My 2000, yes 2000, Maxima has passed its emission test after failing. In addition, suspension is…read moremuch improved after some tweaks vs all new. Excellent customer service. More than down to earth friendly; but a clear, extensive explanation of the whats and whys after completing a thorough inspection of the car. The work needed time because of the careful approach in order to not replace the entire suspension. That was a worth-it trade off. Take a bow, M&R! And, kudos to my husband in vetting several shops and then selecting M&R. We are delighted our work horse 2000 is back on the road

My experience with M & R Auto was extremely disappointing, particularly regarding communication,…read morepricing, authorization, and the amount of time it took to have my vehicle returned. I initially brought my car in for what I understood to be a fairly basic issue. Despite this, I ended up waiting approximately 10 days to get my vehicle back. I understand that automotive repairs can sometimes take longer than anticipated due to parts, scheduling, or unexpected complications, but the length of the delay did not seem reasonable given the nature of the work. More importantly, communication throughout the process did little to make the situation better. My biggest concern was the way the repairs and pricing were handled. The cost changed significantly from what I had originally anticipated, and work was performed on my vehicle before I had given my approval or consent to the additional charges. I was not contacted beforehand and given a clear explanation of the proposed work, the associated costs, and an opportunity to approve or decline it. Instead, I was essentially informed after the fact that the work had already been completed and that I was responsible for paying for it. The final pricing was also extremely high, especially considering that I had not authorized the changes before the work was performed. As a customer, I expect a repair shop to communicate clearly about any additional work or significant changes in price and obtain authorization before proceeding. Finding out afterward that the work had already been completed left me feeling as though I had no meaningful choice in the matter. Unfortunately, my interaction over the phone made the experience even more frustrating. The person I spoke with came across as unnecessarily rude, dismissive, and confrontational when I attempted to discuss my concerns. Rather than acknowledging the lack of authorization or trying to explain the situation professionally, the response was essentially that the work was already done and therefore I had to pay for it. The tone of the conversation made an already frustrating situation considerably worse. I am willing to pay a fair price for properly authorized work, and I understand that unexpected repairs can arise once a mechanic begins inspecting a vehicle. However, customers should be informed of those findings and given the opportunity to approve additional work before being charged for it. Between the approximately 10-day turnaround time, the unexpected and excessive pricing, work being completed without my prior approval, and the unprofessional communication afterward, I was very dissatisfied with my experience at M & R Auto. Clear communication, transparent pricing, and obtaining customer authorization before performing additional work are basic expectations when trusting a business with your vehicle. Unfortunately, I did not feel those expectations were met here.

They did my job really quickly with transparent pricing and I didn't feel pressured at all like at…read moreother auto places! Will be coming back for my tires soon!

Atlanta family stranded on a road trip south of Chicago. Try getting an alternator fixed in a…read moreMercedes even getting an appointment within two weeks ... Ahh But these guys did it... New alternator and belt in only two days got us back on our feet. I will always be grateful for These guy And what they did for my family and saved our vacation :-)

I normally do not write bad reviews but here, I feel a duty to warn you if you are thinking of…read morehaving them do any job that involves removing or installing tires on your vehicle. On November 22, this shop put my winter tires on my vehicle. This past Friday (December 12), I got a flat. When I went to change the tire, it took all of my body weight standing on the lug wrench and rocking up and down while holding the side of the car to loosen the first four wheel bolts, and I am not a small or weak guy by any stretch. Unfortunately, the head of the last lug nut was stripped and thus impossible to get off, as the lug wrench would not grip it sufficiently to apply the 1,000 ft/lbs of torque or whatever was needed to loosen it. I thus had to have the car towed to a shop to remove the wheel bolt and put the spare tire on. In decades of driving and getting multiple flat tires over the years, I've never not been able to change one. Last Friday marked the first time. My theory is that in the interest of speed, as well as post-COVID staffing shortages, many shops, including this one, have inexperienced and untrained employees using an air wrench to tighten the wheel bolts. Wheel bolts, however, are supposed to be torqued to a specific specification - usually 80-120 lbs/ft, depending on your car. Air wrenches, when not properly used, can apply massively more torque than this. Overtightening wheel bolts may not sound like a big deal. Tight is good, yes? Well, doing this causes multiple problems. For one thing, unless you are an athlete with a lot of strength, you won't be able to change your tire if you get a flat and you will be stranded. Hopefully you are not in a remote area, it's not very late at night, or it's not freezing cold when that happens - and when else would it happen? LOL! Excessive torque from an air wrench can strip the slightly rounded heads of wheel lug nuts and bolts. See attached pictures of my stripped wheel bolt. If that occurs, then the wheel bolt isn't coming off and you will need a tow to a shop, and hopefully you are near one when you get your flat tire! Overtightening can cause stress fractures in your rim, warp your brake rotors, and crack or damage your wheel studs if you have a lug nut/stud setup. If you have wheel locks, an overtightened wheel lock bolt can break your wheel key, and you will spend hundreds of dollars getting the lock off. Thank God that did not happen to me on Friday, as my wheel lock bolt was one of the ones I was able to wrestle off, but it easily could have. My recommendation is to avoid this place and torque your own wheel bolts. If you are not in a position to do that, then find a reputable shop with good reviews and ask them if they use a torque wrench or an air wrench when they install wheels. If they use an air wrench, or you get a vague and uncertain answer, go to a different shop that will torque your wheels down to their proper factory specifications. Your life may actually depend on it!

Last 6 years I've been going to my neighborhood Goodyear/Interstate for all my automotive…read moreneeds/repairs/maintenance. The staff is always friendly, extremely knowledgeable and helpful. Highly recommended service center.

These guys are so genuine and awesome. They were so transparent about their pricing and were…read moreexceptionally personable from beginning to end. (It was such breath of fresh air coming from a dealership that tried to smooth talk me into taking advantage of me.) Overall, the service is fantastic at Belmont, and my car has been running like new since they fixed it! So happy with my experience! I will be coming back here for all of my car issues in the future!

I'm so glad I found this shop through Yelp. Auto House West took the time to clearly explain what's…read moregoing on with my Jeep and the corrosion issue, which I know can be a costly repair. I really appreciate how they walked me through the details, stressed the importance of fixing it correctly, and even helped me with the cost. Because of this experience and the estimate I received, I plan to return. I'll definitely be recommending this location!

I recently brought my 2017 Porsche Cayenne to Autohaus on Lincoln Avenue after first taking it to…read morethe Porsche dealership. The difference in both pricing and customer service was remarkable. The dealership charged me $550 for an oil change, while Autohaus would have performed the same service for approximately $250. I also had my front and rear brakes replaced, along with an alignment, and saved well over $2,000 compared to the dealership's estimate. Gary and his team of highly skilled technicians did an outstanding job. Their expertise, honesty, attention to detail, and fair pricing are exactly what you hope to find when servicing a high-end foreign vehicle. The work was completed professionally, on time, and with excellent communication throughout the process. It is refreshing to find an independent shop that delivers dealership-quality service at a fraction of the cost. I trust Autohaus completely with my Porsche and would highly recommend them to anyone looking for exceptional service on European luxury vehicles. Five stars are not enough. Thank you, Gary and the entire Autohaus team, for a truly outstanding experience!

I've been coming here for years now for major work to minor service. Mike and Gary are great to…read morework with, know their stuff, and are always fairly priced. I highly recommend them for all your car care needs.

If your looking for a quality repair shop choose Falcon! Gilbert and his team are the absolute…read morebest, I'm writing this review because when i'm researching anything I always check reviews and i have to share my wonderful experience especially for something like this. I was in another car accident new years day and my entire back and side of my car was totaled about $6K worth of damage so i didnt hesistate to reach out to them again. My car was fixed in less than 30 days looking brand new. Gilbert is always prompt with responses to my questions/concerns and my car looks brand new. I appreciate him and the shop so much. thank you! Desiree Fortineaux

Falcon Auto Body was very courteous and professional when I took my vehicle in for repair on my…read morerear bumper and trunk. I was provided with an estimate and kept informed on the status of my vehicle througout the entire repair process. They completed the repairs on my car two days early and the finished product was better than new. Will definitely go back in the future if need be.

I was visiting Chicago from Milwaukee when a severe thunderstorm left me driving through a flooded…read morestreet. The water pulled the plastic undercarriage shield loose on my Honda Fit, and it was scraping the pavement. With the holiday weekend about to start, I expected I'd have a hard time finding anyone willing to take a last-minute repair. Instead, when I called at 4 PM on Friday, they told me to come right over. Even though it was the end of the day before the Fourth of July weekend, they squeezed me in and fixed my car in 20 minutes. The person who helped me was kind, efficient, and reassuring during a stressful . What would have taken me hours to figure out was handled quickly and professionally. I'm incredibly grateful they took the time to help a traveler on such short notice. If I lived in Chicago, this would absolutely be the shop I'd use regularly.

My son needed his front bumper reattached, Jose had him come at 10 my son was done before noon, i…read moredescribed what needed to be done he gave me an estimate over the phone and the price was the exact price given over the phone. There was no up charge to look at it. My son said he looked at it and got to working. Thanks Jose I'm pretty sure we will be doing business with you .

Was in a pinch and needed a tire replaced same day. Cruz and Kevin made the process super easy and…read morethey finished replacing my tire in no time.

This spot is the hookup. A lotta front end work (control…read morearms and stuff). Also did brakes all around. Not the cheapest in town but totally worth it and here's why: 1. They did what they said they were gonna do (every time) 2. They charged what they said they were gonna charge 3. Assisted with payment options 4. Washed the princess when they were done Much appreciated fellas.