Came in last minute with a flat, they got me in and out super fast, Friendly staff, clean shop,…read morelooking forward to their assistance when I grab a new bike.

Visiting from North Carolina, our friend in a wheelchair ended up having tire issues where the…read moretires wouldn't stay inflated. It was only our second morning here. We were stressed worrying we wouldn't be able to find a solution. NYC Velo was extremely helpful! They figured out the issue and had us fixed within the hour!! Would highly recommend and cannot thank them enough!

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

I brought my bike in for new break pads and grip tape. Qian got me set up in no time and the price…read morewas very reasonable. I'm so happy to have found a bike shop that doesn't gouge you at every turn. I highly recommend this spot for all of your bike repair needs.

The proprietor here is skilled, down-to-earth and knowledgeable as well as having extremely fair…read moreprices. He's also really open about sharing the kind of things you only learn by living in the city with a bike, such as where to ride in the street after a snowstorm to avoid all of the puncture threats that get pushed into the bike lane and then hidden under snow. Unfortunately, the shop is in the middle of my commute, so I've pretty much only gone when I'm in trouble and he's helped swiftly, doing better work than any shop I've been to in the city that's still open. Now, I need to stop only going for emergencies and work out how I can make it to Off the Bridge for my routine maintenance and more regular upkeep.

Avid cyclist -- 200mi/wk. For a couple of months I had a creak and rattle I could not diagnose…read more BB/crank/cog/rear disc/? Drove me crazy -L'Etape, 2 century rides and lots of training miles with the problem getting worse. Jorge identified the problem -- wrong grease in my derailleur hangar. Not an easy diagnosis; but a very easy fix. Thanks!

My daughter brought her first e-bike from here, they treated her very well. She was interested in…read morethe step high wing, they showed her all the bells and whistles about that model then suggested a step thru for her, she's short. They wanted her to have the best comfortable experience with her new bike. She now rides almost everywhere! The transit Authority is losing money. Thank you to Gino for being so attentive as her salesman Wing representative.

This shop is a scam…read more Me: Is this bike for sale? Owner: Yes, it's fairly new.. I got it from a mechanic a few years ago Me: Wait, you got this bike a "few years ago" and you haven't sold it yet? Owner: Um.... I mean, I just haven't wanted to sell it until now.. it's legit, it's not stolen.. trust me.. I mean, I just, it was in storage.. I wouldn't be surprised if most of the bikes are stolen..

BUSY RIDICULING CUSTOMERS…read more I came into the shop wanting to test ride a used bike. I left feeling bullied. I was hoping to ride a used bike for 15-20 minutes before purchasing and they laughed at me as if this was some bizarre concept. They then spent 20 minutes telling me how stupid I was and that no bike shop would ever allow that. They accused me of just wanting to run an errand. When I told them that a bike shop down the street would let me test ride bikes they spent several minutes finding the phone number of that place and calling that shop. Total waste of time and so rude. If they had a no ride policy they could have just said that instead of ridiculing me. I felt like I was being bullied. I left and went to test out a bike at another shop with no problem. If you want any kind of customer service don't go here. I also looked this shop up afterwards and it turns out they have a record of selling stolen bikes. One of the guys bullying me was the owner highlighted in this article: https://cityroom.blogs.nytimes.com/2010/03/02/a-troubled-shop-reopens-with-stipulations/ This doesn't surprise me at all. Definitely not a place to trust with my money or my bike.

UPDATE... walked by there April 18, 2025 and was sad to see a "for rent" sign…read more I learned why on Reddit. Apparently Pat (Wei Lin Huang) is ill. www.gofundme.com/f/v3dp3f-support-pats-battle-against-stage-4-cancer https://www.facebook.com/NewBoboBicycle I love the shop! Dutiful and excellent Pat working in that small room with that funny giant dog. I hope she 's healed and back soon. Hey, Pat, I need some bicycle work!

What an amazing store with amazing owners! I was biking through the city the other week and…read morerealized my handlebars were coming loose, causing my wheel to rotate off center. It was quite dangerous so I dismounted and looked for a bike shop nearby on Yelp. Silly me forgot to bring an allen wrench with me... rookie mistake! When I rank the bell, I was pretty surprised when the owner let me borrow an allen wrench and simply asked me to leave it by the door when I was finished. No charge, no fuss, nothing! Thank you so much New Bo Bo Bicycle for helping out a fellow biker in need. I will be singing your high praises for all the fellow bikers I know over in Manhattan and beyond.

Busted a brake cable on the left. I got an unnecessary wait time, 4 days!!! for a brake cable! -…read moresome I'm riding around with no brakes because the right side wasn't working at all. I go for the Appointment. $21... ok. then I ask if I change the right side, will my brakes be perfect, and the repair says "yes", so now it's $42, except the right side STILL didn't work and he said, 'oh, you need a new balancer or some BS'. I can't recommend this store at all. the repair guy was so full of his own "expertise", and he let me riding around dangerously with NO brakes, when they're always doing nothing when I look in. He could have found 15 minutes for my safety, in 4 days, but he didn't and I didn't need a new brake cable on the right, he suckered me into it for no reason. Didn't fix anything.

Very friendly and knowledgeable team- Thank you Brittney & Edgar for all of your help!read more