UPDATED* 9/24/26
Spoke with manager Mike and he agreed that…read moreI was not supposed to be charged for a clog clearance with my membership, but it was going to take some extra work to get that refunded so he counter offered 6 months paid membership ($120 value), I paid $150 for that service, so shorted $30, but I will take it. Deflection, lack of accountability for anything, bad look for holding the manager position.
Contacted by Supervisor Yesenia who reached out twice, yesterday and again today, we were able to speak about everything in length and detail. Yesenia who had been with the company for some years (+10) was able to represent the brand excellently. She completely understood the situation, gave logical reasoning on the misrepresentation of the brand, and accountability and ownership was taken. End result, she made it right, refunding the entire amount of $699 and 1 year membership paid ($240 value). This will give Service Champions another opportunity for redemption and show they still have good technicians and they are a company that stands on their brand moto.
Changed star rating from 1 to 4 because a single person, Yesenia, can make a difference in brand representation, appreciate her time and effort in looking into this issue, making it right and exemplifying that every customer is important, Thank you Yesenia.
Initially 1 star rating due issue below -
VISIT DATE: 9/22/26
Problem: Water was leaking from my air handling box primary line in my attic which caused some ceiling damage.
Action: Being a member of Service Champions I called them out to clear the clogs in the line which is part of the service I pay for monthly.
Senior Tech Jason Gomez / Tech Donavon Saario both came out.
Job they conducted:
1) Clear the line which was the p-trap under the sink. ($150 they charged, though was included)
2) During their inspection they noticed my air handling box primary and secondary lines were installed backwards, needed a swap. ($150)
3) Install a safe-T switch (water overflow switch) in line with my secondary line ($399)
Issues: Overcharged / Lack of integrity & loss of my trust
1) Overcharged - The safe-T switch is a $40 switch that took about 15 minutes to install, the PVC pipe to swap over the lines another 15-20 minutes but about 2ft of total pipe *picture (Attic work) and cleaning the p-trap under the sink *picture, wouldn't that be part of clearing any lines?
Materials, I say would cost total of $100 being VERY conservative. So they charged me $600 for about 1 hour of work plus parts. REDICULOUS!
2) Lack of integrity and loss my trust - After they cleaned my condenser (part of the service) we went to go over the work they will conduct. The senior tech joined the other tech and was trying to advise me, then being the experts that I had a refrigerant leak.
They wanted to do this inspection that cost $699 same as the cost of what they told me it would cost for the above work, "they didn't want to nickel and dime me" and if I don't fix the leak, the coils can freeze over and a big block of ice can form and destroy my ceiling with water damage! They mentioned they didn't see any residue leaks from the condenser and it would most likely be in the attic at the coil.
COST: $4,000 (if current equip is warranty) / $7,000 (if not)
I told the tech after the senior tech left that I will just get the above work done, possibly call them out later. I had been a lead aircraft mechanic several years, so I did my quick research from the numbers they got and looking into the MFG manual for my system.
System: Lennox ML14XC1-060-230A04
Fieldpiece Measurements (see picture) showed all my readings were on point, 78degree weather at the time if you guys are less technical and want to plug this into google AI. Basically though refrigerant was perfect to the temp we had, TXV was feeding my indoor coil efficiently without flooding liquid refrigerant back to the compressor. Delta T was 71 and 50 which 21 degrees difference is exceptional!
They were trying to get me into a $7,000 dollar deal, note they get paid also on jobs (commision).