1. Microtel Inn

    1. Microtel Inn

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    Staunton, VA

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    Microtel Inn

    3.3 (10 reviews)
    ModerateHotels

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    2 years ago

    Would not honor advertised room rate from internet coupon for their specific location

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    15 years ago

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    Hotel 24 South - Rocking Chairs outside

    Hotel 24 South

    (111 reviews)

    $$

    When I travel, I usually stay at one of the Hilton or Marriott-branded hotels, but I was attracted…read moreto this hotel because of its location near some of the places we would be visiting (Wilson Museum and Shakespeare Theater) and proximity to restaurants. The ability to park the car once and leave it for the couple of days was attractive. I couldn't be more pleased with our visit here. The Staff greeted us and was helpful throughout our stay, the historic building is beautiful and well maintained, the front porch has rocking chairs in a covered porch, and there's complimentary coffee in the mornings (and good coffee too!). The room isn't large, but is attractive, the bed was comfortable and the temperature controls worked well. There's a $15 breakfast buffet that we used once. It's typical eggs, potatoes, meats, yogurt, fruit, oatmeal/grits, and OJ. We went for breakfast a few doors down and spent $26 for 2 bagels and one coffee; I don't think this was an outrageous price at a nice hotel in a nice room with good service. There's an indoor pool that looked good, but we were busy and didn't get a chance to use it. The hotel truly is located in a great location. We ate within walking distance of a couple of good restaurants, and a few of the significant attractions are only steps away (although, be warned, the neighborhood is hilly!) The parking is $7.50 per night in a public lot attached to the building. They charge the parking to your room with in-out privileges.

    I'm being generous with this review…read more Granted, Hotel 24 S isn't a $500-a-night luxury hotel. We knew that when we booked it. But apparently expecting basic concern, hospitality, and customer service was still expecting too much. The room itself was fine. The real problem started on our second night, when the automatic entrance door--apparently programmed to remain open for approximately one second--closed on my girlfriend's head. The front desk employee came out and seemed unsure what to do. We were told, "You have to wait on the manager." Eventually, the manager appeared, asked my girlfriend if she was "okay," and that was pretty much it. No follow-up. No call to our room. No checking later to see whether she was still okay after BEING HIT IN THE HEAD BY THE HOTEL'S AUTOMATIC DOOR. Nothing. I wasn't expecting a medical team and a fruit basket. I was expecting someone in management to show a little genuine concern for a guest who had just been struck by their door. Then there's the bottled water: $6 for 33 ounces. I've stayed at the Ritz-Carlton and somehow survived without paying that much for water. At Hotel 24 S, apparently hydration is a luxury amenity. The experience continued after we left. My girlfriend accidentally left an expensive sandal in the room, so I called the hotel expecting to speak with someone about lost and found. Nope. I was told to contact ILeftMyStuff.com. Seriously? A guest leaves something in one of your rooms, calls YOUR front desk, and the response is essentially, "We don't handle that"? That pretty much sums up our experience. What was most disappointing wasn't the room, the overpriced water, or even the lost sandal. It was the complete lack of warmth and concern from the front desk and management. Everything felt detached and matter-of-fact--as though helping guests was someone else's department. Perhaps my expectations were simply too high. Rest assured, they'll be considerably lower the next time we venture to this quaint little town.

    Microtel Inn - hotels - Updated September 2026

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