Their service team is really nice! They were able to fix my air conditioner under the extended…read morewarranty and even gave us a loaner since we live in Olympia. We will be back soon for more work. Thanks again!

Shady finance and closing practices! The Dealer contacted…read moreme to purchase a newer vehicle I advertised for sale. We negotiated that sale over the phone without issue as they were going to just pay off the lease. While dropping off that vehicle at the dealership, I found a 2025 pickup on the lot that I was interested in. In negotiation I was going to trade in my 2017 pickup. They offer came to me showing monthly payments. Digging through the math to find out how they got to the payments, I found the trade-in value was $21,500. I turned down the offer to purchase as the trade in was too low. They came back increasing the trade-in to $23,3xx and showing that # on the offer paperwork with the payment options. I agreed and proceeded with the deal. After some time waiting, we completed the pile of paperwork for signing and left. At home I noticed in the final contract they had changed the trade-in back to the $21,500 trade-in value. I inquired with the sales and finance staff about the discrepancy. The Finance person never got back to me on this issue. The salesperson argued that "the $23,3xx was actually the $21,500 plus the tax savings I was getting by trading in the vehicle, which comes to the $23,3xx". I argued that they had told me in word and then showed me on the negotiation paperwork that they were giving me the $23,3xx trade-in! Sales guy repeated his argument above and tried to muddy the water more by adding other arguments. Salesperson never escalated to finance or management to address this issue. I should have spent more time reviewing the paperwork! I thought they were a reputable dealership and could be trusted. I wouldn't do business with them again!

Worst car lot I have ever seen in centralia, Wa. His cars are mostly junk and they break down soon…read moreafter you pay way to much for a pos. So sad do not buy a car from this crook!!!!!

We just got done going here to look at their Mini Cooper for sale. My BF saw that the brakes and…read morerotors were going out and he brought it to their attention, we were told "oh we can fix that for ya for $200"! So on top of paying $7000.00 cash we're going to have to pay to get the brakes & rotors fixed too? My BF noticed a leak on the undercarriage and brought it to his attention... He said "its because when a vehicle sits on a lot for a bit you'll see that"... We walked after that

Amazing! Polo is so sweet! No interest on payments! He is so helpful and trustworthy. He is always…read morehappy to help you find what you are looking for. If it isn't on his lot, tell him what you want and you never know what he can find!

6 years ago today I bought a car from Burkett's Auto Sales, and I couldn't be happier with the…read moreexperience! From the moment I walked in, the staff was friendly, honest, and never pushy. It's a small dealership, but they make you feel like family--something you don't get at the big chain places. The car I purchased was exactly as described--clean, well-maintained, and priced fairly. They were transparent about the vehicle history and even let me take it to my own mechanic for peace of mind. Financing was straightforward, and they helped walk me through every step. This vehicle still to this day is such a great car!! If you're looking for a trustworthy, no-pressure place to buy a reliable car, I highly recommend giving Burkett's a visit. They really go above and beyond to take care of their customers!

sold a lemon and not willing to take it back. said they "fixed" the issue yet the issue keeps…read morepopping up in the dash every day which is check engine light oil pressure and shut vehicle off.

We are a family of multiple CFAC purchases over the last 12-15 years. We have been very pleased…read morewith every single purchase. Family owned and run business which is very heavily involved in supporting community events, especially those involving children and their livestock projects. Highly recommend this business.

We just purchased our 3rd vehicle from this dealer. Each time we have walked away feeling very…read moregood about our buying experience. Talking with our salesman was like talking to someone you've known for a while and we did not feel like we were being coerced into anything we didn't want to do. Positives: Friendly No pressure Up front and no nonsense Inventory is viewable online They provide a Carfax report for each vehicle free of charge They recognize and honor repeat customers Negatives: Limited inventory Limited guest parking For a used car lot this has to be among the best there is and they are among the first we look to when needing a vehicle. I highly recommend giving them a try.

Owner has a horrible attitude, doesn't care about the customer experience. Owns several other…read morebusinesses and cannot take constructive criticism. He also leaves reviews on others pages without being their customer.

This business is amazing. Very direct and supportive of what your needs are. The price of my sons…read morecar was great and it looked super clean when i took a look at it. My son searched and search for a car and came across Encore Auto. The vehicle was in great condition and My son was finally happy. He found the car he was looking for. Thanks Encore Auto. Keep up the good work and Ill keep pointing folks in your direction.