I just drove from Los Angeles to Massachusetts with my computer. It was working fine in LA, but not…read morewhen I got here, despite my best efforts. I built it myself 7 years ago, so I usually handle maintenance myself, but I couldn't get it to turn on at home, and I didnt want to make things worse, so I found Joe's online and gave a call. Turns out my computer was fine. The first time Zack plugged it in at Joe's, it booted up no issue. Despite the relative ease of the fix, Zack was very cordial when I called, and at the store he was naming parts in my custom rig before I even pointed them out. He even offered to hit my PC with the air compressor at no charge (well, at the expense of the clean countertops,; I'm embarrassed to admit I had not dusted my PC in years). I love a local business that knows their stuff. I'll be coming back in the future if I have any other issues beyond me.

Garrett did a custom gaming build for me back in June…read more Pleased to report that everything works fantastic! Did the build in less than a week and priced very well! Highly Recommend!

My Windows 10 bootup files were corrupted due to a bad software upgrade and I was in danger of…read morelosing my recent data updates. I tried a lot of things myself as I'm pretty knowledgeable in this area. I called Kerry, the PC Mechanic, and arranged to drop off the PC the same morning. He fixed enough to get it do boot off a CD, backed up all the files to an external USB drive, completely installed and configured WIndows 10, added all the updates, and setup the computer with an automated backup system. This was all done in by the next morning. He constantly kept me updated as to where he was in the process and what he was doing. I highly recommend him.

From the owner: Honest, Reliable, Local Service…read more PC Mechanic is your local A+ Certified computer upgrade & repair center for southern New England area. Since 2000, we have been providing quality services for residential, small business from home & small office computer networks. Due to the personalize and specialized service, we prefer small office networks of 10 or less machines. Our services include: computer repairs & upgrades, virus & spyware removal & prevention, broadband & high speed internet connectivity troubleshooting, home and small office networking solutions, data back-up and recovery. We also offer high quality custom built computers, refurbished PC's as well as computer setup and training. Call us today!

fixed it in 5 mins!! good service friendly owner. worth the trip for me as I live in Eastonread more

From 1st impression, through end of 1st service request, and multiple stops since, w/ Russ, I felt…read morewell informed, and, in good hands. The service request executed each time, on multiple different laptops, across multiple years, mirrored one of the range of possibilities - and timelines for each possibility - laid out after his initial hands on assessment. Service is well priced and billing for services rendered always aligned with what was quoted for that service and any necessary replacement. Beyond all that, there's the trust & peace of mind you feel that you're dealing w a straight up good dude, who will treat you right. Can be tough to get that in this space, and similar, like a good car mechanic. On my way to Russ, I travel by quite a few service providers, large and small, on my way from southern RI to Swansea I'd not take my laptops anywhere else. Absolutely "First in Service".

Mr Fong is incredibly knowledgeable and honest. He checked…read moremy friends computer and told her what it would cost her to fix it. She knew it was very old and asked if he had a refurbished one. He kindly showed her a couple he had with different prices and she picked the one she liked best for her. We both thank you Mr Fong for being so kind.

During a recent trip to Massachusetts I brought my son here to have the lens changed on the camera…read moreof his iPhone.He is a tween and wanted to handle it. He went in told the guy what he needed. This guy ended up damaging the camera and gave my son his money back. When I went in to handle it. He told me it was my son's word against his and refused to give me the name and contact information for the manager or owner of the shop. He absolutely damaged the camera on the iPhone and was rude and lacks basic customer service skills. BEWARE if you go here for a repair you may leave with more damage than you started with.

I stopped in because my phone charger wasn't working and thought my battery was shot. They…read morediagnosed the phone and instead of selling me un needed services they said I probably just needed a new charger and sent me on my way.