Unexpected flat tire that needed to be replaced. We I legit needed new all the way around and…read moreSouthern came through. The other tire places on this fall Saturday morning had major wait times for service. I remember being in a bind last year and that was my first visit to Southern. I got four new tires on and balanced and was in and out. Nice waiting room with WiFi. This will be our go to place in Waldorf.

Came in late afternoon on a weekday because I must have driven through a hidden construction site…read moreor something somewhere (punctured two tires with nails, but no clue where or when), but because of the punctures, it led to the sides of one of the tires being shaved. I had a long drive the next day and they were easily able to fit me in, answer all my questions, and help me out of the jam. Prices for parts and labor reasonable. Customer service was great, professional. Helpful staff.

I came here for the first time in February, to check if one of my tires had a leak. They checked it…read more& told me there wasn't anything they could do for now. I appreciated the honesty & their explanation of slow leaks, so I decided I would come here for my oil change instead of going to the dealership. Supporting local businesses is important to me. They were very thorough & again explained everything to me about recommended services. They're not pushy about it & they even had checked my Carfax before making the recommendations, which I was impressed by. Finding a shop you can trust is invaluable & I hope they don't change that. Marvin was who helped me today, but the entire team this afternoon was great!

Great experience all around! Heather was the VERY BEST service advisor I have ever worked with!…read moreVery professional, knowledgeable, and took the time necessary to explain what needed to be done, the pricing options, and future service needs. She also kept me updated on the status of the work I was having done. Best customer service experience I've had in the auto service industry. Would definitely recommend this place. The work gets done right, in a timely manner, and they offer a military discount.

I went to have new tired mounted and balanced. I called before hand. No appointment needed and the…read moreprice was said over the phone.

Great service in and out in under a half hour. Plugged my luxury EV tire without complaint. Even…read moreknew and reminded me snot the specialty jack plugs used to jack up my vehicle. No one else has ever done that. Everyone else uses the repo man truck without concern for car maintenance. Great experience!! Will save this information.

This company does not do oil changes according to the person who answered the phone. This post need…read moreenough characters to reach 85.

They are the best!!!!!! pricing wise and the way they work is amazing ! they're always looking out…read morefor you and getting jobs done quickly and for a reasonable price! anything with my car ! i won't hesitate to go there! they put on my rims and gave me all 4 brand new tires for $360 ! you can't beat them!

I have stopped here twice now, and both times I have received excellent service. I had the same…read moreadvisor both times (I think his name is Tony). The first time I had a flat tire on my run flats. I called and/or stopped by 4 or 5 places before trying Southern Tire. While they didn't have the run flats, they offered a viable solution. They sold me a regular tire of the same size so I could get back home to MA and replace it with the right kind. This worked well. Now that I have relocated to MD I needed to get a state inspection to register my vehicle. I was pleased to see that Southern Tire was on the list. They told me it would take about an hour but they finished my car in half the time. Again, great and friendly service. This is a gem in Waldorf!

Scheduled an appointment over the phone. The day of the appointment, they said it was too booked…read more Terrible service.

Mike was wonderful and very helpful. Team itself is fast and efficient. They'll what needed to be…read moredone but no pressure to get it done that day. Will be coming back for future services.

The staff were polite, the space was clean & quiet for a car shop. I will preface by saying this…read morelocation is out of the way, about 45 min from me but closer to family in case I had to wait. I came in for 2 new tires and an alignment. While I was in and out in about 45 min - 1 hour, quick work doesn't always = good work. Maybe I'm used to shops trying to up-charge or offer additional services but I had to ask for information and updates. I let them know that the steering was off and assumed that since they were doing an alignment - that would fix it. I wasn't aware that I was supposed to be provided a print out of the alignment as a reference which I didn't receive. It's almost as if they didn't check the steering or only did an alignment on the back because as you can see from the photo my wheel is still twisted while going straight. And yes I was charged for it (they provided a discount for a Google review so expect an update there). So because it was out of the way and I didn't get what I paid for - I went to a closer location 2 days later. They noted that the alignment was done incorrectly - fixed it and yes I was charged. The previous store was nice enough to refund me but I had to go up there to get it - hence me saying it was 45 min away from me. The manager Leo was really kind and apologetic, and refund was swift. While mistakes happen, this one was too obvious to overlook. Even when my truck had to be brought out - you could tell there was something off with the alignment but it was still considered complete. It was more of an inconvenience than anything.

Quick response! I was able to get an appointment same day for a bent rim repair. Provide location…read moreand he will come to you. Service was great, no issues, and works quickly. Reasonably priced. Just a note: He does not balance your tire if you need a rim repair but I needed the repair to obviously keep air in my tire.

We discovered one of our junk trucks had a flat on Sunday morning. We used the Yelp option to send…read moreout repair requests with a photo and Ancash was the first to respond with a quote. They showed up 30 minutes later and got us back on the road. If you have a work truck. J recommend you keep their information in your phone.

I want to recognize Mr. Alonzo and the store manager for their outstanding customer service and…read moreattention to detail. My appointment was at 5pm and the shops alignment tech had left for the day. Instead of requesting I come back another time, the shop manager went to the shop to complete the alignment himself, talk about service! I am new to the Waldorf area and will definitely be bringing all of my vehicles to this location moving forward.

I needed four new tires for my "sport wagon", Chocolate Chip. I searched online and found this…read morelocation. I also needed to get an alignment. The most important thing was I needed to get it done the same day. I discovered a defect in my old tire that needed to be addressed immediately. I scheduled an appointment for 5 pm, but I arrived early. The person who checked me in said that they may not be able to get my car done before closing but he would check. That's when Mr. David came out and said, "Sure, we can get it done." What a relief! The tires that i had selected were not available in the size I needed for my vehicle (my girl has big feet), so Mr. David suggested a comparable tire and saved me a few coins in the process. I was able to get tires and an alignment that evening. Owning and maintaining a car is expensive, there is no way around it if you want to be safe on the road, but customer service is a major factor that keeps me returning to a shop. It is one factor that encourages loyalty from customers. I would definitely visit this NTB location again, the service, selection, and speed would keep me coming back.

Friendly as can be, and one of the few times I've been to an auto shop that was honest with me. I…read moretook my car in to have the headlight bulb replaced (which costs around $35). The mechanic came back in to let me know that the bulb was fine but came loose or was installed incorrectly, and only charged me $9. They could have easily just replaced the bulb and not told me, and I wouldn't have known. I appreciate the honesty. As if that wasn't already "worthy" of a positive review, I was that horrible customer that came in 20 minutes before closing to ask for an oil change. When I noticed that they were closing soon, I mentioned that I could come back another day but they wouldn't have it. They completed my oil change quickly, and didn't give me any attitude like in other places I have seen. Did I mention this was on New Year's Day? Awesome customer service. I will definitely be going back.

Very baseline, no vending machines, no TV, the waiting room is bare, uncomfortable chairs. The…read moreoffice for this Pep Boys is to the right of a Hertz rental shop sitting with a door entry to the Pep Boys garage. The door leading to the garage section bangs every time someone opens it. Made appointment for a tire rotation at 10:00, which shouldn't take very long with an EV. This is not a place I would use regularly.

I ordered tires from Tire Rack. An online tire vendor who partners throughout the country with…read morevarious automotive repair shops to install the customer's tires. I choose Mr. Tire to perform the installation. I was notified by Tire Rack that my tires were delivered. So I called Mr. Tire to arrange the installation. To no avail, Rick at Mr. Tire would not allow me to make an appointment. He said they were too busy. This went on for two days while my tires sat in their shop. I had to find another shop and pay a higher install fee than what Mr. Tire was obligated to charge. This by far was the worst experience at Mr. Tire because the service advisor would not try to meet the customers needs. They have lost a long standing customer. I will take my money and business to an establishment that is willing to accommodate.

If I could give this location 0 stars, I would!!…read more I spent approximately $1900 at this Mr. Tire, and what I experienced was dangerous negligence!! After purchasing new tires, I discovered that the shop failed to properly tighten and torque the lug nuts--not once, but twice. My family and I were in the truck when I noticed the wheel wobbling, which immediately raised alarm and confirmed something was seriously wrong. The wheels had been left loose, creating a severe safety hazard that could have resulted in a catastrophic accident. Even after this issue was brought to their attention, the same mistake was repeated. This is a basic, non-negotiable safety requirement, and failing to perform it correctly puts customers' lives at risk. I have zero trust in this shop and would never return. I am posting this review to warn others--please take your business elsewhere and choose a shop that takes vehicle safety seriously.