Upon inspection, it was found that the oil drain plug has been stripped. The head of the bolt shows clear signs of damage caused by improper handling during this company's oil change service . The stripping has compromised the ability to properly tighten and loosen the plug, which cause issues with future oil changes and potential oil leaks. I had to pay more than triple to fix their mistakes 8021 Mall Rd Florence, KY 41042 United States valvoline didn't have the tools... inbox, local shop that fix all issues read more

Midas - Auto Repair Near Me - Newport, Kentucky

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I had a 1:30 appointment they told me it'd be an hour. I had to call for an update at 4 and they told me they were pulling it in now. I got a uber back there at almost 5:30 after no update and they had just got the hood popped. Without doing anything else came out and told me it was the motor and that would be 6-10k. Turns out that all it was, was the timing belt read more

I took my vehicle in to have looked at cause when I brake, the steering wheel shakes. I really thought it was my brakes, but after watching them tale apart and inspect, they came back and said the brakes look fine! I was shocked they didnt try and get me to have work done because I was ready to pay whatever they said needed done! Brians honesty made me feel like I was in great hands! The place was clean and in a convenient location! I had an appointment, they got me in on time and out really fast! Thank you for the great customer service and I highly recommend this place for any work they do that you need done! read more

Call to make appointment for my daughter car to check AC (gets cold and warm) and the guy who answered the phone without any other questions just told me to "take it to Subaru" because he doesn't know and is maybe a electrical problem....nice way to make business. read more

I had brake inspection a week ago there, charged me $29.99 for this. They said I needed rear brakes and rotors. that cost me nearly $500.00. Left there and brakes were thumping worse. Came back in and they said it was now the front brakes. why didn't they see this with the brake inspection? whatever , now this one cost me nearly &400.00. I left after the service, got on highway and it was shaking and thumping worse! pulled into CarX because I was scared to drive further, apparently the front caliper is locked up in the wheel! what the hell Midas! I could have wrecked driving like that! I will never use Midas again! read more

They got my 86 Blue suburban in the same day. I got a call shortly after drop off about the diagnosis. Excellent service, especially the manager in there. Very knowledgeable and a great shop. I will be back and thanks! read more

I came in for a service that BRIAN told me would run me $30-$50MAX and if it was more he would let me know. He did not let me know and once my car was taken apart he told me it would be $400. He is screwing people over and he doesn't care. He was very rude when I told him he lied to me about pricing. I will NEVER come here again and it is all BRIANS fault read more

The manager, Brian, recently fixed my wife's car. He replaced the radiator. Did an excellent job. I highly recommend this Midas.

Had to get my car into service for the ac unit. I had previously took it to the dealership and they had it for over 5 months and couldn't figure out exactly what was wrong with the ac unit. Took it to Midas and they were able to tell me what was wrong and fix it within a week. Great place for all your car needs! read more

Don't go here you will leave with all your check engine lights on that weren't previously on, as well as broken lug nuts. Bunch of crooks.

I have been coming to this Midas for a few years. I know this location can be pretty busy, so I either drop off my car, or bring a book for the wait. Gary, one of their mechanics, is ALWAYS great to me. He is accurate with diagnosing trouble with my car 99% of the time. Brian is always great with me too. They don't try to sell me products I don't need, and they shoot straight with me. They also don't treat me like I'm a woman who doesn't know anything about cars, and that is more valuable than gold to me. Respect is given, and gotten. Thank you all for always doing an excellent job for me!! I'll keep coming back. read more

This was my first time at this Midas location. The guy at the front was friendly and personable. The service guy didn't try to upsell me on anything like places often do - no one tried to sell me on various unnecessary, expensive flushes. I did get the high mileage oil because my car has over 130,000 miles on it, and they did note a few suggestions on the printout such as an inexpensive oil filter, which I already knew, my oil filter is cracked. My service tech went above and beyond. I've been having problems with the front driver side tire losing air, so they checked that out. The guy said when he did the leak test my tire looked like a fish aquarium, lol! He explained why that happened, the corrosion on my aluminum wheel made the tire separate from the wheel, but he sealed it. For free!! Because they didn't try to sell me anything unnecessary, I think if they do suggest something, it's a real problem and not a fake one. Because I was a walk-in, it took an hour and a half but that's expected because I didn't have an appointment. But it wasn't bad because while I waited I went to McDonald's, had a latte, chatted with my mom, ate a fish sandwich, did some reading. I got back just as they were finishing up. If I was less lazy, I could have walked to my house which is only 15 minutes away. Other good things: they topped of fluids like always, and put that print out sticker showing when I got my last oil change. I really like that, preferring it to when someone anticipates I should get it done so I can make my own decision. I'll be definitely coming back. read more

This is been my favorite place to go for all of my car needs for over five years. The staff is incredibly friendly and are always very knowledgeable and never force you to get things you don't need. They will help you decide what your best options are for your car, and tell you when certain things can wait until later or what needs to be taken care of now. I moved for a year and could definitely see a difference in how my car ran. This is my go to and if you're looking for affordable car car with wonderful people this is the spot! read more

This place is an absolute rip off...wanted to get the car checked out before a road trip because it was making a slight rattling noise. Turns out it was low on oil, which I probably should have checked before taking it over but I was in a rush. Anyway, the guy on the phone is trying to sell me on all this random crap for over $500 additional, including new wipers, which we replaced a month ago. In summary, he said it would be $70 for a synthetic oil change, which is pricey af but I said okay because I figured they would just change the oil real quick and charge me $70 for the 2 min of work they were doing. Instead, as I'm hanging up he's like, okay it'll be $65 for the "inspection" so like $150 total. I hang up and realize I should just get my oil changed somewhere else, and this clown is like, we already started draining the oil and was super rude about it. Expect to be ripped off and up charged. read more

I arrived at Midas "on foot" because my tire blew out about a half mile from this location. My technician, James, was quick to my aide. Without question, he loaded up his personal vehicle with all the tools required to peel off the remains of the old tire and replace it with the spare. Did I mention that it was raining? James is extremely knowledgable and highly proficient at his job. I highly recommend the Midas in Newport, Ky on Alexandria Pike. What started out to be a rather dismal day quickly turned into a positive experience that I am grateful for. read more

Micah and Jeremy are the best! They had me in an out because I was leaving for town. Price couldn't be better. I will always come here. Went here again because last experience was A. EXCELLENT again. Eric at desk was helpful. Mechanic did excellent work. They are honest people. Great work. Car runs much better. Life is good. Thank you. Positive vibes. read more

I came to this location for an oil change since they were doing a great price promotion. I had an 8am appointment, and only one other customer was in the place. They got started on my car a little late. The manager said something about needing to call the mechanic to see "where he was already." I thought that was a little unprofessional, but whatever. It's an auto repair shop, not a board meeting. It took a pretty long time to just get my oil changed. I brought work to do, but it was still annoying. Also, I asked if they would look at the tire pressure and fill up any that were low. They said they would do it for free. In the end, they didn't do it at all and forgot. Pros: Cheap oil change (call ahead), not too busy on a Saturday Cons: Slow...physically and cognitively... read more

This Midas was very efficient. Daniel help me through everything he answered all my questions and took care of my car in a timely manner every time that I've come to this location and has treated me with respect and great customer service I suggest anybody that is looking to change their oil or rotate their tires or even just check in on their car to check out this location and asked for Daniel he's a great guy he will help you out and he'll make sure that once you come in you are more informed than when you came to his location read more

I had a 1 o'clock appointment for an oil change. After waiting an hour and a half I asked how long it would be still. He said he didn't know, that there was still four cars in front of me. They are seriously disorganized. I will never return to this location. They do not value your time. read more

Took my car here awhile ago for a coolant leak, they tried 4 - 5 times to figure it out but couldn't. I took it to a real mechanic and they got it the first try. Turns out Midas put the completely wrong coolant tank on the car, I had to pay a grand for a new radiator which was most likely caused by the wrong tank being on the car. Everyone makes mistakes and it wouldn't be that big of a deal if it wasn't for the boss treating his customers like they are a burden. Just my honest two cents review. read more

Gary checked our car and provided a quote and answered all of our questions. The staff was friendly and concerned for my comfort and the service they provided. Great job, Midas, Southgate! read more

My daughter recently became a flight attendant and was assigned at Newark, NJ airport. Her car was still here in KY and needed 4 new tires before heading to NJ. I wanted to find a shop that had a location in NJ for tire warranty and tire rotation included in the price. I had never done any business with Midas before but knew they had been around for awhile. Went on BBB to look at reviews and it appeared good. Made an appointment at Midas in Newport, KY to just get 4 new tires. The day before Midas appointment the car had airbag recall work and a general Honda multi-point inspection completed. Their only concern with the car was that it needed 4 new tires. My daughter and myself dropped the car off the evening before the day of the appointment because I had a work meeting to be at at 8am and Midas didn't open until 8am. Was told specifically that the vehicle would be locked in their store overnight until they could put the tires on the next morning. The next morning they called my daughter to tell her they found a contaminate in the brake fluid and it would cost $600 to fix, but they wouldn't be able to get the part until the next day. My daughter told them she would have to talk to me about it and I wouldn't be out of my meeting until 12:00. My daughter then called Honda dealership to ask if they had a the part(master cylinder). They said they had one but couldn't get her an appointment until next morning at 9 am. My daughter confirmed the appointment. Midas called about 1 hour later to ask my daughter if she wanted the work done. She told them again that she would have to wait to talk to me when I was out of my meeting. She also told Midas that she had made an appointment at Honda dealership for the next morning and that we'd probably take it there. When my daughter picked me up from work and told me everything that had happened, I called Midas to inquire about my daughters car and was told about the contaminate. I then told them to just put the tires on if they hadn't already and that we would take the car somewhere else. I was then told it was not that simple and they had already "prepped" the car to be ready to do the work tomorrow. I asked why they would do work that wasn't authorized and Midas said my daughter had authorized it, to which she adamantly replied she did not authorize any work. She repeated to them that she told them she made an appointment at the dealership, so why would she tell them yes? Midas then tells me it will cost $180 for them to put the old stuff back on. I asked to speak to the manager and he said he was the manager. I then contacted District manager of Midas. He called back and apologized for the "misunderstanding" and informed us that the part had come in then and they can do the work right now. I reluctantly said yes because my daughter had to get back to NJ and she really needed her car. After paying $1300 for tires and master cylinder we left, but the car wasn't driving right so I told my daughter to take it back to Midas. 20 minutes later Midas calls and tells me the contaminate had spread to the rest of the braking system and it would cost an additional $2200 to fix it correctly. I then told Midas I knew this was a scam and told them to put the tires back on and we'll take the car elsewhere. My daughter drove 1 mile from Midas and the car broke down. Had to wait 3 1/2 hours for AAA to tow us to another shop close by and left a message for the shop owner about what happened. The shop owner determined that the car needed to go to Honda dealership to have ABS module, rotors and calipers replaced. When the dealership was done the cost was a little over $5000. I would NEVER do business with Midas. I even reported this whole mess to Midas corporate, but was told each business is privately owned and unless I had an eyewitness or secret hidden cameras that caught the Midas mechanics intentionally doing harm, it was just my word against theirs. So sad that businesses like this can take advantage of people with no repercussions!! Thanks for reading! read more

Had the oil and filter changed on my 1995 Jaguar xjs and James the mechanic did a great job and was extremely friendly and professional. I highly recommend this shop for your automotive repairs. read more

I made an appointment for an oil change prior to going on vacation, and ended up needing quite a bit of unexpected work done. Unfortunately I was leaving on vacation the next day so the option for a "second opinion" or "shopping around" was non existent. The mechanics were very nice and prompt but, I unfortunately had to have my services fixed by Ford when returning home. I also learned pricing was exceptionally high at Midas compared to what I would have spent at Ford. I probably will not return. read more

I thoroughly appreciated that the mechanics physically showing car concerns and issues and educate rather than just trying to make the sale and "recommend" every replacement part and fux. It made this location and their services stand apart from others. read more

Great service and an easy process. Brian kept me informed with what they were working on throughout my stay.

I had a wonderful experience at this Midas. I started by doing an estimate online and scheduling an appointment. They were expecting me when I got there. I had scheduled a brake job. The estimate was very close to the actual amount. Brian Dill was the manager on duty. He was very personable and knowledgeable. They estimated time was 2 hours and it was done within this time frame. read more

This is a nice place, with very good service. I replaced my headlights and got a headlamp replaced at a great price. If you're thinking of doing any kind of service for your vehicle, this is the place I would highly recommend, mechanics are professional and they seem to know what they are doing, I'm definitely coming back again! read more

This Midas location is where I have been and will continue to go with all of my car needs. From oil changes to new tires I have always had a great experience. The guys are friendly, knowledgeable and considerate. Daniel, specifically, has always done a fantastic job at taking car of my vehicle! Highly recommend for anyone who wants confidence in where they take their car to get worked on. Thanks again! read more

I just wanted to take the time to post my opinion regarding the great customer service that was provided by Ed and crew at Midas Newport. I only bought two tires this visit, but I will think of them first regarding any future purchases. Good communication, attention to detail, and an all around friendly attitude are all traits that I observed during my visit. Refreshing to know these attributes still exist! read more

I was ready for new brakes all around and a new front end. I got new rear brakes, an alignment and saved $500. Now I have a convertible that handles like a show dog, all thanks to Daniel the Assistant Mgr. Repair or replacement is the call of the expert. read more

All of the guys there are nice. It is a pleasure to deal with Jeremy, who seems competent and honest! When I go there with an issue, I know I will be treated fairly--and promptly. read more

I know a lot of people have not had great experiences with Midas and I was one of them but when my muffler fell off after driving from NJ to KY for my son's wedding, this shop was the only one who could put the car up on the lift immediately and take a look. The owner was so helpful. We explained our situation - we had 2 hours until the rehearsal dinner - and he quickly got the part and installed it. He didn't try to sell us a new tail pipe or catalytic converter - which is often the case. He showed my husband what had happened to the muffler and said he could weld a new one on right away. I can't thank him enough and if I lived locally I would bring all my car repair business to this shop. Trustworthy and honest. read more

Changed oil replaced air filter rotated and balanced tires for 75 dollars. The sign did say 19.99. But got better oil and tires balanced and air filter were all extra read more

Update - forgot to mention that the shocks Midas said needed immediate attention passed the 16 point inspection at Wyler Honda with flying colors. Avoid this place. read more