and most of all, I love how personable Kevin Michaud is with myself and other customers. He always remembers me and says hi. Today i went to have a tire replaced, oil change and have my remote car starter fixed. I generally don't go to dealership places to have services done as i don't trust them but i am willing to drive the distant for servicing on my mitsubishi eclipse spyder. The service department is very trustworthy and I've had no issues with them at all and are all very nice. Today they showed just how amazing they are and truly blessed me when i left today. I can't thank them enough for the care they give my car but for the continual kindness they show me. I will forever continue my service here and continue to buy cars here as well!! :) read more

I would Not recommend this dealership for a car, Mitsubishi or not.I am commenting on here now because my comments on Mitsubishi.com never posted! Obviously they seem to only post the positive ones they choose. My wife recently bought me a 2014 Outlander Sport from Michaud a couple of months ago cash. A gift to me after giving up my 2010 Explorer Eddie Bauer to her and taking her 2003 Explorer that eventually ended up with a lot of problems. I looked a long time and chose the Outlander Sport for its looks and 10 yr. 100,000 drive train. love the car! Not the dealer! Salesman Zach Currier~ with no H, wont let me print it that way...was not professional at All! We went in at end of the day. Knew what I wanted. Had a list of options to add. But...the First option I had on my list Never made it to Zach's list somehow? Asked for front parking sensors seeing that the car already had a back up camera. Wanted my car to stick out among the crowd so they say! Daytime driving lights, skid plates, etc....but not that glass roof with the L.E.D's ..not a fan...Waited 7 weeks for this vehicle with a three week promise...came from Japan according to Zach only to find out Oregon is Not in Japan! Options were being added there...nope, Now here at port....then was on route for three weeks from Rhode Island on the slowest car carrier in our country it seems. Impatient Yes! It was my first New car in Forever! why not... We go to pick it up and I notice No rain deflectors, I was told they were out of stock? Got them a week later. Never had a final price till week 6 on this car! Paid 4,000 for my options. Zach was not there when we went to finally pick it up, but he did show after we waited for him to come from home. He went over the car with us....We left. When we got home I realized my front sensors were Not working. Then I saw I didn't Have them! When I called Zach and told him, his reply was "they didn't make His list" and " I should have checked Before signing the final purchase and sales agreement" !!! Really? Not correct this. Not make me a deal.......Nothing! He got his commission and he was Done! Called Kevin Michaud, the flower giving, wine offering, on the board of Mitsubishi, nice family guy that he is, Several times on this with No call back....Go figure! Got my inspection sticker the next Saturday and let Zach know how unhappy I was with his reply to me and he told me he would speak to the general manager. only to come back with a suggestion of going up the street to another place to have then installed possibly cheaper??? But gave me his card to post a review for him! Which I did! Guess they didn't like or post it?! Like I said, Love the car.....Not the salesman or the way they treat you once you have signed on the dotted line!....Remember Zach with no H, there is always the internet! Avoid this salesman! thank you for posting this so others will know. Charles Peck read more