Very professional service! I went for an oil change, and Elias was communicative letting me know exactly what the service would include, as well as when it will be ready. I'll definitely be using their services again. read more

I had a scheduled appointment for a wheel alignment and arrived at the agreed time. When I got there, I was told that I would have to wait approximately another hour despite having an appointment. What made the experience much worse was the way I was treated afterward. The person at the shop approached me and started criticizing the way I had driven into the area, telling me that I was driving fast "like a police officer." I told him that if he believed I had actually done something wrong, he was welcome to write me a ticket. Instead of handling the situation professionally, he then told me not to come back to his shop. I came here as a paying customer, on time for an appointment, expecting a simple wheel alignment. I did not expect to have my scheduled time disregarded, then be confronted and ultimately told not to return. Regardless of the quality of the mechanical work, this was an extremely unprofessional and disrespectful customer-service experience. I would not recommend this business based on the way I was treated. If the lift was inoperable, the professional thing to do would have been to notify customers with scheduled appointments before they drove to the shop. A simple call or text would have saved everyone time. Customers' time matters too -- time is money. I have attached screenshots because the business owner keeps changing his public responses and his version of what happened. In his first response, he apologized for the inconvenience caused by an inoperable vehicle lift. In his later response, he claimed that I did not have an appointment at all. His description of the driving incident has also changed and become increasingly serious with each response. I am not going to argue about these accusations. I am simply attaching screenshots of the owner's own responses so that anyone reading this review can see how his statements have changed and draw their own conclusions. read more

Mill Valley Auto Service - Auto Repair Near Me - Mill Valley, California

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Came in to have my starter replaced after receiving several quotes in the area. I am a Tiburon resident and found the prices here competitive and the service was great. Was a rather big job and was well informed every step of the way and was completed much quicker than expected. Have been coming for routine oil changes since. read more

They were professional, quick, and effective! Quality work, same day service patching a flat tire.

I called to schedule a basic oil change. The owner answered and said they could fit me in that day. Two hours later when I went to pay, he casually mentioned I was "lucky" to get a full diagnostic, something I never requested and was never informed would be conducted. Sure enough, I was charged over $50 for a diagnostic exam I didn't authorize. The paperwork included multiple pages of supposed issues with my car, none of which were flagged when I had it professionally serviced at the dealership just weeks before. Under California law, it is illegal for an auto repair shop to perform and charge for any service without prior authorization. This violates the Automotive Repair Act and is considered fraud. What should have been a routine oil change turned into the most expensive one I've ever had, due to a service I didn't ask for and wasn't told about until after the fact. The total was $182.66, even after a $25 discount, padded with inflated charges for basic items like the oil filter and parts cleaner. To make matters worse, as I drove off, all four of my tire pressure warning lights began flashing. Either they incorrectly messed with the pressure or didn't know how to reset the sensor. Neither possibility inspires confidence. I'm just hoping no actual damage was either intentionally or unintentionally done to my car. If this is how they generate revenue, it is not just unethical. It is illegal. I won't be returning, and yes, I do wonder if being a woman played a role in their predatory behavior. Also worth noting: the receipt lists the diagnostic as a "complimentary 30 point inspection," yet I was charged $50 for it. Complimentary means free. read more

Great service and people. Elias and his team are the best. Thanks for helping me out quickly!

I can always count on Elias to help with my van - great service, reasonable prices and experienced technicians. Today, I needed a quick bulb change, which a lot of shops make you wait days for; with Elias it was a quick in-and-out job. Very much appreciated! read more

Mill Valley Auto Service - Auto Repair Near Me - Mill Valley, California

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Answered quick on the phone, friendly, and helpful. It was a good price for the work done, all I got was a tire repair, which they did in less than 20 minutes with other customers. Had a cool dog too which made the experience even better. Elias was great person to talk to and I would come back here if needed. read more

Sucks to have to write this. The owner tried to severely rip me off on back breaks. He flat out lied his face off. I brought the car in to have the new battery calibrated. I then asked for a diagnostic. The owner said "your back breaks are at maybe 2%, I'm surprised you aren't getting notifications." He also said front breaks are maybe 50%. He quoted me $1200 for new pads and rotors. I barely drove the car over the next several months worried about the breaks. Today I brought the car to another garage to replace the pads. They quoted me half ($660) and then called me to tell me the back breaks are fine, at close to 60% and front breaks are even better. Elias, do better. Update: the owner just responded, notice he doesn't acknowledge that his assessment of 2% was wildly wrong. He just tries to defend his attempt to rip me off. You got it wrong and were way off. He then attacks the credibility of the other garage that told me the breaks and pads are fine. Also their quote was for both pads and rotors. **Oh and to drive urgency he tried to claim Tariffs would spike costs. Elias, you are as shady as they come. read more

I recently visited Mill Valley Auto Service for an issue with my air conditioning and oil and I couldn't be more impressed with their service. What truly stood out was the fact the owner was honest and transparent. I've been to mechanics in Marin who try to upsell and confuse you with technical jargon. They genuinely didn't try to blindside me with unnecessary repairs or hidden costs. Will be going back again! read more

Elias and his team were very helpful and friendly when I stopped by one morning needing help. My tire pressure light came on while I was on the freeway, neither of the two gas stations I stopped at would turn on their air, and I was starting to panic a little bit especially since I was with my little boys. Graciously, Elias told me they would check my tire pressure and add air if needed; it was needed. Apparently your tire pressure can go down when it is very cold out. I have to say that excellent customer service, in general, is increasingly a rarity, despite the fact that it keeps patrons returning again and again in addition to suggesting the business to their friends. This shop is a unicorn in that regard and I am so appreciative of their kindness. I can't recommend them enough. read more

Good communication. Responsive. Fast service. Fixed and replaced some tires for me as well as oil change and inspection. Reasonable prices on parts. I'll be back next time I need work. Thanks read more

We got out of our car - prepared for a magical hike. All of a sudden I heard a hissing sound. I called my husband over and we discovered that there was a razor blade wedged into our back tire. It was quickly losing air. We quickly got into the car and we headed back towards the bay. My husband pulled over for gas and to further examine the tire. I noticed across the street - Mill Valley Auto Service. We looked them up on Yelp and we saw their positive ratings and that they did tire repair/replacing etc. We took some deep breaths and rolled on over. From the moment we stepped out of the car - we knew our car was in good hands. Lucas - the resident dog was there to greet us - in fine adorable form. As Lucas basked in the shade beneath a nearby car - the owner (I believe) was quick to get our car elevated so that he could examine the tire closer. He promptly informed us that he thought the tire could be fixed. Without hesitation - him and his incredible team removed the tire and they began working on it. While we waited we enjoyed the sunny weather and gushed over Lucas the dog. I was particularly impressed with how well set-up Mill Valley Auto service is for customers. Their bathroom is spotless and there was an array of different kinds of coffee and even biscotti while you waited. It's in a ideal location for those who need to kill extended periods of time - next to a fantastic coffee spot and close to a plethora of great stores as well. Within a couple of minutes we learned that our tire had been successfully patched up. The cost was fantastic and the service couldn't have been more on point. If you ever find yourself in a similar predicament - come here. The owner(s) and staff are amazing and they will do their best to help you and your vehicle. Thank you Lucas and team for getting our car back on the road and Stinson Beach bound! Trust. read more

These guys are the absolute best. I've been going to them for years. They reliable, reasonably priced, and above all -- honest.

I was quoted $250 dollars to mount & balance four BF Goodrich 33 inch tires. Way too much. Buyer beware. I've been in the automotive business for over 30 years and I have my own auto shop for 9 year's. Now that I don't have my own shop any longer I have to rely on outside businesses like this one for my vehicles. Crazy price for such a simple task. I've added some pictures of my job's to show I'm not an amateur. Kmac read more

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Elias and his team are the best! I will definitely becoming back here anytime I have issues with my car! Thanks again!

I can not say enough good things about Paul and the team at Mill Valley Auto Service. I've been going there for around 8 years and he's always taken great care of my car and made me feel confident that I'm not paying for stuff I don't need. Having a mechanic you can trust is so huge, especially if you are someone who doesn't know much about cars and who also lives paycheck to paycheck. (Marin housing is expensive and teachers don't get paid enough!) Anyway, it's a comfort that when something goes wrong with my car and I start to panic, I know at least I can go to Paul and he'll do his best to get it fixed fast and for the most reasonable price. Thank you Mill Valley Auto Works! P.S. His adorable dog is usually at the shop - huge bonus. read more

Very disappointing. Got insurance on my tires on Elias's recommendation. Then had a nail. Elias charged me to remove the nail, but then said the tire could not be repaired. He then charged me for a new tire (as well as install), and said he would submit the tire insurance claim to his vendor. I checked in after one month and then after 2 months, and he said the claim had still not gone through. Never heard from him. I forgot about it, and after several months check back in to see what happened. He said that now it had been too long, and offered me a credit for future work, but said he could not cut me a check, despite the fact that he never contacted me regarding the claim he was supposed to submit and follow-up with. He is a nice guy, but this is unacceptable. It appears that he got the reimbursement from the tire company, but will only provide it now as a "credit" at this shop. This was not what the tire insurance provided for. read more

Best service I have ever had at a repair shop. The team was very responsive, super fast and fair. Came in for an oil change and they noticed a nail in a tire. Changed the tire and only charged me for the parts. Did it all in one day too! What a great group of folks. Easy place to drop your car and get a cup of coffee at equator down the street or pizza at Junction next door. Highly recommend! read more

I would highly recommend this auto shop. They are reliable, honest and are always reasonably priced. Very responsive, easy to schedule with and finish repairs when they say. Elias is great! read more

Exceptional communication and service! We called Mill Valley Auto Service requesting an inspection of a vehicle we were considering purchasing through a private party. Elias was incredibly helpful, responsive and took his time to walk through the inspection and recommendations. We stayed in communication with him while negotiating the purchase - successfully. Anticipating our needs, Elias ordered the parts for minor repairs on a Friday afternoon so that he could help us with the service first thing Monday morning. Absolutely the best experience working with an auto repair shop. Highly recommend! read more

I had a tire that kept deflating after adding more air. I called Mill Valley Auto Service and they told me to bring my car in and that they were really busy so to expect a wait. Elias immediately saw the nail in my tire. Despite being extremely busy they took care of my car within an hour and were so nice and professional. I will always come back for service here. I couldn't get an appointment in at the maker of my car until the end of the month so I'm glad I found this place. They are priced very fairly and everyone there is nice and doesn't try to take advantage of you like some other auto service places. Everyone should come here for professional, nice, and caring staff and service! read more

All around great service. We have an old Lexus RX 300 that pretty much runs like a charm even after 20 years. We went to this place for an annual tune up. Within an hour after I dropped the car, they sent me by text a copy of 10s of computerized diagnostic tests confirming that the car was in top shape. Then, they changed the oil, filters, chassis lube, etc. Tested a bunch of other stuff. When I paid, they also gave me a computerized testing output of the battery, confirming it was in good shape. Total price $77. Total time: 2 hours. Compare that to a similar tune up at your brand of car auto dealership. Similar work would cost you $300 to $400 with inferior diagnostic technology. And, the turnaround time is also typically measured in days. This was my first time. In the office area another customer was waiting. So, I asked me if he had been a customer for long. He told me for over 15 years. He has 3 cars regularly maintained by Paul's shop. And, his daughter has become a customer too. Based on my firsthand experience, I can see why! read more

Unreasonably overpriced. They charged me $60 to drill in a front license plate. It took a total of 10 minutes.

My car had a sound that was coming from the dashboard . When I called I was told I ( owner ) would be in the car to do a road test so that the sound can be pointed out. When I arrived for my appointment, not only I was told that wasn't the case, but I was asked to authorize them to do the road taste and diagnose it . I was given a form to sign which I did like I do with my mechanic and many mechanics or other professionals that I have had come diagnose an issue with an alliance . Not one word was given on the fact there would be a cost to the diagnosis let alone what that cost would be . The diagnosis after a short time was provided as a little rubber moulding coming off the wind screen which is not big deal. When I arrived to pick up my car to my utter shock and disgust I was charged close to $200 for this simple diagnosis . They went ok to apologize but this doesn't cut it for me as it's unethical to stick a charge for something when not a word of this was mentioned ahead of time . I would not recommend this auto shop to anyone for this unethical unprofessional approach ti business. They said they want to make this right but I think the only thing they can do is refund me the money to make it right . Disgusted utterly . And I plan to take further action . read more

I was in need of an oil change + new tires & front brake pads. After doing my homework on Yelp, I found Mill Valley Auto Service (which is just a few miles from where I live). Yay! This is a family-run mechanic shop. Paul and his son ?? took excellent care of me and my Mazda Sport. I called first thing in the morning to schedule an appointment, and, lo and behold, they were able to see me within the hour. If you're just going in for a quick lube job, then this is definitely the spot for you. If you use their online coupon, an oil change is just $30 (much cheaper and more reliable than Jiffy Lube). Plus, there's a lot you can do while you wait for your vehicle. They have an Equator Coffee next door as well as some cutesy boutiques and a garden supply store. Or, you can just hang out in outside the office sipping water or coffee while playing with their dog Lucas. If your auto service requires more time, the Dipsea Cafe is just a hop, skip and a jump away. For my particular service, they needed a few hours. Fortunately, they were kind enough to drive me home. I'm clearly no automotive expert, but I would say that the pricing here is very fair (especially when it comes to tires). The staff is friendly and reliable. And more importantly, my Mazda is back in tip-top shape with brand new wheels and brakes. I would highly recommend Mill Valley Auto Service for your car's needs. read more

So grateful for this family business in our community. Great service and hometown feel. I will definitely use them again if needed.

Went in for an oil change. They ran a "free" diagnostic check on my vehicle and told me a bunch of fluids needed to be replaced. They priced it out for me and wanted around $1100. I knew that number wasn't right. I think they were trying to pull one on me because I'm a young woman. I called around to other mechanics to get quotes and was shocked by how much less they all wanted! I went with Robin's Auto Service who was fantastic and ended up only charging me less than $250~ for what Mill Valley Auto wanted to charge me nearly $1100 for!!! Felt MV auto was dishonest and looking to over charge me on purpose. Robin has me and my family's business now for life! Don't go to MV Auto unless you want to overpay by A LOT. read more

A great balance with professionalism and friendliness! I feel taken good care of every time I step through the door, truly thankful to have them on my side :) read more

Mill Valley Auto Service - Rear view mirror fixed in 15 mins! - Auto Repair Near Me - Mill Valley, California

Good vibes. Speedy service. Took them 20 minutes to fix my flat tire and was priced very reasonably. They made a somewhat stressful situation not stressful at all. Bonus points for cute dogs read more

I was fortunate to be passing by Mill Valley Auto on my way to Muir Beach. My tire indicator had gone off, warning me that my tires were dangerously low. I pulled off the road and pulled in to ask for help checking and filling the tires. Paul and his mechanic helped me right away, free of charge. The mechanic didn't even let me give a tip. I am so grateful for their kindness, generosity, and quick skillful service that day. read more

Great spot for a regular car checkup and oil change! They were very nice and responsive and did an extensive check of my car for a great rate. Will definitely be my new go to spot. read more

These guys are honest and professional. I had my brake pads and they were quick and well priced. I will always use them.

Paul is the best. My husband I and have taken all three of the cars we have owned over the last several years to Mill Valley Auto Service for everything they've needed, and Paul has been extremely helpful, respectful, diligent, and fair throughout all of our experiences there. I feel safe in my car after leaving MVAS, and I also know that Paul or his employees won't tell me to do something that doesn't need to be done. He always gives me plenty of notice if he thinks there's something coming up that my car needs, but he's also said nothing else needs to be done plenty of times. My family and I finally have a mechanic we can trust. You're in good hands here! read more

Had to get towed here after something got lodged in my wheel. Jerry was SO NICE. They not only checked it out ASAP, which was a lifesaver, but they also gave me a great deal and barely charged me anything. Highly recommend their service and honesty. read more

I feel like I was swindled at MVAS. The good news is that they took me as a drive in a couple hours in advance and were nice about the. The guy who worked at the desk was also very nice and didn't feel like a salesman or anything like that. I have to give it two stars though...I was quoted at $1200 to fix all four of my brakes. I felt that it was steep, but wasn't sure. Anyways, it would have taken a full day and I'm not local so I just paid for the brake check and oil change. I took my car to a mechanic in my neighborhood and I paid $200 total for two brake pad replacements. He mentioned that my front wheels had a good 6 months of wear left on them, but the back did need replacing. I'm not sure how I got from 4 necessary replacements for $1200 to only 2 and for $200... read more

They are friendly, honest and competent. Towed my car here, I live in Mill Valley. I didn't have a mechanic but I do now!

I called and after 5 minutes of getting my car information for an estimate he told me he was too busy to talk on the phone and quite literally told me I could "find somewhere else to go". Very rude and unnecessary. read more

I had tire repair today at Mill Valley Auto. The service was professional and quick. I highly recommend this quality, honest, and inexpensive repair place. read more

Called late in afternoon and asked about tire repair. Said come on in and took care of it immediately. Half the price of the big tire sales companies in Mill Valley and Corte Madera read more