I just had a new Hot water heater installed by Mike Scott Plumbing I am so happy with everything friendly,positive,professional, and much less then the big box store Highly recommend them 11-5-24 Frank H read more

Never had a problem with their service!! They've been out several times and each time the work was completed on time and the technician was courteous and explained every detail of the work!!! read more

Had Mike Scott "plumbing" install new drain field 17 months ago. Backed up 2 days ago and they pumped it, at full charge because the warranty was only 1 year. Backed up again. I called, and was told they would speak with a supervisor and call me back. They called back an told me I need to call a plumber(?). Not sure why this says San Fran. Should be Ocala, FL. read more

It was an emergency as my septic system caved in . I called them and they came out within 2 hours to inspect and and pump out will do follow up and get me a quote on repairs. The follow up was very poor and the phone call back to them was very negative. Would not recommend to anyone read more

I had a need for my water heater to be replaced due to a leak. I called Mike Scott Plumbing and was given an appointment that was only a couple of days away . When I talked with the rep I was quoted the price of $910.00 out the door for a new tank, parts, and labor that was associated with my job. The Tech Javier texted me on the day of my appointment in the time I was quoted he would be here to let me know he was on the way. He showed and went right to work on my system . The job was completed extremely well in the time I figured it would take and he departed actually before the " end time" I was given for his arrival time. I found every step in the process was completed as described and the billing reflected exactly what I was quoted! Both my wife and I are extremely happy and pleased to have done business with this company! read more

We had a new hot water heater installed by Mike Scott Plumbing. Angel and Edwardo arrived on time and went far above and beyond what we expected. The price was very reasonable. We couldn't be happier with Mike Scott Plumbing. read more

Called these guys because they advertise they handle everything that water runs through it. We had a toilet that was bubling and we called to have them pump our septic tank as well as check the drains. The came and pumped the tank and told us that was probably the problem but the plumber would come out in the afternoon to check the clean outs on the drain system. Two kids came out the could not have been older than 20 -22. They left without checking the drains because they thought the problem was resolved. The next day our house was flooded with septic water! They came back out with a seasoned plumber and he found the blockage in 10 minutes. Problem is we have a six figure insurance claim and Mike Scott has been uncooperative. They denied we called to get assistance with a blockage. We were told they record all calls however they refused to play the cLl back for us. They also would not provide a legible receipt for the work performed as it was a carbon copy and I could not submit to the insurance company for our claim. The owner got very nasty and wS very uncooperative. Total ahole! read more

Did I mentioned that Mike Scott Plumbing will not clean up after themselves or even come back to fix things left undone.

had Mike Scott plumbing clean bathroom drain and trap in March. clogged up again in just 12 weeks ? tech didn't do a very good job. I called them to return and do the job right. (for no charge). they said they do not guaruntee their work and will charge me again??? never use a company that doesn't back their product. read more

Im giving this service one star not because the tech didn't do the job but because of the nasty attitude the supervisor had when I spoke to him! I had a question related to the service and called their office three times requesting to speak to a supervisor. Never got a call back until I sent an email and in the email stated I was going to post my concerns on social media. This company installed the toilet in my two year home and since I moved in the original seal has been replaced two times because the toilet leaks when you flush it. I wanted to find out if this is a normal ocurrance for these seals to fail and if there was a way to permanetly correct it. The person or supervisor who called me back (K____) started the conversation with a nasty argumentative tone, barely letting me speak or explain myself. He ranted on and on about all the emergencies they had to deal with and he's the only supervisor! He even stated it was our fault the toilet leaked because I had a bidet installed on my toilet. I have used this system for many years and never had this happen. The leak was only happening when the toilet was flushed! I found his aggresive attitude and nasty remarks unacceptable and will never use this company again! read more

Thought I had a water heater problem. They sent someone out, and he was NOT pleasant. He never gave me his name, he grunted at me... he told me it was a water leak in a pipe and the water heater was fine and then just handed me a bill - a LARGE one for 15 minutes of work. I asked what I needed to do and he said to call someone for leak detection. I asked if he had recommendations and he said no. Look it up on the internet. He and (what I can only assume was his girlfriend - as she only got out of the van to tell him to hurry up) got in the van and left. I wouldn't recommend them. I'm not a prude, but don't send me a plumber who is that impersonal and has a bazillion tattoos everywhere. Very unprofessional demeanor. I know plumbing isn't glamourous, but perhaps a shirt without a bunch of holes in it, and maybe some identification would be nice. I was able to find a leak detection company on my own. Guess who DID NOT call Mike Scott Plumbing to fix the problem. Called Don's Plumbing... and they were awesome!!!!!! read more

Called around on Saturday morning and everyone gave me super high pricing since it was a Holiday weekend and they weren't going to come out till Wed or Thursday of the following week to pump my septic. The MSP team set everything up everything for the following day. Brady came over first thing Sunday morning and knocked it out in no time. read more

If i could find negative 1,000 i would schduled the week before Mike never showed up Sent someone afraid of ants! i got rid of all ants they knockedout hot water pilot been waiting seventeen hours and talked to 5 after hours people nobody cares.i gave the guys a 35 dollar tip nobody cares to make it right. A veryu yyy dissatisfied customer read more

Ran into a slight water pipe emergency this morning . . . basically the main water pipe for my house sprung a huge leak. I was able to turn the water off but needed assistance a.s.a.p. I called Mike Scott, sent a couple of pictures from my phone and was given a 4 hour window. Dan showed up about 60 minutes later . . . we discussed the problem, he had a solution, went to work and fixed it in about 20 minutes. I've utilized their services in my kitchen, both bathrooms and my irrigation system. Very professional, show up when they promise and appreciate the way they analyze the job and make changes needed to get the job done right the first time! read more

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Left a hole in my yard, and didn't finish the job. Said someone came to my door, but my husband and I were both home all day.

Used them twice recently. Always on time and courteous they were. Prices are reasonable and work was done quickly and of good quality. I have put them on my call list for honey do projects involving plumbing skills. They were recommended to me by several trusted friends and I earnestly pay it forward. read more

This is an update to a previous review. I reached out a spoke to a supervisor after discovering the contractor never pulled a permit before they replaced my mother's water heater. The sole purpose of hiring a professional, licensed, Plumbing Contractor was for the permit. Most insurance companies require you have a water heater that meets certain age requirements like a roof. Anyway, the supervisor said it they charge $300 to pull a permit (it costs a contractor $50) which I told him where he can stick it. What pisses me off the most is they never even brought it up during the quote or installation process. I find this out after the fact. This company has some really shady business practices and they should be avoided at all costs, especially the elderly community. They will rip you off and smile while they cash your check. read more

Calvin from Mike Scott Plumbing on 10/27/2021 repaired 2 commodes & cleaned 2 bathroom drains in one hour!! I was impressed with his explanation of the problem, his speed & his courtesy. I would definitely use Mike Scott for my future plumbing needs. read more

I called them to come out and clear the drain from the septic to the house. They came out and told me that the septic was full and that cleaning the drain out will do nothing. They called some other division about pumping it out then charged me $131 to come and look and told me pumping fees are separate from them coming out to the house and did not do the job I wanted and expected them to do. In summery they did not do what I asked for, which was snake the line from my septic TAP into the House, and instead charged me for doing nothing but uncovering the top of the septic tank to which I have another service provider I use !! I DO NOT RECOMEND THIS SERVICE AS THEY DID NOT COMPLETE THE JOB I ASKED THEM TO DO ON THE PHONE AND INSTEAD DID WHAT THEY WANTED WHICH WAS CHARGE ME A FEE FOR SOMETHING ELSE !!! read more

I had a scheduled appointment for 9 AM. At 10.30 ( with still no word from them) I left the house with my wife. At 11:04, I received a phone call from their tech saying he was 40 minutes away. When I told him the appointment was at 9, he replied "well, I'll be there in 40 minutes". I told him not to bother. If he had called around 9 to let me know he was running late, they would of kept my business. but his lack of courtesy, can not be ignored. This is the first and last time I will use Mike Scott Plumbing. read more

Arrived timely when I had an emergency They did excellent work at a fair price Would definitely recommend read more

Was supposed to come out and pump my septic tank. Never showed up as they said. I called and they said they had no record of me calling or my appointment. Bad business practice. Ill spend the extra money and get another company who will show up when they said they would. read more

Professional and friendly. Would def recommend to anyone. Don't hesitate to do business with them if you're in need of plumbing work

When our kitchen faucet sprung a leak, we called Mike Scott. We had used them a couple of years ago and had a similar issue when my wife asked the technician to wash his hands before he started working in the kitchen and he refused. Because the repairs were in the kitchen (where food is prepared) we asked about the protocol the technicians used with their tools. Did they use tools on toilet repairs and also used them in the kitchen. I asked if someone could call me back with an answer to my question as this was important for us. The service manager, or someone in authority, called my wife and said that they do not use separate tools for any jobs and if this was what we wanted, they were cancelling the appointment and did not want our business. At this point I would recommend anyone but Mike Scott Plumbing. read more

My dad purchased a drain field from Mike Scott Plumbing. It was installed on 9-29-2015. About two and a half years later, my father contacted the company ( Mike Scott Plumbing) to let them know something didn't seem right and to ask if they would come out and look at his septic/drain field. Mike Scott Plumbing told him he was past his warranty and there was nothing they could do. On Jan 6th 2020 the whole house flooded to which an insurance claim had to be submitted. After the claim the homeowners insurance cancelled his policy. We had the septic tank pumped and thought it was ok. (Because the drain field is still new.. just less than 5years old) Since that flooding, the septic has to be pumped every 2-2 1/2 months to keep it from backing up into the house. The company we have pumping out the septic informed us that our drain field "failed". That it was no good. There is mud all through the pipes/tubes. On Aug. 24 2020, I contacted Mike Scott Plumbing to see if they could have one of their people come out and take a look at it. They sent Pat a manager out to the house the same day. Pat stated that indeed the drain field that they installed on 9-29-2015 had failed. Pat said he needed to speak to his boss (owner) and would get back to me on what they could do to help make this right. Pat did not call me back. I called him twice after he came to the house. When I called the office on Monday August 31st, Pat informed me that we are past the warranty and there is nothing they are willing to do for us. I asked Pat ( the manager) how long a typical drain field would last, to which he stated, "15 years". Our Drain field will be in the ground 5 years the end of next month. We have had trouble starting about 2 1/2 years in. I have been told (now) that Mike Scott uses a system that does not require rock under it and this is the cause of the failure. Mike Scott continues using this system because they knowingly offer a warranty that will expire before the system will fail. I would not recommend this company. read more

Call Mike Scott Plumbing about a problem with hot water out of my cold water spout, Jeff was sent out and fixed the problem in a hour. We had another plumbing service out and they stated there was no problem and charged me $150 for nothing...........Good service and Jeff was great and explained the problem and how he fix-it. Nice work, thanks! read more