I give them 2 stars because the oil change was good. Other than that nope. NONE of the employees I…read moreworked with are employed there anymore. They told me if I got x, y and z my car would be fixed. No more noise from the back end. Didn't even notice I got a battery $427, and instead of just 2 brake pads I now had 2 new rotors as well (originals fine) extra $235, an alignment at $130. When it started making the exact same noise I went back. Was told it's cold so wait till summer and for parts to break in. Went again same answer. NO record of discussions. Last time manager said They discounted the bill so it's like I never paid for the extras? I paid thousands for fix something that wasn't fixed. He blew me off. Then tells me oh it is actually this that's wrong not really what you paid to fix. Showed me on a paper in a notes area where other fixes were discussed when it absolutely wasn't. The main person I dealt with was fired. No tmi, had a good convo about life events I was going through that had affected my brain. In any case, $3000 some odd later, the manager blew me off. Wouldn't listen. No proof bc all employees were fired since then. They didn't document anything discussed at any appointment. Just what they "should be " for the businesses wallet. Literally said he has a business to run and doesn't have time for this and walked away! He was demeaning, condescending, rude, unprofessional, and what those employees did was reckless and he treated me as though he knew better because I'm just a woman. I'm not kidding, I felt like I was thrown back in the 1950s.. I wanted my money back to go elsewhere to get it fixed properly or they fix it properly for free. Nope. He laughed. His way was the truth. What's on paper. Truth. Undocumented truth, doesn't exist so it never happened. That's it. I signed not even seeing this extra stuff. I was under duress due to what I cannot mention here. Whatever you do, if you need any big repairs, don't go here. There are a lot more reviews like mine elsewhere. If you want a basic oil change, you're fine. Update: I forgot to add that that new battery got? It died last night and had to get a jumpstart in a parking lot at 9 o'clock at night. Other batters last me at LEAST 5-6 years, this one just a little over a year! Now I'm nervous to go out and I'm too scared to go back to the business. I can't afford to take it somewhere else to have it tested, and God forbid replaced.

My daughter took her car to the first location to have her car looked at and after their running a…read moretest came back with a valve, $600. She has them repair, leaves, the car is still having the same issue. Takes it back and replaced with ford part and said no other issue. Leaves and same issue. She takes it to one of their other location just to see if better. The other runs diagnostics and comes back with $6,000 bill?? she calls the first location and they tell her they talked to the second location and now it's $1,500?! This experiance does not make you feel that you can trust this place. Now she's $600 out of money she doesn't have with a lot of dishonesty !

What I loved: -…read moreExtremely friendly service from my advisor. - Clear, upfront pricing shared with an explanation and photographs by the technician. - Easy to reach location in Castle Rock. A couple of concerning points: - Progress status. While I loved receiving a text message with details from the technician and then an email with estimated costs, once I approved the work (love that BTW), I had to call multiple times to find out when my car would be ready for pickup. Why this was an issue for me is CBA is not open on the weekends, so not knowing if u would have a car less than 1 hour before closing on Friday (6PM) was concerning. - The parking lot is TIGHT and it was hard to turn around to find an available spot due to how the lot is configured. Would I return? - 100% yes. Now I know how CBA works, I can better set my personal expectations that I will not have a car for the entire day after drop off (I dropped off at 9AM). Not a huge concern - just understanding the playbook. I do recommend CBA for car repairs. Were they pricey? I say yes, but no more than other places I've been to in Castle Rock. Plus, I love that they provided upfront costs in their message and that I was easily able to approve or deny.

My Tesla wiper fluid froze up they fixed it quickly while my family waited comfortably in the…read morelobby. When I went to pay they said don't worry about! I was from out of state and was about to drive into mountains and they saved our family trip!

Nate was great to work with during my first visit to ColorAuto Service and Repair (Nate is the…read moreowner's cousin). I have been searching for a local shop to handle oil changes and minor maintenance work for my son's Subaru and I think my search is now over. As I stated, I just needed an oil change for my son's car (synthetic oil) and Nate and the guys in the back took care of that in record time. I had an appointment at 2pm and the mechanic came out at 2:25 to let me know the scheduled work was completed. My son mentioned that his A/C had been blowing warm recently, and the mechanic said he could take a look at it now. Before I knew it, the A/C had been topped off and it still wasn't the top of the hour. All I can say is fantastic service from this shop. $70 for a synthetic oil change for the Subie, plus the additional cost for A/C service. I did make an appointment for this visit, but I saw many others coming in as I waited to drop of vehicles for future service. If you're local to Castle Rock and seeking a shop you can trust, I highly recommend ColorAuto Service and Repair.

I've used this shop for both my personal vehicles and company vehicles, and they've been…read moreconsistently great every time. They're honest about what actually needs to be done and don't try to upsell unnecessary work, which is hard to find these days. Their pricing is fair and affordable, and the quality of work has always been solid. It's a relief to have a shop I can trust--I highly recommend them.

I wanted to express my appreciation for this Big O location. Anytime that I need the tires or the…read morebattery checked, which I purchased through them. Any visit I've had (we have been long-term customers because of their level of service and value) - I walk in the door, they take the information, take my car and when it's finished I check out and have always had a pleasant experience. Today I worked with Shawn Weber and I have had years of experience with Mike assisting me. Again, all of these visits to the store have gone quick and pleasant and professional. Today's services were battery and tires. A discount promotion was applied. I would have forgotten there was this (warranty/promotion I don't remember the name of the warranty/coverage) so I appreciated that they applied the discount without my needing to remind them. Always happy with them.

Historically, we've had good experiences with this store--but that has completely changed. The…read moretires we purchased and had installed here just one year ago are now being labeled as "so worn out in the front" that they supposedly need to be replaced. After only one year. I have never in my life had to replace tires annually. To make matters worse, we also purchased the warranty and were told it wouldn't cover anything in this situation. What is the point of a warranty if it offers zero protection? Extremely disappointing experience and a total lack of accountability. I would not recommend getting tires or services from this shop.

This is the best tire store I have ever used! Always top off my tires quickly when I go there with…read moreno appointment, and they rotate tires for free (even though my tires are OEM and not purchased from Schwab). Prices for new tires have always been low too. Staff are courteous and provide clear explanations too - no upselling.

Never again !! came in with a nail in my tire and because I didn't have an appointment they took…read more3 hours to get to it so I gave them another chance and needed some front end work and 4 new tires so I came in and made an appointment a week before I was going to come in so they could order parts and offered to pay up front for the parts they said no just be here in a week first thing so they can get me in and out I got here around 9am they never ordered the parts or the tires and didn't have me on the appointment schedule I came in at 5:30 pm to check on it and they told me no problem by 6pm I've been waiting 1 and a half hours its now 7pm my truck is on the lift and no one has touched in an hour and no one is talking to me I've spent a ton of money here over the last 10 years..........never again never !!!!

Wow, start to finish this is an amazing shop. They treated me better than the dealership (who…read morecharges three times more)!!! I watched them properly torque my lug nuts and test drive figure eights, then lug nuts check again. They asked. If I wanted text updates. I said yes. They texted in the shop, almost done, when the headlights were redone. Then when it went for tires I knew everything that was going on. I super highly recommend and appreciate this place!!!

I have never dealt with a customer service/technical support person as I did today, performed by…read moreDillion, while having the oil changed. The car is a VW 2023 and the dealer quoted over $120 and the Jiffy Lube told me that since it is a VW, I can only use their very best synthetic oil and would be approximately $140. Went to Walmart auto the following day and was helped by a gentleman named "Buster" I may be wrong about the name. Dark haired fellow and got me scheduled for an appointment and explained clearly and completely that I could use Walmart's synthetic and would be $58. The young man "Dillion" was the tech with the oil change. Big, bright and friendly smile and I was immediately put to ease with Dillion's obvious knowledge and expertise. He was simply Great!! From greeting me, to the service and through the payment step. Awesome and seamless, bravo to you Dillion and you are doing an excellent job!!!!!

Zero stars if I could. During my visit,…read moreI asked for an oil change.I was told it was $92 dollars. I also had a $30 coupon. When I checked out my total was around $102.93 with the coupon. I was told that my car must have needed extra oil and I must have been really low. I stated that's odd that no one came and told me that and I didn't authorize that either.Then, an hour later I received the itemized invoice via email. I was charged for three extra items totaling an extra $34.07. When I called the shop they said they would give me store credit on my next visit. I declined and said I wanted to be refunded on the card I paid for the extra services. I still have not been refunded and will be calling back and visiting the store ( almost two weeks later). This type of service is dishonest and scamming customers. I do not trust this shop to service my vehicles anymore. While I was waiting in the lobby the receptionist was also listening to explicit social media videos on his phone. This was uncomfortable and unsettling. He also made weird comments about not using my client profile contact information to text me. It felt borderline suggestive.

do not go to this place with a fleet vehicle. this is the second time they have done unauthorized…read morework because it does not need a PO under a specific dollar amount. I am not informed until after the service has been done.

Went in for an oil change and it took 15 minutes from walking in to leaving. Alex went over…read moreeverything with me at the end and topped off wiper fluid, very thorough. Was about $120 for premium oil change, steeper than my home state but comparable to other Colorado oil change rates.

If you want your oil change done wrong, go here. I recently changed oil in our vehicle after the…read morelast change done by Jiffy Lube -- my wife who knows nothing about cars decided to take it here instead of just letting me take care of it like I normally do. Jiffy Lube left the washer off the oil drain plug, then over-torqued it to make it not leak since the washer was missing! They also didn't bother opening the oil canister drain and replacing that O-ring like they were supposed to (WTH, the small o-ring COMES with the new filter -- guess they just threw it away?). Then adding insult to injury, they didn't bother resetting the maintenance interval. I ended up changing the oil with only 2000 miles because the oil change maintenance message came on. After I had changed the oil I pulled the sticker Jiffy Lube puts on the window and happened to look at it. Come on, resetting oil maintenance on vehicles with a maintenance computer is a STANDARD PART of an oil change! It's even called out in the maintenance manual. But hey, if they can't put on a drain plug washer -- and somehow think torquing down way beyond specs is OK...how could I expect them to do something simple like resetting computer? Go somewhere else.

First off, they were courteous and professional and seemed to run a good shop…read more Brought in a vehicle to get a quote for the cv axel to be replaced. They also quoted a wheel alignment "needing to be done" afterward. Price was a bit high and alignment not necessary. They were the only shop I got a quote from that pushed for the alignment. Car drives straight as it is. I ended up doing the job myself and saving $700+ and only .5 hr over the 2hr shop time allotted to fix. Youtube for the win.

Incredibly affordable and honest. Went in to get my husbands brakes checked. Another shop quoted…read more$3000, but Brakes Plus quoted the exact same work for $700, and explained what was wrong in much better detail. They are incredibly trustworthy and great at what they do! iIll be going back for all my car maintenance for sure!

Such a wonderful experience at Big-O today! My grandma and I came in to get her oil changed and she…read morewas also having some other issues. Justin and his team went above and beyond to make sure we got taken care of and the service was speedy fast! 10/10 would recommend getting all your car service needs done at Big-O! They've definitely have us as customers for life! Plus they made this cute snowman for their customers

Elicio Lopez did a wonderful job repairing my flat tire, and the entire staff had great customer…read moreservice!