Two factory-installed tires failed within two weeks of their alignment. 2024 Honda Passport Black…read moreEdition, factory Continental tires, low miles. We brought it in for alignment/rotation. Within two weeks of their work, the tread on BOTH rear tires separated from the belts. Was it their fault? The answer seems obvious--judge for yourself: * Timing + duplication = common cause. Two identical failures, on the same vehicle, right after one service event, point to (1) a shared condition introduced, or (2) factory-installed tires that were already failing and weren't detected during an alignment/rotation. The odds of both tires--less than halfway through their usable life--failing identically by chance at the same time are astronomical. Not detecting failing tires during an alignment/rotation is gross incompetence. Either would be a case of Stroeher's dropping the ball--with potentially deadly consequences. * They controlled the risk factors. The service manager (Lane) insisted "nothing we did could have caused it." During alignment/rotation a shop sets tire pressures, handles mounting/beads, torques lugs, and evaluates tire condition. Errors in any of those can lead to overheating/over-deflection, which can result in tread/belt separation (per NTSB and USTMA). So it appears Lane is either unqualified to do his job, or he was lying. * Duty of care--breached. They returned the car still misaligned after charging for alignment, then brushed off concerns. When I said I was unhappy with the original alignment, Lane handed me the keys and said, "If you aren't happy with our service, you should take it somewhere else." No investigation, no documentation, no concern. Bottom line: reckless indifference to customer safety and an abject refusal to take accountability. And I get an alignment that didn't fully align the car and ended up costing me over $700.

We had a nail in a tire while traveling - fixed it with minimal time and expense. Thanks for saving…read moreg our anniversary weekend!

Well, my car has been at the BMW shop for a few days now due to what amounts to absolute…read moreincompetence or a deliberate act of destruction of my vehicle. Anyone who has ever worked in an auto repair shop should know to never use RED loctite on a bolt that you NEVER intend to remove. What's worse is that these people used RED loktite on single-use aluminum bolts. BMW informed me that entire transmission has to be dropped in order to drill out and re-tap the bolt holes. This isn't cheap and the lawsuit will be filed the moment the car exits the shop. Stay tunned. I will be posting photos of the loctite and the damage provided to me by BMW.

Came to Fredericksburg for a girls' trip and noticed my tire pressure dropping on the way out…read more Patrick checked it out for me and found a nail in the tire. He patched it up quickly, was super helpful, and honestly saved us from a headache on the drive home. Really appreciated how fast and friendly he was -- thank you, Patrick!

Didn't want to mount my tires cause I bought them online, didn't even look at the tires.read more

Came in to get my new tires on, was greeted by a lively smile. Was told to come in around 1, did…read morejust that. Serviced within 45min. 140$ for all 4, no complains here!! THANKYOU once again

An all around great experience. We are appreciative of the slower paced life in Fredericksburg. But…read moreit's hard to get urgent needed service on a Sunday. We had the misfortune of picking up a nail in our tire, and it would not hold pressure. We are so grateful he was able to come to our home and repair the tire on a Sunday afternoon. Thank you so much!!

I had a low tire pressure warning. I stopped to see about getting the tire filled. They wanted to…read morecharge $10 to put air in 1 tire, needless to say - I passed. Now I need new tires and I will not go to them, I don't know if they are going to rip me off or not. Seriously, $10 to check and add air to a tire. Not my level of service for return business.

2011 F-150 pick-up sole owner... Wednesday Oct 25th I went…read moreto your shop for an oil leak. On the rack for inspection I was told a new gasket was necessary. I agreed to the repair and was quoted a reasonable price for the repair....I agreed and was given a 9:00 o'clock appointment for Friday Oct 10th. I arrived as agreed to, told the same young man my name and what the repair was. He shuffled papers, punched computer keys and didn't know what I was talking about and said that he must have lost the papers?? I shook my head, said "What a waste" turned and walked out and he said nothing else, he just watched the money go out the door. Now I have to find a reliable shop to make my repair.

I got there 30 minutes till closing (I was the only person there) and I sat there for 20 minutes,…read morethe worker made eye contact with me several times yet said nothing. I decided to go in and he told me to go to the middle doors and waited another 10 minutes. Just for them to say it's all good instead of fixing the leak in my tire.

The people at Walmart Tire Center got us in and out quick! We were driving through Fredericksburg…read morewith our camper trailer when we noticed one of our tires was bad. The friendly guys squeezed us in so we could get back on the road! All for a very reasonable price - Thanks guys!

Great service, great customer service, everyone was very amicable and nice. Happy to have chosen…read morethis place. Quick oil change, plus service to my vehicle!! Thank you!!!

I've been going to Quality Lube for 11 years. Richard is trustworthy, knowledgeable and kind. So…read moregrateful to have a reliable place to take my car.

Douglas goes well above & beyond for a number of different reasons. They use flatbeds and know how…read moreto avoid damaging a vehicle in situations like a blowout, which is what I had. The owner is extremely nice and goes out of his way to help quickly, even dropping dinner to come help. I'm very grateful for his help because we were in a rural area with a tire that couldn't be repaired. He even got the car positioned perfectly on the street so I could remove the wheels and get the tires replaced the next day!

Had a total blowout in my husband Ram pick up 1 hour ago . Rob took great care of us. 60 minutes…read moreFrom the time we called Geico Roadside Assistance to on the road again. Nice guy. Thanks Rob.

My husband and I have been customers of Juke with our two vehicles for typical maintenance and…read morethey've always been reliable, so when my brakes suddenly went out on my Jeep, I went to Juke for help. It was easy to make the appointment to have the Jeep towed in and they got back to me by the end of the day with the diagnostic. My brake line had blown out and they were going to replace it. The next day they called to tell me there were no brake lines available for my Jeep anywhere with MOPAR, or any other manufacturer. People in my situation are all waiting months for these things on back order. Most shops would have probably told me to come tow this Jeep out of their way until a brake line was available. Not Juke! They thought outside the box and let me know a hydraulic shop they work with could build the part for me, and it would only be $80 more! Perfect! Even though they had to run around town with these brake lines, and rely on another shop to hunt down parts and fabricate custom brake lines for me, they had my Jeep back to me after just 6 business days! The other great thing is Miguel kept me updated the whole time and I never had to worry about if my vehicle was being taken care of. The people at Juke actually care about their customers and I recommend them to everyone I know.

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol