Always great customer service. Lounge seating is comfy with snacks and drinks for your convenience.read more

My wife and I each own BMWs. Customer service at BMW North has been nothing short of atrocious. It…read moreis impossible to get a return call after leaving multiple voicemails about service warranty issues. Employees give the impression that they are disgruntled when having to assist with anything that is not a routine "check the box" request. We will not be back.

Overall, I didn't have a very good experience. In the end, the dealership ended up servicing my key…read morerequest (versus using an unreliable 3rd part vendor). They comped the full price. I just feel that after the first time this happened, they should have realized they were using an unreliable vendor. Just seems like they could have done better.

Had my 2015 Jeep Cherokee with 175,000 miles towed to Jake Sweeney for a blown brake line on the…read morefront, very obvious and simple repair (I ended up doing it myself). When they sent me the Repair Estimate it was over $8400!! They want to change all 4 brakes, the back were fine and I think they only took off the front tire with the blow hose because it was nearly impossible to get off while the other 3 were easy to get off. They wanted to replace Differential Seals, Valve Covers, and Timing Cover Gasket because they were "Wet". They were wet with brake fluid. Total for those repairs ~$2,600 Wanted to Mount and ballance tires, alignment, oil change, differentila fluid change, spark plugs, for ~$1,600. They stated that the Control arms had torn bushings, which they did not! With 175,000 miles there are signs of wear, but nothing is torn and they are functioning well. That was $2,030!! Needless to say, I will never go back to this dealership for ANY reason!

So, I can't vouch for their work, but I can at least vouch for their pricing. I am new to Chevy…read moredealerships and I have been calling around for different prices on car services. Jake Sweeney is by far waaaay more expensive than every other Chevy dealership in Cincinnnati at least when it comes to their service department.

Absolute joke- ordered an original GM blow motor for a 97' c1500- understood it was more (2x as…read moremuch) as what is available on amazon..what was sent DOES NOT MATCH- it was the same motor I ordered from amazon 2 weeks earlier - called the 1-800 number and the young man asked me all my information and then started asking for my DOB- when I asked him why he needed that info he became nothing short of jerk- one a recorded line lol terrible absolutely terrible experience

These folks get customer service. The professionalism and workmanship is second to none…read more It is very easy to make appointments and track the status of your vehicle via their website/mobile app. While pricey, you expert mechanics that will treat your Toyota as if it is their own while in their shop. There are luxurious leather seats with Keurig coffee varieties as you wait, but I highly recommend using their free shutle service. The driver, Leo, is a real card that tells fantastic stories as he carefully threads through traffic, keeping you entertained until getting you to your destination safely and quickly.

I went there today for an oil change. I had called earlier in the week to schedule it at 9:00…read more When I got there, it took a while for someone to help me in the service department. Then when Abby checked me in she told me that it would be a 90 minute wait. I was a little surprised and told her that I had a 9:00 appoitment. She said that she knew but it would still be 90 minutes since they don't have an express lane like other dealers. I told her again that I was not looking for an express lane, that I had made an appoitment. She continued to insist it would be 90 minutes. I decided to wait because I had a coupon for almost 1/2 off of an oil change. At 9:45 they send me a video of my car on the lift. It still had the old filter on it so I am willing to bet my car with a 9:00 appointment sat there until 9:45 until they started working on it. My car was done at 9:10 which seemed like a reasonable amount of time for a car to get an oil change and inspection done. This again reaffirmed in my mind that my car sat 45 minutes before being worked on. Don't be fooled into thinking that having an appointment means that they are going to work on your car at that time. Don't be fooled into thinking that 4 or 5 service advisors standing at their desks doing nothing means one of them is going to call you over to work with you. I don't think I will be taking my car back there.

Josh was excellent in explaining all the new features on my new Buick. He also made it a pleasant…read moreexperience

My son came to Kerry Gmc Buick to look at a truck they had the truck was in maintenance area due to…read moresomeone breaking into it and busted the window out we looked at the truck liked it and moved forward on purchasing we worked the deal with trade in and final price of truck done credit ap was approved by this time it was 430 3rd of July they said let's wait till Monday to finish all paper work since they had to put the window in they call my son this morning and sold the truck out from under him this is terrible customer service and will be telling everyone through every platform how bad they done my son and they didn't care one bit

This review is for the car sales department. Had done a bunch of research and determined that a…read moreToyota Hilander hybrid was the right car for my family. Found through cargurus.com that Jake Sweeney had a car i was interested in. I live in WV, and the dealership was in OH, so our entire business was conducted via phone and email. The car price was in context of other Hilanders i had seen per year/mileage. From the get-go the sales person, Jason Vaughn was communicative, and preemptively sent me a video walk through, showing the inside and outside of the car. He was very responsive and we were able to get a deal done via the phone. There weren't a bunch of random fees, the only additional thing was a protective coating they added to the car (~$300) and a doc processing fee (~$400), which, honestly i was fine with as i was expecting more in the way of random fees, having had that experience with other dealers. They also gave me a discount that essentially waived those fees. Jason pointed me in the direction of a reputable car transport company, which worked with our schedule to deliver our new car in about a week at a competitive price (around $700). The thing for me that makes this a 5 star rather than a 4 star review, was that post the sale, Jason continued to be communicative and help us. I had a title issue (needed it to be an OR title for me and my wife, but we received an AND) which Jason researched and let me know that it came down to state regs and OH didnt have OR titles. I also had questions about the protective coating they added and he went out and sent me pics of the bottle so i could see what washes / waxes / coatings were compatible. Overall my bar for used car dealers is pretty low, but Jason and Jake Sweeny made the process of finding and buying my car easy and smooth, and surprisingly, still were communicative post sale. Would recommend this place and Jason Vaughn specifically as a good person to work with.

Great experience buying a new car! We had been looking…read moreonline for a week or two - so we had an idea what we wanted. We came in and asked to see a particular car on their lot. Test drove it and then bought the car. In about 2.5 hours from the time we got there I was driving off the lot with my brand new Mazda. Our salesman, Joe, was awesome! No hard sells on fluff. Friendly and helpful. So far I'm really enjoying my new Mazda!

Rodney and Rob are both amazing service managers who work there.. they are highly competent and…read moretake care of their customers. I got the following preventative maintenance done on my 2013 328i xdrive which has 40k miles on it. Brakes installation, brake fluid flush and full, coolant flush and fill, front, rear differential and transfer case fluid drain and fill..

I found my dream car and it's located 2,400 hundred miles from where I live. The car is 18 years…read moreold. This could be a very risky purchase - there is no warranty for a 18 year old car! After doing my research on EAG I felt confident that the car is being sold from a very reputable car company. So I decided to contact EAG for additional information on the car. I sent an email and hoped to negotiate on the pricing. The car was about 10% higher than what I wanted to pay (compared to other similar listings on the internet). EAG was firm on their price and fully explained why. They are not just flipping cars. All of their cars are get a comprehensive inspection and get a full overhaul to bring the car back to new as possible. My car received about $8-$10k ***retail value*** worth of services and parts (Valve adjustment, oil pan gasket, belts, etc). All paperwork was done through email and FedEx. I was warned that the "rejuvenation" process can take several weeks before I can take delivery of the car. During this process, I received regular updates with pictures. When the car was ready. I booked my plane ticket (San Francisco to Cincinnati). The owner of the company pick me and my friend from the airport. We were treated to breakfast and a tour of EAG. We got an up close and personal tour of museum quality super rare cars (M1, Z1, M3 Lightweight, etc) After the tour, I finally pick up the keys to my dream car! The car was better than I imagined. The doors shut tight. No rattles. Everything felt solid. Everything functioned as it should (wipers, heated seats, AC, sunroof). I cannot believe that this was an 18 year old car. I chose not to ship the car back to California because I wanted to drive cross country to fully experience and bond with my *new* car. About 20 mins into our journey home, the tire monitoring warning and DSC lights came on. I immediately called EAG, and they told me to come back to the shop so they can look at the issue. They found a faulty sensor on one of the wheels and replaced it at no cost. We drove the car for over 2,400 miles, 36 hours behind the wheel, across 11 states, 4 time zones. The car was absolutely perfect and performed as designed. Once again, I cannot believe that this is an 18 year old car. EAG did a fantastic job and I am extremely happy with my purchase. Bottom line: You get what you pay for!

Good cars, a lot of variety, good stuff, very friendly and nice affordable prices!!!!!!!!read more

If I could give 0 stars I would. The workers here- Josh and David - are dishonest and have no…read moreintegrity. We paid $150 to inspect a car here and drove 3 1/2 hrs the next day to pick up the car. Josh knew we were driving down and texted me at 1:30pm during our trip asking when we would arrive. I replied that we would be there at 3:30p. Then, he called me at 2:59p to tell me that the car was sold while he was on his lunch break- someone named David sold it. We paid $150 to have the car inspected and negotiated a price only a day before we drove down to pick up the car. We operated in good faith. But this terrible business didn't reciprocate . Both Josh and David are not honest and this place doesn't have good business practices.