I have used Midas on Chapman for a little over a year. Mostly for oil changes and tire rotation - the most basic maintenance you can do. My first few experiences were fine other than taking longer than quoted. I had an oil change once and the next day when I pulled out of the driveway there was oil all over my garage. I took it back and they said they must have not tightened the seal all the way. The manager apologized and sent me on my way. Then my battery seemed to be going dead and I needed an oil change so I went back. Told them about the battery they said we check all that out with our oil change so I waited. They told me it was all done so I paid and asked what they found out about the battery. He looked at the report and said it checked out all fine. I said well that is weird it barely started to get over here. So he checked it again said it didn't even register that I needed a new battery. I asked about the report and he said he didn't know. Obviously they never checked it and just wrote that they did. I decided I couldn't go back there again because they couldn't be trusted. But found a nail in my tire so since I bought them at Midas with the with the roadside service and warranty that they will fix the flat or replace the tire if it isn't fixable. When I took it back to be fixed I find out they didn't replace the lug nut lock so now they can't get the tire off to fix. So I told them they lost it they should replace it. Well they fixed the tire so I assumed they replaced the lug nut lock. WRONG! Well today I had another nail in the tire and find out they just took off all the lug nut locks and replaced them with regular lug nuts. (Without my consent or knowledge). (I should also mention that they are under new management from my previous issues) They showed me the tire which has a big "bruise" as they called it I said well you can't fix that right? They said no so I said you will replace it as per my warranty. Their response: they need to talk to the manager to find out what the process is for the warranty. So now I'm waiting to hear what their manager says about the warranty process. They said they would call me tonight or tomorrow? Why should it take all day to find out the process. Call the warranty company or manufacturer. After all this I will NOT be using this location again and I would recommend no one else does either! read more

Best experience with a car service! Great communication and fixed my brakes before I ran into a serious problem. Thank you John!!! Highly recommend this place read more

Went here for back brakes and rotors and were the cheapest in Orange, and I called 6 other places. The whole thing with new pads and rotors came in under 300 after tax which most other places were quoting me 330+ before tax. The guys knew what they were talking about and didn't try to tell my blinkerfliud was low or any additional hassle. Give them a call, great people. Right next to a freeway so it's really easy to get to as well. read more

Really disappointed after taking our beloved CR-V to this place for an oil change. We were going out of town and needed an oil change that was overdue, so we decided to take it here as a last resort. We got the coupon from the website so we could save some money on the oil change, so the price was good but that was it. Don't believe that the this place opens at 7:30am because nobody showed up until 8am. I drive by this place everyday and I have seen many people waiting outside after 7:30am. They brought up a couple of things to our attention, which we appreciated. However, my father-in-law worked on the car days afterwards (to fix our AC) and he noticed a few things that were off and he could tell that they were new. Firstly, the hose to the air intake was ripped and it got covered up with electrical tape. Then, the cap to the windshield wiper fluid was broke and (again) it was covered with electrical tape. While we understand that accidents happen, we don't appreciate not being told about them which is made worse by trying to hide them. We are very disappointed because we wanted to like this place as it is close home, but this experience has put a sour taste in my mouth. I won't be coming back here nor would I recommend it. read more

In a nutshell, this place did an honest job, and I'm definitely going to be back here. Came in with no appointment for an oil change and a tire rotation, and had to wait for an hour or so while the mechanics finished up a few other cars before me. No problem there. I had work to do anyways. The workers that I talked to were all very friendly and seemed knowledgeable. In fact, one woman had been stranded there because her car had a whole host of problems, and the mechanic came out multiple times to the waiting room to explain exactly what was going on, even bringing out certain parts to show her what was problematic. He was even willing to go out and drive to another Midas store to pick up a part that he currently didn't have in stock. Pretty decent customer service I'd say. Anyways, the mechanics did an honest job of changing my oil and rotating my tires. I actually watch these places rotate tires and change oil because I've been shafted before from a couple places. Oh, and the waiting room could use a little TLC though. Everything seemed super old. Buying a nice flat screen and playing some TV wouldn't hurt. Or maybe even some music? Still, no big complaints from me! Recommended! read more

Good: Walter was good at the desk. The guy actually working on the car was actually working (I could see from where I was sitting). Everything was done in about an hour. My oil change and tire rotation was only $82. It's normally around $100-120 for my car ('99 bmw 328is). Bad: Hours are 7:30-6:00, but I showed up at 7:45 and waited until 8:00 for someone to get there. I don't know if he actually changed my filter. I saw him struggling with something under the car while it was raised, and then just lowered it again, put the oil in, did the inspection/etc. He could have just been tightening it, but idk, I never saw anything come down/get put up - so I won't dock a star. read more

What can I say.... This place is dope of course I'm giving them a 5-Star, the whole staff are cool cats. Very helpful they go above and beyond, shit... Next time I drop in for another maintenance on my vehicle I'm throwing them a keeger bash on me "Party at Midas" #whereyouat *. These guys know what's up, this businesses has an outstanding customer service, I appreciate thier honesty and thier thrive to keep thier customers happy. They should change thier slogan to "Midas.. The Ritcheus Bay For All Vehicles". I recommend this business for all humans , give this place a whirl people you won't be disappointed. read more

Best customer service, really really nice and fair people. If there is anything wrong with your car take it to them, they'll fix it easy and fairly. read more

John was able to help me get the serpentine belt fixed when I got my oil change, and even worked to get me discounts I desperately needed in order to get it done! He was kind and helpful in every way, and I'll definitely be coming back here for as long as I live in the area! read more

Had my vehicle towed in due to it not starting. Jon and Carlos were able to get me right in. We initially thought it was the starter that was causing the problem. After a few hours of trouble shooting it was determined that there was an issue dealing with the transmission. They do not customarily do transmission work so they were able to get my vehicle drivable. I went to another auto shop to get the problem fixed and the mechanic there said that whatever Carlos and Jon did actually fixed the issue. A huge relief. I came back to this Midas the next day for an oil change. I believe that good customer service deserves repeat business. read more

I may have written a previous review of this Midas repair shop but I need to AGAIN give them major props on the repair and customer service they continually give! I had my AC unit go off on a busy morning and couldn't get my Hummer in there until almost noon. John greeted me by name and I explained the issue and left it with him. He said he'd call with estimate. He did call a short time later and had found the problem. He said he would have the car done by 5:30pm! Someone tell me a dealer could do this! Yeah I thought so. NOT! I picked up my car and all was well. John is really nice, very low key and very knowledgeable. He strives to do the best job he can for you. Midas, he deserves a raise. This shop defines customer service and follow thru. Many places could take a lesson. I have a Hummer so I wouldn't trust it with just anyone. But I totally trust it with Midas. read more

Awesome service! Johnny the manager always helpful on my services. I've had my AC, radiator, and other services here. They're fast, and prices are fair. Highly recommend them. read more

Just dropped of the car for breaks. My hubby is an Uber driver and goes through break pads like every 3 months. I appreciated that John said what we needed to do and what could wait. I love the honesty and intergrity of the guys and I appreciate the speed the work is done with. We will be back! read more

my mother brought her vehicle for a simple oil change. turns out they didn't tighten the drain bolt to it would leak oil and thankfully my mother realized before the engine seized. once we brought it back, they still had the audacity to tell us they weren't going to charge us to fix it . read more

I've been using this Midas for eight years, first with Walter as the manager and now John (Or Jon, sorry, don't remember how it's spelled). Both were wonderful to work with. They know me by name and by my car, and don't mind taking the time to explain in-depth how my car functions and what its current issues are. They are very thorough and willing to take a second look at an issue if it persists. I've had numerous repairs and services done, everything from oil changes up through catalytic converter replacements, and never had any trouble at all. One thing that really makes them stand out is that they are willing to explore different solutions to a problem (does the part need replacing, would a used/refurbished part be sufficient or does it need a new part, can it be fixed if it's repairable, etc.) depending on your situation. They're also very upfront about their capabilities and what repairs they can or can't repair or replace. Pros: Honest and friendly employees, high quality of work. Reasonable and competitive prices, always upfront about how much labor and parts will cost. Take good care of their repeat customers. Cons: They're a relatively small shop, and can get busy. If possible, I highly recommend making an appointment in advance. Also (more of a problem with Orange than Midas) this location is only accessible on Chapman Ave going East. If you're on Chapman Ave going West, you'll have to make a u-turn, which can be frustrating depending on traffic. read more

So my car is finally ready after a simple rear brake job. They give me the keys, and as I open my car I noticed a hole in the upholstery of my driver's seat (it had been moved by a mechanic). It was not there when I dropped off the car. The manager came out, inspected it, and said that "there is no proof that the hole wasn't there before." And went on to say how the upholstery was worn. I could call back tomorrow and complain, but he would do nothing. During that time he was telling me this, a Midas mechanic was pulling out the car next to me. It hit my door in front of the manager. He looked at the door, there was no damage, and said there is nothing he will do for me, and I'm welcome to complain all I want. This is the treatment I get after a $200 brake job? If you value your car at all, don't take it to Midas. Note: 3 days later the manager called me, and offered me discounts for any repair in the future if I took it to a location further away. As much as I appreciate this, there are other repair shops closer whom do not have the unprofessional-ism of the Orange Midas. read more

Great service and great deals, I like that john took his time to work a deal out for me and was very reasonable.

I am not exactly sure why there is not a place for a ZERO on here. This place was HORRIBLE. Not only was their manager John a total flake, he ended up being rude after blowing me off for an entire month. I brought my car in, he said he could fix it, but had to order the part. He told me that the part would take 8 days to be delivered. After no call in day 8, I called only to be told that the part never came in and would be another week. John then tried to tell me that he had not received any parts for his entire shop. I waited another week, then finally after the 3rd week of lame excuses I went somewhere else. I called and told him that I had gone somewhere else and they ordered the part and had my car fixed all in the same day. Hmmm. Weird. But the real piece of work was when John rudely told me that he did me a favor by telling me what was wrong with my car in the first place. This place was a total joke and John fits right in. read more

Hands down the most trust worthy shop around!!! John and Walter has taken care of my vehicles for years. I usually get several quotes before committing to service, and have always gotten the best price and care here. read more

I took my 2005 Honda Pilot to get all brakes done and oil changed here, Jon was so helpful and very informative, car was done in a very timely manner! I would highly recommend them! read more

Exceptional customer service. Thank you Walter and John! I will definitely come back again.

Ive been using this midas for all my car repairs and I absolutely love the customer service they provide. Jon the service manager is so sweet and he works with me on everything i need done with my car. They are fast and efficient. I don't go anywhere else to get my car fixed. read more

The store takes good care of customers as if they are family members. Thanks Walter & John for your excellent services for our cars in the past 7 years!! read more

Great service!! Friendly staff. They did a synthetic oil change for my car and were able to check the car for other issues in a timely and professional manner. John was the person that helped me out and explained everything very well to me. Thank you. read more

Called a gentleman named Walter a few days before to get an estimate for a brake job which was not a bad quote. Brought the car in and had the work done. Our car was done on time and the work requested was good. Thank you Walter and co great job! read more

I have commented before but words cannot express my gratitude for Alex and Walter. I was going out of town and need my oil changed last minute right before they closed and without hesitation they helped me:) I would highly recommend this facilty to anyone! read more

Came here for an oil change. They're right down the road from where I work at -- CHOC. Their prices are good, customer service is great, and they're very thorough with my car. Ask for Jon. read more

Very friendly. Could have charged me for a transmission service but checked the fluid and advised against it. Very honest. Great service.

Jon and his guys are best! Good honest guys that know about cars. The price is very reasonable also. I will continue to used them in the future. read more

Came right after work for an oil change and Midas was closing in 20 min. Walter took care of me and got it done in no time. Thanks to Alex and Walter for always going above and beyond with outstanding customer service. read more

After two failed attempts of getting air at the gas station, I had to get stop by Midas. The front desk guy was very kind and immediately got help for me. Chris the mechanic was very accommodating and efficiently solved the problem. The service was quick, hassle free and the people were nice! Thank you for your help. read more

This guys are great. Alex is the best. Super helpful, and very informative. I'll come back here every time.

Had an appointment here for 11 this morning, got here and only had to wait a few minutes which was very nice. The guy at the front desk recommended a good place to get lunch while I waited, was super nice and polite! Before I left I inquired about them fixing my whole front passengers head light (the whole set) from an accident I had previously gotten into so he said he would check into to see how much it would be for them to install it. Left to get something to eat, when I got back an hour later my oil was changed and they installed the set for me with no extra charge!!! What a nice group of young men they got here! Ill definitely come back to this location. read more

I came in for an oil change early on a Friday. Wasn't too busy, and the staff was especially friendly. They told me how long it would take and were pretty much right on. They use Mobil 1 synthetic which is great and their oil filters are great too. They were true professionals. read more

I came here for an oil change. The guy at the front desk named Walter is so kind and welcoming. He explains everything very nice and clear for me to understand. Well, I do ask him a lot of questions and he did not seem annoyed at all. Also, the other man that's fixing my car was very observant. He checked all over my vehicle and told me about my windshield wiper problem. Thank you Midas at Chapman! I would love to come back here again. Best service I've got so far! read more

This is the only place I can count on for consistency when it comes to car repair! Walter is always timely in returning my calls, and is always able to answer my questions about any issues that arise with my car. The team is educated about numerous makes and models, and proficient in working on an array of vehicles. Alex has been working on my car for 2+ yeaes, and he has always delivered on the Midas promise! I am very pleased with both customer service and quality of work at this location:) read more

Walter is the best!!!! They really take care of me before going on my trip.

I just took my 2004 volvo s80 for a check up. Turns out my car needed some work done. They recommend me to get my timing belt change, timing belt tensioner, serpentine belt. I was given a great price and they did an excellent Job. My car has been driving good ever since. I defiantly recommend This Midas. Techs really know there stuff and the Service Writer was very knowledgeable and patient on explaining why i needed this services on my car. Good Job Guys, Keep up the Good Work!! read more

I cam to Midas for an oil change earlier today. While I was there the mechanic working on my car, Alex, discovered that a mouse had been living in my car. He replaced the air filters and cleaned out the mouses nest! Everyone was really nice there and very diligent in the service that they provide. read more

I stopped in to take advantage of their brake special and was told it would take one hour and a half to complete the job, I came back an hour and a half later and they had not even looked at my car. I asked for my keys and left. I also learned later that the $99 lifetime brake job special has a lot of hidden costs. They charge for resurfacing the rotors and additional parts so a $99 job will run around $180.00 Now I know why they charge a $30 inspection fee before you agree to the extra costs. I ended up going to another repair shop down the street and they offered lifetime ceramic brakes including all parts, labor & rotor resurfacing for $119.00 and they completed the job on time. read more