Thank you so much for making my Edge look like new again. The paint looks great. I will recommend you to all my friends when they need work done. read more

My company has used Mike's a few times in the past with acceptable results but this last time they delayed the job from 1-1/2 weeks to 3-1/2 weeks and offered no compensation to me. These have all been insurance jobs so I know they are very profitable. Frank could not assist me and the manager Jason wouldn't call me back. After multiple phone calls I made contact with Jason he said he couldn't assist me and wouldn't refer me to his area manager. They also didn't fix a small door ding as Frank said they were going to include while they painted that side. Not to offer any assistance in my rental, deductible or additional services has caused me to take any future business else ware. read more

Great company! I recently got in a car accident and was hit from behind and sandwiches into another car. I received my check from Mikes Auto Body Shop pretty quickly once I turned in my title and Janel helped me out. She was great! Very helpful and responsive to each message I left her. Wonderful service!! -Alyssa S. read more

I had a wonderful experience here today. I brought my car in thru Geico insurance. The damage was not that bad and three people at Mikes came to help me and they were awesome! They were nice, funny, helpful, gave great advice. They fixed my car from walking in to driving out in 15 minutes. I also wanted to say that the staff inside answer phones and doing paperwork were also great! I would absolutely go back and recommend it! They did not even charge me a penny, and for that I will be back again and again as a paying customer. read more

I would highly recommend Mike's Auto Body: Outstanding Service Great Communication Friendly Staff Pleasant Environment A++ read more

James and other staff were the best. Always cheerful even though I was crabby about my car getting hit. Fixed it fast, cleaned the car, even did a little extra fluffing buffing. Damage is gone. No evidence. James updated me frequently and took care of all the paperwork without me having to do anything. Did "xpress Geico" for a rental with Mikes and it was SEAMLESS. Love these guys. read more

Our MB was hit by a wild turkey on I680 , took it to them for repair . Did a great job . Rory rocks and my wife and I rate him A+ . Kept us informed of development every single day . read more

Nowadays most businesses just want your money and treat you like a piggy bank, but this does not apply for Mike's Auto Body in Concord. This business ranks at the top of my list when it comes to quality and customer service. Kevin treated me with respect, and made me feel that he sincerely appreciated my business. I also received daily updates on my car's status. When it comes to the repairs they made to my vehicle, I couldn't be any happier. Aside from working on the quoted damage, they also worked on the small scratches and dings on my driver-side front door. I have to mention that this branch has a satellite Enterprise office, so you wouldn't have to be concerned on car rentals. Thank you Mike's Auto Body and to Kevin. read more

Mike's Auto Body did a fantastic job from the Work on my Car to Communication (with texts, emails and updates) every day on the progress they were making. I wouldn't think twice about going anywhere else to get repairs! read more

I have used them twice in the last year and they have been great both times. This most recent time my truck was stolen and had to be sent to various places for the work to be completed, witch they handled greatly. The truck turned out great, better than I had expected. Gene guy that was handling my truck always keep me in the loop and alway called me back in a timely fashion. Would recommend them highly. read more

I highly recommend Mike's! My Nissan Sentry was involved in an accident, and Mike's completely took care of me! They did a beautiful job on the repairs to my vehicle, as well as take care of the rental car. Their staff was very professional and friendly, and pleasant to work with. Not only did they repair my vehicle, but they cleaned it and detailed it so it looked great and smelled wonderful. I practically have what looks like a brand new car read more

I needed to get some work done on my van, it was verry minamal but I trusted them because I had work done before from them. So I went to pick up my vehicle thinking I would be out of pocket 100 bucks minamal. But he said this time was complimentary. Wow great service thanks Mike read more

Honestly there are sometimes that 5 stars aren't enough to convey the absolute perfection in customer service, communication, quality and timeliness. THIS is one of those times. The ENTIRE team at Mikes has YOUR back. They are kind, concise, honest, up front and deliver with superior quality. I simply cannot even put into words how relieving and what a pleasure it was to deal with Mikes humans. They are very well trained and will make you happy you chose them. I will NEVER go anywhere else for my auto repair needs. I don't even live that close to Mikes and I still knew it was the right choice to go there. They are a platinum service oriented company all the way! THANK YOU!!! #1 all the way!! HUGE shout out to Matt M. for his awesomeness and for being totally 100% on top of everything!! read more

My 2006 Mini Cooper S was rear-ended and my insurance company directed me to Mike's Auto Body on Via De Mercados. What a wonderful experience! The shop is huge and impeccably maintained. Every staff interaction I had was great: (1) The receptionist (I believe her name is Sarah) is very pleasant, efficient and professional. (2) Frank (my estimator and repair coordinator) was very professional, explaining the estimate and repair process, and also kept me updated throughout the repair period of the status of my insurance claim and repairs. (3) I requested transportation to/from my home to/from the shop and the two gentleman (one started with an "R" and Guillermo) couldn't have been nicer or more polite and were excellent drivers. (4) I brought my car in on a Tuesday morning and it was ready by Thursday afternoon. I picked it up on Friday morning. Frank met with me and explained everything that had been done and their guarantee policy. They even washed my car! The repair was excellent and my car looked brand new again! I would not hesitate to recommend Mike's Auto Body to my family and friends. Mike's turned a painful experience into a happy ending! read more

I've used Mike's Auto Body numerous times (usually due to my own poor driving judgement). Their prices are reasonable, AAA approved. The customer service is consistently outstanding.My most recent service advisor was Andrew Algood. Via text he kept in daily touch regarding the progress on my vehicle repair. The original expected date of completion was a Monday, I said it'd be vastly more convenient for me if it might be done the preceding Friday. Andrew said he'd try and in fact it was ready even earlier -- Thursday afternoon, super-helpful. This was not an insurance job, I was paying out of pocket, the price was painful, and Andrew suggested a do-it-yourself way I could shave $400 off the final bill. I am very grateful to him for this. read more

Mike's did efficient, clean and professional job repairing some light damage on my rear bumper. My car is less than a year old and they restored it to brand new shape, and matched the black paint impeccably. Very happy with the regular updates, pleasant help and quality work. Recommend ! read more

I am quite impressed with their 'Attention to Detail' throughout the entire repair of our BMW. I was kept in the loop via text messages as my car was being repaired. They fought hard on my behalf with our insurance company to ensure that genuine BMW parts were used. No corners were cut.... what a great company! read more

We recently had a car accident, and there is no other body shop that I would go to!!! I took my car in on a Saturday and was helped immediately. The staff was very friendly, professional, and quick. After all, who wants to be at a body shop, especially on the weekend?!?! They even called the rental car shuttle for us, so we didn't have to wait for it after finishing the paperwork. We received an estimate by email, and work was started right away. We were kept informed of the progress on our vehicle, and anytime we had questions our calls were answered/returned quickly. They also worked directly with AAA, so there was no headache about payment, etc. They even took care of the car rental return for us. I will continue to go to Mike's Auto Body in the event that I need their services, and I will always recommend them to friends and family looking for a top notch body shop! read more

I took my Nissan Murano to the shop, it was vandalized overnight on the left side of the car. After I picked the car up, I can hear a small noise like something was loose while driving the car. I had to take it back, mechanic say a screw was loose. I do not know about you, but when i take my car for repair i hate to take it back because they forgot something. read more

Just popped in to get a quick estimate to reattach a panel that clips came off on one of my Audi's door. The estimator went into the shop and got a few tools and fixed it on the spot and didn't charge me anything. I have been to this location multiple times and they have been great. Hopefully I won't have to use their service but if I do they are my go to shop. I highly recommend! read more

I was sent to this auto shop by my insurance AAA. due to insurance claim issues and mikes dispute they had my car for over a month. Almost seemed like a pissing match between the insurance and mikes as to who was accurate. Leaving me in a rental car until the limit was reached and then leaving me without a car alltogether. I asked to be updated weekly yet only updates I received were when I called. Moreover, the work that was completed is half ass. Shotty bonding job, chips in areas that went there before, poorly painted fender and if they claimed to wash it, that's a lie. I understand my car wasn't there for a wash but don't say you completed one if in fact u had not. Technicians left garbage also in my vehicle. I have never been so disappointed in service. Would not recommend this place, seems they bite off more than they can chew. read more

Great customer service here! Ryan did an awesome job getting our truck done AND having it done 2 days earlier than the expected date!

Awesome service! I had my car window smashed out and my stereo stolen, and I had my car back - completely cleaned inside and out - in 3.5 days. The assessor and service techs were super nice and very professional. Not that I'd ever want to go through this situation again, but they definitely helped the process to be as painless as possible. read more

I really liked the job mikes auto body has done my car looks better than ever id definitely recommend this place

Definitely would come back, the estimator Andrew was quick, thorough, and very polite. He explained my options and reasons why. I would absolutely recommend this place to anyone in need of service or advice. trustworthy company forsure. read more

Derek is the man! I had my G35 in due to an accident. Had it towed to Mike's Auto body and repair. They did a beautiful job on bringing it back to its original state. It took some time to get the vehicle back because of the OEM parts that are being ordered. However my philosophy is if you want your car done right sometimes it takes some time. However throughout the process Derek was always updating me on all the recent progress and that is much appreciated. I was so impressed with the quality of work that they did, that I brought in my SUV to have them fix some exterior molding I needed done. Thank you Derek and thanks Mikes auto body. John E. read more

I had the unfortunate luck of having my brand new truck keyed from the front to the rear and brought it to Mike's for the repair. I have used Mike's on a previous occasion with no issue and was impressed with the entire process on this previous time. This time started just as good, if not better. They fixed the damage flawlessly and to my surprise they also found another related problem which needed to be fixed and they were gonna need to keep the truck longer to fix. No problem there, but when they discovered the part needed had a 3 week ETA they returned my truck with the promise to contact me for the repair to be completely fixed when the part came. Well, I never got that call so I had to call them. Dave stated the part was still not in and he would call me by end of day with new update. I did not receive that call and had to call him back the next day only to learn no new info. This went on for weeks and weeks then months and months with same results. The only reason I got was the company they are using has never used this vendor before and it just seemed they are slow. Here we are 5 months after the fact and this has never been rectified. I took it upon myself, and my cost!!!, to order the part and guess what...I got it within two weeks. Mikes does great, beautiful work but they have zero follow through and appear to get tripped up if there is any hiccups with parts. Use at your own risk!!!!, if you value the lost art of customer service. read more

They used faulty part for my airbag sensor. Had to pay $2000 at my dealership to fix their shoddy work. Could've caused a serious accident.

First I will say I've never dealt with such a hassle free place in MY LIFE! From the administrative staff to the estimator that works here... My day was CRAP like everyone else's when their car gets damaged. I dealt with Alexandria (administrative staff) she called and let me know they received my vehicle, kept me informed as to the estimate, and when I needed something out of my car made that happen quickly and painless. CAN EVERY CUSTOMER SERVICE REP BE THIS WAY? Then there is my estimator Derek. I met him he shook my hand and explained things in a way I could comprehend (I know nothing about cars) He then made sure to follow up with me regarding the repair and estimate. He has been in contact with insurance and getting my rental extended. I've had to do nothing but answer my phone here and there. Amazing experience and I will never do business anywhere else in the future. read more

My car had paint damage due to tree sap. The sap had eaten through the clear coat and paint. Working with my insurance company and this shop was easy. Andrew A. made sure that the job was done correctly. He was professional and courteous. I am happy that my car looks like new. I highly recommend Mike's Autobody. read more

Just picked my car up after exactly one week in the shop. Great customer service and very professional. Andrew walked me out to my car and made sure to show all the work they did, and it's better than new! Thank you guys for making my experience easy and stress free. I will definitely be going back but hopefully I don't have too lol read more

Mike's Auto Body just took care of my Kia Sorrento and I have to say I'm more than happy with how the car turned out. Furthermore from start to finish the customer service was top notch. I really hope our car doesn't get broke into again, but if I need any more work done I know where I'm going. read more

Nino helped with our car that was hit on the side and gave really good service. I was really satisfied with the worked done to the car and would recommended anyone who needs their car repaired to come here. read more

Janie was amazing for multiple reasons. This place is very professional and really took care of me. I would recommend them for any accident Janie truly went above and beyond the call of duty for my car She is the best! read more

It's been a long time I walked out of an auto body shop feeling good. The customer service here is nothing short of exceptional! First and foremost, ask for Nino! His honesty and integrity was a breath of fresh air. He also kept me well informed of the progress and on top of that pushed to get the repair work done 5 days ahead of schedule! Shout out to Nino, Andrew and the entire crew for making this pregnant mama one happy customer!!!! read more

i love them they were very professional and great communicators they always kept in touch always updated me .. Rory was very great and Alexander i wana say that was his name all excellent . read more

This place is great! The quality of work was excellent. The people were friendly. The receptionists are helpful (and pretty). They delivered my car as scheduled, and they even went the extra step and detailed the car before delivery. I will never go any place else. Thanks Mike's! I've taken my cars to Jim's Auto body in WC and Concord. The quality was very good, but my car was returned to me dirtier than I left it at both locations. I thought that the customer service in Concord was a little arrogant, like they were doing me a favor talking to me. I was not happy with the results I got at the Concord location. read more

First experience with Mikes Auto Body and they were outstanding. Nino called me constantly to update me on any changes along the way. Andrew was great at reviewing my car at checkout. Honestly don't go anywhere else!! read more

Excellent service and timely communication by Nino - The whole company is super professional and extremely knowledgeable and kind. I highly recommend Mike's esp Nino if you need any honest advice and good service! read more

I recently had my car repaired at Mike's Auto Body and they were great. Andrew helped me from beginning to end and kept me updated on the progress. They were very professional, courteous, and did a great job in repairing my car which looks like new again. read more