I had an unexpected visit to Mill Valley Auto Service when I was on my way to Muir Woods and my oil pressure light came on, with the system telling me to shut the car off immediately. I pulled into a lot a block away and looked up the nearest shop which sent me to Paul. I talked with Paul and explained what was going on and he gave me some oil to add to the car (2015 VW Golf) and told me to drive it over and he would take a look. This was not a dead day, he had things going on and cars on the lift, but he dropped everything and immediately took a look at my car since I was stuck there. He was very helpful and explained what was going on and what he was going to look at, what the possible outcomes were, and an estimate of the price for each. After about 10 minutes he came out and informed me that a previous oil change I had gotten a few weeks before was done incorrectly and that all he needed to do was replace the filter and oil. 15 minutes later I pay for an oil change and everything is in perfect working order again. The service at this shop is excellent and frankly beyond what I've come to expect from auto shops (lots of bad experience unfortunately), especially with me just dropping in unexpectedly, so I was incredibly relieved. He laid out what I needed to look for in the coming weeks just to make sure everything continued to work and said I could come back any time if the issue came back, and explained what may need to be done if the issue did come back. The transparency of the whole process is enough to make me come back and the quality of work seals the deal. I've definitely found my go to spot for auto repair. He saved the day for me and I couldn't ask for more. read more

I called first to ask about the coupon, $29.95, for the oil change. I wanted to know if the oil change included any inspections. The person who answered the phone said it did not. A more expensive oil change would include inspections. The next call I made, I asked again about inspections and I was told by Paul, the $29.95 oil change did include inspections so I made an appointment for the next morning (today) at 9:00 AM. Today, I wanted to call to ask to change my appointment time but I thought it would be inconsiderate so I pushed myself and raced to get there on time. I was coming from San Anselmo and it's apx 11 miles. I got there on time and I could see that all the mechanics were busy with cars so I was skeptical that my 9:00 appt would be honored. It was not. First Paul asked me what kind of oil I wanted. What the? I had never been asked this question in my life. Aren't auto shops supposed to know what my car needs? Next, he had to go to my car twice to get information. He printed out the service paper for me to sign and there was a space to enter the time. I looked at my phone and put the time in. It was 9:09. Paul said the oil change would take 1 hour and that someone would drive my car into the garage in five minutes. That didn't happen. I sat and waited. While waiting, two different women called him to change their appointment times for today. He said yes to both of them. I guess he didn't want to lose their business. At 9:30, when my car still had not been moved into the garage, I told Paul I was going to go. He said he had told me that the oil change would take one hour and that the hour wasn't up. I began to tell him that I had gotten there on time and that 2 different women called to change their appointments and I deserved some courtesy. He began to shout at me to not tell him how to run his business. I was calmly trying to tell him how I had wanted to change the appt but, instead, raced there to be on time and that my car was still outside, etc... He kept shouting at me so I left. I felt like a fool to have been thinking about the mechanic's time and being a courteous customer only to have been disrespected by this person who it turns out is the manager/owner! Yikes! Since when does an owner call himself a manager? Very odd. I'm stunned that any Mill Valley resident would go to this place, let alone have one good thing to say about it or the owner, Paul Haddad. I wish I didn't need to use coupons. Do wealthy people have to deal with this kind of treatment at the better auto repair shops? read more

This place is a very honest and thorough place to have your car taken care of. I'm always happy to come back here to take care of both my cars, and they're always very helpful and kind. If you need a "good guy" mechanic, these guys won't let you down! read more

Helped me out with an air pressure check when I didn't have my gauge with me - quick and friendly!!

Great customer service, very reasonable prices! Have been servicing my cars here for years, always receiving top notch treatment. Paul and his crew are very accommodating, even in the most unexpected and last minute car troubles. Highly recommend! read more

This place is now my go to auto service spot! They patched up my tire in under 20 minutes and were so kind and generous! I have always felt that I get ripped off by auto shops as I don't know anything about cars, but they made me feel so taken care of! I will only ever come here now! Best auto service in the bay!! read more

I have been using Mill Valley Auto Service for the past 3 years and have had nothing but excellent service. Paul and his team are always incredibly personable and efficient and the job is always done right, on time and at a reasonable price. I would highly recommend Paul and his team to anyone. read more

Picked up a screw in our tire on our way down off Mt. Tam. Luckily, this place was only a mile away. We explained what happened to Paul. One of his guys went to work on it right away, and we were back on the road in 15 minutes. This was one of the most painless experience we've had in terms of auto care. Highly recommend this place! read more

Paul and his mechanics are the best. Gave me honest answers in his inspection of my car and saved me thousands. Integrity and quality is what you get here! Thankyou Paul read more

Amazing quick service. Had 2 small kids w me and a sudden nail in tire. Was in and out in no time and my son even "helped" a little. Great guys. read more

These guys gave me a great service! I highly recommend them. They are honest and have compassion! My car died and they came to my car and jump-started it and got into their parking lot. They knew I was from out of town and they made sure to take care of me within the hour before they closed. They Rush ordered the part and got it in just in time :-) Mill Valley Auto Service with a God sent! read more

These guys are the absolute best/most honest mechanics I have ever brought a vehicle to. Period. I'm sitting in the shop currently having my service done and, you know the feeling you get when you're sitting comfortably in the shop, knowing you are paying an amazing price, knowing your vehicle is in good hands, knowing you are never getting ripped off? Yeah, me neither until I came here. read more

Paul: what do you need? I start to tell him about one of my wheels that is squealing. Paul: "Stop! I'll ask the question again." He does. I try again. Every few words he says "Stop! I'll ask the question again... This goes on for several minutes. He obviously doesn't like my answers. I don't know what he wants but it's obvious that his talking is OK and mine is not. Bemused, I follow him into the shop, where he interrupts me several more times. I'm wondering what in the hell I've got myself into. Paul, typing on the computer: Question: Have you had brakes done before? Me (trying to figure out what response he's looking for - ever? With this car? What is the correct response? I say, With this car? "I will ask the question again! Have you had the rear brakes done? I say yes, I have! I told him this outside but he didn't hear because he was too busy interrupting me! He tells me that the repair may cost $450-500. I say that I had all 4 brakes done at the dealership for $800 last year. He tells me I should go there again. I say yes, I will, pick up my purse and leave. He follows me shouting that nobody questions his honesty. I tell him he needs an attitude adjustment. When I spoke to Jerry on the phone the day before he was really nice, told me that read more

Paul is an amazing mechanic and has become a trusted friend. I met him when my coworker had car trouble, and I just happened to be in the process of buying a car myself. Paul gave me invaluable advice on which car I should buy based on my budget and needs, and he even checked out the car after I bought it to ensure everything was working properly. I now always take my car to him for servicing, new brakes, etc. I trust him completely and would recommend him to anyone I know. read more

THIS PLACE IS CHARGING YOU FOR SERVICES YOU DO NOT NEED!!!! I brought my car in here recently for a pre-sale inspection and they told me I had oil seeping from the valve cover AND 3% water contamination in the brakes!!!! I just had my car serviced with Audi in August and haven't drove the car since. I didn't think what they told me sounded right so I waited for the inspection appointment with Audi and had them do an inspection and told them what the other place had said. They found NOTHING wrong with the car. The break fluid was fine and there wasn't any oil seeping. Mill Valley Auto Service just wanted more money and thought they could take advantage because I'm sure not a lot of people would pay an additional 322$ to have another inspection done but I did and I'm glad I get to warn everyone how they are ripping people off and stealing their money. Avoid this place because they will take advantage of you. Check the photos attached: one is from MVAS and the other is from Audi. read more

Mill Valley Auto Service - From Audi - Auto Repair Near Me - Mill Valley, California

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I still can't say enough great things about Paul and his crew. It's never fun to have car trouble but these guys make sure any issue large or small is taken care of and I can operate my vehicle safely and not have to worry about it! If you haven't given Paul a chance to take care of your vehicle, you should do so. He treats you like family. read more

Delightful experience. Paul was knowledgeable, kind, and efficient. He communicated with me throughout the process of my car being worked on, and explained in detail all the services that would be done on my car. Prices were reasonable and fair. My car drives like a dream now! This will definitely be my one-stop shop every time I need work/maintenance done on my car! read more

"Thank you for your interest in honesty of local businesses, however you are incorrect in your assessment of our shop and myself. I do not appreciate myself or anyone at my employment being called "demented" or a "sociopath". We entered a professional agreement in which my shop would strive to advise you in the best manner of your self interest. Understanding the true value of a vehicle es yours and necessary work, we advised against doing any repairs as it is not likely that the vehicle will become cheaper to maintain. Delivering such news to a client that their vehicle is in such a state is not appealing for anyone except a dishonest business owner who only has selfish motives - because of this we decided to not charge you for the diagnostics and time put into your vehicle. Thank you for your time at our shop, we look forward to assisting you in the future if you ever decide to come to the most honest repair shop in the area." Nice attempt a spinning my previous review. Whoever it was (the mechanic) I spoke to was TRULY horrible. I have NEVER been spoken to that way by another business person. Read other reviews, I am not the only one who experienced the same treatment. The other guy I talked to should do all the communicating with clients and you should be kept sequestered in the garage. read more

Fantastic service. They are efficient, friendly, knowledgeable & trust worthy. I have been in twice. I absolutely I was treated fairly. Paul the owner is a god man. read more

Paul has been servicing all my vehicles for years. Three of them have over 170K miles. He knows how to keep them safe and running. He's very knowledgable and works hard to meet my schedule requirements. read more

With oil-change estimates ranging from $110 to $35, I opted for the first estimate I obtained, which happened to be from Mill Valley Auto Service, at $35. That, too, included everything but tire rotation. Not only was the work performed within the period estimated, but 23-year-old Ryan tended efficiently, smoothly and courteously to each customer who entered. He also outlined to me everything that was done in addition to the oil change. While waiting I was able to catch up on paperwork, along with enjoying the offered coffee or tea of my choice and Nonni's chocolate biscotti. This experience rated a memo in my files to return. What a treat these days to experience such service! read more

I called about a flat tire. They fixed the nail hole and put the tire on for $30 all in about half an hour. they didn't treat me like a stupid woman. Really terrific. read more

I love these guys. Paul always takes care of me and keeps my old car running like new. Reasonable prices and quality work.

The guys at the shop went above and beyond to install my battery and broken connector when I broke down in the rain.

I needed 5 new BFG All Terrain tires to be fitted and balanced to a set of new wheels. Paul was incredibly helpful and an absolute gentleman - he triple checked on my exact tire requirements and the actual fitting and service was superb. I would thoroughly recommend Paul and Mill Valley Auto Service. read more

I had to just jump on here and finally write a review, after yet again, another exceptional experience from Paul and his team. I moved to Marin 4 years ago after having the same mechanic (my dads mechanic from when he was young even) my whole life. It's super hard to find a trustworthy person in a new town when you know NOONE. I had read some reviews of Mill Valley Auto and it was close to home so gave it a shot. So happy I did! Paul, from the second I met him was kind, courteous, professional and so helpful. I could tell he genuinely wanted me to be safe but also didn't want to scam me out of tons of money, which I've seen happen to others many of times. Paul also sold me a Subaru a year later that has been a great car for me ever since! Paul and his guys are so honest and trustworthy, and my dad is always so grateful when I tell him how well they take care of me while I'm so far away :) read more

I've been going to MVAS for 10 years and every time I go, Paul and his crew have taken great care of me. I always go to Paul for my auto needs because I know he will take care of me. I highly recommend Mill Valley Auto Service for all your auto needs read more

Fast and friendly service. I've only been here once but was well taken care of and they took the time to explain what the vehicle issues were. They seem very knowledgable and fair with pricing. I'll definitely bring my vehicle back if I need service. I recommend this location to yelper's is you need service on your vehicle. read more

One of the most abrasive owners I've ever dealt with and the worst customer experience I've had in a long time. I would very happily trade in the few hundred dollars of savings on service and product to not have to deal with this owner. What a mistake to try to save some money on this one... Think very hard about using Mill Valley Auto Service before you do!!! read more

They saved my vacation. My tire pressure light came on one Saturday on my way out of town. (I live on the peninsula and was headed north.). The gentleman here very kindly filled my tires and reassured me that my road trip would be safe. He refused to take any money. read more

Warm and friendly Paul and Alex, timely and professional, clean office, good coffee :), fair, honest, not pushy and just a A+ experience. And this was all on Christmas Eve day when my headlights suddenly went out. Unlike other stores where people were tense and pre-Christmas crazy, they were kind and calm and got me in for service right away. I will be back for more service in future. read more

Very friendly, helpful and honest! Paul gave me options for two different issues I had with my car based on cost and effectiveness. And I am very happy with the results. I will use MV Auto Service from now on! read more

There is not one negative thing I can say about this place. We have taken both of our BMW here for multiple different things...from new tires, oil changes, and replacing light bulbs. Trustworthy, honest, good, and quick! Paul & Jerry are men of there word. Won't even bother going anywhere else as I know the deals are great and the job done is great. read more

These guys are seriously great. Not only are they friendly, but they are efficient, capable and I truly trust them to do right by me and my cars (Honda and Toyota hybrids). I recommend them highly to anyone who needs to know they can trust their car maintenance is being done by honest, skilled mechanics. read more

I'm usually to afraid to go to any locations other than the dealer for service repairs (for some weird reason) but my husband convinced me to support a local business. I'm glad we went this route as we had a very good experience with Mill Valley Auto Service. Although the prices were not dramatically less than the dealer, I do feel that Mill Valley Auto Service was fair and honest. We will support this business for any of our future automotive needs. read more

Got me in and out super quickly with a patched tire after getting a nail. Staff was friendly and efficient. The shop dog, Lucas, is awesome! Would definitely visit again. read more

I called because I had a nail in my tire. They took me in immediately, removed the nail, plugged the tire and sent me on my way. Very courteous, reasonable pricing. I had a great experience with these guys. Thank you!!! read more

Friendly, accommodating and quality work! Always a great experience. Thank you

Super helpful and friendly!! Took great care of my car at short notice. So appreciate them! I'll be back :)

Such lovely experiences at this family run auto shop. My hybrid highlander died one morning and I called them after AAA jump started it. I needed to take it to a place right away for a super charge so it would function for the rest of my day. They spend about 45 minutes checking the battery and charging it. When I returned from a wonderful cup of coffee at Equator (next store) it was set to go and they didn't charge me. We have been there several times with both our cars and all the work is top notch at reasonable prices. Thank you and we will keep coming back whenever we need help with our vehicles. read more