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    Microsoft Experience Center

    2.9 (118 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    Susan P.

    A good opportunity to preview the latest in Xbox and Microsoft developments. Staff are quite helpful and know their products. Great visit for the gamer in your family. They also have a bigger selection of controllers and the like with some exclusives. Cost is comparable with online offerings but the additional expertise adds more value.

    Teresa L.

    Came here hoping to buy a power cord for my surface pro 2 as it got burned. Guess what? The store doesn't carry it anymore since it's an older version!! Really? And then I found out that there was a recall for the power cord in 2016 and again early this year. That explained why I had problem with it twice. I ended up having to order one on Amazon. When I walked in, I wasn't greeted by staff right away, unlike the typical Apple store where there are many "genius" around. I do still love my surface pro 2 very much. It's been my best work toy ever! It's so light and compact. I just hope that it will last for another few years.

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    2 months ago

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    1 year ago

    KAI is great!! Grateful for his professional sales service. We appreciate his time & help.

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    2 years ago

    Really cool of you are into tech but you can only look at the McLaren and not sit in it or use the sim

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    Page 1 of 3

    Ask the Community - Microsoft Experience Center

    I need to replace the battery for my surface pro. How long will it take?

    Honestly? Not very long. Assuming you mean power supply and not battery. We had to replace our Surface Pro power supply and stopped by the MS Experience store on Fifth Ave - they told us that they no longer sell power supplies there and sent us… Read more

    Hi, I have a question. You still have the xbox one console in Gears of wars 4? I hope you answer me.!!!

    View All 5 Questions

    Review Highlights - Microsoft Experience Center

    Pablo solved my problem then made sure my Surface Pro was operating perfectly which I was delighted about.

    Mentioned in 8 reviews

    Read more highlights

    B&H Photo Video - Electronics and Camera Store - "A deceleration of intent"
      --Andy Summers  The Police.
     Referring to his D diminished minor 11th Chord opening Walking on the Moon

    B&H Photo Video - Electronics and Camera Store

    (2.7k reviews)

    $$

    Chelsea, Midtown West, Hell's Kitchen

    I had an outstanding experience at B&H, and I want to specifically recognize Ron and the entire…read morestaff for going above and beyond. I was dealing with a serious issue--my CPU was overheating to the point where I couldn't even play my games. I had already contacted ASUS, and they told me I would need to send my computer in for repair, which would have left me without it for weeks. I also visited several Best Buy locations, but unfortunately, no one was able to help me solve the problem. When I came to B&H, I immediately noticed something different about the staff. They're not just employees--they're true technology enthusiasts who genuinely love what they do. While I was browsing, Ron approached me and asked if I needed help. I explained my situation, and from that moment on, everything changed. Ron really listened to me. He didn't rush me or treat me like just another customer--he took the time to fully understand the issue. Using his own knowledge and expertise, he walked me through the problem step by step, giving me his full attention the entire time. What stood out the most was how relatable and genuine he was--it felt like I was talking to a real person who actually cared, not just someone doing their job. After following his guidance, I went home and turned on my computer--and it was running perfectly. I can't even describe how relieved and happy I felt. It honestly meant a lot to me that someone took the time to help like that. On top of that, the rest of the staff were incredibly friendly and accommodating on my way out, which just added to the overall experience. Because of this, I'll definitely be coming back to B&H for all of my technology needs. Huge thank you to Ron and the entire team.

    I only purchase through the website. It is often less than Amazon and other big suppliers and the…read moreproducts ship very quickly. What more could you want?

    New York Computer Help - Tech Passionate.  Customer Driven.  That's what you'll get the second you meet us and every time thereafter.

    New York Computer Help

    (500 reviews)

    Murray Hill, Midtown East

    The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

    As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

    Secure Data Recovery Services - Hard Drive

    Secure Data Recovery Services

    (6 reviews)

    Chelsea, Midtown West, Hell's Kitchen

    Secure Data Recovery is THE BEST! I am an independent film maker who still edits all her work on…read moreher own. A few weeks ago, I found myself in a panic as my external hard drive crashed, and with it, all my footage from the past 8 months. After a sad trip to the Geek Squad at Best Buy where they wanted me to pay a ton of money up front with a 50/50 chance of recovery, I went home and did some research and found SDR. I called them right away, and immediately spoke to Mitchell Moore. I was amazed that I was speaking to a person and not a machine/not being put on hold for ten years. He was so helpful, positive and calmed my nerves. I live in NYC where they luckily have a drop off station, and the hard drive was in their hands the following morning. It took a couple weeks longer than expected, and it was pricey, but everything I needed was restored and in perfect condition! I REALLY appreciate how hands on this company is. They are on speed dial any time you need them. I called almost everyday with multiple questions, even sometimes just saying, 'I'm feeling discouraged!', but Mitchell was always understanding and patient, and never once made me feel like my calling was an inconvenience. The next time you are in a pickle, CALL THIS COMPANY! They are tech angels! Oh, and take it from someone who learned the hard way, if it's really important, back it up multiple times!

    Our family paid $2,247.55 to Secure Data Recovery after being told that the recovery was largely…read moresuccessful. The primary reason for seeking recovery was our family photo collection. The recovered data was delivered in a highly disorganized format that was difficult to navigate and verify. Because of the condition of the recovered files, we were unable to determine whether our complete photo library had actually been recovered. We were told that missing files were likely mixed into the "Lost Files" recovery. After receiving the recovered data, we independently used recovery software costing less than $100 and recovered an intact 810 GB Mac Photos Library with organized chronological browsing by year and month. This recovery was substantially more usable and easier to verify than what we received from Secure Data Recovery. Had we understood that our primary photo library was not being delivered as a functioning Photos Library, we would have evaluated the value of the service very differently. We contacted the company multiple times regarding our concerns, asked questions about missing data, and requested additional assistance. After expressing our dissatisfaction and requesting further help, we did not receive any further response. This review reflects our personal experience and the recovery results we observed.

    NYU Computer Store

    NYU Computer Store

    (2 reviews)

    $$

    NoHo, Greenwich Village

    I used to love the NYU Computer Store have not been back for a while since I graduated, But, let me…read moretell you, if you like software, they had a wall full of it. I have bought N packages, and likely will go back with a current student in NYU . wish the opened it for alumnae

    The name is a bit misleading. Yes, they do sell computers and peripherals. However, NYU's…read morebookstore is also at this location. And even calling it a bookstore is misleading, because it also sells NYU shirts, sweatshirts, hoodies, and other NYU paraphernalia. Regarding computers, I have noticed that the prices are competitive with other retailers, and when I once purchased RAM for a computer, it was actually cheaper. You will probably get better prices online, but if you need something computer-related immediately, you should check this place out. Textbooks, however... Well, as my dad says, "that's how they get ya'!" They are way overpriced at any university. Unfortunately, the Barnes & Noble on 5th Avenue and 17th St., which used to have decent prices on textbooks, is no more. I loved going there as an undergrad and grad student and saving a few bucks. If you are a NYU student, you are probably stuck getting your textbooks here, unless you shop for them on Amazon or something. On the other hand, you can rent textbooks at this bookstore. I have never rented a textbook before, so I can't say anything about it. There is a regular bookstore, and the prices there are decent. They also sell classics at a discount for $3-$6. The clothing section is pretty good, and the prices aren't bad. Depending on what you get, items can vary from $15 (t-shirt) to $70 or so. They used to have a cafe, but unfortunately they closed it down. However, it is a nice place to visit, especially if you want to pick up an NYU shirt.

    Microsoft Experience Center - electronics - Updated June 2026

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