The management monitors security cameras to charge a fee of $250 per hour for hosting 'unauthorized gatherings' (according to Mila's policy, a meeting of 3 or more people is considered unauthorized). I had overall bad experience when communicating with the assistant property manager regarding subleasing & amenity usage. Mostly trying really hard to not give any sort of assistance regarding the subleasing process or gets the apartment unit number wrong. It's concerning that the building has experienced numerous water shutdowns, approximately 6 to 7 times over the past year. read more

MILA - Apartments Near Me - Chicago, Illinois

MILA is fantastic. I moved in almost a year ago and thus far MILA has been (and continues to be) a wonderful place to call home. The location is superb and the amenities are great. The units all have floor-to-ceiling windows offering lots of light, the stainless steel appliances are modern, and overall the building provides a genuine sense of home. All this is great, but what really makes the building special? The MILA Team. Everyone from the Property Manager, Assistant Property Manager, Leasing Team, Concierge, Maintenance Team, and the Mail Room Team are all absolutely fantastic. If anything needs fixing or is out of place, they're on it. I've needed some help from the Property Management Team recently and they've been responsive, engaging, empathetic, and true professionals to work with. I've lived in several high-rise buildings, but this one is by far superior. read more

MILA. What can I say about MILA. I moved to Chicago in Dec. 2019 - just in time for the global pandemic of 2020. With that being said, and given the circumstances, I believe the management and staff of MILA went above and beyond - listening more than talking and being transparent with how they were re-opening things like the workout facility, pool and common areas. There was no textbook on how to do this, but I give credit to the MILA team for doing the best they could. Thank you, MILA. read more

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Cool building. No issues really. Staff are nice including maintenance and office. Demarco on the front desk is especially great. The places are nice and modern. I'm in a big 1BR corner unit. Note - I did kind of screw up and not realize I got a handicapped apartment so my cabinets are very low. Moved in during COVID so I didn't get to see this place in person beforehand. I'd move here again. Doing a 16 month lease currently to save some money. It is an expensive place though. If you're not splitting it or making a good buck, I'd look else where for cheaper. Edit: I forgot to mention one huge issue I did have that was beyond frustrating. I am not sure if the person still works here but one of the leasing managers was quite possibly the worst I've ever dealt with. Not helpful. Made me do work that person was supposed to be doing. Didn't follow up with me or stay in touch. You'd think especially during COVID that someone would be a bit extra helpful but that person made it very difficult for me. Good: - Modern and new. - All windows is nice for sunlight. The views are pretty good but its Loop so you're staring at a lot of office buildings. I'm on the 23rd over Michigan. - Fridge is big. It's a good stove/oven. - Outdoor chill area with grills is cool. Has a giant TV they play movies on. - The chill area floors are fantastic. 6th is smaller but classy. 40th is huge and leads to the pool. It's a massive area to hang out and the view is stellar. - In building dry cleaning and Luxer for packages plus a back room for big stuff. - Sound proof is pretty good except by the door. Got a noise complaint on accident once because my speaker was pounding on their wall and had no idea. Oops! Few things that could be better: - Did a bad job prepping my apartment before my move. Walls were poorly painted or not touched up at all. It was also dirty. Especially the floor. Was in a mad rush to move so didn't make a big deal of it. - The closet door tracks are extremely cheap. - Common issue in apartments but it'd be nice to have another ethernet hookup. I'm running a 40ft cable to the other side of the room. - Similar to above, its all glass windows so not really feasible but you have to have specifically the tall vs flat plugs for electronics because the outlets are built into the floor. Don't have enough clearance for flat ones. - The dog area is ok. It's a long rectangle. Some obstacles they can play on but no one uses them. They need to do a better job cleaning it up sometimes. - They have to change your air conditioning filters every 45 days or so. During summer my AC stopped running until I had it done. Had no idea. - Its the old school string blinds. The strings are long and hard to manage. Wish it was more of a folding shade style mounted to the window of some sort. - The parking garage is nice but its a tight fit. I have a long sedan and it takes some skill to get parked safely in there. read more

Seems like they got a lot of the kinks out here! We got an in-town here, and so far I have no complaints- and I can complain, believe me. True, there are flat panel closet doors in the bedroom, and there are shower curtains instead of glass doors in the bathroom. Upgrades here would have been nice, but I'm just nitpicking. I looked high and low (well, not low- I wanted a view!!) for the right place, and MILA delivered. High ceilings, 2 zone heat/ac, stainless appliances, gas cooktops, kitchen cabinet space beyond belief! X1 cable included (2 boxes- dedicated gaming spot!) and floor to ceiling windows. The maintenance guys are great- I told you I can complain, but I didn't have to. There was a rough spot on the entry door, and they came to check it the morning after I posted my service request. Made an appointment to repaint at my convenience. Love that! There was a scratch on the bathroom mirror, and same quick thing- but they are immediately replacing the mirror! Did not expect that to be offered up right away. It's just a scratch, but I was ready to go all in. The front desk staff (24 hours, like the gym) is wonderful. Friendly, accommodating, and all the bases are covered. Stellar. Julia Trakhtenberg, the leasing consultant, was fabulous. She went above and beyond- back and forth, up and down (who can remember the 2nd apartment when you're looking at number 6???) with a smile. Very responsive to texts and calls, and knows the building inside and out- I loathe the "I'll check on that and get back to you" line. Even after we signed (sign here, see ya!), she was very helpful with measurements and details- she got the garage measurements to the INCH for us in minutes, and made herself available for every request or clarification. Of course, I needed to get in AGAIN, and there she was, with an open door and measuring tape. Just a doll, with rotating pairs of killer glasses. Amenities are great, parking open and easy, quiet building so far. Street noise can't be heard except for sirens, and that's the point of a siren. Fast elevator, yoga and fitness classes, rooftop pool, clean, and dog friendly. Did I mention my balcony?? Everything on the list. Check, check,and check. read more

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Moved in recently and have had a great experience so far. Leasing Consultant, Gary, was extremely helpful and super responsive throughout the process. He was very enjoyable to work with and the whole front desk staff is great is well. read more

Even though I have moved on and had to relocate. I truly loved my experience at MILA. The staff overall were great and really cared about fixing issues quickly. I will continue recommending MILA if any of my friends seek a downtown location. You really can't beat the location and the views I had in my apartment. read more

Have a very good friend who lives in this building, so I've been here many many times. Overall, the building lives up to its luxury branding, the apartment itself is well designed. The finishes are not great, but I'm not going to blame MILA for that, because it's really a problem for all new luxury rental buildings. Amenities in this building is nothing special. Rooftop is only useful in the summer. The biggest turn off to me is how ugly the hallways look - depressing color and lighting, super low ceiling, dirty walls, loud ventilation sound. If I have to go through this kind of hallway everyday after a long day of work, I wouldn't hesitate to start looking for a new place. Well, I wouldn't have chosen MILA in the first place because of the hallways. The elevator is key controlled and only goes to your floor, yet the elevator looks less than welcoming and is far from luxury. The washer is quieter than most, but takes double amount of time for one wash. read more

It's rare to find a rental building that time and time again puts their residents' interests first, and doesn't try to nickel and dime you. The front desk staff, led by Dimarco, learn resident names, respond quickly to requests, and know the pulse of the building. Maintenance often responds within hours, and resolves whatever issue it is quickly. The custodians keep common areas spotless, even though some residents can be careless. All of these folks will do whatever they can, and sometimes a bit more, with a smile and without leaving a bill or penalty at your doorstep. At other buildings I've lived in there are additional charges for new parking stickers, they try to pin regular maintenance on you, or they come after you with wild move-out expenses. Not the case at MILA. If you're looking for in-the-Loop living, go to MILA and be happy. read more

I am sharing what I consider to be a fair assessment and generous rating of the building after living in a one bedroom unit on the 12th floor from July to November 2016. After a few months in the building, I decided to pay a considerable one time fee (2x monthly rent) to exit the lease. It was the first time I had ever ended a lease early. PROs: - Doorstaff was top notch - deserving of 5 stars if rated alone - Location was great if working in the Loop or River North neighborhood - Restaurant options in River North and river-walk/parks were near - Rooftop pool area was well done - and amenity spaces were large - great views at the top - Summer movies were offered outside (summer 2016) - Public area wifi was quick - Gym had a lot of equipment - Pressbox laundry service dropoff in basement CONs: - Price to value ratio - New building and not everything was quite ready - at move in, some electrical breakers were off and outlets were not working in unit, water was not turned on for laundry machine, very large package of random fasteners from construction was found in kitchen cabinets, etc... - Interior construction was poor. At move-in, the floor (laminate) was bubbling up in several areas of the unit, there were some paint mishaps; Within a month of use, an interior door was falling off the hinges. (Maintenance was responsive after opening online requests.) - Television and music audio from the outdoor amenity floor was easily heard inside unit (on 12th floor) - this situation was probably different on higher floors or in units that faced away from the outdoor lawn - Hallway noise was a problem; somewhat dependent on neighborly behavior - Hallways were surprisingly bright and unappealing - which stood out in an otherwise attractive building - Promised bike repair station in basement room was not installed (as of November) - West and north views are limited from lower floors below ~18 (great views at the top, $$) - Given the proximity to Michigan Ave, the neighborhood had its share of characters, especially in the evening hours Overall: I was willing to pay for what I perceived to be a more luxurious building / apartment / amenities / location. In my case, those expectations were just not met. (Note: there were nice concessions offered on move-in, which helped the value somewhat initially.) I share my experience and photos so that others can ask questions accordingly to make sure the property is suitable for their expectations. There are so many really nice new buildings in the downtown area... and even more on the way. Look around. read more

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I want to start out by saying that the front desk concierge at MILA are outstanding. They truly know all of the residents and are very personable. No matter the situation, they are all very professional, kind, and helpful. The only reason I stayed at MILA was because of the front desk concierge. The dog run is also quite nice (when it is cleaned). It's spacious and fun for the pets. However, I'm not sure some of the residents understand the no leash policy. Per the lease agreement, you do not have to have your dog on a leash in the dog run area and you must clean up after your pet. Residents with aggressive and non-social dogs were often asking other people utilizing the dog run area (with pets who were friendly) to leash their pets. I encountered several pet owners who were not happy about having to deal with other dogs unleashed (even though leashing pets is not required). I feel as if some pet owners felt entitled to special treatment when their dog was the main issue. Also, there were many pet owners who did not feel the need to clean up after their pets on the dog run or in the waiting area. Many dogs contracted giardia from this very issue. Due to having to take my dog to the vet, I notified the manager of the pet policy concerns I had. Unfortunately, she was very dismissive and indicated that no one else had complained about these issues. The manager even conducted a staff meeting and shared my email, name, and information with everyone and scolded her own employees. As a manager, who allegedly has years of experience, I found this to be quite upsetting and unprofessional. Regrettably, this was not the end of my awful encounters with management. While on the dog run one night back in December, a fellow resident stormed outside and rudely suggested that I put my dog on a leash. After politely telling her that my dog is not aggressive she indicated that she was worried about her dog attacking mine. I suggested she take her dog elsewhere, as it is not a requirement to leash your dog on the dog run. The resident got very angry and spewed hateful language and then threatened to "kick the shit out of my dog if it comes near hers". She stood in the doorway, with the door propped open, and her dog in her hands for almost an hour antagonizing me and my dog as an intimidation attempt. I notified the manager of this incident right away, as did the front desk, and I did not receive a response. Another incident occurred in April, where the same individual came outside and threatened me and my dog, once again. When she walked outside and my dog approached, she screamed at my dog to "get the f*** away!" TWICE. My dog ran away and hid in the dog tunnel for the remainder of the experience. The resident proceeded to tell me that if my dog comes near her or her dog she was going to "beat my dog and then me afterwards". I chose not to respond to avoid making matters worse and she was also filming everything on her phone. Again, the manager did not respond until I visited her office. Kristin Appel is currently the manager, she indicated that it was not her problem and I should call the authorities. Following her suggestion, I filed a police report for harassment. Since Kristin did not feel the need to speak with the other resident or take any action, I contacted The John Buck Company and spoke with Rosemary Dwyer. Rosemary seemed very concerned at first, until she spoke with Kristin. Even though I was threatened twice and a police report was filed, they determined that the evidence was insufficient as the surveillance video did not have sound. I later found out that the resident was a "public figure" which makes sense as to why they did not want to proceed with taking action against her. I don't appreciate being threatened or harassed by fellow residents, especially on a reoccurring basis. During my stay at MILA, I fully complied with the lease terms and never received any formal complaint about my dog's behavior. I am quite disappointed with the outcome, or lack thereof, as this was a safety concern. I believe the residents' behavior was in direct violation of the lease terms, creating a hostile environment. Violence and harassment should not be tolerated in a community which strives to ensure its residents are safe and content. Clearly, The John Buck Company does not pride itself on customer service or resident satisfaction. The building is beautiful, the amenities are great, and the front desk is phenomenal. The location is also great, if you don't mind dealing with tourists every day. The maintenance staff does NOT work 24/7, therefore beware. If you choose to reside at MILA don't expect any issues that might arise to be resolved. The management does not take responsibility for anything and will not respond to your concerns. I suggest you look elsewhere to ensure you are comfortable throughout your lease. Or go across the street to 73 E Lake, which has considerably cheaper luxury apartments. read more

I have lived in luxury apartments for a while now and hands down this is the best luxury apartment building in Chicago. The staff is truly incredible, to be specific leasing managers- Kristin and Emily will take care of anything you may need. It's truly an honor to live with such great people around you and great vibes all around. read more

What a dump!!!! And there are other companies that sublet apartments and that is, according to me, punishable. The roof terrace is dirty and the bbq's are broken. read more

Update on my review! There are way too many air b and b's ran out of this building. It does not leave me feeling safe at all. It also takes away the luxury high rise feel and makes it feel more like living in a hotel. Also, our neighbors are VERY loud. We've followed the instructions and called the front desk to have them turn their music down multiple times and yet the problem continues. With summer coming around again there is also the noise of the street drummers as well. There are less expensive places with better noise management practices. ........................ We used our trusted realtor Jill with Luxury Living Chicago to find MILA. After touring the property twice with Roxy we decided that this would be our next "home" in Chicago. We moved to MILA on Thanksgiving of 2016, and have fallen in love with our building and the staff. Everyone is very friendly and knowledgeable. We had previously lived in another "luxury" high rise in Streeterville where we intended to stay long term, however due to VERY loud neighbor above us and the inability of the staff to get the noise under control we chose to move, we couldn't be happier with our choice of MILA. Not too long after we moved in we did have a noise incident where there was a traditional Indian engagement party going on on the 41st floor rental space(if you've never seen one before they are LOUD and full of excitement), they must have had a professional DJ because being on the 39th floor we could feel the base, hear the music and see our artwork and candle holders shaking from all the commotion. I really thought OH MAN NOT AGAIN! The whole reason we moved was to get away from excessive noise and partying. It was getting later in the night so I called the front desk(nothing really happened from that call). I then emailed the building management and wasn't really expecting a response for another day or so, man was I shocked with Rian emailed me back within minutes telling me she was on it! She was too, the noise level died down within a half hour. She sent me a follow up email the next day and informed me that they were training their staff how to respond to a noise complaint. They also instilled a policy for professional DJ equipment to prevent further issues. We were impressed that they addressed out issue right away and implemented a plan to prevent further issues. We also had a few maintenance issues when we first moved in. Our unit certainly was NOT move in ready. Nothing was turned on as far as fridge, water, washer and dryer hook up. There was also a broken pantry door knob that was suppose to have been fixed prior to our move in. We also found spare parts under our bathroom sink from a towel rack being fixed. However again when this was address it was fixed RIGHT AWAY(I don't mean within the typical hours or day), within minutes they had maintenance up there to turn everything on. Management was on it right away and more than apologized for it not being move in ready. We also had a few issues with our AC unit at the start of this summer, again it was fixed in a timely manner. New buildings tend to have a few kinks and we're pretty laid back so we didn't mind a ton but I do suspect that someone a little more "needy" or particular may have minded immensely. So moving on to life now that all the kinks have been worked out, we LOVE all the events that Joan(the concierge) puts on! She encourages residents to mingle, making sure to introduce everyone and suggesting activities we can all do together. She always has a solution if you are looking for something to do, need a cleaning service or have a general question. The front desk staff is AMAZING! They know the residents and they are very friendly and helpful. We haven't spent a ton of time by the pool yet, due to the mass amount of people out there on HOT days(to be expected!). However they now have a Saturday pool concierge service, so we will definitely be checking it out! We have made use of the "game room" on the 6th floor on more than one occasion, we love playing boccie ball on the 6th floor terrace. We are in love with our corner unit(the views are amazing) and the kitchen is a dream. . read more

I find it greatly acceptable that when you click 5 stars to construct a review on yelp it gives one the caption, "woohoo! As good as it gets!." I cannot say enough about the leasing and management team for Mila, however I will attempt to do so in the following paragraph: First, Julie and Roxie made it so easy to come, see, and conquer I was pretty much sold before I walked out the door. The nice thing about the team, besides their attention to detail, and not-pushy (yet efficient responses) is they are knowledgeable, professional, and kind. They made the searching and application process, WHICH IS AWFUL IN CHICAGO DUE TO THE ARRAGONCE BEHIND MOST LARGE MANAGEMENT COMPANIES, unbelievably simple. Now, having said that, Mila is a luxury building, so if you are set to apply, and I do recommend so, well... have the credentials to do so. Roxie/Julie.. you guys are great. Second, The management team, residential coordinator, and maintenance: One word:' "wow." cliché.. sure, sue me. The coordination team was unbelievable. I was move-in ready in under an hour while sitting at lunch with a client on a Friday, (not a joke). Emily, you are awesome. I had a simple issue when I moved in, Kevin showed up before I could count to 10 and the issue was resolved in about 10 mins. Front desk helped get the movers who spoke very little English squared away and security kept an eagle eye. I don't, write reviews, I don't even like reviews.. but in this PARTICULIAR case, it really was a must. The building is getting filled, so they don't need you to apply, BUT if you want to live in a place where people care, and help you through the unnerving move-in process.. you can look no further. I am happy to call Mila home, and I know you will be too. read more

Great view from 41st Floor! We recently had a family get together to celebrate a birthday at the Lounge on 41. It was perfect! The set up is great for a gathering and the views of the city are tremendous! The staff and management were super friendly and helpful with all parts of the event. Can't wait for summer to use the pool! read more

MILA - View of Michigan Ave from 41 - Apartments Near Me - Chicago, Illinois

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Fantastic customer service and realtor team! The fantastic Julie has tended to our every need throughout the application and leasing process. Although I'm not living there yet, I can tell you from visiting and experiencing the amenities: they are first class. read more

I've lived here for the past year and have loved it! The amenities are great -- beautiful lounge spaces, nice outdoor areas, great gym, and really nice pool on the rooftop with great views of the city. The rooms are also really spacious and modern, with in-unit washer/dryers, great water pressure in showers, large closets, and more. Lastly, beyond the amenities and rooms, the service provided by the staff is top notch. From the first greeting when residents walk in the door, to the package room, to any service maintenance requests, to constant free community events, to questions about anything related to MILA, everyone has always made me feel like I'm right at home. Would definitely recommend this building to anyone looking for a superb apartment in a convenient location! read more

My girlfriend and I went to MILA yesterday and just dropped in for a visit. Julia was there and had an appointment in 30 minutes but still took the time to show me several units in the building as well as all of the amenity floors. After my visit she followed up and answered all the questions I had. The building is absolutely beautiful and the location and views are amazing. I applied online and the process was quick and easy. Can't beat the service I received (especially after spending most of the day looking and Julia was the only one to follow up) and it made my decision to pick MILA very easy. Can't wait to move in 5/1! read more

My experience with MILA has been amazing so far! The leasing agents Roxie and Julia have been so responsive and accommodating. They have provided so much useful information and have been really helpful. Emily in the management has been really great as well! This has definitely been the best experience I've ever had dealing with leasing agents and management in my life. I can't say enough nice things about how this place is run. They have made moving so easy. read more

I believe MILA has started posting fake reviews. I agree with other residents, the management sucks. Door staff is great. Well, you just see them when you come in and when you leave. So, it's not a perk. So many employees have left. They treat their employees like s**t. If you are facing Michigan Ave/Lake or Garland, you just chose yourself a hell to live in, Michigan - no matter how higher floor you on, those street performers will drive you nuts from 10am-7pm with loud noise that you will scream and management won't do anything, on Lake steet, still the same issue, on Garland, no view and same issue. If you choose Wacker, now you have both loud TV noise even late or wee hours and bucket drummers. So, essentially, you are screwed. In your apartment, to name a few - a) kitchen - your dishwasher will not dry dishes or even clean them (you will learn after you get trapped moving in) as if you complain, management will tell it's a green building and if you complain they have a solution which is wash with your hands, put them in dishwasher and leave dishwasher open to dry them (how convenient) , b) bathroom - in your toilet, you have to flush 2 or 3 times and post a note for your guests to do so (how embarrassing) and if you complain, management will tell it's a green building, if you want to take a good shower, the water pressure is so bad, and again if you complain, management will tell it's a green building, 3) living/bedroom - same goes with heat and air conditioning, if you complain, management will tell it's a green building. 4) Washer/Dryer - Yes, it is convenient to have washer and dryer in home and it is a must to have for me. But, your dryer will dry your clothes, but you should expect the "lint" in all of your clothes as "by design" the dryer does not keep lint in the mesh. It sure circulates all over in your clothes. So, be prepare to have lint remover handy as till you have this lease, you will have to that exercise everytime you wash. So, you decide, you want to live in green building with all this stress and incompentent management struggling everyday with all kinds of issues with no resolution or pay so much money to live in a decent place. I have many friends across the street and they do not have such issues and better management. A new apartment just opened up and goes in effect from June by Lake and Franklin. Think twice before you get trapped, I would not recommend this place to my worst enemy. Building is about 80 percent empty, and management is trying to lure people in and trap them and get the hard earned money and not provide adequate service in return. You might think that you are getting a good deal, but looking at all of us, the residents, you will not want to get into this to make your life hell. You will see that management will comment soon as they try to show themselves nice. read more