Micki's Towing Service saved the day. After Geico sent out an inexperienced technician who couldn't jump our Prius, Geico insisted the next step was to get a tow. I was 10 miles from home, husband was at work and our 2 young children in the car with me - one intermittently screaming and crying, the other talking incessantly. When Phouc, the tow truck tech got to our car, he asked what was wrong with the car. I mumbled that it didn't start while furiously checking the bus schedule to figure out a way for us to get home. Before I could even get my youngest out of the car seat, Phuoc had his charger out, the car hood up, and I heard that sweet (and very quiet) click and purr that Prius's make when they turn on. My two kiddos: very disappointed that they wouldn't see a tow truck in action. Me: the happiest momma on the planet. Thank you, Micki's towing for your speedy and caring service! read more

I had exceptional service from Lenny at Micki's towing this morning. He went out of his way to ensure that I was safe and he installed the new battery that was needed. He saved me a ton of time and the extra money it would've costed at the dealership. Thank you, so much Lenny! It was quite refreshing to see that there are kind and extremely generous people out there! read more

Not good. I made an appointment for a tow at 8:30a on a Monday morning. They didn't arrive till after 10a, and weren't apologetic about it at all. I needed to go to work and made the appointment (and got up) very early to make sure it would work out. If they had been a half hour late, I wouldn't complain. But they were 1.5 hrs late and acted like I should be happy they showed up. Professional people stick to a schedule, that's the point of making appointments. These people couldn't care less. read more

i'm a AAA customer.. be sure to tell AAA not to use this company if you need a tow.. they overcharged my card for the extra miles that my membership does not cover.. was only supposed to be $20 for 2 miles, but they charged me $90 for 9 miles.. was telling the driver the whole time while he was on the phone with whoever takes payment, that it's $20 and he even got off the phone and lied to me and said, yeah, she only charged $20.. looked at my statement and $90 was taken out.. called them back and they said i have to wait til monday since they're closed.. it was a saturday.. read more

I would not use their services if they were the LAST joint in town. They were so awful that I actually lodged a formal complaint with AAA, as Micki's was acting as their "agents" or something. I will make a point of letting everyone know they should not support this business in any way, shape or form. read more

I hate micki's towing, I called them at around 9 30 am n the driver came almost 2 hrs later. and when he came he didn't know what he was doing, and I thought it was a girl when he first stepped out of his van until he spoke to me than I realize it was a boy. Wha a bad service I don't ever want AAA to send them to me again read more

Palace Towing left me hanging. So I got a referral to Micki's from Ken Betts towing. Guy came when he was supposed to. Nice guy. Took good care of my car. Thoughtful. Reasonably priced. Their actions convinced me to change my roadside assistance plan from my car insurance company to AAA. read more

These guys were great! I called AAA and Micki's towing came right out to change out my tire at our place. Oddly enough as they were changing the tire, my daughter was riding her balance bike and her back tire came loose and started to come. off as she was ridding it. They came right over took the bike and fixed her tire and added air in both her tires as they were low on air. She was so excited and was jumping up and down that it was fixed. It made our day to see how kind and helpful Lenny and his co-worker were to us. I would definitely recommend them. read more

Very fast, efficient, courteous and professional! Cat is a real pro! Wish I remembered the other gentleman's name that assisted; he too was very good. read more

Most unprofessional company I have ever dealt with. When I set up the tow service with my insurance company, GEICO, they forwarded me the contact info for the company coming to get my vehicle. When I called the company, Micki's Tow, to see if they could give me a call 10min before headng over because I was not with the vehicle, they said were short with me, but said they would call. They wait time for the driver was only supposed to be 30 min. Exactly 1.5 hours later, I get a call from GEICO stating that Micki's Tow was cancelling the call because I wasnt their (my girlfriend was their who is on the policy, which they forgot to mention to GIECO when they called to cancel the pick up). When I called Micki's Tow, they informed me it would be another hour before they could send someone out and hung up on me. I then re-called Micki's Tow and asked for a supervisor/manager. The lady who answered the phone (who originally told me she was a dispatcher) said she was the supervisor/manager. As I explained how I had called and asked for a courtesy call when driver was on his way, she told me she called me numerous times. When I told her I received no calls and that I had no new voicemails, she told me if I kept arguing with her, she would cancel my call all together. I tried to explain that my vehicle was not left alone, that my girlfriend who is on policy was their and talked to driver, the lady (who claims to be supervisor/manager) tells me GEICO canceled the call. Again, I try to explain to rude lady that the driver told my girlfriend he was cancelling the call becasue he had no address to take vehicle too, the lady again said if I keep arguing with her she will cancel the call . When driver showed up, I asked him for a supervisors name, in which he responded call the number and ask for one. I tell him that I tried that and a dispatcher tried to tell me she was the supervisor/manager. The driver looks at me and says I'm just a driver and shrugs his shoulders. Anybody who is stranded and needs a tow, during the holiday season or not, DO NOT call these clowns! They do not care about their customers or their clients customers if going through a roadside policy with your insurance company. Completely rude on the phones (was hung up on twice while just trying to ask for a courtesy call, not to mention when I called to complain). And then treatened to leave me stranded becasue I was making a complaint. I would not recommed them to my worst enemy. I would have gave them zero stars, but yelp wont let that happen, so I gave them one just so I could post this experiance. They can all eat shit and die! I hope they all rot in hell. read more

I got into an accident almost 3 hours ago when I got off work. Called my insurance & they handled everything, set up a tow with this company & said I'll be waiting 75 mins or less. They didn't want to give a shorter time in case they dont arrive on time. Well 2 hrs pass & I call to check on ETA. The lady was rude at first & said what tow? & I said, uhhh the tow I've been waiting for 2 hrs for.. My insurance set it up.. Then she asks if I have a confirmation # which I don't. Then said driver will be here in 10 mins. 30 mins later a tow truck pulls up smoking a ciggarette just parked there. We asked if he was there for our tow, he said no. Turns around & left after looking at my car but never gets out or asks for my name. We call the tow company back & I guess he thought we asked if he was from Art Tow. Wtf?!? He then refuses to turn around because he probably feels dumb. He calls my phone & said I needed a police report because my car has been in an accident. REALLY?!? Now they're sending another driver. Here I am 3 hrs later. Still waiting.......... Horrible horrible service. read more

BEWARE of Micki's. Among the apparently many on Yelp who have been burned by these guys, I had a horrible, awful experience with Micki's Towing today. I called AAA to have a new battery installed. They said no problem, 1 hour or less, and they confirmed the technician would bring a battery. He shows up with no battery, saying that Micki's is out of batteries. When I asked if he could arrange to get one, his supervisor said yes they actually do have batteries. However, they were going to charge me for 2 trips, if he jumped my car and I drove 2.5 miles to meet my school aged son, and then have the battery delivered there. In spite of the fact the call was to replace a battery. That didn't seem right, so I asked him to wait while I called AAA. HE ENDED UP DRIVING AWAY AND STRANDING ME without saying goodbye, without giving me a jump, and without making plans to deliver the battery. To his credit, he did offer to go get the battery and bring it back, but they are far away and I had to get to my son, and I didn't want to be held to two calls when it should have all happened in one. I was parked outside work and just before he drove off a friend came down and saw the whole thing... BUT.. HERE'S THE WORST PART: The guy went back and reported that he DID jump the car!!! It was a bold-faced lie. He tried to get my signature on the line BEFORE anything was done, but I asked him to wait until AAA told us what to do (I didn't sign, and have yet to hear if he forged a signature). But, because he lied, AAA may have to pay the bill even though NOTHING was done! An irate dispatcher called me and said to me, "I'm not saying you are lying, but..." because he wanted to believe this lying kid over a long term customer. Gratefully a supervisor acknowledged what happened (I was on the phone with an AAA rep. when the guy drove away), so I didn't have to pay for the horrible experience. But when I heard that he lied about it, I filed a complaint with AAA. It's just not right that they should have to pay because this kid at Micki's wants credit and $ for something he didn't do. After he left my friend gave me a jump and I drove to meet my son. Then, about 3 hours after the original call, a really wonderful AAA guy (not from Micki's) came out and brought a battery and a sweet kind warm demeanor and educational approach. AAA pulled through.. But as I said earlier: BEWARE of Micki's. read more