I almost never leave reviews but my most recent experience at Milano was terrible. I have been here one or two times and had good experiences, but I recently visited in the middle of the week when there were almost no other customers but several employees. Despite the fact that there was no rush, my nail tech stood right behind me the moment I went to go pick a color and was very impatient. Then I was lead to a station that had obviously not been cleaned. There was a smell like someone had been eating nearby. He manipulated my hands very harshly and I had to say several times that he was hurting me, twisting my fingers to apply polish way harder than any nail tech has done before. I got a gel "Catseye" manicure where the polish has tiny magnetic particles that are moved into place with a magnet. He had never applied this type of polish and instead of switching in another employee who knew how to (several employees were milling about as there was only one other person in the salon) another employee demonstrated how to apply the polish on one nail and then walked away! He had no idea what he was doing, so he ended up just handing me the magnet and having me do it instead of trying to learn! I'm not a nail tech, I was just imitating what I've seen other nail techs do before (if you've had this type of gel polish before, you know the magnet is moved in a specific way to produce an iridescent effect) so it obviously didn't turn out right. The tech didn't even apply the polish uniformly and it was half transparent and completely bumpy on my nail. Again, I'm not usually the type to complain, but all these little things added up to me feeling very disrespected. If you have a nail spot you already like stick to it, because I feel stupid knowing I paid people for such terrible service, especially since they made me basically do my own manicure and my nails look terrible. Ridiculous. read more

The place is beautiful. the manicurists are very nice & skilled. but the woman at the front desk is miserable. I almost left before my pedicure because she made me feel uncomfortable & unwelcome. she is unfriendly & not courteous at all. not a smile or a thank you. I will probably not return. read more

Horrible customer service. Was At the front desk for several minutes and two of the employees saw me and said absolutely nothing. No "hi" or "please have a seat and wait". I Left altogether after waiting and not being spoken to at all. And I had an appt BTW. Should not have a business if you don't know how to communicate. Would give zero 's if I could. read more

I've been getting my nails done here for 2 years. Very clean and aesthetic salon. My nail lady Alina is the best nail tech I've ever found. Never an issue lifting or even breaking and I go 3-4 week between gel fill appointments. read more

Milano Nail Lounge - Nail Salons Near Me - Morristown, New Jersey

The place is clean as it's fairly new. They were able to take appts and walk ins fairly quickly. We got mani/pedis. The service was okay and we didn't have any issues. read more

I have only had regular pedicures here, but I have had a decent experience. Girlfriends and I will go nextdoor to Cambridge and pick up a bottle of rose and bring it over to get our nails done and relax. They always are good at reservations - we've had some small waits but nothing unexpected. Most of the times, I've been they;ll have one person start on someone but the others just sit there and wait (sometimes not even soaking in water yet). Ideally, when you book a group reservation, it would be nice to get everyone started and finished roughly at the same time. Sometimes my color will stay and last for 2-3 weeks (wow!) and once in a while it chips very quickly. that may just be the product of my environment (a little too active on my feet, in water more often, etc) so I can't correlate it to poor application here. Overall, it is an easy process, a great location, and a pleasant experience. read more

I regret to write this review but my nails have been destroyed by technicians that used the nail filing machine too aggressively. The salon is clean, large and easy to make appointments. BUT they lack of expertise in the small army of technicians they have employed is something that I needed to warn folks about. If you go to this salon and have found someone that is good - STAY with them. The lady I had left the salon and everything went wrong. read more

Sometimes you can get a good fast manicure here, but not many extras or details. They are often rushed and some of the techs, although nice, don't have enough experience. The last time I asked to have an acrylic nail replaced, as it was starting to lift. I asked about soaking it off, but the tech grabbed nail pliers, cut off a corner and ripped it off. It hurt, and split my own nail vertically half way down. As I yelled in pain, she then put Crazy Glue on it to close the open split. I haven't been back since. read more

The gel full set came out good but I was shocked they charged me $10 extra for this design. I won't go back. It's ridiculous a small line of glitter. I want to go to a place near by but a place that appreciates repeat business. That's just crazy. read more

Milano Nail Lounge - $10 extra for design ‍ - Nail Salons Near Me - Morristown, New Jersey

VERY clean nail salon. I went on a Wednesday afternoon and it was very quiet. I'm pleased with my manicure and pedicure. Would return. read more

Milano Nail Lounge - Store front - Nail Salons Near Me - Morristown, New Jersey

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Went in for a gel manicure. I was rushed and the owner burped when walking by my station. The gel didn't dry between sets and they all fell apart. The next day I went in for a fix and was rushed again. They didn't say sorry once and didn't even put lotion on my hands. The lady stripped my nails, painted them and then told me to wash my hands and was sent on my way. They chipped after three days. I won't ever go back. read more

I called in advance asking the price and they explained it was $33. When I sat in the chair, the woman kept pointing to their $50 spa treatment. I kept repeating just the regular pedicure for $33 and they kept shaking their head no that it had to be the $50 one. I then proceeded to have one of the worst pedicures I have ever received following. The tech didn't even clip my nails properly, and on top of that sped through everything step, I still had lotion on my legs from not being rubbed in properly. I wouldn't touch this place with a 10 foot pole, they swindle, are rude, and don't even offer a good service. read more

Probably one of the worst, most rushed, pedicures I've ever had. Each aspect of treatment was bare minimum. Rushed in and out in 30 min. Lots of options around so I don't need to return. read more

Booking appointments weeks in advance won't guarantee you service I've been coming here since it opened and had no complaints at first. Unfortunately I've had a negative experience here my last 3 visits. That's why I waited to write this review, I really wanted to keep giving it a chance and hoped the first 2 bad experiences I had were just bad days. Unfortunately, they weren't. I often make appointments to go with one or two friends. I make my appointments WEEKS in advance. Keep in mind these are different times of day, different days of the week, and never during a peak "busy" period. Any time I've gone with more than one person, they'll seat us all at the same time, and then only send one nail tech over. The one nail tech will start on one person, and the other two have to wait up to 10 minutes to have their service started. It's not just a minute or two, it's long enough that my friend will be almost ready to have her polish applied while I haven't even been started on yet. If you're getting pedicures with someone as a social thing or as a gift, this can COMPLETELY ruin the experience because everyone's services end at completely different times. I tried to give the benefit of the doubt AGAIN at my most recent appointment with my friend, but once I saw two other clients receive service before me (people that came at least 10 mins after) it was my last straw. I had to walk up to the front desk and ask if they could still accommodate me for them to even send someone over to start my pedicure. Side note - there were 2 other customers in the same position at my recent appointment- they had been seated together and only one nail tech came over. The other customer ALSO had to go up and complain after 5+ minutes of waiting. The pricing here is decent and the quality of the service is equivalent to what you pay for, but due to their inability to schedule services properly I will not be coming back here. It's sad because I really wanted to like it. I'm adding a star back because they did give me 10% off my service at the end, but it was only because I spoke up to the front desk. The other two times I had the same issue and didn't complain no one cared to make things right for me or even apologize for the wait. Unfortunately it's not enough to keep me coming back since I can't trust I'll actually be accommodated the next time I make an appointment. If the business sees this - when people book a service together, it's because they want to receive it TOGETHER. Please ensure you can accommodate ALL of your clients. Especially the ones who scheduled in advance, ensure you have enough staff on hand. If you don't have enough staff on hand for reserved appointments, consider not taking walk ins until more availability opens up. read more

Way too expensive. I paid $103 plus tip for a gel manicure and their second option for a pedicure--totally overpriced. The salon is very clean and the girl who did my nails was nice hence the 2 stars. My $63 pedicure is already chipping and it wasn't even 48 hours since I had it done. I will not be returning. read more

Service was atrocious. My nails had lifted in 2 days!!!! Nail tech had no idea on doing a nail fill. She kept asking other ppl what to do. It seem as they had not gone to school or certified/licensed. I would never recommend this establishment. read more

Their chrome polish only lasted a day before it started chipping. I had to go back 3 days in a row. I don't think the technician K knew how to do chrome gel. read more

I am new to this Lounge but each time I go, am very pleased with the results. I LOVE CHRIS she listens and does what I ask. First time I went I asked her to paint shamrocks on my nails and the following time she did a great job for Easter. She is always ready for me when I come. Have asked my kids to get me gift cards for Mother's Day! read more

I have went there two times for gel manicures and both times a bunch of nails chipped and cracked within a week of getting them done. I have never experienced that at any other salon.. read more

This salon is wonderful. I've been coming here since August 2024. I get a gel fill for my set on my nails every month with Alina. She does really good elaborate nail designs and is efficient and nails last 3-4 weeks. Could probably go longer but I don't like when they get too grown out. Salon itself is super clean and equipment is brand new. I almost always get an appointment same day for my fill and I can walk-in for pedicures. So glad I found a good nail salon after struggling with last two places that the nails would always lift and was hard to schedule appointments. read more

I'm not sure why of all the nail places in this area, anyone would go here. It's not relaxing, very sterile and no one says hello. I gave it a try but should have known as soon as I walked in....I went ahead with a manicure and the manicurist cut me twice while cutting my cuticles. There is so many nicer places than this. Save your time and money. read more

walk in welcomed but every time I walk in they say they have no availability. no matter the time of day I'm beginning to believe they don't want to service people of color which I should expect being in Morris county. It's a shame because the place looks beautiful inside and seems to be very clean. In 2024 we must do better!! read more

I thought this was going to be my new go to nail salon after I had a good initial first visit a few months ago, however I've had issues every single time I went back. I ALWAYS make appointments, and every single time I made an appointment with a specific nail tech I really liked from the first visit, they gave me to someone else. This wasn't one or two times. It happened the past four to five times I made an appointment. And the nail techs they gave me to instead were not as good as the one I made the appointment with. My last straw was this past weekend when I made an appointment to get my nails done before a professional photoshoot. I'm not joking when I say the nail tech they gave me to instead of the one I made an appointment with seemed like she had JUST started working there. My nails look horrible. She didn't even ask how much I wanted cut or trimmed, what shape I wanted, or what color. She literally just started shaping my nails. I had been growing out my nails 5 weeks for this photoshoot and wanted almond nails. I walked away with short, square chunky gel nails that looked AWFUL. Even my husband noticed how bad they were and was trying to help me find a new salon to get them redone before my photoshoot. If they actually put you with the person you made the appointment with, then this would have never happened. If the business happens to read this, if your clients make an appointment with a specific nail tech and you confirmed it, then that nail tech is reserved for that client. What is the point of having an appointment system then. That is not good business practice. You lost a client and I hope that other people read this before having the same thing happen to them. read more

This is the second time they didn't honor my appointment. The first time I had an appointment they were closed. I gave them another chance because they were new. Today i showed up and the nail tech switched hours without notifying me. She wasn't even there. I don't think that is a respectful way to treat your customers. I am not giving them another chance. read more

This place is the worst nail salon. I had a pedicure and a manicure. I broke out in a rash on my ankles from their product they used. Also the manicurist cut me when she was trimming my cuticles. When she was done she put her cuticle cutters back in her draw. She didn't clean them at all. Never going back to this place!!! read more