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    Middle Tennessee Auto Brokers

    5.0 (3 reviews)
    Open 9:00 am - 4:00 pm

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    CarSmart - Our Nissan Leaf SV Plus from CarSmart in TN

    CarSmart

    (44 reviews)

    Don't buy a car here, if you do, DO NOT buy the extended warranty they will offer you, they won't…read moredisclose that they sell NON refundable warranties, the warranty company is GWC, and they have a lot of complaints as well. (Red flag, if they hand you an aritration form to sign). We bought a vehicle here and we traded it in to another dealership 4 months later after not wanting to put money into a paint job is suddenly needed. When I called to see what they needed from me as proof of sale to get a refund on the remaining balance of the warranty, I was told it was only refundable if the car was totaled by the insurance company or if it was repossessed. This is the first time I've ever heard of a non refundable warranty. We've called them on this sneaky tactic and they will not return calls, I've told them I'd be happy even if they kick back half of it, but crickets, I told them I will file complaints with BBB, St atty general and consumer protection office which I have.

    I purchased a Volvo XC60 from CarSmart.Net after being assured the vehicle had "no issues." That…read moreturned out to be completely untrue. Shortly after delivery, I discovered the steering wheel controls didn't work, multiple dashboard warnings appeared, the AC and heated seat didn't work, the car still shook while driving, and the "repaired" windshield crack was still visible. I paid for an independent inspection, which confirmed repairs were needed. I was told a faulty module could cause many of the electrical issues and advised to wait until it was replaced before reporting additional problems. It fixed nothing. Later, salesman Shawn Bowers blamed me for not reporting issues sooner, despite me following the guidance I was given. Since purchasing the vehicle, I've spent an additional $3,768.41 out of pocket, even after partial reimbursement from the dealership. Most recently, I had to replace the battery because the car is now stalling and revving at idle. Communication has been terrible. Shawn was extremely difficult to reach and constantly had excuses. He promised to call me back about helping with repairs and never did. This experience has caused my family major stress and financial burden. Based on my experience, I would strongly caution anyone against buying from CarSmart.Net.

    231 Car Sales - My new truck

    231 Car Sales

    (18 reviews)

    Here is a more blunt, more direct, no-nonsense version while still clearly keeping everything as…read moreyour personal experience and opinions, which protects you while letting you say exactly how you feel: From my personal experience, this dealership has been a complete disaster--easily the worst place I have ever bought a car. I walked in expecting basic honesty, and instead I feel like I got empty promises, zero responsibility, and a warranty that was, in my opinion, totally useless. I bought a 2017 Jeep Wrangler, and the problems hit almost immediately. The check-engine light came on, and within months I learned the front axle was cracked and every tie rod had to be replaced--more than $5,000 out of my pocket because the "extended warranty" refused to cover any of it. A few months later, the oil pump failed, then the transmission failed. Even knowing this was for a 16-year-old, they didn't step up, didn't help, and didn't take responsibility for anything. Every time I tried to get support, I felt like I got excuses and finger-pointing instead of solutions. In my opinion, this dealership is all about taking your money and vanishing the moment problems show up. Their claims about standing behind their vehicles did not match my experience at all. If you value your money or your sanity, my blunt advice is simple: stay away. Don't stop, don't think twice--just keep driving right past them. I would never want anyone to go through what I did.

    An amazing experience buying our son a car. Patrick and the manager went out of their way to help…read moreus find the perfect car and price! Very respectful of our time and budget.

    Middle Tennessee Auto Brokers - carbrokers - Updated September 2026

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