Web states 7.00am opening, shop 7.30, and then for the smallest puncture they want you to change…read moreall 4 tires, or nothing. It wasn't like this in the past, not good.

Can't tell you how appreciative I am of the kind customer service! I prepurchased tires to take…read moreadvantage of a buy-3-get-1-free deal. I bought the wrong size (likely my fault!) and they handled it quickly and with ease and kindness. Still completed the job same day, and they were so honest and the new tires were actually less expensive. Also, the complimentary Lyft service was an amazing and easy to use surprise. Would absolutely recommend Sullivan!

I came in on a Friday at 5pm after taking my car to another shop that was going to charge me…read moremultiple thousands to get work done. They people at Pleasant car care were so nice and helpful, they immediately fit me in and got my car looked at and assessed. They found several of the same things as the other shop but they were not charging their extreme prices. They created videos showing what work needed to be done and why, they had loaner cars available for me and even offered to drive me home while they worked on it. I noticed after I got the car the next day that there was a small vibration and they immediately came and got the car from my house, checked it out, and realigned the wheels at no additional cost. I will definitely be going back for all of my future car needs and highly recommend them.

I wanted to reiterate the 1-star experiences others have had with this place. I am a mechanical…read moreengineer with years of experience of maintaining my cars to over 200,000 miles. When I went there, they took pictures and video of my control arms and brakes and rotors and used scare tactics to tell me that I cannot drive this car as it is a safety issue. I met the owner, i have no idea why I needed to meet him. I had spoken with one of the floor mechanics who showed me a leak from my thermostat. They told me $1300 for brakes, $1700 for control arms, and $1000 for the thermostat... $4000! I drove home (even though they warned me not to), ordered the control arms, rotors, brakes, and thermostat and replaced them all myself. Here are the results: The car has 60,000 miles. The control arms look used like a car with 60k miles should, but they were not anywhere near an imminent failure. Same for the brakes and rotors. The only issue that was important for me was to replace was the thermostat housing... yes, the one that I had taken the initiative to ask the floor mechanic, and the front desk didn't even tell me about! Now, I knew what they were talking about. But I can clearly see how someone who didn't know much about cars would be terrified into hiring them for repairs that really weren't needed. The videos, etc, are all part of the credibility and selling process. Speaking of which, I can tell you that these guys use what's called a "one-call close" sales tactic. Just like at a dealership, these guys know that if a customer walks out the door, 90% of the time, they are not coming back. And, the salespeople are paid on almost 100% commission. That means that if they don't close a sale, they don't eat. They are not interested in a relationship. Here is their job description for the position so that you can see their motivations: Full job description - Automotive Service Advisor Top Tier Service Advisors | Up to $155,000/year ! (Base Salary + Bonus) Are you a certified closer with an exceptional talent for sealing deals? Do you thrive on turning opportunities into results? If you're not among the top 1% in sales, this isn't the role for you. But if you are a driven, determined, and unstoppable closer, keep reading--because this is the life-changing opportunity you've been waiting for. Why Work for Pleasant Car Care ? At Adams Automotive, Now Auto Care, Pleasant Car Care, and JB Auto Care, we don't just offer jobs--we offer a movement transforming the automotive industry. As part of the Houston-Boston Partnership, we're scaling from $50 million to $100 million in the next 24 months. This is your chance to be part of something extraordinary while building generational wealth. Why Work for a Platform Company? Platform companies like ours represent the future of the automotive service industry. Here's why: Career Growth: Endless opportunities for advancement through AutoShop Answers training, mentorship, and leadership development. Learn from the Best: Work alongside industry leaders like Todd Hayes, Joe Adams, Bill Brusard, and Charlie Zlatkos, all recognized as top performers by Ratchet+Wrench. Be Part of Something Bigger: Join a company scaling from $50 million to $100 million and beyond while redefining the industry.

Adiel replaced water pump, timing belt, wheel bearing & noticed several oil seals needing…read morereplacement while doing that. I have found orher shops don't notice those things only doing what they are told to do. Highly recommend, extremely good pricing too. I have given up on Firestone & VIP, oh my god they are bad. Even the employees have recommended letting my mechanic (Adiel) do the work instead! Adiel is keeping my 1999 Lexus GS300 w now 350,000 miles on it in top shape!

Really trustworthy. Owner/Manager is super honest and transparent. You won't get oversold on things…read moreyou don't really need here. I hope they remain a successful business.

Nicest workers, very quick service, and they are very transparent with all the services they…read moreprovide.

I went in for an oil change and my experience was exceptional. I want to thank Damon and Yariel for…read moretheir incredible service and ability to answer all of my questions. These guys are the best! Thank you!!

I've been coming here for many years and these guys are so wonderful…read more They treat you with respect, they level with you about what you absolutely need, and they help you weigh what it's worth to fix vs wait and see, etc. Besides which they are funny. I never mind waiting for my vehicle though I usually don't have to. They let you know how long it will take and they always come through on time.... Can't say enough good.

I had my one of tires sipping air, and I had patch things up making the payment. Nevertheless, it…read morestill experiences same problem. So, when I took the car back after, and they found that do the proper job making me to go there again with the same headache. Definity not a group of tire experts.

I thought I needed a new muffler for the insane noise coming from my much-loved and aging Volvo,…read moreemailed several places around for info/estimate and received a reply from Lisa in 5 minutes. 5 MINUTES! I live a mile away, drove right over and was assisted by Brendan. Since it was lunchtime, I was told I would receive a call as soon as everyone was back and was offered a ride home (very sweet, but it was just a quick walk). Darren called me an hour later with the news that my muffler was good.... but I needed a new catalytic converter. Yikes. He ordered the parts right away (2:30 on Thursday afternoon) and my car was ready 24 hours later. They have photos and videos of what your car needs, Darren and I talked about how this is a great, honest tool for everyone involved (EVERY business should have this!). I am grateful they could get my car in right away, and I'm confident I found a new place for all types of repairs. Thanks again to Lisa, Brendan, Darren and everyone in the shop from me and my Volvo!!

Huge thanks to Darren and his crew for the wonderful service provided today! My car is back up and…read morerunning thanks to them. He was quick to help me diagnose the issue and had me back up and running not long after. Definitely recommend!

Had to wait 10 minutes and still no one came to speak with me. Of the 3 bays they have, 1 was being…read moreused and there was someone in front of me. The person who was working kept scouting at me so I left. I won't be back.

Customer beware (tl;dr- faulty oil filter installation wrecked engine)!…read more I've had oil changes done at Jiffy Lube for many years, nearly always without issue. I had one done in August and then experienced major issues with my car recently. I had driven approximately 1,000 miles since the oil change and upon having my car towed to my usual mechanic, I was informed that there is no oil filter attached to the bottom of my car nor was there any oil in the engine, causing the engine to seize. My car is old and would now require a $4,000 engine replacement, likely due to Jiffy Lube's faulty installation. Upon calling the location, they went to my mechanic and inspected the car, finding that they are not liable as there would have been oil all over the undercarriage of the car if there was an issue with the installation of the oil filter. As a result, I am going to have to scrap a perfectly good car due to their error. As I said previously, I've had many oil changes done with no issue, but it's incredibly upsetting that they would not take accountability for a loyal customer. It goes without saying that they've lost me for future oil changes and I hope it gives you pause as well.

I recommend Tony's Auto Shop to everyone! I have been going there for years because he's, fast,…read morefair priced and very trustworthy. As I woman, I have been taken advantage of by dealerships and other mechanics.... But not Tony. For example, if I need an oil change - he gives me an oil change and doesn't try to upsell anything. He's helped us with new tires, inspection stickers, a new alternator, weird noises, etc and is just so nice and running his business in a very trustworthy way. I can't recommend him enough!

We were on a road trip to MA when the check engine light suddenly came on in our car. The abs break…read moresymbol also lite up! Ohhhhh, the panic and paranoia that ensued after! On a Saturday morning, we went looking for a few mechanics which were recommended to us. To our surprise, they were all closed on Saturday, and we were told to come back on Monday. We couldn't wait until Monday, so what did we do? We did a Yelp search, of course! Yelp to the rescue!!! The #1 business to appear after our Yelp search was Tony's Auto Service....they have a 4.8 Star Rating! Come on now, an auto service establishment with such a high rating?!?! The New Yorker in us were very skeptical! But we were in a bind, and time was ticking away, so off to Tony's Auto Service we went....it was only 5 minutes away! Yay! So we get to Tony's, and we're told that they're very busy and they can't look at our car right away, as there were two customers ahead of us. They said to leave the car and to call back in 2 hrs. We very cautiously left the car, and went to walk around town and have breakfast. In exactly 2 hrs, Tony called us and said our car was ready! He said come back and we'll discuss what the problem with the car is. We braced ourselves for what it would cost to repair the car. We also braced ourselves for the possible song and dance about what the problem was. Well....imagine our surprise when Tony told us that the problem is NOT an emergency, and didn't need to be taken care of right away. He told us exactly what was wrong, how much the parts would cost, and how much it would cost to get fixed. He gave us the ok to drive back to NY, and advised us to see our own mechanic whenever we got home. What?!?! As out-of-towners, we're not going to get ripped off?!?! Not only did we NOT get ripped off, Tony said there is NO CHARGE for the diagnosics! Now THAT is definitely 5 Star worthy!! We appreciate Tony's honestly and kindness so much. What a nice surprise. There really are honest mechanics still around! Thanks so much! Needless to say, we highly recommend Tony's Auto Service and recommended it to our local relatives. Business cards were taken and handed out!