Do not hire this company. They regularly engage in fraudulent, dishonest business practice and will…read morescam you out of money with their bait and switch price schemes. Be sure to read carefully what they provide in writing because it will not be what they told you verbally. They will quote you an initial price and then change the price to double the quote. I have reported them to the Maryland State Department of Licensing and Labor for Fraudulent Business Practices. And am in the process of filing a complaint with the better business bureau. We had a verbal agrement for $125 inspection charge which would be applied to the initial treatment if they did the treatment at the same time. I agreed to the initial treatment for $175 and then a quarterly charge of $125 for regular maintenance. But then they gave me a bill for $300 for 2 services in 7 days. And they refused to do a 1 time service $175. They wasted my time. And my tenant's time. And refused to honor our verbal agreement for the $175 treatment after wasting hours of my time. I have already disputed the charge on my credit card. But please be warned... they will charge your card even if they don't actually do the services.

I called to remove a hornets nest from a branch in a tree. It is a smaller tree so the nest was…read morenot terribly high up but it was built near the end of the branch not near the trunk. The company only provides the workers with extremely short folding ladders maybe 5'. They need a taller 8' or more folding ladder to properly get under the nest to spray inside as to disturb the nest as little as possible. This way they kill the queen & the majority of the hornets inside. The technician was very nice & we looked for a taller folding ladder in my garage but we did not have one. So he tried the one he had. It was too short. So he got the taller ladder that leans against the tree. While he tried it shook the branch & the hornets went crazy flying all over. Then he had to cut the branch with my cutters to get to the nest. Cutting the branch made the majority of the hornets fly out & go crazy. They were flying looking for he nest in it's original location above. He disposed of the nest while thousands of hornets still remained flying around angry. I told him a lot of people walk their dogs on the sidewalk where the nest was. So he sprayed something to get them to go away mostly. Within a couple of days the hornets were back in the same location re building the nest. I called back 4 days later & I was told it takes 3-5 days for them to go & they won't re build without the queen. So he dismissed me & my concerns while talking down to me like I'm clueless. So I gave it a couple of more days. Then I called back & they said someone would come back. A day later on the day they were due to return the manager called to say they do not guarantee one time services. They do not tell you this when you call to schedule nor does the technician say if I disturb the hive & they come back it's on you... *but he did say they do not supply the proper ladders for the job. * So now we paid $150 to have the hornets back rebuilding in the same location. The manager on the phone did try to sell me the quarterly plan that does have a warranty. I said no thanks & hung up. I don't recommend using them to remove hornets nests as they don't actually take care of the problem & you are left to finish the job on your own.

David is AMAZING he is super thorough and friendly. He makes sure to let you know step by step what…read morehe's done and what to expect. Does regular maintenance as well. Great company.

Brody Services failed to deliver the solution I contracted them for, misrepresented their methods,…read moreand ultimately banned me as a customer for canceling a contract that they themselves assured me I could end if the problem persisted. Because of our home's location, field mice are expected, but they began entering our home in significant numbers. We used traps and disposed of them ourselves but wanted a professional solution. Before signing a one-year contract with Brody, I explicitly asked whether I could cancel within the first year if the issue continued. Their answer was "yes". After signing, the representative told me that "mice communicate with each other," implying they learn trap locations and warn others. My husband, who grew up in the country, immediately dismissed this as nonsense. I told her I did not sign a one-year contract to be told the only solution was moving traps around. Their first service confirmed my concern: they simply took my traps, moved them around, and placed a few of their own--sometimes directly next to mine. They did not treat the issue, did not seal entry points, and did not provide any professional intervention beyond what we were already doing ourselves. Meanwhile, mice continued entering under the garage door, which Brody claimed they would a replace a liner that should resolve it. Later, they said the part was on backorder. It never arrived. They should have disclosed upfront that: * They planned to rely on trap moving rather than actual treatment. * The garage door guard was unavailable. * They could not realistically prevent mice from entering given our location. * A one-year contract would not add value. Instead, I was misled into a contract that provided no meaningful service. I canceled because they were dishonest, ineffective, and did nothing beyond what we were already doing. Canceling was not an attempt to cause trouble, it was a response to poor service and there was no intent of a bad review as I believe businesses make errors however... Fast forward to today: we have an annual ant issue and wanted a one-time treatment. This is a bit different than a mouse concern and more likely to have an effective solution. I called Brody for a quote (along with a few other pest control businesses), explained that the mouse service had not worked out, and after being placed on hold was told I am banned from receiving Brody services because I canceled a contract early--despite being told I could. I never spoke badly about Brody and even sent them a customer who I will now be sharing this experience with. This is unprofessional, retaliatory, and a clear warning to others to not sign a contract with Brody unless you receive a written guarantee that their services will fully resolve your issue and that you will not be banned if you have sufficient reason to cancel. I was kind, understanding and I also failed to mention, they had a billing concern too, so they had to apply the overcharge to a future visit, but what if I had not caught that overcharge? I was not going to give this review until the representative on the phone told me good luck in the future in a condescending tone when all I asked was for her to pass along my feedback. So this should better get their attention. They were dishonest, ineffective, and punitive when held accountable. I'm no longer able to support this business.

This is my go to company in Baltimore for pest control. The price is reasonable and they perform a…read morethorough inspection and extermination job. They follow up and return when necessary without charging additional fees. I recommend using this company for your pest control services!

Nate was responsive and communicative from the moment I first called. He was polite and took time…read moreto explain everything to me. His expertise is greatly appreciated.

Was very impressed with the service, communication and Price. Jamar was extremely knowledgeable and…read morecommunicative and helping me with my pest problem. I would highly recommend them for any pest control issues or concerns you may have. I will be a permanent customer moving forward.

Arthur was awesome! He was friendly, fast, and efficient. 24 hours later, we had no more mouse…read moreproblem. And this was the only company that was able to come out right away, after calling many others. Thank you H R Pest Control!

Damien Spence came today 9-23-22 to put down bait traps to help with a mouse problem I am having in…read moremy home. It's not bad yet which is why I called before Fall comes and it gets real bad. Damien was so professional and able to answer all my questions and dispel some false info I held. We use Atlantic Peat for termite control and this is the first time using them for mice control. Thanks for your help!!'

T'y is a courteous nice guy. I didn't really want to kill the mice. I just want them out of the…read morehouse. Atlantic's blood thinner traps have to accomplished this in a couple of months. I'm hoping there is a better way.

I've had a positive experience so far with Raven Pest Control. The first technician who came out…read moreseemed either newly trained or possibly in a bit of a rush, so the initial visit wasn't as thorough as I had hoped. However, when Troy followed up, the service completely turned around. He was extremely thorough, professional, and knowledgeable -- inspecting every area carefully, explaining what he was doing, and taking the time to answer all my questions. What really stood out was how much Troy cared about providing real value, not just a quick fix. He gave me helpful, easy-to-follow suggestions to prevent future pest issues and made sure I understood how to maintain results between visits. My pest situation is still being handled, but I already feel a big improvement and peace of mind knowing Troy is overseeing it. I'm giving 4 stars only because of the first visit, but overall, I've been very pleased with Raven Pest Control's follow-through and customer service. Troy deserves special recognition for his professionalism, attention to detail, and genuine care for his customers. Highly recommend -- and if you can, definitely ask for Troy!

We were managing for the last 3 years with just the small sugar ants. Then came the big carpenter…read moreants and I'd had it. We filled out the form for Raven Termite and Pest and they called us with an estimate, then had someone our within days. Chris was/is our tech and he let us know that he'd put granules in the yard and spray inside and outside of the house. We had concerns as we have pets but he assured us they'd be fine. He went through and let us know to stop using the baits, so we picked them up. He scheduled to come back a week later and treat again. We were informed if we saw anything after that to call back. Today I saw 2 giant carpenter ants in an upstairs room, so I called and Chris will be back Thursday to treat. The process has been painless and easy.

I'm not a big reviewer, but must spread the love with others! I was referred to Bay City from…read moreanother contractor friend. From the initial contact with Nick, (Owner) to setting up the appointment with Kim ( I believe)and Tim the master expert has been truly a wonderful experience. When Tim arrived, he introduced himself pleasantly- asked me to confirm my concerns and went right to work; without rushing me or the job. He meticulously looked around every inch of my house, while educating me about pest control. Not only did he do that, he also caulked around my AC unit as a precautionary measure. Tim also advised if I should have any problems, not to hesitate to give them a call. This company has integrity. They went above and beyond my expectations. The added bonus, its family owned with many decades of service; and the price was well below my budget. Thank you Bay City Pest! Your company has proving from this first service that I will call you for all of my future needs. Be Blessed!

What a great experience with this company. From the first phone call until the job was done was top…read morenotch! They were prompt, professional, very personable, knowledgeable and reasonably priced. I highly recommend this local, family owned business!

High quality service. This was my second time using Rosenbloom for a mouse problem. I went 5 yrs…read morerodent free and then spotted one. I knew exactly who to call. I live in a building which can be notoriously difficult to keep problems at bay but I appreciate that they go the extra mile! Professional and courteous as well. With that said, I hope to never have to call them again!

John needs customer service training, advised i'd receive report by end of day service provided…read more(Monday)but instead its "possibly"next day.The manager needs to sign off on the report and was asked what do you want me to do? Imagine my response "provide the report i payed for"..Advised may have report by end of day Tuesday or Wednesday need manager sign off. If you're on a deadline not the place to go!! while writing this review 25mins after hanging up i just received a call back stating they have been trying to send it the past two days but had the wrong email, report looks as if it wasw quickly done and not thorough. I say this because there is a box to check if notice any signs of treatment or previous treatment which was check no as in no signs but there was literally treatment left in the basement in plain view. The report looked more like billing than servicing (do with this information what you want),,,,,,,(aht aht) to that calculated response below... I was contacted by owner who attempted to offer free service to correct initial service personally himself, I am not a pay you and HOPE you do your job customer, I expect what I payed for and if it wasn't done right the first time , I don't expect it to be done correctly the second time. I was fine with just feeling swindled considering the money ain't the issue it's the service provided but then SHALOM insisted to offer to refund but it was a contingency of removing my review which may explain the lack of many bad reviews. When advised I'd take the refund but my review is my experience , I will not remove it . He haggled for almost 10minute to either provide service (which I stated I clearly did not want) or refund . I prefer refund. When Shalom realized the review would not be removed , I asked about the refund prior to disconnecting and he just went quiet . This reinforces the stance that this is a billing business and not for servicing .( I do have time to continue to add as well Shalom) check out the latest reviews after this one which all came through in the last 24hrs to offset this bad review , that would be accusation (consumers can look for themselves) what i posted above is facts. & yes if you haven't realized we are going back & fourth under this review. For me I will ensure to get my message and point across as accurately as possible!! I'm not here to take food out mouths but you will not poop on my floor and blame the dog(.)