2 hours ago, i took my daughter's car to Midas in Roswell, GA to get a routine oil change. They broke the oil plug out of the oil pan, damaged the oil pan to the point it was unrepairable, so that it now has to be replaced, according to the shop. They said this happens all of the time. Employee told myself and my 19 year old daughter, who was supposed to take this car back to college in less than 12 hours that now, just for labor alone, it would be at least $1600, and they couldn't order till next week anyway. $49, routing oil change, my daughter now has no car for college unless WE pay for it. The guy that created the damage told myself and my crying daughter as we were unloading our things out of her car to "have a great weekend"! He also said that it happens often. And that he didn't car e that we were upset. He was trying to instigate an argument. I also spoke with Erik Passaro, the district manager who blew me off with "this happens often". After looking at the reviews, it was apparent we should have looked first, because this isn't the first time this has happened. You would think that a company with this type of reputation, you shouldn't have to, because they would make things "RIGHT". We'll find out if the news media thinks it is good practice. IT'S NOT OK, AND NOT RIGHT! read more

Something about this place...they continuously take brakes while they work on your car. I mean, if you have an appointment I expect full attending from start to finish. There are times when you have to wait for oil to drain but I'm talking about other times, when there is no reason for long brakes in work. No wonder their oil change takes 1 hour...with appointment. They should easily be able to get you out the door in 30 min, even with the limited staff they have. They do offer great deals and quality seems good so far....if they could work a little faster that would be great. read more

Ricardo made sure my vehicle was ready for my trip ! Fixed my brakes , changed my oil it took three hours as he explained all the needed time to work on the vehicle. They will tell you what else is noticeable engine leaks and dirty air filters I seen mine and changed it immediately. Thanks read more

Went here because my tire was leaking. Wasn't fixable since it had already been plugged near the new problem. Guys Were super helpful gave me tons of tire options but told me to make sure I didn't have a tire warranty before I bought new ones. Really awesome customer service putting me first before profit. read more

Came in for an oil change and it wasn't very busy, it took about 5 minutes before anyone acknowledged my presence it then took an hour and 15 minutes for them to change the oil. It probably took so long because the crew was busy smoking cigarettes and eating donuts. Don't stop here if there is even one car ahead of you in the garage. read more

I've got a ten minute rule, had it forever. If I don't get approached by a waiter, store associate or counter help in 10 minutes, I leave. I dropped by one afternoon to get a oil change, waited for someone to say hello, can I help you, how bout a oil change and no one bothered So I left. The guys down the street were terrific and we're happy to take my money. Flash forward a couple months and I decided to give them another try, after all, we all have bad days. I walked in the door..........yep, no one bothered to talk to me for the 10 minutes that I stood at the counter. So I left again. I guess it's safe to say I'll never be back. I gave this location 1 star because I wanted them to know that I rated them. It's a shame there are no negative stars or I would have used that rating. read more

Took my car to Midas and they destroyed it. They do not know what they are doing. They was supposed to work on my car's wheel bearings and ball joints. They did not do the job right now my car doesn't work. I picked up my car on a Friday from Midas after they was supposed to had fixed it. On Saturday I went to get a cup of coffee started the car and for a while it made a loud noise. When it calmed down I drove it not far. That Monday went to go to work the noise was louder went it calmed down some again I tried to drive it but the car would not pick up speed. Made it to work. I called the shop to asked them what happen to my car. They would pick up the phone and say nothing it seem like they put me on a silent hold and never said anything. I called several times they did it every time. I took the car to a transmission shop and they said the car was making that noise because of the lack of transmission fluid. Much to my surprise Midas had add on changing my Transmission fluid. Something I did not ask them to do. By the time I found out the car lacked transmission fluid from what ever they had done it had burned up the transmission. Now the car is undrivable. They will be hearing from an attorney real soon. read more

Had an appt for 10a to have my brakes checked cause I thought I heard a little squealing. They took my car right away. Took my tires off & showed me I didn't have much wear & I wouldn't need to have my breaks done for awhile. Once the tires were back on he drove around with me to hear what I was talking about. Of course, no squeal...But all of that & no charge either. Very trust worthy. When I do need something done with my car I will be back & would recommend them to others. read more

I really needed an oil change and decided to go to this Midas since I had a $20 oil change coupon. I wish I hadn't! When I first got there with my husband around 8:30 a.m. and told the fellow working there what we needed, he looked at us like a dead fish and said that it would be at least an hour. So, we decided to do a few errands and come back. When we did come back, he was rather rude and said it would be another hour to wait -- I've never waited that long for a simple oil change! Well, we wanted to use our coupon so we waited outside on a patch of grass. When we went back in we had to wait at least 15 minutes for someone to show up to the desk, and then he said -- that's right -- ANOTHER HOUR. By that point we decided to go to another place and just pay extra, since I had to go to work. My husband decided to call Midas and tell them forget about us since we had already filled out some paperwork but decided to go elsewhere, and the same dead-fish guy was very rude and hung up on my husband prematurely, seemingly 'pissed off' that he had to do more work, like get rid of the paperwork or answer the phone? It was a big waste of time and not worth it. That being said, maybe not all the workers there are rude (but he certainly was), but all the same, waiting 3+ hours for a simple oil change is just way too long. read more

This is my go-to oil change place, not only are they reasonable but efficient. I went there Friday morning and I got there about 30min before they opened. The mgr actually let me come in early so I wouldn't have to burn my gas. He pulled my car in as well and begin looking over it. He was very nice and his name was Mitch. I do see a large turnover in mgmt. there but I hope Mitch will stay. read more

I'm not one to write reviews but this experience called for one. I went to this location because it was convenient. I fully expected the same attitude that most car repairs shops have but this visit has made me a Midas customer for all of my brake and tire purchases. Brook was very personable, knowledgeable, trustworthy and she gave me a very fair price. She quickly and efficiently resolved my car issue and I was able to get back on my way with no fuss. I highly recommend using this location. If you have young or old drivers that depend on their cars being fix correctly and at a good price go see Brooke. read more

Made an appointment for my brakes to be done at 3:30pm on a Saturday. Never have used a Midas before but I received great service and I'll go back. They were fairly quick and seemed fair with me. My car feels great after that's for sure. Thanks Midas . read more

I probably won't ever use this place again! Took my car in for one thing, came back with a whole different set of problems that didn't exist before. I honestly feel taken advantage of. read more

Thank you to Luke and the team for a great experience. I am a single woman and have been a client of Luke's for over 9 years in previous shops. He has always been respectful, honest and trustworthy. read more

I came in from out of town to purchase a used vehicle to find out that the previous owner had removed the mufflers. The dealer failed to disclose this, but let me take the car to a shop to see how much it would cost to reverse. I ended up at Midas in Alpharetta and had a great experience. All of the staff were super friendly, and gave me their honest opinion that the car would be extremely expensive to restore to stock. I was sad to walk away from the car, but very grateful of how professional the employees at this location are! read more

Took my car in for an oil change & had wonderful service from start to finish! The first auto shop I've been to where I didn't feel taken advantage of since I am a girl. Eli & Stuart were extremely friendly & helpful without being pushy. Definitely recommend! read more

If your in Roswell, Ga. On Holcombe bridge Rd. And you are in need of auto repair . Go see Mark the manager of the Midas . All around great Guy ! I have had great service from Him and his repair Techs . Fast friendly service from Oil changes to major repair . I was in a real pickle the other day ( I'm a Uber Driver ) . Coming up 400 hwy. I started getting some serious brake issues . I called Mark with missing a beat He said bring your vehicle in . Got there He had his main man jump on it diagnosed and estimated parts ordered . Offered me a fresh cup of coffee . In 1and a half hours I was repaired and rolling . What GREAT service and this isn't the first time I have had GREAT service at MIDAS HOLCOMBE BRIDGE ! Mark your the best ! read more

Great quality of work. Fantastic customer service. I highly recommend. I needed a very fast turn around and these guys fit us in at very short notice. They could have said sorry, too busy. Instead they said, we will make it work. And they did. Just great. read more

they did a great job on replacing my muffler on my 2002 Toyota celcia car drives so much better and it passed the emissions

I took my son car to Midas to get repaired. I spoke with Juan and told him the issues and ask him for a full diagnosis to make sure we did not have to come back. I picked the car up and it sounded worse than it did when we took it up there. I was there when they open and Juan was there still so I was explaining to him that the car was making a noise and he stated it was the axle and I replied , Why did you not fix it? He Stated Oh I did not diagnose the car or fix it so I have nothing to do with it...WHAT????? You work here and it's you I spoke with when I brought the car in.. HAD TO CALL THE POLICE!!!! He told me its not his problem.. Please Beware of con-artist such as Midas not to mention the drove all the gas out the car that was sitting for 5 days it was on full and empty when we got it back.. Oh they think they heard the last of me but don't sleep on it... I will be getting a lawyer!!!!! They are HORRIBLE AND DON NOT TAKE YOU CAR THERE NOT TO GET FIXED!!!!!!! Really want to give their A$$ zero stars! read more