It's been a month since a Tech has been out. Very nice, gentleman. But the service is not good. I…read morecan't believe I signed up for a contract thinking the company would give me peace of mind! I'm so disappointed. Mice are still in my home. Not one has been caught with all the traps he put down. These are the things I did myself before I called All start pest. & I caught a few, but whatever technique the tech is using is NOT WORKING. I've asked to patch up holes outside the house. ​

During a casual home walk around, I came across an active bald-faced hornets nest - wrapping around…read morethe exterior meter box. I called All Star on Saturday and Monday morning Abdul arrived; within an hour, the whole nest was removed. I am completely satisfied and will continue to use this company, while recommending their services to friends, family, neighbors, etc...

We've been with Rosenbloom for over 3 years, they've tackled mouse and insect problems…read moreprofessionally. We use the quarterly service, and often call in between for any other issues. They usually come same day, sometimes next day. Patiently go over the issues and discuss solution options. Appreciate their quick responses and dealing with every arising pest issue.

John needs customer service training, advised i'd receive report by end of day service provided…read more(Monday)but instead its "possibly"next day.The manager needs to sign off on the report and was asked what do you want me to do? Imagine my response "provide the report i payed for"..Advised may have report by end of day Tuesday or Wednesday need manager sign off. If you're on a deadline not the place to go!! while writing this review 25mins after hanging up i just received a call back stating they have been trying to send it the past two days but had the wrong email, report looks as if it wasw quickly done and not thorough. I say this because there is a box to check if notice any signs of treatment or previous treatment which was check no as in no signs but there was literally treatment left in the basement in plain view. The report looked more like billing than servicing (do with this information what you want),,,,,,,(aht aht) to that calculated response below... I was contacted by owner who attempted to offer free service to correct initial service personally himself, I am not a pay you and HOPE you do your job customer, I expect what I payed for and if it wasn't done right the first time , I don't expect it to be done correctly the second time. I was fine with just feeling swindled considering the money ain't the issue it's the service provided but then SHALOM insisted to offer to refund but it was a contingency of removing my review which may explain the lack of many bad reviews. When advised I'd take the refund but my review is my experience , I will not remove it . He haggled for almost 10minute to either provide service (which I stated I clearly did not want) or refund . I prefer refund. When Shalom realized the review would not be removed , I asked about the refund prior to disconnecting and he just went quiet . This reinforces the stance that this is a billing business and not for servicing .( I do have time to continue to add as well Shalom) check out the latest reviews after this one which all came through in the last 24hrs to offset this bad review , that would be accusation (consumers can look for themselves) what i posted above is facts. & yes if you haven't realized we are going back & fourth under this review. For me I will ensure to get my message and point across as accurately as possible!! I'm not here to take food out mouths but you will not poop on my floor and blame the dog(.)

Seth is knowledgeable, professional, A+. Problem was gone the next day. Glad to have him in our…read morecorner.

While the technician was nice he failed to disclose that we could see activity up to 30 days after…read moretreat. We were told to leave for 4-6 hours so I took my 79 year old mother and her walker to a hotel for the night. We ordered a new mattress to be delivered the next day and when the guys removed the old mattress we still had live bed bugs! I'm not sure what to do at this point as i spent 1,000 dollars on the treatment and over 1,000 dollars for a new mattress set!

David is AMAZING he is super thorough and friendly. He makes sure to let you know step by step what…read morehe's done and what to expect. Does regular maintenance as well. Great company.

Brody Services failed to deliver the solution I contracted them for, misrepresented their methods,…read moreand ultimately banned me as a customer for canceling a contract that they themselves assured me I could end if the problem persisted. Because of our home's location, field mice are expected, but they began entering our home in significant numbers. We used traps and disposed of them ourselves but wanted a professional solution. Before signing a one-year contract with Brody, I explicitly asked whether I could cancel within the first year if the issue continued. Their answer was "yes". After signing, the representative told me that "mice communicate with each other," implying they learn trap locations and warn others. My husband, who grew up in the country, immediately dismissed this as nonsense. I told her I did not sign a one-year contract to be told the only solution was moving traps around. Their first service confirmed my concern: they simply took my traps, moved them around, and placed a few of their own--sometimes directly next to mine. They did not treat the issue, did not seal entry points, and did not provide any professional intervention beyond what we were already doing ourselves. Meanwhile, mice continued entering under the garage door, which Brody claimed they would a replace a liner that should resolve it. Later, they said the part was on backorder. It never arrived. They should have disclosed upfront that: * They planned to rely on trap moving rather than actual treatment. * The garage door guard was unavailable. * They could not realistically prevent mice from entering given our location. * A one-year contract would not add value. Instead, I was misled into a contract that provided no meaningful service. I canceled because they were dishonest, ineffective, and did nothing beyond what we were already doing. Canceling was not an attempt to cause trouble, it was a response to poor service and there was no intent of a bad review as I believe businesses make errors however... Fast forward to today: we have an annual ant issue and wanted a one-time treatment. This is a bit different than a mouse concern and more likely to have an effective solution. I called Brody for a quote (along with a few other pest control businesses), explained that the mouse service had not worked out, and after being placed on hold was told I am banned from receiving Brody services because I canceled a contract early--despite being told I could. I never spoke badly about Brody and even sent them a customer who I will now be sharing this experience with. This is unprofessional, retaliatory, and a clear warning to others to not sign a contract with Brody unless you receive a written guarantee that their services will fully resolve your issue and that you will not be banned if you have sufficient reason to cancel. I was kind, understanding and I also failed to mention, they had a billing concern too, so they had to apply the overcharge to a future visit, but what if I had not caught that overcharge? I was not going to give this review until the representative on the phone told me good luck in the future in a condescending tone when all I asked was for her to pass along my feedback. So this should better get their attention. They were dishonest, ineffective, and punitive when held accountable. I'm no longer able to support this business.

I called Queen B because of a swarm of yellow jacket bees coming in from a nest in the ceiling of…read moreone my bedrooms. They quickly responded and fit me in for same day service! They could not have given me any better service, and, were extremely reasonable. The, definitely, are customer-service oriented. I highly recommend them!,

I have been contracting queen b pest services for a few years. They are not only responsive and…read morereasonably priced they are in fact good at what they do. I am very happy with their services and feel like it's money well spent because whenever I need them they are only a phone call away.

Do not hire this company. They regularly engage in fraudulent, dishonest business practice and will…read morescam you out of money with their bait and switch price schemes. Be sure to read carefully what they provide in writing because it will not be what they told you verbally. They will quote you an initial price and then change the price to double the quote. I have reported them to the Maryland State Department of Licensing and Labor for Fraudulent Business Practices. And am in the process of filing a complaint with the better business bureau. We had a verbal agrement for $125 inspection charge which would be applied to the initial treatment if they did the treatment at the same time. I agreed to the initial treatment for $175 and then a quarterly charge of $125 for regular maintenance. But then they gave me a bill for $300 for 2 services in 7 days. And they refused to do a 1 time service $175. They wasted my time. And my tenant's time. And refused to honor our verbal agreement for the $175 treatment after wasting hours of my time. I have already disputed the charge on my credit card. But please be warned... they will charge your card even if they don't actually do the services.

I called to remove a hornets nest from a branch in a tree. It is a smaller tree so the nest was…read morenot terribly high up but it was built near the end of the branch not near the trunk. The company only provides the workers with extremely short folding ladders maybe 5'. They need a taller 8' or more folding ladder to properly get under the nest to spray inside as to disturb the nest as little as possible. This way they kill the queen & the majority of the hornets inside. The technician was very nice & we looked for a taller folding ladder in my garage but we did not have one. So he tried the one he had. It was too short. So he got the taller ladder that leans against the tree. While he tried it shook the branch & the hornets went crazy flying all over. Then he had to cut the branch with my cutters to get to the nest. Cutting the branch made the majority of the hornets fly out & go crazy. They were flying looking for he nest in it's original location above. He disposed of the nest while thousands of hornets still remained flying around angry. I told him a lot of people walk their dogs on the sidewalk where the nest was. So he sprayed something to get them to go away mostly. Within a couple of days the hornets were back in the same location re building the nest. I called back 4 days later & I was told it takes 3-5 days for them to go & they won't re build without the queen. So he dismissed me & my concerns while talking down to me like I'm clueless. So I gave it a couple of more days. Then I called back & they said someone would come back. A day later on the day they were due to return the manager called to say they do not guarantee one time services. They do not tell you this when you call to schedule nor does the technician say if I disturb the hive & they come back it's on you... *but he did say they do not supply the proper ladders for the job. * So now we paid $150 to have the hornets back rebuilding in the same location. The manager on the phone did try to sell me the quarterly plan that does have a warranty. I said no thanks & hung up. I don't recommend using them to remove hornets nests as they don't actually take care of the problem & you are left to finish the job on your own.

Great service and very professional crew that clearly knows their stuff. The owner came on site and…read morewas honest about what I should do with my situation. Pricing is transparent and fair. Booking an appointment was very easy and they even went out of their way to see my house on a Saturday even though they don't typically work that day.

Called three times over three days and left a message requesting help with a squirrel infestation…read more No one ever returned my calls. Very unprofessional.

I hired them because of their great reviews and the lady I talked to over the phone said the…read moretechnician would tell us where to seal up holes, but the guy did not do that at all. He just casually looked around and said he didn't see any entry point, and he didn't even bother or do this until my husband asked him to during the second service because he didn't do it the first time around. After 3 treatments, we still have a mice issue and it was seriously affecting my mental health. We decided to go with another company and they were able to find an entry point during their first service. Don't waste your money and go with another company even if it is more expensive. I went with this company because I was being cheap. Never again will I do that again for a pest exterminator.

Always on time and very professional…read more Great work on communication and setting up scheduling.